Sofitel Harbin

Hotels
8.2
/10
Very Good
119 reviews

What Guests Say About Their Stay

zhibing
10.0
/ 10
Neighboring shopping centres are highlights. Easily find restaurants with many options
Verified traveler
10.0
/ 10
Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.
Alexis
10.0
/ 10
The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.
In the Area
See Map
No.68 Ganshui Road, Xiangfang District, Xiangfang Qu, Harbin, Heilongjiang, China, 150000

Main Facilities

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Swimming Pool
Restaurant
24-Hour Front Desk
WiFi
Elevator
Sofitel Harbin is located in area / city Xiangfang Qu. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.
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What's around Sofitel Harbin

No.68 Ganshui Road, Xiangfang District, Xiangfang Qu, Harbin, Heilongjiang, China, 150000
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Others Sofitel Harbin
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Discover More About Sofitel Harbin

What You Might Like - All About Sofitel Harbin

Sofitel Harbin is more than just a hotel; it's an experience. Guests consistently rave about the impeccable service, praising the staff's attentiveness and willingness to go the extra mile. The stunning architecture and luxurious interiors create an atmosphere of sophisticated elegance, making it a popular choice for both business travellers and leisure seekers. From the moment you step inside, you're enveloped in an ambiance of refined comfort and unparalleled hospitality. Many guests highlight the hotel's convenient location, providing easy access to both business districts and local attractions.

One of the most popular aspects of Sofitel Harbin is its exquisite dining options. The hotel boasts several restaurants and bars, each offering a unique culinary journey. The stunning views from many of the rooms and public areas are also frequently mentioned in positive reviews. The hotel's commitment to sustainability and its dedication to providing a truly memorable stay for each guest further enhances its reputation. Overall, Sofitel Harbin consistently receives glowing reviews, making it a top choice for discerning travellers.

In short, Sofitel Harbin offers a truly unforgettable experience. The combination of luxurious amenities, exceptional service, and a prime location makes it a standout choice. Reviewers consistently praise the hotel's attention to detail and its ability to create a relaxing and sophisticated atmosphere. Book your stay today and discover the magic of Sofitel Harbin for yourself!

Concept & Design Sofitel Harbin

Sofitel Harbin's design is a masterful blend of modern elegance and traditional Chinese aesthetics. The hotel's architecture seamlessly integrates contemporary lines with classic elements, creating a visually stunning and harmonious space. The design concept aims to evoke a sense of refined luxury, reflecting the rich cultural heritage of Harbin while embracing a forward-thinking approach to hospitality. The overall effect is one of understated sophistication and timeless appeal.

While specific designer names may not be widely publicised, the hotel's design clearly reflects a deep understanding of both architectural principles and the local cultural context. The attention to detail is evident throughout the hotel, from the meticulously crafted furnishings to the carefully chosen artwork. The result is a space that is both visually captivating and incredibly comfortable.

Stepping into the hotel lobby is like entering a world of understated opulence. The spacious and airy space is bathed in natural light, creating a welcoming and relaxing atmosphere. Elegant furnishings, carefully chosen artwork, and a subtle yet sophisticated colour palette contribute to the overall sense of calm and refined luxury. The lobby is the perfect place to relax, unwind, and soak in the atmosphere of this exceptional hotel.

Different Hotel Room Types Available in Sofitel Harbin

Choosing the perfect

hotel room type

is crucial for a comfortable stay. Sofitel Harbin offers a range of

hotel bedroom types

and

categories of hotel rooms

to suit every need and budget, from

affordable hotels

to luxurious suites. Let's explore the different options available, considering factors like views, smoking preferences, and bathroom amenities.

  • Classic Room:

    Offers a comfortable space with city views. Smoking and non-smoking options available. Bathroom features a shower.
  • Superior Room:

    Slightly larger than the Classic Room, with city or river views. Smoking and non-smoking options available. Bathroom features a shower and bathtub.
  • Deluxe Room:

    Spacious room with stunning views (city, river, or mountain, depending on availability). Smoking and non-smoking options available. Bathroom features a shower, bathtub, and bidet.
  • Suite:

    Offers a separate living area and bedroom, providing ample space and luxury. Stunning views are guaranteed. Bathroom features a shower, bathtub, and bidet. Smoking and non-smoking options available.

