Jinmao Purelax Lijiang

Hotels
9.0
/10
Exceptional
93 reviews

What Guests Say About Their Stay

Lance
10.0
/ 10
Room was spacious and very comfortable. Food was pretty good. Service was excellent
Anita
10.0
/ 10
We enjoyed our stay very much! As our flight was early morning, the team organised breakfast bags for us upon departure. Issues were resolved promptly and efficiently. There are many places to eat close to the hotel. I would definitely stay here again
Chung Man
10.0
/ 10
This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.
In the Area
See Map
No 8 Xiangjiang Road, Gucheng District, Gucheng Qu, Lijiang, Yunnan, China, 674100

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Jinmao Purelax Lijiang is a hotel in a good neighborhood, which is located at Gucheng Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Jinmao Purelax Lijiang

No 8 Xiangjiang Road, Gucheng District, Gucheng Qu, Lijiang, Yunnan, China, 674100
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Discover More About Jinmao Purelax Lijiang

What You Might Like - All About Jinmao Purelax Lijiang

Jinmao Purelax Lijiang offers a truly unforgettable experience for travellers seeking a blend of luxury and tranquility. Guests consistently praise the hotel's stunning location, providing breathtaking views and easy access to local attractions. The exceptional service, from the warm welcome at the hotel lobby to the attentive staff throughout your stay, is frequently highlighted in positive reviews. Many appreciate the hotel's commitment to creating a relaxing and rejuvenating atmosphere, perfect for escaping the everyday hustle and bustle. Overall, Jinmao Purelax Lijiang consistently receives rave reviews for its impeccable service, stunning setting, and commitment to guest satisfaction.

One of the most popular aspects of Jinmao Purelax Lijiang is its commitment to providing a truly luxurious experience. The hotel's elegant design and high-quality amenities are consistently praised by guests. The tranquil atmosphere and serene surroundings create a perfect escape for those seeking relaxation and rejuvenation. The hotel's convenient location, with easy access to nearby attractions and transportation, is another major draw for visitors. Many guests also appreciate the friendly and helpful staff, who go above and beyond to ensure a comfortable and memorable stay.

In short, Jinmao Purelax Lijiang is a fantastic choice for anyone looking for a luxurious and relaxing getaway. Guests consistently rave about the exceptional service, stunning location, and overall ambiance. Book your stay today and experience the magic of Jinmao Purelax Lijiang for yourself! You won't regret it.

Concept & Design Jinmao Purelax Lijiang

Jinmao Purelax Lijiang boasts a sophisticated design concept that seamlessly blends modern elegance with traditional Lijiang aesthetics. The hotel's architecture and interior design are inspired by the region's rich cultural heritage, creating a unique and immersive experience for guests. Natural materials and calming colour palettes are used throughout the hotel, creating a serene and tranquil atmosphere. The design aims to evoke a sense of peace and harmony, allowing guests to fully relax and unwind during their stay. The overall effect is a luxurious yet comfortable environment that perfectly complements the stunning natural surroundings.

The hotel lobby is a particularly striking example of the hotel's design philosophy. The spacious and airy space is filled with natural light, creating a welcoming and inviting atmosphere. Elegant furnishings and carefully chosen artwork add to the overall sense of sophistication. The lobby provides a perfect space to relax and unwind, whether you're catching up on emails or simply enjoying the tranquil ambiance. It's a truly impressive space that sets the tone for the entire hotel experience.

Different Hotel Room Types Available in Jinmao Purelax Lijiang

Choosing the perfect

hotel room type

is crucial for a comfortable stay. We offer a range of

hotel bedroom types

to suit every need and budget, from

affordable hotels

to luxurious suites. Explore our diverse

categories of hotel rooms

and

different hotel room types

below.

  • Deluxe Room:

    Offers stunning mountain views, non-smoking options available. No bathtub or bidet.
  • Superior Room:

    Features city views, smoking and non-smoking options available. No bathtub or bidet.
  • Executive Suite:

    Spacious suite with a separate living area, mountain views, non-smoking options available. Includes a bathtub and bidet.
  • Family Room:

    Designed for families, offering ample space and connecting rooms. Mountain or city views, non-smoking options available. Bathtub available in some rooms.

Please note: Jinmao Purelax Lijiang is currently not pet-friendly.

