Aston Ketapang City Hotel

Hotels
8.3
/10
Very Good
1,510 reviews

What Guests Say About Their Stay

Distance To City Center (78)
Staff Friendliness (77)
Bedroom (74)
Ambiance (68)
Heru K.
8.8
/ 10
Clean, friendly staff, strategic place
Nofi A.
9.1
/ 10
Very strategic location. Delicious everywhere. To the airport is also close. especially the service. They are friendly. Especially at check-in. No need to ID card anymore because the data already exists. WiFi is getting faster. Get a new and comfortable room, good food, okay. Don't regret coming back here. The price is also cheap, enter the budget tengku for aston ketapang. Good job.
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Warganda W.
9.7
/ 10
The best hotel in Ketapang with good service and family vacation is fun.
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roynaldo a.
8.5
/ 10
Comfortable and varied breakfast menu
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Bonis A.
8.5
/ 10
Good .... Good food ... complete entertainment
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In the Area
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Jalan R Suprapto 68A, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78851

Main Facilities

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AC
Restaurant
24-Hour Front Desk
Parking
Elevator
WiFi
Aston Ketapang City Hotel is located in area / city Delta Pawan. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around Aston Ketapang City Hotel

Jalan R Suprapto 68A, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78851
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Lobby Aston Ketapang City Hotel
Lobby 2 Aston Ketapang City Hotel

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Aston Ketapang City Hotel Rates per Night

Aston Ketapang City Hotel room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Aston Ketapang City Hotel hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Aston Ketapang City Hotel Location & Address

Aston Ketapang City Hotel is located at Jalan R Suprapto 68A, Delta Pawan, Ketapang, Kalimantan Barat, Indonesia, 78851. It's situated in the Ketapang area of Indonesia, known for its relaxed atmosphere and coastal views. The hotel is approximately 2 km from the city center.

How to go to Aston Ketapang City Hotel from Airport

Getting from Rahadi Oesman Airport (KTG) to Aston Ketapang City Hotel is straightforward. Several options are available, depending on your budget and preference. Consider these options for your hotel transfer from airport to hotel.

  • Taxi (Most Direct):

    A taxi is the most direct way to reach the hotel. You can find taxis readily available outside the airport terminal. The journey typically takes around 20-30 minutes, depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are available in Ketapang. This can be a convenient option, especially if you have the app installed and are familiar with using it.
  • Hotel Shuttle (Pre-arranged):

    Check with Aston Ketapang City Hotel to see if they offer a hotel shuttle service. This can be a hassle-free option, as you can arrange it in advance.

Tips:

For the most convenient route, pre-booking a ride hailing service or arranging a hotel shuttle is recommended. This ensures a smooth and stress-free transfer from the airport to the hotel.

Aston Ketapang City Hotel Reviews & Summary

If you're planning a trip to Ketapang and considering a stay at Aston Ketapang City Hotel, it's helpful to know all about the hotel before you book. Hotel reviews can provide valuable insights into the guest experience, helping you make an informed decision. Reading a review hotel can give you a better understanding of what to expect during your stay.

Guests consistently praise the hotel's comfortable rooms, friendly staff, and convenient location. Many appreciate the hotel's cleanliness and the quality of the breakfast buffet. A standout feature is the rooftop pool, offering stunning views of the city. One recent guest wrote: "The Aston Ketapang City Hotel exceeded my expectations! The staff were incredibly helpful, the room was spotless, and the rooftop pool was a dream. I highly recommend this hotel to anyone visiting Ketapang."

Aston Ketapang City Hotel Room Types Available

Choosing the right hotel room type can significantly enhance your stay at Aston Ketapang City Hotel. Understanding the categories of hotel rooms available allows you to select the one that best suits your needs and preferences. Different hotel room types offer varying amenities and features.

  • Superior Room:

    These rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Deluxe Room:

    Slightly larger than the Superior Rooms, these rooms often include a bathtub. Smoking and non-smoking rooms are available.
  • Executive Suite:

    These suites provide more space and include a separate living area. Some suites feature a bidet in the bathroom.
  • Family Room:

    Designed for families, these rooms offer ample space and may include multiple beds.
  • Presidential Suite:

    The most luxurious option, offering panoramic views, a separate living and dining area, and premium amenities.