Please note that pet-friendly options may be limited; it's best to contact the hotel directly to inquire about pet policies and any associated charges.

Unique Hotel Facilities in Sofitel Harbin

Beyond the standard

hotel facilities

, Sofitel Harbin offers a range of unique amenities designed to enhance your stay. Whether you're travelling solo, as a couple, or with family, there's something for everyone. From relaxing retreats to exciting activities, let's explore what makes this hotel stand out.

  • Indoor Swimming Pool:

    A refreshing escape, perfect for a relaxing swim. Open daily from 7 am to 10 pm.
  • Fitness Centre:

    State-of-the-art equipment for a great workout. Open 24 hours a day.
  • Spa:

    Indulge in a range of rejuvenating treatments. Prices vary depending on the treatment chosen. Open from 10 am to 10 pm.
  • Kids' Club:

    A supervised play area for children, offering a variety of activities. Open from 9 am to 6 pm. Additional fee may apply.

Hotel Buffet or Hotel Restaurant / Cafe Available in Sofitel Harbin

Sofitel Harbin offers a delightful array of dining experiences, from lavish buffets to exquisite à la carte menus. Whether you're looking for a quick bite or a sophisticated meal, you'll find something to satisfy your taste buds. Let's explore the various dining options available.

  • The Grand Buffet:

    A wide selection of international and local cuisine. Breakfast, lunch, and dinner are served daily. Prices vary depending on the meal and time of day.
  • Le Jardin Restaurant:

    Offers a refined dining experience with a focus on French cuisine. Open for dinner from 6 pm to 10 pm. Average price per person: £50.
  • The Lobby Lounge:

    A relaxed and stylish space serving light snacks, afternoon tea, and cocktails. Open from 10 am to midnight.

Easy Access from and to Airport

Getting to and from the airport is a breeze with Sofitel Harbin's convenient location and various transportation options. Whether you prefer a private transfer or public transport, there are several ways to reach the hotel. Let's explore your options for

hotel transfer

and

transfer from airport to hotel

.

  • Taxi:

    Readily available outside the airport. The journey takes approximately 30 minutes.
  • Airport Shuttle:

    The hotel offers a convenient airport shuttle service. Bookings are recommended at least 24 hours in advance.
  • Private Car Service:

    For a more luxurious experience, consider booking a private car service.

Nearby MRT Station & Bus Stops Nearby

Sofitel Harbin enjoys excellent public transport links, making it easy to explore the city and its surrounding areas. With convenient access to both the MRT and bus networks, you can easily reach various attractions and landmarks. Let's explore the nearby public transport options.

  • Nearest MRT Station:

    Harbin East Railway Station (approximately 10 minutes by taxi).
  • Nearest Bus Stop:

    Located just a short walk from the hotel. Various bus routes connect to different parts of the city.

Payment for public transport can be made using a Harbin Transportation Card, which can be purchased at various locations throughout the city, including the MRT station.

Nearby Attractions / Landmarks for Family / Kid Friendly Near Sofitel Harbin

Harbin offers a wealth of family-friendly attractions, perfect for creating lasting memories. From historical landmarks to exciting theme parks, there's something for everyone to enjoy. Let's explore some of the nearby attractions suitable for families and children.

  • Harbin Ice and Snow World:

    A magical winter wonderland featuring stunning ice sculptures. Entry fee applies. Approximately 20 minutes by taxi from the hotel.
  • Harbin Polarland:

    Get up close and personal with polar bears and other Arctic animals. Entry fee applies. Approximately 30 minutes by taxi from the hotel.
  • Songhua River:

    Enjoy a scenic stroll along the riverbank or take a boat trip. Free to access. Approximately 15 minutes by taxi from the hotel.
  • Central Street:

    Explore this historic pedestrian street, filled with shops, restaurants, and historical buildings. Free to access. Approximately 10 minutes by taxi from the hotel.
  • Harbin Science Museum:

    An interactive museum perfect for children of all ages. Entry fee applies. Approximately 25 minutes by taxi from the hotel.

Looking for more fun? See Traveloka’s best deals on Things To Do in China!

