Overall Ratings & Reviews Velas Condos

Dirty and noises

we liked that the property was right near the beach. The apartment was spacious and clean. The kitchen was stocked with utensils and we got water. They also were able to give us beach chairs and an umbrella. The pool was nice for a dip. There were many restaurants and entertainment options like live music. now for the bad parts, the management needs improvement. There was not enough communication before we arrived to check in, and there was a moment of panic as I thought no one was there to give me access. Eventually, it was resolved, and the manager was very responsive and apologetic after that however, my biggest pet peeve about this place was that there was no hot water in the shower and the drain was clogged. there was really nothing anyone could do about it further the cleaning does not include making the bed, which is really strange although the kitchen and floors would be cleaned. The bed will not be made and linen’s not changed. I probably would stay here again if the price made sense but I think it’s a lovely property. It just needs some extra TLC and attention from management

Alba is the absolute best

First of all thank you Alba the front desk lady for everything specially my daughter’s birthday unforgettable awesome memories and thank you so much for making us feel at home and family.Velas Condos experience was the best hands down love the town and the people there.

Alba is the best!! Another wonderful stay and she makes navigating any and all needs so easy!

Velas is a neat little condo, conveniently located close to downtown and right on the beach. The manager, Alba is friendly and helpful. She welcomed us to use the bikes and asked if we needed help with them in any way. We opted to not have housekeeping service during our stay, and Alba assured that we always had any house keeping conveniences such as fresh towels, soap, and toilet paper. She is an excellent host and we will stay there again.

This condo had everything we needed! They also arranged a taxi for us- and shared the contact info so I felt confident- thank you

Excellent value and location. Would definitely stay again.

Staff were excellent, going above and beyond to make our stay enjoyable

Really enjoyed our stay , it was perfect location and near the best food shops ! Sunrises and sunsets in plain view. Really enjoyed the 2 bedroom condo , great for our family of 5 . Thank you for the best hospitality .

Easy access to fishing and diving and a really pleasant town

I liked that the property was walking distance to the beach. However, there was major construction of a new building right next door to our unit - loud construction daily except Sunday.

Although our stay was short it was a terrific one. We will definitely be back. Staff was super friendly and property is clean and well maintained. Allma was amazing to work with on arrangements. Lots of great little restaurants on the street and easily walkable to the downtown for any last minute items you need for the trip.

We loved the Velas Condos. We arrived very late and our hostess stayed to help us check in and get settled. The room and common spaces were very clean, and the location is great in the cute, developing area of Puerto Morelos. We only spent one night, but were interested in exploring more of the area. Our only complaint was that just the bedrooms are air conditioned, so the kitchen and family area were pretty hot. We slept well though!

Excellent stay! Alba you will be the reason we come back. You are absolutely fantastic and made our trip wonderful. Thank you for everything.

The property itself was awesome!! Staff went above and beyond. The area is full of noisy construction from about 8a-6p and beach had trash in it. But the hotel itself is a real gem!

Parfait séjour au condo Vela’s, propre, personnel accueillant et parfaitement situé au bord de la mer. Toutefois notez qu’il y a de la construction dans les alentours, peu être un peu bruyant par moment.

The condo is well located 1 minute from the beach and walkable to many restaurants and the grocery store. We parked our car and did not use it for a full week. The condo supplied 20 L of drinkable water. It also has beach chairs, umbrella and coolers. All was greatly appreciated. Unfortunately the construction next door from 8 am to 6 pm makes it impossible to sit on the balcony or enjoy the pool. Also, the shower head and the faucet in the bathroom needs to be changed. It doesn’t flow properly. An extra mirror in the bedroom would make getting ready in the morning or evening faster. Thanks to Alba the manager who was always available via What’s App.

Great service from the front desk staff. They were very accomodating and check in was fast. Only downside is the construction next door although it didn’t bother us much. Would recommemd these condos right on the beach and near town.

The Manager, Alba, was always available to help and offer assistance or advice. She was friendly as were all the staff. Great location on the beach and short walk to the centre of town and the restaurants.