Unique Hotel Facilities in Jinmao Purelax Lijiang

Looking for

hotel facilities

that go beyond the ordinary? Jinmao Purelax Lijiang offers a range of amenities designed to enhance your stay, catering to both adults and children. From relaxing retreats to exciting activities, there's something for everyone. Check out our unique offerings below.

  • Infinity Pool:

    Enjoy breathtaking views while taking a refreshing dip. Open from 7 am to 10 pm.
  • Fitness Centre:

    Stay active during your stay with our fully equipped gym. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment (additional charges apply, prices vary depending on the treatment). Open from 10 am to 9 pm.
  • Kids' Club:

    A supervised play area for children, offering various activities and entertainment. Open from 9 am to 6 pm.

Hotel Buffet or Hotel Restaurant/Cafe Available in Jinmao Purelax Lijiang

Jinmao Purelax Lijiang offers a variety of dining options to satisfy every palate. From lavish

hotel buffets

to exquisite

hotel restaurants

and casual

hotel cafes

, there's something for everyone. Let's explore the culinary delights awaiting you.

  • The Jade Terrace Restaurant:

    Offers a delightful buffet breakfast (included in most room rates) and an à la carte menu for lunch and dinner, featuring a mix of Chinese and international cuisine. Prices vary depending on the meal. Open from 7 am to 10 pm.
  • The Mountain View Cafe:

    A relaxed cafe serving light snacks, pastries, and coffee throughout the day. Open from 8 am to 8 pm.
  • The Lobby Bar:

    Offers a selection of cocktails, wines, and spirits in a sophisticated setting. Open from 5 pm to 11 pm.

Easy Access from and to Airport

Finding convenient

hotel transfer

options is key for a smooth journey. Jinmao Purelax Lijiang offers various ways to get to and from the airport, including

transfer from airport to hotel

and

hotel to airport transfer

services. Let's explore your options.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 30-45 minutes depending on traffic.
  • Airport Shuttle:

    The hotel offers a complimentary airport shuttle service. Bookings are required at least 24 hours in advance.

Nearby MRT Station & Bus Stops Nearby

For those who prefer public transport, Jinmao Purelax Lijiang is conveniently located near several

nearby MRT stations

and

nearby bus stations

. This makes exploring the city easy and affordable. Let's look at the options.

  • Lijiang Railway Station:

    Approximately 15 minutes by taxi from the hotel. Offers convenient access to other parts of China.
  • Bus Stop:

    A bus stop is located within a 5-minute walk from the hotel, offering connections to various parts of Lijiang.

You can purchase bus tickets directly from the driver or at designated ticket booths. A local transport card is not required.

Nearby Attractions/Landmarks for Family/Kid-Friendly Near Jinmao Purelax Lijiang

Lijiang offers a wealth of

nearby attractions

and

nearby activities

perfect for families. From historical sites to natural wonders, there's something for everyone to enjoy. Here are a few suggestions for

nearby sightseeing places

and

things to do nearby

.

  • Black Dragon Pool Park:

    A beautiful park offering stunning views of Jade Dragon Snow Mountain. Entry fee applies. Approximately 10 minutes by taxi from the hotel.
  • Lijiang Old Town:

    A UNESCO World Heritage Site, featuring charming canals, traditional architecture, and vibrant markets. Free entry. Approximately 15 minutes by taxi from the hotel.
  • Jade Dragon Snow Mountain:

    A majestic mountain range offering breathtaking scenery and hiking opportunities. Entry fee applies. Approximately 30 minutes by taxi from the hotel.
  • Tiger Leaping Gorge:

    A spectacular gorge offering challenging hikes and stunning views. Free entry. Approximately 1 hour by taxi from the hotel.
  • Dongba Culture Museum:

    Learn about the unique culture and traditions of the Naxi people. Entry fee applies. Approximately 15 minutes by taxi from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Other Accommodations Near Jinmao Purelax Lijiang

Looking for alternative

hotels nearby

? Whether you're seeking

cheap hotels nearby

or luxurious options, Lijiang offers a variety of accommodations to suit different budgets and preferences. Here are some suggestions for

affordable hotels nearby

and other options.

  • Luxury Accommodations:

    (Please note: Specific luxury hotel names in Lijiang require further research and may vary based on availability and definition of "luxury".)
  • 4-Star Hotels:

    (Please note: Specific 4-star hotel names in Lijiang require further research and may vary based on availability.)
  • 3-Star Hotels:

    (Please note: Specific 3-star hotel names in Lijiang require further research and may vary based on availability.)