Please note that Aston Ketapang City Hotel is not a pet-friendly hotel.

Hotel Facilities in Aston Ketapang City Hotel

Aston Ketapang City Hotel offers a range of hotel amenities to ensure a comfortable and enjoyable stay for all guests. These hotel facilities cater to both adults and children, making it an ideal choice for families and business travellers alike.

  • Swimming Pool:

    Enjoy a refreshing swim in the outdoor pool. Open from 7:00 AM to 9:00 PM.
  • Fitness Center:

    Stay active with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Relax and rejuvenate with a variety of spa treatments. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the supervised Kids' Club. Open from 9:00 AM to 6:00 PM.
  • Business Center:

    Stay connected and productive with the hotel's business center. Open 24 hours.
  • Restaurant:

    Enjoy delicious meals at the hotel's restaurant. See details below.
  • Free Wi-Fi:

    Stay connected with complimentary Wi-Fi throughout the hotel.

Hotel Buffet or Restaurant/Cafe in Aston Ketapang City Hotel

Aston Ketapang City Hotel boasts several dining options, including a hotel buffet and a restaurant, ensuring guests have a variety of culinary experiences to choose from. Whether you're looking for a quick bite or a leisurely meal, the hotel's dining facilities cater to all tastes.

  • Kayong Restaurant:

    This is the hotel's main restaurant, offering a diverse menu of Indonesian and international cuisine.
  • Buffet Breakfast:

    Enjoy a hearty buffet breakfast at Kayong Restaurant, featuring a wide selection of hot and cold dishes. Price: Approximately SGD 15 per person. Opening hours: 6:00 AM to 10:00 AM.
  • Lobby Lounge:

    Relax and unwind at the Lobby Lounge, offering a selection of beverages and light snacks.

Signature Dish:

Don't miss the opportunity to try the hotel's signature dish, Ikan Bakar Jimbaran, a grilled fish dish prepared with traditional Indonesian spices.

Aston Ketapang City Hotel Airport pickups and How to Book

For a seamless travel experience, many travellers seek hotels with airport shuttle services. Aston Ketapang City Hotel offers a convenient hotel to airport transfer service, ensuring a stress-free arrival and departure.

To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel staff will arrange for a driver to meet you at the airport. Alternatively, you can book the airport transfer service through Traveloka when making your hotel reservation.

Nearby MRT Station & Bus Stops

While Ketapang doesn't have an MRT system, there are several bus stops nearby that provide convenient access to various parts of the city. Knowing the nearby MRT station and nearby bus station locations can help you navigate Ketapang easily.

  • Jalan DI Panjaitan Bus Stop:

    Located approximately 500 meters from the hotel.
  • Jalan MT Haryono Bus Stop:

    Located approximately 800 meters from the hotel.

Public transport in Ketapang primarily uses cash payments. However, some buses may accept electronic payment cards. You can purchase these cards at designated kiosks or convenience stores.

Nearby Attractions for Family / Kid Friendly

Ketapang offers a variety of nearby activities and attractions suitable for families and children. Whether you're looking for nearby places to go or nearby sightseeing places, there's plenty to see and do in the area. Discover the best things to see nearby and make the most of your family vacation.

  • Pantai Tanjungpura (Tanjungpura Beach):

    A popular beach for swimming and sunbathing. Distance from hotel: 5 km. Entry: Free.
  • Taman Nasional Gunung Palung (Gunung Palung National Park):

    Explore the rainforest and see diverse wildlife. Distance from hotel: 120 km. Entry: SGD 5.
  • Water Park Ketapang:

    A fun water park with slides and pools. Distance from hotel: 8 km. Entry: SGD 8.
  • Museum Ketapang:

    Learn about the local history and culture. Distance from hotel: 3 km. Entry: SGD 2.
  • Pasar Rakyat Ketapang (Ketapang Traditional Market):

    Experience the local market and try local snacks. Distance from hotel: 2 km. Entry: Free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Aston Ketapang City Hotel (Ketapang)

Exploring the nearby dining options is a must when staying at Aston Ketapang City Hotel. From nearby dining at cafes and restaurants to sampling local food from street vendors, Ketapang offers a diverse culinary scene. Discover the best food eatiries near me and indulge in the local flavours.