Other Accommodations near Sofitel Harbin

Looking for alternative accommodation options near Sofitel Harbin? Whether you're seeking luxury, comfort, or affordability, there are several excellent choices in the area. Let's explore some nearby alternatives, catering to different budgets and preferences.

  • Shangri-La Hotel, Harbin:

    A luxurious option offering stunning views and exceptional service.
  • Hilton Harbin:

    A well-regarded hotel known for its comfortable rooms and convenient location.
  • Crowne Plaza Harbin:

    Another reputable hotel offering a range of amenities and services.
  • Holiday Inn Express Harbin:

    A more budget-friendly option, ideal for travellers on a tighter budget.
  • GreenTree Inn Harbin Songbei District Wanda Plaza Business Hotel:

    A more affordable option, suitable for budget-conscious travellers.
  • 7 Days Inn Harbin Railway Station:

    A basic but clean and affordable option, conveniently located near the train station.

Looking for more accommodations? See Traveloka’s last minute hotel deals on Best Hotels in China!

With its luxurious amenities, exceptional service, and convenient location, Sofitel Harbin is the perfect choice for your next trip to Harbin. To make your planning even easier, why not book your stay through Traveloka? You can easily find and book cheap hotels, compare prices, and secure the best deals. For those seeking

cheap hotels nearby

, Traveloka offers a wide selection to suit every budget. And don't forget to book your flights! Find the best deals on cheap air tickets to China and start planning your unforgettable adventure today!

All facilities in Sofitel Harbin

Others Sofitel Harbin
Others

Hotel Services

  • Tours
  • Multilingual staff
  • Laundry service
  • Express check-in
  • Newspaper in lobby
  • Wedding service
  • Luggage storage
  • Express check-out
  • Porter
  • 24-hour Receptionist
  • Concierge

Public Facilities

  • Others
  • Coffee shop
  • Elevator
  • Coffee/tea in lobby
  • Restaurant
  • Smoke-free area
  • Safety deposit box

Business Facilities

  • Conference center
  • Business center
  • Conference room
  • Meeting rooms
  • Conference rooms

Things to Do

  • Indoor pool
  • Spa
  • Sauna
  • Steam room

Nearby Facilities

  • Hair salon
  • ATM/Banking
  • Souvenir shop
  • Grocery

Food and Drinks

  • Bar
  • Breakfast
  • Snack bar

Transportation

  • Limo or town car service
  • Area shuttle with surcharge

Connectivity

  • LAN Internet
  • Free WiFi

General

  • Banquet
  • Ballroom

Sports and Recreations

  • Fitness center
  • Billiard

Shuttle Service

  • Airport transfer (surcharge)

Accommodation Policy & General Information in Sofitel Harbin

Important Note
Planning to check in outside the check-in time (such as early morning or late in the evening)? You can arrange it directly with the property!
  • Fee for buffet breakfast: approximately CNY 168 per person
  • Airport shuttle fee: CNY 450 per vehicle (one way)
  • Rollaway bed fee: CNY 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards, debit cards, and cash
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

Hotel only accepts guests with minimum age of 18

Check-in/Check-out Time

Check-in:
14:00 - 00:00
Check-out:
Before 12:00
Hotel policy is not yet available.

General Information

Popular Facilities
Swimming Pool, Restaurant, 24-Hour Front Desk, WiFi, Elevator
Check-In / Check-Out Time
From 14:00 - 00:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Sofitel Harbin
320
Number of floors in Sofitel Harbin
22
Another facilities in Sofitel Harbin
Tours, Multilingual staff, Laundry service, Express check-in, Newspaper in lobby