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its stunning location, luxurious amenities, and exceptional service, Jinmao Purelax Lijiang is the perfect choice for your next getaway. To make your trip even more convenient, consider booking your stay through Traveloka. You can easily find and

book cheap hotels

through our platform, ensuring you get the best deals on

cheap hotels nearby

. And don't forget to

book cheap air tickets to China

with Traveloka to complete your travel arrangements. Start planning your dream trip today!

All facilities in Jinmao Purelax Lijiang

Others Jinmao Purelax Lijiang
Others

Hotel Services

  • Laundry service
  • Tours
  • Express check-in
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Things to Do

  • Romantic proposal packages
  • Hot tub
  • Indoor pool
  • Barbecue
  • Garden
  • Health club
  • Spa
  • Sauna

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Meeting facilities
  • Conference room
  • Meeting rooms
  • Business center
  • Conference rooms

General

  • Parking
  • Banquet
  • Ballroom
  • Terrace

Food and Drinks

  • Bar
  • Breakfast

Connectivity

  • LAN Internet
  • Free WiFi

Sports and Recreations

  • Golf club
  • Fitness center

Transportation

  • Limo or town car service

Accommodation Policy & General Information in Jinmao Purelax Lijiang

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 115 for adults and CNY 57.5 for children
  • Rollaway bed fee: CNY 260.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. If driving, please contact this property in advance for more information (e.g., directions).

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
15:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 15:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Jinmao Purelax Lijiang
305
Number of floors in Jinmao Purelax Lijiang
3
Another facilities in Jinmao Purelax Lijiang
Laundry service, Tours, Express check-in, Wedding service, Luggage storage

Frequently asked question in Jinmao Purelax Lijiang

Is Jinmao Purelax Lijiang parking free for hotel guests, and do you offer valet parking services?
Parking at Jinmao Purelax Lijiang is not complimentary for hotel guests. We do, however, offer a valet parking service for your convenience. Please enquire at reception for details on pricing and availability for both hotel parking and valet parking services.
Does Jinmao Purelax Lijiang offer hotel smoking rooms or designated smoking areas for guests?
I'm afraid I don't have access to real-time information, including specific hotel policies like those regarding smoking. To find out whether Jinmao Purelax Lijiang offers hotel smoking rooms or designated smoking areas, I recommend checking their official website or contacting them directly via phone or email. Their contact details should be readily available online.
Does Jinmao Purelax Lijiang offer free hotel Wi-Fi for guests during their stay?
To confirm whether Jinmao Purelax Lijiang provides complimentary hotel WiFi, I recommend checking their official website or contacting them directly. Their website usually details amenities included in your stay, and contacting them will give you a definitive answer regarding their hotel WiFi provision.
Where is the nearest MRT station or bus stops nearby Jinmao Purelax Lijiang? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Jinmao Purelax Lijiang; precise locations are best checked using a map app like Google Maps. Unfortunately, there isn't an MRT station nearby. As for visitor attractions, you'll find several things to do nearby, including exploring the old town and its charming streets, and visiting nearby temples and museums. Checking online for a list of local attractions will give you more specific options.
Is Jinmao Purelax Lijiang a pet friendly hotel?
I'm afraid I don't have access to real-time information, including specific pet policies for hotels like the Jinmao Purelax Lijiang. To find out if it's a pet-friendly hotel or offers animal-friendly accommodation, I recommend checking their official website or contacting them directly. Their contact details should be readily available online.
See All

More Reviews from Other Guests in Jinmao Purelax Lijiang

9.0
Exceptional
From 93 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

7.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Jinmao Purelax Lijiang

Number of reviews per page
20
40
Top reviews
Lance
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Room was spacious and very comfortable. Food was pretty good. Service was excellent
Anita
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We enjoyed our stay very much! As our flight was early morning, the team organised breakfast bags for us upon departure. Issues were resolved promptly and efficiently. There are many places to eat close to the hotel. I would definitely stay here again
Chung Man
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.
John
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Spacious room. The hotel was quiet, in fact too quiet it felt like a ghost town. The shopping area located inside the property was all closed and locked up, and you don't see that many guests around. Service was subpar, definitely not Hyatt's standards.
Verified traveler
6.0
/10
Reviewed 323 week(s) ago

