Rubens Boutique Hotel

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Overall Ratings & Reviews Rubens Boutique Hotel

Traveloka (220)
Other sources (7)
9.1
Exceptional
From 220 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

8.7

Location

9.2

Service and Facilites

9.2

People often mention about Rubens Boutique Hotel
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Staff Friendliness (39)
Room Space (35)
Distance to City Center (34)
Bathroom (33)
Bedroom (31)
Ambiance (27)
Hotel Area (24)
Check-in/out Time (23)
Surroundings (19)
Accessibility (19)
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Traveler Reviews Rubens Boutique Hotel

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40
Customer reviews
P***m
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
Enthusiastic and friendly staff, will come back if I have the chance ☺️
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Accommodation's Reply
03 Dec 2025
Hello! Thank you for staying at Rubens Boutique Hotel and sharing your valuable feedback. We hope to welcome you back again soon. All our staff will do their best to provide you with an even better experience. Have a great day with your family and hope to see you again on your next trip. Thank you!
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Thư N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
The staff is cute and enthusiastic. The security guards are very friendly. I think the hotel decor is very beautiful, and while waiting, there was delicious fruit juice. Everything is perfect, except the wifi is a bit weak, so watching YouTube is loading, and the phone is also weak so I have to use 3G. The hotel fixed it for 100 VND hehe.
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+5
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Nguyen C. C.
icon-Staycation
Staycation
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10.0
/10
Reviewed 1 week(s) ago
Clean and beautiful room, nice view 100 points for the security guard
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Accommodation's Reply
01 Dec 2025
Hello! Thank you for staying at Rubens Boutique Hotel and sharing your valuable feedback. We hope to welcome you back again soon. All our staff will do their best to provide you with an even better experience. Have a great day with your family and hope to see you again on your next trip. Thank you!
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Truong T. T. T.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 3 week(s) ago
The staff is very enthusiastic, when checking out you get a very cute souvenir
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Accommodation's Reply
01 Dec 2025
Hello! Thank you for staying at Rubens Boutique Hotel and sharing your valuable feedback. We hope to welcome you back again soon. All our staff will do their best to provide you with an even better experience. Have a great day with your family and hope to see you again on your next trip. Thank you!
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Dang D.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 week(s) ago
The staff are enthusiastic, friendly, and very supportive of customers. The rooms are new and clean, but the soundproofing is not very good and the wifi is quite weak. When you check in, you can also choose your own shampoo-conditioner-shower set to your liking, and when you leave, they will give you a farewell gift. The overall experience is quite good for such a cost.
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Accommodation's Reply
14 Nov 2025
Thank you for sharing your experience with our hotel. We are delighted that you enjoyed our friendly and warm staff and our clean and comfortable rooms. We are also delighted that you selected our shampoo, conditioner, and shower gel, as well as our complimentary farewell gift. These thoughtful services will make your stay even more enjoyable. However, we apologize for any inconvenience caused by the soundproofing and Wi-Fi quality not meeting your expectations. The hotel has a large skylight, which may cause echoes and disrupt your stay. We appreciate your feedback and will continue to strive to provide even better service in the future. We sincerely look forward to welcoming you back. Thank you for using our hotel! 🥰🥰
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Thuỳ T. n.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Super friendly staff, great service
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Accommodation's Reply
11 Nov 2025
Hello, Tsui. Thank you so much for your kind words about our staff. 🥰 Rubens Boutique Hotel is delighted to have provided you with such a wonderful experience. We look forward to welcoming you again! 💖 Thank you. Rubens Boutique Hotel
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P***g
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Very worth it, good service, has a set of shampoo, conditioner, shower gel of private brand for customers to try, has a gift when checking out, very worth the experience
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Accommodation's Reply
28 Oct 2025
Thank you for sharing your wonderful experience at Rubens Boutique Hotel! 💖 We're so glad you enjoyed our service, branded personal care products, and the small gift you received upon check-out. The Rubens team is always committed to creating unforgettable memories for our guests, and your valuable feedback means a lot to us! We look forward to your next visit! ✨ Thank you Rubens Boutique Hotel
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V***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
Room is nice but bathroom seems not clean especially the bathtub, breakfast is poor
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
Yes, we apologize for the inconvenience. The bathtub area was originally designed with polished stone to blend in with the overall space. However, this material easily absorbs color, causing dark stains over time, and the bathtub appears dull. We regularly scrub and condition the stone surface, but the color also easily seeps through. This is not caused by improper cleaning, but by soap and bath salt products. We are carefully considering your feedback and are working on comprehensive solutions to maintain our rooms in top condition and improve the quality of our breakfast to better serve our guests in the future. The Rubens Hotel apologizes again for this experience. Thank you for your understanding, and we look forward to welcoming you back for even more enjoyable experiences in the future. Thank you. The Rubens Hotel Boutique
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N***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 8 week(s) ago
Excellent of excellent. I didn't think a small hotel in a small city could have such good service. While many more developed cities like Quang Ninh are not as good as a hotel like this. Worthy to come back many times. Before leaving, there was a gift, the staff was extremely enthusiastic, the interior and design are extremely suitable for my taste.
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1 people find it helpful
Accommodation's Reply
14 Oct 2025
We sincerely thank you for your positive review! 🌸 We are so pleased that you enjoyed our service, design, and helpful staff. We look forward to welcoming you back again so that we can provide you with even better experiences in the future! 💖 Thank you, The Rubens Boutique Hotel
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n***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 8 week(s) ago
Nice room, clean, secure, staff very friendly and enthusiastic, very good service. Points to improve are very slow wifi, water is not very hot at night.
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Accommodation's Reply
14 Oct 2025
