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Traveloka (3,711)

8.5

Very Good

From 3,711 reviews

Provided by travelers on

Cleanliness

8.6

Room Comfort

8.5

Meal

8.2

Location

8.7

Service and Facilites

8.6

People often mention about Regantris Hotel Surabaya

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Bedroom (26)

Bathroom (26)

Distance to City Center (25)

Staff Friendliness (24)

Accessibility (21)

Room Space (20)

Hotel Area (20)

Check-in/out Time (19)

Ambiance (17)

Surroundings (16)

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Traveler Reviews Regantris Hotel Surabaya

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Customer reviews

Iqbal N. i.

Business

10.0

/10

Reviewed 4 day(s) ago

The room is super comfortable, the room is nice and cool, the service is good, the receptionist is friendly, and doesn't ask too many questions. Okay, for those of you who want a staycation, Regantris is the best choice.

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1 people find it helpful

A***a

Leisure

8.7

/10

Reviewed 2 week(s) ago

Because it was comfortable, I extended my stay to the same room. I booked Room S. The bed, floor, and bathroom were clean. Free snacks were provided. The staff at this hotel were also friendly, except for the bespectacled female receptionist who was a bit unfriendly. Parking was a bit tricky due to the limited parking area, but valet parking is available. Overall, this hotel is affordable and very comfortable.

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Accommodation's Reply

15 Aug 2025

Dear Mr./Mrs. A*a, Warm greetings from Regantris Hotel Surabaya. Thank you for entrusting your accommodation needs to our hotel. We also thank you for the positive review. We will share this with all staff as encouragement to consistently provide the best service to every customer. We look forward to welcoming you back to Regantris Hotel Surabaya. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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A***a

Leisure

9.3

/10

Reviewed 2 week(s) ago

Booked room S. The bed, floor, and bathroom were clean. Complimentary snacks were provided. The staff were friendly, though the bespectacled female receptionist was a bit unfriendly. Parking was a bit tricky due to the limited parking area, but valet parking is available. Overall, this hotel is affordable and very comfortable.

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Accommodation's Reply

15 Aug 2025

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P***i

Staycation

9.4

/10

Reviewed 2 week(s) ago

The staff? Super helpful and friendly! Security is always ready to help you get out of the car. The rooms? Clean and quite soundproof. The design is well thought out so they don't feel cramped. Fast Wi-Fi, complete amenities, clean towels and sheets.

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Accommodation's Reply

15 Aug 2025

Dear Mr./Mrs. P*i, Warm greetings from Regantris Hotel Surabaya. Thank you for entrusting your accommodation needs to our hotel. We also thank you for your positive review. We will share this with all staff as encouragement to consistently provide the best service to every customer. We look forward to welcoming you back to Regantris Hotel Surabaya. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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Gunawan

Business

8.5

/10

Reviewed 3 week(s) ago

Friendly staff, and many locations within walking distance: cafes, restaurants, and even morning CFD. The rooms are spacious, clean, and comfortable. One thing that needs improvement is the refrigerator in each room, considering Surabaya's relatively hot weather. Secondly, the in-room entertainment facilities are very limited (the TV should be set to smart so customers can enjoy shows tailored to their preferences, such as Netflix with a personal account).

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Accommodation's Reply

05 Aug 2025

Dear Gunawan, Warm greetings from Regantris Hotel Surabaya. Thank you for entrusting us with your accommodation needs. We have gradually implemented your suggestion regarding adding a refrigerator, and we are also planning to replace the television with a smart TV. We hope to welcome you again to Regantris Hotel Surabaya in the future, with the complete facilities as you suggested. Warm regards, Fajar Putra, Cluster Front Office Manager

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B***o

Transit

6.5

/10

Reviewed 5 week(s) ago

Sorry, we got caught in the rain without any help, no umbrella, and were left alone. When we arrived in the lobby, we were met with the uncomfortable stares of the bespectacled receptionist and the tall, thin man. There was no security guard either. Why, because we took the lowest room? Sorry, we booked according to the information provided in this application. We got a promotion, so we were grateful. But if the promotion ends up being demeaning, sorry, is that the standard operating procedure from your hotel management? Class.