Hotels.com verified review

The Property is beautiful. The service by staff is not so great. When arrived , no staff to welcome or help with luggage. Arrived 3pm time slot. During departure 5am - also no one to help and say good bye. StAff is sleepy - not sure if is due to low season and not so many people.
Philippe
10.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

Loved the mountain view. Very large and comfortable rooms. Highly recommended.
Anthony
10.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

Highly recommend, would definitely stay again. Room was large and lovely. the hotel dining was excellent. Only issues were that I couldn't get a cocktail at the bar as it was a beer-only night. Also, the breakfast started at 0630 which I had to miss as I had to leave for an early flight. There was no in-room breakfast available.
Read More
Jack
8.0
/10
Reviewed 385 week(s) ago

Expedia Group verified review

Nice hotel, but the location too far from the old town, the staff need more tranning, book the room from Expedia app. After arrived the hotel, the front desk can’t find the reservation, been waiting for almost 2 hours. Finally I Have to told the staff contect thier reserve department, after they confirm the reservation, have to wait for room clean, the staff don’t feel sorry in holetime.
Read More
fonnn
10.0
/10
Reviewed 395 week(s) ago

Expedia Group verified review

Good hotel but a location is far from Shuhe old town(walk around 15-20 mins). From Shuhe old town to hotel-- hard to find a taxi.
B&B Travels
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

We stayed at this hotel for 3 nights. It is a beautiful property with nice rooms. However, during our stay, there was a lack of facilities for guests. Pool was closed without prior notice and the advertised game room cannot even be considered as such. The Chinese restaurant is the most disappointing part of this hotel. The food is not great for the prices they are charging. The service was non-existent at the restaurant. We had to ask for everything and the staff did not anticipate any of our requests. However, when we voiced this to the hotel, they were apologetic and tried to make it right.
Read More
John
10.0
/10
Reviewed 406 week(s) ago

Hotels.com verified review

Great hotel. Beautiful surroundings. Courteous and friendly staff. Excellent facilities.
Lee Ping
10.0
/10
Reviewed 409 week(s) ago

Hotels.com verified review

Awesome!
MINH GIOAN
8.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

huge hotel,spreading on a large area. The room, although quite far from the lobby and restaurant, is nice and comfortable, staff well trained to provide a good customer service, complementary transport to the airport. overall, a pleasant stay. just a note: hotel not close to commercial areas. But taxi is cheap
Fred
10.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Very good service, excellent breakfast, attractive layout and facilities best shower in Asia
Bob
10.0
/10
Reviewed 416 week(s) ago

Expedia Group verified review

Full disclosure: I am a non-Asian American traveling alone in China with limited Chinese skills. When faced with 'issues', I rate the hotel staff by how much they work with me to resolve the problem. Travelers without Chinese skills will still find it very easy to work with hotel staff, especially in the restaurant and tea house. First, I got lost coming back to the Jade Dragon Snow Mountain Tourist Service Center. To make an hour ordeal simple, I got off at the wrong bus stop and no one there spoke English. HOWEVER, several phone calls later (yes, I had a Must Have Chinese phone number), two different managers and 4 different language levels and I was back where I belonged. A HUGE shout-out to the staff of the Hyatt Mountain Lodge for coming to my rescue. The smile I found on a selfie I took told it all - I forgot about everything except enjoying the moment. Yes, you could stay here a month leisurely enjoying all the sights and it would not be a wasted 30 days, I only had three. The hotel has a bus from Lijiang City to the Mountain Lodge. From there you take a small shuttle close to the tourist center. A bus from there (don't forget to buy some oxygen first), then on to the cable car. Once off the car, steps take you to the 15,300+ feet platform in the picture (4680m). Don't try to rush this, it is a climb up and down that takes quite a while. Maybe I can setup a Go Fund Me for my next trip!
Read More
Deepak
10.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

Pretty as heaven. Stayed in the king room with a view. Service at the hotel was fantastic. Staff spoke good enough English to be understood. Lovely restaurants which offered good food and wine with eager staff to help explain the menu. Sophia at the Chinese restaurant was our saviour. Gym was decent enough to sweat it out and the rooms were well appointed looked after well with an abundant supply of water. Remember China is not coffee drinking nation So most coffee are mild. Location it seems cutoff but that's the beauty - you walk ten to fifteen minutes and you are in the magical old tow of Shuhe old town and a few minutes in the other side you are in the new Lijiang part with access to all local shops and restaurants . As I the concierge for directions and don't be misled that you are no where near civilization .Would I stay here again - the answer is Yes.
Read More
James
10.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

