The drop-off "front" entrance is actually down the alley at the rear, visible from a Police station. Lyft drivers refuse to pick-up or drop-off at this point, preferring to dump you out in traffic on 2nd Avenue. Housekeeping does not check that TVs or microwaves are working when the rooms are cleaned in-between guests. The only way to contact front desk staff was to physically go to the reception area. Hilton hotel staff phones were not responded to. I called Hilton from my cell phone several times, followed the prompts and the line was disconnected each time.