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Accommodation's Reply

29 Jul 2025

Dear Sis, Warm greetings from Regantris Hotel Surabaya. Thank you for choosing Regantris Hotel Surabaya as your accommodation during your stay in Surabaya. We apologize for any inconvenience. All of our staff carry out their roles to always strive to provide the best for every customer. We have forwarded your feedback to the relevant Department for correction and evaluation. Thank you for being our customer. We will improve our service and look forward to welcoming you back with even better service. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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T***i

Staycation

9.7

/10

Reviewed 5 week(s) ago

Fun, at an affordable price

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1 people find it helpful

Accommodation's Reply

29 Jul 2025

Dear Sis, Warm greetings from Regantris Hotel Surabaya. Thank you for taking the time to share your memorable experience during your stay at our hotel. We will share this positive energy with all our staff to inspire them to ensure the best service for every customer. We look forward to welcoming you back and sharing our warm welcome. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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M***m

9.1

/10

Reviewed 5 week(s) ago

Everything is good and comfortable, except the sink faucet is broken. It's hard to wash your face and brush your teeth :)

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Accommodation's Reply

29 Jul 2025

Dear Sis, Warm greetings from Regantris Hotel Surabaya. Thank you for taking the time to share your memorable experience during your stay at our hotel. We will share this positive energy with all staff to motivate them to ensure the best service for every customer. We have forwarded the issue of the sink faucet to the relevant department for evaluation and future improvements. We look forward to welcoming you back and sharing our warm welcome. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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A***i

Staycation

9.7

/10

Reviewed 5 week(s) ago

in the noisy room the sound of illegal racing from room 512

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Accommodation's Reply

29 Jul 2025

Dear Sis, Warm greetings from Regantris Hotel Surabaya. Thank you for your perfect rating. We apologize for any inconvenience caused by external factors. We have forwarded this to the authorities for further action. Warm regards. We look forward to your next visit. Fajar Putra. (Cluster Front Office Manager)

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A***a

Staycation

8.8

/10

Reviewed 5 week(s) ago

The room is super comfortable and the location is also strategic, close to the city, but access to motorbike parking is a bit scary because it only uses a chain and there is no guard to open/close the chain, so it is less safe and too close to the main road.

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Accommodation's Reply

29 Jul 2025

Dear Brother, Warm greetings from Regantris Hotel Surabaya. Thank you for sharing your impressive experience. We are delighted to hear your satisfaction. Every member of our staff is focused on the service and safety of each customer. We have forwarded your constructive suggestions to the Security Department for evaluation. We look forward to welcoming you back on your next visit with the warm spirit of Regantris Hotel Surabaya. Best regards, Fajar Putra. (Cluster Front Office Manager)

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S***y

Leisure

8.2

/10

Reviewed 6 week(s) ago

Comfortable, clean rooms and toilets. Friendly and helpful receptionists.

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Accommodation's Reply

29 Jul 2025

Dear Sis, Warm greetings from Regantris Hotel Surabaya. Thank you for sharing your pleasant experience during your stay at our hotel. Our team would like to express our gratitude for your encouragement. We look forward to welcoming you again in the warm spirit of Regantris Hotel Surabaya. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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A***s

9.1

/10

Reviewed 6 week(s) ago

The food is delicious. Keep it up.

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Accommodation's Reply

29 Jul 2025

Dear Sis., Warm greetings from Regantris Hotel Surabaya, We are very happy to hear your positive review. At Regantris Hotel Surabaya, we currently have a Chef's Choice menu that is worth trying called Sambelan Duzzel. Perhaps you would like to try our Chef's Choice with its distinctive Surabaya flavors and free rice and iced tea as much as you like. We look forward to your return to experience the warmth of service and the taste of Regantris Hotel Surabaya's signature dishes. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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A***s

9.4

/10

Reviewed 6 week(s) ago

The food here tastes good and the variety is quite complete.

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Accommodation's Reply

30 Jul 2025

Dear A*s, Warm greetings from Regantris Hotel Surabaya. Thank you for being our guest and entrusting your accommodation to us. We will share your positive review with the team to encourage us to provide optimal service to every customer. Our entire team is well-trained and focused on customer satisfaction. We look forward to welcoming you back to Regantris Hotel Surabaya in the near future. Warm regards, Fajar Putra. (Front Office Manager)

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ERNI N. A.