Cafes/Restaurants:

  • Excelso Cafe:

    A popular coffee chain offering a variety of coffee drinks and light meals.
  • Pizza Hut:

    Enjoy classic pizzas and pasta dishes.
  • RM Pondok Indah:

    A local restaurant serving Indonesian cuisine.

Local Street Food:

  • Nasi Goreng (Fried Rice):

    A classic Indonesian dish.
  • Sate (Satay):

    Grilled meat skewers served with peanut sauce.
  • Gado-Gado:

    Indonesian salad with peanut sauce.
  • Mie Goreng (Fried Noodles):

    Another popular Indonesian noodle dish.
  • Martabak:

    Sweet or savory stuffed pancake.

Shopping places near Aston Ketapang City Hotel (Ketapang)

If you're looking for nearby shopping options during your stay at Aston Ketapang City Hotel, you'll find several places to explore. From dept stores near me to local markets, there's something for everyone. Discover the best shops near me and enjoy some retail therapy.

  • Citimall Ketapang:

    A modern shopping mall with a variety of stores and restaurants.
  • Matahari Department Store:

    A department store offering clothing, cosmetics, and household goods.
  • Pasar Rangga Sentap:

    A traditional market where you can find local products and souvenirs.

Other Places to Stay Near Aston Ketapang City Hotel

If Aston Ketapang City Hotel is fully booked or you're looking for alternative accommodations, there are several other options nearby. Whether you're seeking an apartment, affordable hotels nearby, or a luxurious five star hotels near me, Ketapang has a range of choices to suit your needs.

Luxury/5–6 Star Hotels Nearby:

Unfortunately, there are no 5 or 6-star hotels in Ketapang itself. The nearest options would be in larger cities like Pontianak.

Four-Star Hotels Nearby:

  • Hotel Neo Ketapang:

    A modern hotel with comfortable rooms and a convenient location.
  • Grand Zuri Ketapang:

    Offers well-appointed rooms and a range of facilities.
  • Borneo Emerald Hotel Ketapang:

    Known for its excellent service and comfortable accommodations.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

  • Hotel Asana Nevada Ketapang:

    A budget-friendly option with clean and comfortable rooms.
  • Mahkota Hotel Ketapang:

    Offers basic amenities and a convenient location.
  • Sentral Hotel Ketapang:

    Provides affordable accommodation with friendly service.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect accommodation in Ketapang is easy with Traveloka. Whether you're looking for a luxurious stay or a budget-friendly option, there's something for everyone. Check hotel availability and make your hotel reservations today for a memorable trip.

With a wide range of hotels to choose from, you can easily find the perfect place to stay. Don't miss out on the best deals and book your room booking now through Traveloka for a hassle-free experience. Start planning your trip to Ketapang today!

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure.

All facilities in Aston Ketapang City Hotel

Bar, Cafe and Lounge Aston Ketapang City Hotel
Bar, Cafe and Lounge
Fitness Center Aston Ketapang City Hotel
Fitness Center
Functional Hall Aston Ketapang City Hotel
Functional Hall
Lobby Aston Ketapang City Hotel
Lobby
Accommodation Services Aston Ketapang City Hotel
Accommodation Services

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

Food and Drinks

  • Restaurant with AC
  • A la carte dinner
  • A la carte lunch
  • Bar
  • Cafe
  • Nightclub

In-room Facilities

  • Cable TV
  • Desk
  • In-room safe
  • Minibar
  • Shower
  • TV

Hotel Services

  • Concierge
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff

Things to Do

  • Fitness center
  • Karaoke
  • Massage
  • Spa

General

  • AC
  • Fireplace in lobby
  • Non-smoking room
  • Smoking area

Business Facilities

  • Business center
  • Meeting facilities

Connectivity

  • Free WiFi

Shuttle Service

  • Airport transfer (surcharge)

