Aston Cilegon Boutique Hotel

Hotels
8.9
/10
Exceptional
1,093 reviews

What Guests Say About Their Stay

Ambiance (103)
Bedroom (103)
Staff Friendliness (100)
Room Space (98)

Verified Traveler

10.0
/ 10
Great hotel and great stay! Room was very nice and clean, five-star facilities. Staff are helpful. The hotel kindly approved our request for late check out.

Rima T.

9.4
/ 10
All the staff were friendly and efficient. I had iftar on the first day of Ramadan, and the restaurant staff were all friendly. The food was varied. I forgot my smartwatch yesterday and it was found by the staff. Very trustworthy. Thank you.
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M***a

10.0
/ 10
Thank you Aston Cilegon.. My first experience staying here and very satisfied. Booked the ofura suite room type and was helped by a free upgrade to the Aston suite type. Got a lot of welcome cakes. The room was spacious, satisfied soaking in the ofura. The swimming pool is comfortable and the kids love it because it has a jacuzzi too. Thank you Sis Sofia who was very friendly and made our stay even more comfortable and memorable. Hopefully one day we can stay here again... Success to Aston Cilegon.
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Verified Traveler

10.0
/ 10
The staff was very friendly and helpful. Check-in on October 11th was smooth. A very pleasant one-night stay. Recommended!
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B***a

9.7
/ 10
Comfortable, clean rooms, fast check-in, delicious breakfast, and very strategic location.
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In the Area
See Map
Jl KH Wasyid No. 35A Kel Sukmajaya Kec Jombang, Cilegon , Cilegon, Banten, Indonesia, 42416

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Aston Cilegon Boutique Hotel is a hotel is located at Cilegon. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Aston Cilegon Boutique Hotel Address: Map & Location

Jl KH Wasyid No. 35A Kel Sukmajaya Kec Jombang, Cilegon , Cilegon, Banten, Indonesia, 42416
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Lobby Aston Cilegon Boutique Hotel
Exterior 2 Aston Cilegon Boutique Hotel

Discover More About Aston Cilegon Boutique Hotel

Location


Aston Cilegon Boutique Hotel is a hotel is located at Cilegon.

About Aston Cilegon Boutique Hotel

From business event to corporate gathering, Aston Cilegon Boutique Hotel provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Aston Cilegon Boutique Hotel, a wonderful accommodation for your family holiday.

Be ready to get the unforgettable stay experience by its exclusive service, completed by a full range of facilities to cater all your needs.

The hotel’s fitness center is a must-try during your stay here.

Have an enjoyable and relaxing day at the pool, whether you’re traveling solo or with your loved ones.

Get the best deal for finest quality of spa treatment to unwind and rejuvenate yourself.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Aston Cilegon Boutique Hotel exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

Aston Cilegon Boutique Hotel is a hotel with great comfort and excellent service according to most hotel's guests.

Get precious and unforgettable moment during your stay at Aston Cilegon Boutique Hotel.

All facilities in Aston Cilegon Boutique Hotel

Swimming Pool Aston Cilegon Boutique Hotel
Swimming Pool
Entertainment Facility Aston Cilegon Boutique Hotel
Entertainment Facility
Functional Hall Aston Cilegon Boutique Hotel
Functional Hall
Lobby Aston Cilegon Boutique Hotel
Lobby
Exterior Aston Cilegon Boutique Hotel
Exterior

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Family room
  • Non-smoking room
  • Swimming pool
  • Smoking area

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • A la carte dinner
  • A la carte lunch
  • Restaurant with AC
  • Breakfast
  • Dining area

Hotel Services

  • Bellhop
  • 24-hour Receptionist
  • Laundry service
  • Luggage storage
  • Wedding service

Things to Do

  • Fitness center
  • Massage
  • Outdoor pool
  • Spa

Business Facilities

  • Conference room
  • Meeting facilities
  • PRINTER
  • Projector

Accessibilty

  • Disabled access friendly
  • Wheelchair accessible

Nearby Facilities

  • Shops
  • Supermarket

Transportation

  • Valet parking

Connectivity

  • Free WiFi

Accommodation Policy & General Information in Aston Cilegon Boutique Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.