Frequently asked question in Sofitel Harbin

Is Sofitel Harbin parking free for hotel guests, and do you offer valet parking services?
Parking at Sofitel Harbin is not complimentary for hotel guests. We do, however, offer a valet parking service for your convenience. For the most up-to-date pricing and availability on both hotel parking and valet parking, please contact the hotel directly or check our website.
Does Sofitel Harbin offer hotel smoking rooms or designated smoking areas for guests?
I understand you're looking for information on smoking at Sofitel Harbin. To clarify, I don't have access to real-time information, including hotel policies. To find out definitively whether they offer hotel smoking rooms or designated smoking areas, I recommend checking directly with the Sofitel Harbin hotel via their website or by contacting them by phone. Their official channels will provide the most up-to-date and accurate details on their smoking policy.
Does Sofitel Harbin offer free hotel Wi-Fi for guests during their stay?
Yes, Sofitel Harbin provides complimentary hotel WiFi to all guests throughout their stay. You should be able to connect easily upon arrival; however, if you experience any issues accessing the hotel wifi, don't hesitate to contact reception for assistance.
Where is the nearest MRT station or bus stops nearby Sofitel Harbin? What are the top visitor attractions near the hotel?
The nearest bus stops are a short walk from Sofitel Harbin; precise locations are best checked using a map app or by asking the hotel reception. Regarding MRT stations, there isn't one immediately nearby. For visitor attractions, the Harbin Ice and Snow World and the Songhua River are both within easy reach, offering a range of things to do nearby, depending on the season.
Is Sofitel Harbin a pet friendly hotel?
I'm afraid I don't have access to real-time information, including the pet policies of specific hotels like the Sofitel Harbin. To find out if it's a pet-friendly hotel or if they welcome animals, I recommend checking their official website or contacting them directly. Many hotel websites clearly state their pet policies, and contacting them will give you a definitive answer. Looking for "pet friendly hotel" or "animal friendly hotels" in your search might also help you find similar options if the Sofitel Harbin isn't suitable.
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More Reviews from Other Guests in Sofitel Harbin

Overall Ratings & Reviews Sofitel Harbin

Traveloka (7)
Other sources (112)
8.2
Very Good
From 112 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

7.4

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sofitel Harbin

Number of reviews per page
20
40
Top reviews
Kirill
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing
zhibing
icon-with Partner
with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Neighboring shopping centres are highlights. Easily find restaurants with many options
Walter
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Breakfast was good but no dinner service the only negative thing
Yat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

A lot of areas need to make improvements. Room floor mat is dirty and folding. The pillow quality is too bad , no support at all.
Verified traveler
8.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

It's an old design hotel. But generally clean and bed is comfortable, best part is hotel just right beside Wanda mall, you get your coffee and meals fixed easily. There is also a huge supermarket in Wanda. MRT station is walkable.
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 308 week(s) ago

Expedia Group verified review

11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 317 week(s) ago

Expedia Group verified review

Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.
Alexis
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.
Read More
Richard
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Great place to stay! This is not near the "downtown" area, but still has a lot to offer within walking distance. Staff was extremely helpful!
Ken
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

The room was extremely comfortable and clean. The humidifier in our room added an extra touch of thoughtfulness.
David
6.0
/10
Reviewed 360 week(s) ago

Hotels.com verified review

For a Sofitel Hotel, it was definitely not up to par, old, worn out, needs modernization
MOHAMMED RAUFF
10.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

wonderful hotel, with excellent service, service provided was the best compared to other parts of china. china is not a country well known to provide good customer service, and this hotel chain had did an excellent choice to ensure their staffs deliver the best experience for their customers.
Verified traveler
8.0
/10
Reviewed 382 week(s) ago

Expedia Group verified review

Great staff, though breakfast waiters etc very mechanical.
Verified traveler
8.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

Third time I stayed in this hotel and also third time I booked for golf view but they claimed all golf View room sold out. Cheating! Charged me for best view but gave me worst view room. I fought for the golf room with no luck!!
Verified traveler
6.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

I stayed in this hotel in March, first week of May and also this time May 10, for all three times, the biggest challenge was no air conditioning in the room! Receptionist admitted that the hotel has yet turned on the air conditioning facility in the rooms so that’s why it was always warm and hot! I had to borrow a fan to be able to sleep a bit even though I did not turn on “cooling” system in main switch!
Read More
Don
8.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

The staff are friendly and ready to help. It was a good experience staying there. The location is also very convenient.
David
10.0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