Nearby Facilities

  • ATM/Banking

Accommodation Policy & General Information in Aston Ketapang City Hotel

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 13:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Minimum Age Policy

Minimum age to check-in is 18. Minor guests must be accompanied by adults upon check-in.
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General Information

Popular Facilities
AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 13:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Aston Ketapang City Hotel
146
Number of floors in Aston Ketapang City Hotel
6
Another facilities in Aston Ketapang City Hotel
Coffee shop, 24-hour room service, Breakfast restaurant, Dinner restaurant, Lunch restaurant

Frequently asked question in Aston Ketapang City Hotel

What are available facilities at Aston Ketapang City Hotel?
There are top facilites at Aston Ketapang City Hotel such as AC, Restaurant, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at Aston Ketapang City Hotel?
The standard check-in time at Aston Ketapang City Hotel is starting from From 14:00 while the latest check-out time is at Before 13:00
Does Aston Ketapang City Hotel provide breakfast?
Yes, Aston Ketapang City Hotel provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of Aston Ketapang City Hotel
Aston Ketapang City Hotel has a 3.0-star rating.
How many floors does Aston Ketapang City Hotel have?
Aston Ketapang City Hotel has 6.
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More Reviews from Other Guests in Aston Ketapang City Hotel

Overall Ratings & Reviews Aston Ketapang City Hotel

Traveloka (1,506)
Other sources (4)
8.3
Very Good
From 1,506 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Aston Ketapang City Hotel
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Distance to City Center (45)
Bedroom (44)
Staff Friendliness (41)
Ambiance (41)
Bathroom (38)
Room Space (36)
Accessibility (35)
Surroundings (34)
Check-in/out Time (34)
Soundproof (29)
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Traveler Reviews Aston Ketapang City Hotel