Pets

Pets are not allowed in the accommodation.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Cilegon Boutique Hotel
103
Number of floors in Aston Cilegon Boutique Hotel
9
Another facilities in Aston Cilegon Boutique Hotel
Coffee shop, Breakfast restaurant, Dinner restaurant, Lunch restaurant, Room service

Frequently asked question in Aston Cilegon Boutique Hotel

What are available facilities at Aston Cilegon Boutique Hotel?
There are top facilites at Aston Cilegon Boutique Hotel such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Aston Cilegon Boutique Hotel?
Check-in time at Aston Cilegon Boutique Hotel is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Aston Cilegon Boutique Hotel provide breakfast?
Yes, Aston Cilegon Boutique Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Aston Cilegon Boutique Hotel?
Aston Cilegon Boutique Hotel is officially classified as a 4.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Aston Cilegon Boutique Hotel have?
Aston Cilegon Boutique Hotel has 9 floors.
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More Reviews from Other Guests in Aston Cilegon Boutique Hotel

9.0
Exceptional
From 1,059 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.1

Service and Facilites

9.1

People often mention about Aston Cilegon Boutique Hotel
All
Bedroom (69)
Room Space (66)
Ambiance (65)
Staff Friendliness (63)
Bathroom (63)
Hotel Area (63)
Distance to City Center (53)
Variety (49)
Accessibility (47)
Taste (47)
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Most Recent
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Traveler Reviews Aston Cilegon Boutique Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great hotel and great stay! Room was very nice and clean, five-star facilities. Staff are helpful. The hotel kindly approved our request for late check out.
Find this review helpful?
T***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
You should definitely stay at this hotel if you visit Cilegon. The rooms are spotless and modern.
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Budiyanto
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
All good except breakfast, refills take a long time, all taste good.
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K***K
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The location is hidden but the parking is spacious, overall it's good, but a lot of the breakfast food is out of stock so you have to wait a long time for refills, and in-house dining is also quite long.
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It is a smart hotel (and the smart TV is awesome too), that's what makes it unique compared to most hotels including among Aston group, and one of the main reasons my 3 gen Z children love to have staycation at Aston Cilegon every Eid Fitr
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s***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've stayed at this beloved hotel several times. Even the lowest-level rooms are nice and comfortable.
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Yolanda M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
First time here, honestly very satisfied, next time will come here again.
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Accommodation's Reply
09 Mar 2026
Dear Yolanda, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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Rima T.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All the staff were friendly and efficient. I had iftar on the first day of Ramadan, and the restaurant staff were all friendly. The food was varied. I forgot my smartwatch yesterday and it was found by the staff. Very trustworthy. Thank you.
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1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Rima, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive to improve our services to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Thank you Aston Cilegon.. My first experience staying here and very satisfied. Booked the ofura suite room type and was helped by a free upgrade to the Aston suite type. Got a lot of welcome cakes. The room was spacious, satisfied soaking in the ofura. The swimming pool is comfortable and the kids love it because it has a jacuzzi too. Thank you Sis Sofia who was very friendly and made our stay even more comfortable and memorable. Hopefully one day we can stay here again... Success to Aston Cilegon.
Read More
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room is comfortable, okay, clean, and cozy. Thank you, Vero.
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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a***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Super good hotel, worth the price 😍
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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B***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly hotel staff, good breakfast, good facilities.
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Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The staff is definitely very friendly
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Accommodation's Reply
15 Jan 2026
Thank you very much for taking the time to share your detailed feedback and for your kind words about your stay. We truly appreciate your understanding regarding the room allocation. As you correctly mentioned, our hotel has designated smoking and non-smoking rooms, and non-smoking preferences are subject to availability if not specified at the time of booking. We sincerely apologize for the waiting time you experienced while we arranged non-smoking rooms on a non-smoking floor. Your note is very helpful and will certainly assist future guests in making their preferences known in advance. We are delighted to hear that, aside from this matter, your stay was perfect. Thank you once again for choosing Aston Cilegon. We look forward to welcoming you back for an even smoother experience in the future.
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
When I booked the rooms (I booked 2 rooms), I didn't mention that I wanted no smoking rooms. It turns out Aston Cilegon have some floors that have both smoking rooms and non-smoking rooms. We waited about an hour to be able to check in to non-smoking rooms on non-smoking floor. So, if you reading this, and you want non-smoking floor, don't forget to request that. Other than that, our stay was perfect. Thank you!
Read More
Find this review helpful?
Accommodation's Reply
15 Jan 2026
Dear Guest, Thank you very much for taking the time to share your detailed feedback and for your kind words about your stay. We truly appreciate your understanding regarding the room allocation. As you correctly mentioned, our hotel has designated smoking and non-smoking rooms, and non-smoking preferences are subject to availability if not specified at the time of booking. We sincerely apologize for the waiting time you experienced while we arranged non-smoking rooms on a non-smoking floor. Your note is very helpful and will certainly assist future guests in making their preferences known in advance. We are delighted to hear that, aside from this matter, your stay was perfect. Thank you once again for choosing Aston Cilegon. We look forward to welcoming you back for an even smoother experience in the future.
Leni E.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Nice, clean, and friendly service.
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1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Ms. Leni, Thank you so much for your positive review! We are delighted to hear that you were satisfied with our service. We will continue to strive to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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Profile Picture
Arief S.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 17 week(s) ago
We have to upgrade to junior suite as they said available one is smoking room. There's no other option for us to upgrade the room.
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Accommodation's Reply
15 Jan 2026
Dear Mr. Arief, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding room availability. At the time of your arrival, the remaining available room of your booked category was indeed a smoking room, and we regret that we were unable to provide an alternative non-smoking option. We appreciate your understanding in proceeding with the upgrade to a Junior Suite, and we truly regret that this felt like a limited choice. Your feedback is very important to us, and we will use it to improve our room allocation and communication to ensure a more comfortable experience for our guests in the future. We hope to have another opportunity to welcome you back and provide you with a stay that fully meets your expectations.
N***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 19 week(s) ago
amazing staff.. responsive, friendly, my nephew vomited in the waiting room and was quickly and patiently cleaned up without complaint, thank you for your friendliness.. highly recommended
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The room is very comfortable. Affordable rate. The staff is friendly, especially those who help when ordering flowers and Vero coffee.
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Overall very satisfying, it's just a shame that the request I made wasn't included in the hotel system.
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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j***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Highly recommended. The food, rooms, and service are excellent. Everyone is friendly, especially the staff, Mab Vero and Bunga.
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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Number of reviews per page
20
40