As expected for a five star hotel: luxury, clean and great 24/7 service. Room had nice heating and air humidifier for comfort. The pool and gym were etremely clean and spacious. It is next to a massive shopping centre and lots of cafes. We had to leave very early for our flight (4am) so the extremely helpful staff had organized airport transport for us. When we first arrived the bedding had some dirt on it, but the cleaning staff immediately swapped it for us when informed. Overall 10 out of 10 experience.
Read More
Karen
8.0
/10
Reviewed 410 week(s) ago

Hotels.com verified review

Great staff, the service personnel were all very helpful especially the people at the desk right after the hotel entrance. Good location, too, with several restaurants nearby and a mall with more restaurants and a large supermarket.
Richard
10.0
/10
Reviewed 410 week(s) ago

Hotels.com verified review

...as I travel to China and in particular Harbin regularly for work and always stay at the Sofitel. The hotel is we'll located, although it is China and cities are huge so you are always good for some things but perhaps a bit of a drive from others. The service is always superb with staff always very welcoming (which is great after 24 hours of travelling from the UK) and accommodating of your individual needs. If your Chinese is limited, most, if not all of the staff are fluent in English and the concierge is always knowledgable and able to help with bookings etc.). I needed to find rooms at the last moment for colleagues whilst in country and despite it being very obviously busy (because of the ice festival), they managed to find me some nice rooms, making me feel like my loyalty was being rewarded. The rooms and general areas are well maintained and the lounge is very comfortable, if usually rather quiet when I am there (which I prefer). The only thing I cannot comment on are the restaurants as Chinese hospitality is such that I am always taken out for food. To sum it up; One of my favourite hotels, fair price and I plan to always book to stay there when in Harbin as I see no reason to look elsewhere.
Read More
HyeonJoo
8.0
/10
Reviewed 412 week(s) ago

Hotels.com verified review

Hotel was nice and modern. The reception desk didn't explain how to use elevator and what amenities in the hotel room was free for us to use. Not sure if they didn't want to speak English. The bed was comfortable and the heater was working well. The location of the hotel was very convenient. The bathroom floor wasn't cleaned the day after. But the bed was made and the room was tidied up.
Read More
Number of reviews per page
20
40

Ready to make up your mind?

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Others 4 Sofitel Harbin

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.

Overall Ratings & Reviews Sofitel Harbin

Traveloka (7)
Other sources (112)
8.2
Very Good
From 112 reviews
Cleanliness

8.4

Room Comfort

8.2

Location

7.4

Service and Facilites

8.4

Sort by
Most Relevant
Preferences
See All

Traveler Reviews Sofitel Harbin

Number of reviews per page
20
40
Top reviews
Kirill
icon-Business and Leisure
Business and Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Amazing
zhibing
icon-with Partner
with Partner
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Neighboring shopping centres are highlights. Easily find restaurants with many options
Walter
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Breakfast was good but no dinner service the only negative thing
Yat
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 57 week(s) ago

Expedia Group verified review

A lot of areas need to make improvements. Room floor mat is dirty and folding. The pillow quality is too bad , no support at all.
Verified traveler
8.0
/10
Reviewed 66 week(s) ago

Hotels.com verified review

It's an old design hotel. But generally clean and bed is comfortable, best part is hotel just right beside Wanda mall, you get your coffee and meals fixed easily. There is also a huge supermarket in Wanda. MRT station is walkable.
Verified traveler
icon-Leisure with Children
Leisure with Children
8.0
/10
Reviewed 308 week(s) ago

Expedia Group verified review

11th floor supposed to be a non smoking floor and our room 1116 was smell of smoke and we discovered that there were ashes that the chamber maid didn't clear away, it could have been done better. Breakfast offering was average. However they have a mall next door, offering better food and a park across the road, was lovely covered with snow now (20-26 Dec). We had fun at the park.
Read More
Verified traveler
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 317 week(s) ago

Expedia Group verified review

Beautiful hotel, staff were very helpful and friendly. Only issue was that it was unseasonably warm while we were there and the air conditioning had been turned off for the season, room got very warm.
Alexis
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

The staff made our stay extra special. From all the ladies at the front desk, to the concierge staff (especially Giulio), they went the extra mile to ensure our visit to Harbin included a comfortable place to stay. The pillow menu, breakfast buffet and pool were out favorites. On the downside, the rooms are looking a bit worn, and the breakfast buffet could stay open at least til 10:30 (rather than 10). It would be nice to have a lane in the pool for non-lap swimmers as well.
Read More
Richard
10.0
/10
Reviewed 352 week(s) ago