A stunning property. True 5-star
Wilson
10.0
/10
Reviewed 427 week(s) ago

Hotels.com verified review

Excellent hotel. Serene surrounding and well trained service staff. The room service was excellent too. Food ordered was delivered less than 30 mins even though they say it will need 45 mins.
Siok Kham
8.0
/10
Reviewed 446 week(s) ago

Hotels.com verified review

Rather new and well maintained. We had a room with mountain view, which was really wonderful. One of my complaint is the lack of pillow options. Their pillows were thin and didn't provide sufficient neck support. I had to leave with neck aches for 5 nights. Breakfast was reasonable but not memorable. Menu hardly changed over the 5 days. Another complaint is the club lounge. Service is very good at the club lounge and throughout the whole hotel but cocktails at lounge was limited ala cart set menu and didn't change at all through the 5 days. Taste and quality needs improvement. Staff service is really good, especially Christine and Ada at the reception. Sunny, the f&b manager was friendly and nice. Overall, good hard, nice staff and terrific view of the mountains but food needs improvement and pillow options will be a big plus.
Read More
Verified traveler
8.0
/10
Reviewed 464 week(s) ago

Hotels.com verified review

Overall service was good but the room wasn't in a good condition
Number of reviews per page
20
40

Ready to make up your mind?

Book Your Stay Now
Others 4 Jinmao Purelax Lijiang

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 93 reviews
Cleanliness

9.4

Room Comfort

9.2

Location

7.0

Service and Facilites

8.8

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Jinmao Purelax Lijiang

Number of reviews per page
20
40
Top reviews
Lance
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Room was spacious and very comfortable. Food was pretty good. Service was excellent
Anita
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

We enjoyed our stay very much! As our flight was early morning, the team organised breakfast bags for us upon departure. Issues were resolved promptly and efficiently. There are many places to eat close to the hotel. I would definitely stay here again
Chung Man
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

This is a big property. It’s a nice place to relax. Few things can use some upkeeping but that goes with the age of the hotel.
John
icon-Leisure Family
Leisure Family
4.0
/10
Reviewed 314 week(s) ago

Expedia Group verified review

Spacious room. The hotel was quiet, in fact too quiet it felt like a ghost town. The shopping area located inside the property was all closed and locked up, and you don't see that many guests around. Service was subpar, definitely not Hyatt's standards.
Verified traveler
6.0
/10
Reviewed 323 week(s) ago

Hotels.com verified review

The Property is beautiful. The service by staff is not so great. When arrived , no staff to welcome or help with luggage. Arrived 3pm time slot. During departure 5am - also no one to help and say good bye. StAff is sleepy - not sure if is due to low season and not so many people.
Philippe
10.0
/10
Reviewed 326 week(s) ago

Hotels.com verified review

Loved the mountain view. Very large and comfortable rooms. Highly recommended.
Anthony
10.0
/10
Reviewed 373 week(s) ago

Expedia Group verified review

Highly recommend, would definitely stay again. Room was large and lovely. the hotel dining was excellent. Only issues were that I couldn't get a cocktail at the bar as it was a beer-only night. Also, the breakfast started at 0630 which I had to miss as I had to leave for an early flight. There was no in-room breakfast available.
Read More
Jack
8.0
/10
Reviewed 385 week(s) ago

Expedia Group verified review

Nice hotel, but the location too far from the old town, the staff need more tranning, book the room from Expedia app. After arrived the hotel, the front desk can’t find the reservation, been waiting for almost 2 hours. Finally I Have to told the staff contect thier reserve department, after they confirm the reservation, have to wait for room clean, the staff don’t feel sorry in holetime.
Read More
fonnn
10.0
/10
Reviewed 395 week(s) ago

Expedia Group verified review

Good hotel but a location is far from Shuhe old town(walk around 15-20 mins). From Shuhe old town to hotel-- hard to find a taxi.
B&B Travels
6.0
/10
Reviewed 398 week(s) ago

Expedia Group verified review

We stayed at this hotel for 3 nights. It is a beautiful property with nice rooms. However, during our stay, there was a lack of facilities for guests. Pool was closed without prior notice and the advertised game room cannot even be considered as such. The Chinese restaurant is the most disappointing part of this hotel. The food is not great for the prices they are charging. The service was non-existent at the restaurant. We had to ask for everything and the staff did not anticipate any of our requests. However, when we voiced this to the hotel, they were apologetic and tried to make it right.
Read More
John
10.0
/10
Reviewed 406 week(s) ago