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Bedroom 4 Aston Cilegon Boutique Hotel

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
9.0
Exceptional
From 1,059 reviews
Provided by travelers on
Cleanliness

9.3

Room Comfort

9.2

Meal

9.0

Location

9.1

Service and Facilites

9.1

People often mention about Aston Cilegon Boutique Hotel
All
Bedroom (69)
Room Space (66)
Ambiance (65)
Staff Friendliness (63)
Bathroom (63)
Hotel Area (63)
Distance to City Center (53)
Variety (49)
Accessibility (47)
Taste (47)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Cilegon Boutique Hotel

Number of reviews per page
20
40
Customer reviews
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great hotel and great stay! Room was very nice and clean, five-star facilities. Staff are helpful. The hotel kindly approved our request for late check out.
Find this review helpful?
T***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
You should definitely stay at this hotel if you visit Cilegon. The rooms are spotless and modern.
Find this review helpful?
Budiyanto
icon-origin-TRAVELOKA
9.4
/10
Reviewed 4 day(s) ago
All good except breakfast, refills take a long time, all taste good.
Translated by Google Icon
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Find this review helpful?
K***K
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
The location is hidden but the parking is spacious, overall it's good, but a lot of the breakfast food is out of stock so you have to wait a long time for refills, and in-house dining is also quite long.
Translated by Google Icon
See original
Find this review helpful?
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
It is a smart hotel (and the smart TV is awesome too), that's what makes it unique compared to most hotels including among Aston group, and one of the main reasons my 3 gen Z children love to have staycation at Aston Cilegon every Eid Fitr
Find this review helpful?
s***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I've stayed at this beloved hotel several times. Even the lowest-level rooms are nice and comfortable.
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Find this review helpful?
Yolanda M.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
First time here, honestly very satisfied, next time will come here again.
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Accommodation's Reply
09 Mar 2026
Dear Yolanda, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
Translated by Google Icon
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Rima T.
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
All the staff were friendly and efficient. I had iftar on the first day of Ramadan, and the restaurant staff were all friendly. The food was varied. I forgot my smartwatch yesterday and it was found by the staff. Very trustworthy. Thank you.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
09 Mar 2026
Dear Rima, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive to improve our services to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
Translated by Google Icon
See original
M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Thank you Aston Cilegon.. My first experience staying here and very satisfied. Booked the ofura suite room type and was helped by a free upgrade to the Aston suite type. Got a lot of welcome cakes. The room was spacious, satisfied soaking in the ofura. The swimming pool is comfortable and the kids love it because it has a jacuzzi too. Thank you Sis Sofia who was very friendly and made our stay even more comfortable and memorable. Hopefully one day we can stay here again... Success to Aston Cilegon.
Read More
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See original
Find this review helpful?
Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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See original
Profile Picture
Guest
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
The room is comfortable, okay, clean, and cozy. Thank you, Vero.
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Find this review helpful?
Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
Translated by Google Icon
See original
a***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
Super good hotel, worth the price 😍
Find this review helpful?
Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
Translated by Google Icon
See original
B***m
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Friendly hotel staff, good breakfast, good facilities.
Translated by Google Icon
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Find this review helpful?
Accommodation's Reply
09 Mar 2026
Dear Valued Guest, Thank you so much for your positive review! We are delighted that you were satisfied with our service. We will continue to strive for improvement to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
Translated by Google Icon
See original
L***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 11 week(s) ago
The staff is definitely very friendly
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
15 Jan 2026
