When we arrived at the hotel, everyone greeted us and we were guided to the lounge at the lobby. One of the staff collected our passports for checking in while we were served drinks. First impression? Impressive. Friendly staffs always ready to help with a smile. I booked a suite and the room has 2 balconies with awesome beach view. Breakfast starts at 6:30am. The hot food station changes every day so you don't have to worry about eating the same. Food was marvellous. Planned a birthday surprise for my boyfriend and I was very impressed by the responsiveness of your staffs from the planning stage till the end of our romantic dinner. The effort they all put in was 5 star standard. To others reading this, if you guys are planning a surprise birthday for your love ones, this is the hotel for you. The impeccable service and hospitality of the staffs made our trip most enjoyable. We will be back again definitely.