Flatiron Hotel, Sonder by Marriott Bonvoy

Not cleaning room daily bathroom very small no fresh towels except if requested

I liked the location, I liked my room, the bed was great and so were the pillows. The shower experience was 5 star. However, not so clean! Hair here and there, the place could use a good wipe down! I wasn't there long so it wasn't much of any issue. It's as if the hired cleaners have not been trained how to properly clean a room. Also, the room is stuffy. AC resolved the problem for me, and it was 45 degrees outside and raining. It would probably be terrible if one needed the heater instead of the AC.

I had a wonderful stay! Check in/out was efficient, with the option to Room was clean and larger than most you would find in New York. I d I had a minor maintenance issue at the start but the Sonder team was very quick in responding and solving it.

The room was dirty upon arrival. There was evident dust on the drawers, in the bathroom, side tables, and marks on the glasses. I went downstairs to let the staff know, and they were not the most hospitable. They sent a cleaning team up to re-clean our room on arrival. When the cleaning team came, the did not knock and opened the door on us. Thankfully my wife was in the bathroom with the door shut, but it was pretty uncomfortable. The cleaning crew did not fully clean the room either, they missed the mirror in the bedroom area, the vents in the bathroom still had dust buildup on them, and the shower seals showed visible signs of mold. The staff brought new cups and glasses and offered us a $100 credit to our stay. However, be warned. If you stay longer than 4 days, they don’t have cleaning service included and you have to pay $35 to have a cleaning team come. They did not even have someone come replace the linens, refill toilet paper in the bathroom, or even make the bed. This is something you expect in a budget hotel, but for the price we paid, there are other hotels in the area of midtown that offer better hospitality and services. The rooms were also fairly cheap feeling. The furniture was IKEA grade wood and there was a general sense of cost cutting throughout the hotel. I would not recommend Sonder hotels, at least this midtown location.

The room was well kept and the toiletries were complete. The shower space is a little too small though but there was a lot of shampoo, conditioner and shower gel available. The dispenser pump of the shampoo was defective though. The staff were accommodating and quickly responded to requests for assistance such as cleaning arrangements. The online check-in and check-out experience was seamless and convenient. Generally, our experience was quite good.

Very good

Room needed some maintenance. I have visited a couple Sonders and all seem to be lacking maintenance. This room's bathroom smelled a bit mildewey. When I turned on the shower, water poured out of the shower pan, through the shower curb, and onto the rest of the floor. That solves the mystery. The shower was leaking all over the rest of the room. The leak was HUGE. There is no way that this went unnoticed. This was just a lack of maintenance. The rest of the room was fine. It was quite small but it was comfortable. The bed was comfy and she sheets were clean. The floor looked like it needed a good mopping and scrub because it was dirty. The property gives you a code to get in the doors instead of a key card but all of the key pads were kind of worn out.

A wonderful place for singles or couples. Not a great place for families because the rooms are small due to the premium location. However the hotel is excellent if you're going alone or just with another friend. I can't recommend it enough. The rooms are small but that's because of the lower price for the absolute top tier area it's in

Love the concept, affordability and the friendly and helpful staff. Hotels are always situated in a great cultural spot to be in. I really appreciate that.

Excellent place to stay

Excellent location!!

Everything was good about it

Was gross. Had a connecting door to another room that I didn’t know about when booking. And someone was coughing and puking loudly all night

Room code didn't work right after check in, I had to go back down to front desk and wait for the code to be assigned again. Shower gadgets were poorly maintained and hot water takes too long, also cools down after a bit. Staff friendly and helpful.

Our room is facing the street and is very noisy and we were unable to sleep the whole night, despite wearing the earplugs.

Place was not clean, bed was not comfortable and they folding even have a vending machine or anything. Won’t be back

great experience

The shower had been worked on a caulk drop lets. The room itself was very clean. Almost like the plumber came and stained and droppped caulk drop lets on shower and no one told the cleaning crew. As the rest of the bathroom hotel room clean. Also was not clear on booking self check in. So really not hotel it is rental

Great location, nice building, only issue was digital key and code was very inconsistent

Room was spotless. Shower was great, bed was pretty comfy. Neighborhood is great. Only gripes: coffee machine was broken and room temperature control didn’t seem to work.