Thank you very much for taking the time to share your detailed feedback and for your kind words about your stay. We truly appreciate your understanding regarding the room allocation. As you correctly mentioned, our hotel has designated smoking and non-smoking rooms, and non-smoking preferences are subject to availability if not specified at the time of booking. We sincerely apologize for the waiting time you experienced while we arranged non-smoking rooms on a non-smoking floor. Your note is very helpful and will certainly assist future guests in making their preferences known in advance. We are delighted to hear that, aside from this matter, your stay was perfect. Thank you once again for choosing Aston Cilegon. We look forward to welcoming you back for an even smoother experience in the future.
Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
9.7
/10
Reviewed 13 week(s) ago
When I booked the rooms (I booked 2 rooms), I didn't mention that I wanted no smoking rooms. It turns out Aston Cilegon have some floors that have both smoking rooms and non-smoking rooms. We waited about an hour to be able to check in to non-smoking rooms on non-smoking floor. So, if you reading this, and you want non-smoking floor, don't forget to request that. Other than that, our stay was perfect. Thank you!
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Accommodation's Reply
15 Jan 2026
Dear Guest, Thank you very much for taking the time to share your detailed feedback and for your kind words about your stay. We truly appreciate your understanding regarding the room allocation. As you correctly mentioned, our hotel has designated smoking and non-smoking rooms, and non-smoking preferences are subject to availability if not specified at the time of booking. We sincerely apologize for the waiting time you experienced while we arranged non-smoking rooms on a non-smoking floor. Your note is very helpful and will certainly assist future guests in making their preferences known in advance. We are delighted to hear that, aside from this matter, your stay was perfect. Thank you once again for choosing Aston Cilegon. We look forward to welcoming you back for an even smoother experience in the future.
Leni E.
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10.0
/10
Reviewed 15 week(s) ago
Nice, clean, and friendly service.
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1 people find it helpful
Accommodation's Reply
15 Jan 2026
Dear Ms. Leni, Thank you so much for your positive review! We are delighted to hear that you were satisfied with our service. We will continue to strive to provide the best possible experience for all our guests. We hope to welcome you back in the future! Sincerely, Yani Karmilah | General Manager
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Arief S.
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5.0
/10
Reviewed 17 week(s) ago
We have to upgrade to junior suite as they said available one is smoking room. There's no other option for us to upgrade the room.
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Accommodation's Reply
15 Jan 2026
Dear Mr. Arief, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced regarding room availability. At the time of your arrival, the remaining available room of your booked category was indeed a smoking room, and we regret that we were unable to provide an alternative non-smoking option. We appreciate your understanding in proceeding with the upgrade to a Junior Suite, and we truly regret that this felt like a limited choice. Your feedback is very important to us, and we will use it to improve our room allocation and communication to ensure a more comfortable experience for our guests in the future. We hope to have another opportunity to welcome you back and provide you with a stay that fully meets your expectations.
N***g
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Leisure
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8.5
/10
Reviewed 19 week(s) ago
amazing staff.. responsive, friendly, my nephew vomited in the waiting room and was quickly and patiently cleaned up without complaint, thank you for your friendliness.. highly recommended
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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Verified Traveler
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10.0
/10
Reviewed 19 week(s) ago
The room is very comfortable. Affordable rate. The staff is friendly, especially those who help when ordering flowers and Vero coffee.
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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D***i
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Staycation
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10.0
/10
Reviewed 19 week(s) ago
Overall very satisfying, it's just a shame that the request I made wasn't included in the hotel system.
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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j***n
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10.0
/10
Reviewed 20 week(s) ago
Highly recommended. The food, rooms, and service are excellent. Everyone is friendly, especially the staff, Mab Vero and Bunga.
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Accommodation's Reply
02 Dec 2025
Dear Customer, Thank you so much for your wonderful review! We are so glad you enjoyed our service. We will continue to strive to provide the best possible experience for all of our customers. We hope to welcome you back again in the future! Best regards, Yani Karmilah | General Manager
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