Hotels.com verified review

Great hotel. Beautiful surroundings. Courteous and friendly staff. Excellent facilities.
Lee Ping
10.0
/10
Reviewed 409 week(s) ago

Hotels.com verified review

Awesome!
MINH GIOAN
8.0
/10
Reviewed 413 week(s) ago

Hotels.com verified review

huge hotel,spreading on a large area. The room, although quite far from the lobby and restaurant, is nice and comfortable, staff well trained to provide a good customer service, complementary transport to the airport. overall, a pleasant stay. just a note: hotel not close to commercial areas. But taxi is cheap
Fred
10.0
/10
Reviewed 414 week(s) ago

Expedia Group verified review

Very good service, excellent breakfast, attractive layout and facilities best shower in Asia
Bob
10.0
/10
Reviewed 416 week(s) ago

Expedia Group verified review

Full disclosure: I am a non-Asian American traveling alone in China with limited Chinese skills. When faced with 'issues', I rate the hotel staff by how much they work with me to resolve the problem. Travelers without Chinese skills will still find it very easy to work with hotel staff, especially in the restaurant and tea house. First, I got lost coming back to the Jade Dragon Snow Mountain Tourist Service Center. To make an hour ordeal simple, I got off at the wrong bus stop and no one there spoke English. HOWEVER, several phone calls later (yes, I had a Must Have Chinese phone number), two different managers and 4 different language levels and I was back where I belonged. A HUGE shout-out to the staff of the Hyatt Mountain Lodge for coming to my rescue. The smile I found on a selfie I took told it all - I forgot about everything except enjoying the moment. Yes, you could stay here a month leisurely enjoying all the sights and it would not be a wasted 30 days, I only had three. The hotel has a bus from Lijiang City to the Mountain Lodge. From there you take a small shuttle close to the tourist center. A bus from there (don't forget to buy some oxygen first), then on to the cable car. Once off the car, steps take you to the 15,300+ feet platform in the picture (4680m). Don't try to rush this, it is a climb up and down that takes quite a while. Maybe I can setup a Go Fund Me for my next trip!
Read More
Deepak
10.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

Pretty as heaven. Stayed in the king room with a view. Service at the hotel was fantastic. Staff spoke good enough English to be understood. Lovely restaurants which offered good food and wine with eager staff to help explain the menu. Sophia at the Chinese restaurant was our saviour. Gym was decent enough to sweat it out and the rooms were well appointed looked after well with an abundant supply of water. Remember China is not coffee drinking nation So most coffee are mild. Location it seems cutoff but that's the beauty - you walk ten to fifteen minutes and you are in the magical old tow of Shuhe old town and a few minutes in the other side you are in the new Lijiang part with access to all local shops and restaurants . As I the concierge for directions and don't be misled that you are no where near civilization .Would I stay here again - the answer is Yes.
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James
10.0
/10
Reviewed 426 week(s) ago

Hotels.com verified review

A stunning property. True 5-star
Wilson
10.0
/10
Reviewed 427 week(s) ago

Hotels.com verified review

Excellent hotel. Serene surrounding and well trained service staff. The room service was excellent too. Food ordered was delivered less than 30 mins even though they say it will need 45 mins.
Siok Kham
8.0
/10
Reviewed 446 week(s) ago

Hotels.com verified review

Rather new and well maintained. We had a room with mountain view, which was really wonderful. One of my complaint is the lack of pillow options. Their pillows were thin and didn't provide sufficient neck support. I had to leave with neck aches for 5 nights. Breakfast was reasonable but not memorable. Menu hardly changed over the 5 days. Another complaint is the club lounge. Service is very good at the club lounge and throughout the whole hotel but cocktails at lounge was limited ala cart set menu and didn't change at all through the 5 days. Taste and quality needs improvement. Staff service is really good, especially Christine and Ada at the reception. Sunny, the f&b manager was friendly and nice. Overall, good hard, nice staff and terrific view of the mountains but food needs improvement and pillow options will be a big plus.
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Verified traveler
8.0
/10
Reviewed 464 week(s) ago

Hotels.com verified review

Overall service was good but the room wasn't in a good condition
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