10.0

/10

Reviewed 9 week(s) ago

The staff is very friendly, the service is okay. Overall, I am very satisfied staying here.

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Accommodation's Reply

30 Jul 2025

Dear Erni N.A., Warm greetings from Regantris Hotel Surabaya. Thank you for being our guest and entrusting your accommodation to us. We will share your positive review with the team to encourage us to provide optimal service to every customer. Our entire team is well-trained and customer satisfaction-oriented. We look forward to welcoming you back to Regantris Hotel Surabaya in the near future. Warm regards, Fajar Putra. (Front Office Manager)

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T***a

Business

9.1

/10

Reviewed 10 week(s) ago

Make more options for breakfast… but so far the taste is good.

1 people find it helpful

Accommodation's Reply

30 Jul 2025

Dear T*a, Warm greetings from Regantris Hotel Surabaya. Thank you for being our guest and entrusting your accommodation to us. We will share your positive review with the team to encourage us to provide optimal service to every customer. Our entire team is well-trained and customer satisfaction-oriented. We look forward to welcoming you back to Regantris Hotel Surabaya in the near future. Warm regards, Fajar Putra. (Front Office Manager)

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A***a

Business

9.4

/10

Reviewed 16 week(s) ago

3rd time staying here for business trip. And recommended.

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1 people find it helpful

Accommodation's Reply

30 Jul 2025

Dear A*a, Warm greetings from Regantris Hotel Surabaya. Thank you for being our guest and entrusting your accommodation to us. We will share your positive review with the team to encourage us to provide optimal service to every customer. Our entire team is well-trained and customer satisfaction-oriented. We look forward to welcoming you back to Regantris Hotel Surabaya in the near future. Warm regards, Fajar Putra. (Front Office Manager)

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D***a

9.4

/10

Reviewed 19 week(s) ago

For a 3-star hotel, the service from the staff is really good, the hotel is really cute, the rooms are clean and the designs are cute, how can towels and laundry bags be designed that cute huhu I don't understand anymore, the price is also really cheap, I want to stay here again next time ❤️

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Accommodation's Reply

30 Jul 2025

Dear D*a, Warm greetings from Regantris Hotel Surabaya. Thank you for being our guest and entrusting your accommodation to us. We will share your positive review with the team to encourage us to provide optimal service to every customer. Our entire team is well-trained and customer satisfaction-oriented. We look forward to welcoming you back to Regantris Hotel Surabaya in the near future. Warm regards, Fajar Putra. (Front Office Manager)

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Tjio

Transit

8.5

/10

Reviewed 20 week(s) ago

Because I only stopped here for one night, and had to leave early the next morning. But overall it was still OK.

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2 people find it helpful

Accommodation's Reply

30 Jul 2025

Dear Mr. Tjio Y. Y., Warm greetings from Regantris Hotel Surabaya. Thank you for being our guest and entrusting your accommodation to us. We will share your positive review with the team to encourage us to provide optimal service to every customer. Our entire team is well-trained and customer satisfaction-oriented. We look forward to welcoming you back to Regantris Hotel Surabaya in the near future. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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djoko t.

10.0

/10

Reviewed 21 week(s) ago

Comfortable rooms and affordable prices

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2 people find it helpful

Accommodation's Reply

30 Jul 2025

Dear Mr. Djoko T., Warm greetings from Regantris Hotel Surabaya. Thank you for being our guest and entrusting your accommodation to us. We will share your positive review with the team to encourage us to provide optimal service to every customer. Our entire team is well-trained and customer satisfaction-oriented. We look forward to welcoming you back to Regantris Hotel Surabaya in the near future. Warm regards, Fajar Putra. (Cluster Front Office Manager)

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E***k

Staycation

8.5

/10

Reviewed 26 week(s) ago

the staff, the bedroom, the meal is good. cheaper price but very worth to stay at here.

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Accommodation's Reply

30 Jul 2025

Dear E***k, Warmest greetings from Regantris Hotel Surabaya, Thank you for being our loyal guest and sharing your pleasant experience with us. Positive energy you shared would empower us to optimally delivering our best service to each guest. We wish on the next stay, we could welcoming you in your longer stay. Warm regards, Fajar Putra (Cluster Front Office Manager)

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