Thank you for sharing your stay with us. We're so glad you enjoyed the room, service, and friendly staff. Thank you for your feedback regarding the Wi-Fi speed and hot water temperature at night. Our technical team will review and improve it as soon as possible to ensure an even more satisfying experience. We look forward to welcoming you back! 💖 Thank you. Rubens Boutique Hotel
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Tran
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
easy room booking - friendly and hospitable staff
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1 people find it helpful
Accommodation's Reply
02 Oct 2025
Rubens thanks you for trusting and choosing the hotel 🌸. We are very happy that the booking was convenient and the staff gave you a satisfactory experience. We look forward to welcoming you back on your next trip to Phan Thiet ♥.
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B***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
Enthusiastic staff Nice room, clean, poor soundproofing Delicious food but a bit limited
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1 people find it helpful
Accommodation's Reply
28 Sep 2025
Dear Hotel, Thank you for taking the time to share your experience at the hotel. We are very happy to know that you are satisfied with the enthusiasm of the staff, the quality of the rooms as well as the taste of the dishes. In addition, the hotel would like to acknowledge your comments on the soundproofing and the diversity of the menu. These will be the points that we will strive to improve further to bring a better experience in the next stays. We look forward to welcoming and serving you in the near future. Best regards, Rubens Boutique Hotel
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N***N
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
Friendly staff, very good service quality, clean and beautiful room, worth the experience
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3 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Rubens Boutique Hotel, Thank you for your compliments to the hotel 🥰. The hotel is very happy that you are satisfied with the service, staff and room quality. We look forward to welcoming you back soon to continue having wonderful experiences 💖."
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Thi N. A. N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 13 week(s) ago
A small, pretty hotel, with adequate amenities, close to the beach and city center.
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2 people find it helpful
Accommodation's Reply
13 Sep 2025
Dear Rubens Boutique Hotel Thank you for sharing your feelings about the hotel 🥰. We are happy that the location and facilities have brought you a comfortable experience. Hope to welcome you soon on your next vacation 💖.
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D***o
icon-origin-TRAVELOKA
9.1
/10
Reviewed 16 week(s) ago
Good experience, clean room, nice design, modern
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3 people find it helpful
Accommodation's Reply
20 Aug 2025
Hello! Thank you for choosing Rubens Boutique Hotel for your stay and taking your valuable time to give Rubens a good review. We look forward to welcoming you back in the future and providing you with even better experiences. Wishing you and your family a wonderful day and see you again on your next vacation. Best regards, Rubens Boutique Hotel
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B***u
icon-origin-TRAVELOKA
9.4
/10
Reviewed 16 week(s) ago
Overall, the room is the perfect size for two and pretty new. Though, the wifi is not great and the bathroom design kind of funny as when you shower in the bathtub the whole floor will be wet which is a bit inconvenience.
2 people find it helpful
Accommodation's Reply
13 Sep 2025
Thank you for sharing your detailed feedback. We’re glad to hear you enjoyed the room and found it comfortable. We’re sorry for the inconvenience regarding the Wi-Fi and bathroom design, and we’ll definitely take note to improve further. We hope to welcome you back for an even better stay next time 🥰. Best regards, Rubens Boutique Hotel
V***o
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
Basically, I am completely satisfied with the hotel. If not to say I really like it and would love to come back if I have the chance to go to Phan Thiet. Some additional comments: + The staff is extremely friendly and lovely. + The room is great in every aspect. Beautiful, clean. Reasonable power outlets and light switches. The refrigerator works well. The service of choosing shampoo and shower gel is very good. + Good location + Reasonable price for the quality of the room. + Good breakfast cost. The quality of the meal is reasonable for the cost. There is a small change between days. The noodles / broth is delicious. - Wifi is super unstable :((((((( - Breakfast is relatively simple. A bit lacking in meat. Although the quality is suitable for the cost, it is not suitable if you expect a more complete and full breakfast.
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+4
2 people find it helpful
Accommodation's Reply
08 Aug 2025
Hello! Thank you for choosing Rubens Boutique Hotel for your stay and taking your valuable time to give Rubens a good review. We look forward to welcoming you back in the future and providing you with even better experiences. Wishing you and your family a wonderful day and see you again on your next vacation. Best regards, Rubens Boutique Hotel
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N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
The hotel is clean, I am satisfied with the hotel. The hotel has a car rental service, but the evening security guard did not introduce that service but contacted the rental company and then blamed the customer.
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2 people find it helpful
Accommodation's Reply
02 Oct 2025
Thank you for taking the time to share your experience at the hotel 🌸. We are very happy that you are satisfied with the cleanliness and accommodation services. At the same time, we also apologize for the inconvenience in introducing the car rental service, which may not have been clear and made you feel uncomfortable. We will learn from experience and coordinate more closely with the staff to avoid similar situations from happening. We hope to have the opportunity to welcome you back and bring a more complete experience next time ♥.
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Nguyen N. T. H.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
New hotel, clean and beautiful, super friendly and enthusiastic staff, delicious drinks, shampoo, conditioner, shower gel with scents to choose from at the reception desk.
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Accommodation's Reply
05 Aug 2025
Hello! Thank you for choosing Rubens Boutique Hotel for your stay and taking your valuable time to give Rubens a good review. We look forward to welcoming you back in the future and providing you with even better experiences. Wishing you and your family a wonderful day and see you again on your next vacation. Best regards, Rubens Boutique Hotel
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TRAN T. T. T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 21 week(s) ago
Friendly staff, good support, good service
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2 people find it helpful
Accommodation's Reply
16 Jul 2025
Hello! Thank you for choosing Rubens Boutique Hotel for your stay and taking your valuable time to give Rubens a good review. We look forward to welcoming you back in the future and providing you with even better experiences. Wishing you and your family a wonderful day and see you again on your next vacation. Best regards,
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Number of reviews per page
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