Hotels.com verified review

Great place to stay! This is not near the "downtown" area, but still has a lot to offer within walking distance. Staff was extremely helpful!
Ken
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 357 week(s) ago

Expedia Group verified review

The room was extremely comfortable and clean. The humidifier in our room added an extra touch of thoughtfulness.
David
6.0
/10
Reviewed 360 week(s) ago

Hotels.com verified review

For a Sofitel Hotel, it was definitely not up to par, old, worn out, needs modernization
MOHAMMED RAUFF
10.0
/10
Reviewed 364 week(s) ago

Hotels.com verified review

wonderful hotel, with excellent service, service provided was the best compared to other parts of china. china is not a country well known to provide good customer service, and this hotel chain had did an excellent choice to ensure their staffs deliver the best experience for their customers.
Verified traveler
8.0
/10
Reviewed 382 week(s) ago

Expedia Group verified review

Great staff, though breakfast waiters etc very mechanical.
Verified traveler
8.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

Third time I stayed in this hotel and also third time I booked for golf view but they claimed all golf View room sold out. Cheating! Charged me for best view but gave me worst view room. I fought for the golf room with no luck!!
Verified traveler
6.0
/10
Reviewed 393 week(s) ago

Hotels.com verified review

I stayed in this hotel in March, first week of May and also this time May 10, for all three times, the biggest challenge was no air conditioning in the room! Receptionist admitted that the hotel has yet turned on the air conditioning facility in the rooms so that’s why it was always warm and hot! I had to borrow a fan to be able to sleep a bit even though I did not turn on “cooling” system in main switch!
Read More
Don
8.0
/10
Reviewed 404 week(s) ago

Hotels.com verified review

The staff are friendly and ready to help. It was a good experience staying there. The location is also very convenient.
David
10.0
/10
Reviewed 408 week(s) ago

Hotels.com verified review

As expected for a five star hotel: luxury, clean and great 24/7 service. Room had nice heating and air humidifier for comfort. The pool and gym were etremely clean and spacious. It is next to a massive shopping centre and lots of cafes. We had to leave very early for our flight (4am) so the extremely helpful staff had organized airport transport for us. When we first arrived the bedding had some dirt on it, but the cleaning staff immediately swapped it for us when informed. Overall 10 out of 10 experience.
Read More
Karen
8.0
/10
Reviewed 410 week(s) ago

Hotels.com verified review

Great staff, the service personnel were all very helpful especially the people at the desk right after the hotel entrance. Good location, too, with several restaurants nearby and a mall with more restaurants and a large supermarket.
Richard
10.0
/10
Reviewed 410 week(s) ago

Hotels.com verified review

...as I travel to China and in particular Harbin regularly for work and always stay at the Sofitel. The hotel is we'll located, although it is China and cities are huge so you are always good for some things but perhaps a bit of a drive from others. The service is always superb with staff always very welcoming (which is great after 24 hours of travelling from the UK) and accommodating of your individual needs. If your Chinese is limited, most, if not all of the staff are fluent in English and the concierge is always knowledgable and able to help with bookings etc.). I needed to find rooms at the last moment for colleagues whilst in country and despite it being very obviously busy (because of the ice festival), they managed to find me some nice rooms, making me feel like my loyalty was being rewarded. The rooms and general areas are well maintained and the lounge is very comfortable, if usually rather quiet when I am there (which I prefer). The only thing I cannot comment on are the restaurants as Chinese hospitality is such that I am always taken out for food. To sum it up; One of my favourite hotels, fair price and I plan to always book to stay there when in Harbin as I see no reason to look elsewhere.
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HyeonJoo
8.0
/10
Reviewed 412 week(s) ago

Hotels.com verified review

Hotel was nice and modern. The reception desk didn't explain how to use elevator and what amenities in the hotel room was free for us to use. Not sure if they didn't want to speak English. The bed was comfortable and the heater was working well. The location of the hotel was very convenient. The bathroom floor wasn't cleaned the day after. But the bed was made and the room was tidied up.
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