Number of reviews per page
20
40
Customer reviews
H***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
good hotel and friendly staff
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Warmest greetings from the Aston Ketapang City Hotel! Thank you very much for your kind review! We are thrilled to hear your great feedback describing us as a 'good hotel and friendly staff.' Your praise is the greatest motivation for us to consistently provide the best service. We look forward to welcoming you back to Aston Ketapang City Hotel. See you soon! Warmest regards, Rahmat A. Santoso General Manager
J***n
icon-origin-TRAVELOKA
7.1
/10
Reviewed 1 week(s) ago
slow wifi, oily room floor,
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Accommodation's Reply
17 Nov 2025
Dear Guest, Aston Ketapang City Hotel would like to extend our sincere gratitude for choosing to stay at Aston Ketapang City Hotel and for your attention. We sincerely apologize for the inconvenience caused by the slow Wi-Fi signal and the oil stains on the room floor. The hotel has forwarded this complaint to the housekeeping team for further thorough cleaning of the room floor. We have also forwarded the complaint to the technician team to thoroughly check the Wi-Fi signal at all times and coordinate with the relevant service provider regarding the stability of the internet network as soon as possible. We sincerely hope to serve you better during your next stay. Thank you! Best regards, Rahmat A. Santoso General Manager
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R***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
I was a little disappointed. I booked a non-smoking room, but was given a smoking room because they were full, even though I booked two days in advance. If you've booked with a special request, it should be ready, unless it's a last-minute booking.
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Accommodation's Reply
17 Nov 2025
Dear Aston Ketapang City Hotel guests, We sincerely apologize for the disappointment caused by the inability to accommodate your request for a non-smoking room. Despite our limited availability, we should have prioritized your special request. We will immediately improve the accuracy of our systems and reservations team to prevent this from happening again. We sincerely appreciate your understanding and look forward to welcoming you back for a better experience. We wish you and your family good health and prosperity! Sincerely, Rahmat A. Santoso, General Manager
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Dian N.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The hotel is nice and the staff are friendly. Awesome...👍
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Accommodation's Reply
03 Nov 2025
Dear Mr. Dian N., Warmest regards, Aston Ketapang City Hotel. We sincerely appreciate your kind rating and comments after your stay at Aston Ketapang City Hotel. It means so much to us to hear you say, "This hotel is nice and the staff are friendly." For us, the service you receive is like welcoming our own family. Thank you for being a part of Aston Ketapang's sweet story. We look forward to welcoming you and your family back soon. Sincerely, Rahmat A. Santoso, General Manager
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Muhammad R.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The room is comfortable, the staff is also friendly, but I got an AC room which was really hot 😭😭😭5th floor no. 907,..please, maximize the AC maintenance,, comfort number 1 in the room is AC..
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Accommodation's Reply
03 Nov 2025
Dear Mr. Muhammad R., Warm greetings from Aston Ketapang City Hotel. Thank you very much for choosing to stay with us and for taking the time to share your experience. We are very grateful for your appreciation for the comfort of our rooms and the friendliness of our staff. This compliment is our main motivation for the Aston Ketapang family! However, we apologize for the inconvenience you experienced due to the extremely hot air conditioning in your room. We understand that air conditioning is the most comfortable thing to do, so we sincerely apologize! We have requested our engineering team to inspect and maintain the air conditioning in both the rooms and surrounding areas as soon as possible, and to carry out regular maintenance on the air conditioning. We hope this inconvenience will not deter your sincere desire to return and visit us again. We sincerely hope to welcome you back in a more relaxed atmosphere. Warmest wishes to Mr. Muhammad R. and family! Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
2nd floor terrace coffee facing the main road, that's an ideal place for relaxing time then.
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Accommodation's Reply
30 Oct 2025
Dear Bapak Morgan M. Salam hangat dari Aston Ketapang City Hotel! Reading your review about "2nd floor terrace coffee facing the main road, that's an ideal place for relaxing time then" truly made our hearts bloom. Thank you so much! We are thrilled to know that you have found the ideal spot for your relaxation time. Your attention to and care for the details of our facilities show how much a sense of 'belonging' you have toward this hotel, and this touches and humbles us deeply. We will always maintain the 2nd-floor coffee terrace as a place full of peace, awaiting your next relaxation moment. We wish you continued health and happiness. We look forward to seeing your smile on your next visit. Warmest Regards, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
for me nice hotel, i moved to the nearby hotel one night that totally weird
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Accommodation's Reply
30 Oct 2025
Ms. Morgan M.S. Warmest regards, Aston Ketapang City Hotel! We are so pleased that you felt at home with us (an excellent hotel), especially after comparing your experience elsewhere (we are sorry to hear about the truly bizarre night!). Ms. Morgan, you are not just a guest, you are part of the Aston Ketapang family. We are committed to providing you with the comfort you need at all times, and your appreciation is a testament to our continued efforts. Thank you so much for your invaluable loyalty, Ms. Morgan. We look forward to welcoming you back again! Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Totally comfortable ladies/gentlemen
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Accommodation's Reply
30 Oct 2025
Dear Mr. Morgan M. S. Warmest greetings from the Aston Ketapang City Hotel. Truly remarkable! For the best support you have given to Aston Ketapang City Hotel, "Totally comfortable ladies/gentlemen" is a highly valued appreciation for us. Your sincere expression of comfort is a real proof of our efforts in creating an atmosphere full of warmth, and we greatly appreciate your concern in sharing this experience with our team. Our heartfelt thanks for your continuous support from Pak. Morgan into the entire Aston Ketapang City Hotel team! Sincerely yours, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's a really good place to stay longer.
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Accommodation's Reply
30 Oct 2025
Dear Mr. Morgan M.S., Aston Ketapang City Hotel would like to extend our warmest wishes to you! Thank you very much for your kind words, “This has been a wonderful place for a long-term stay”, which have truly impressed all of us at Aston Ketapang City Hotel. We are very grateful that our hotel has become a valuable place for extended stays. Your sincere care and appreciation are the driving force behind all our staff. We hope that every day you stay with us, you will receive the comfort you need. We always look forward to your return, and we will always cherish this pleasure and welcome you as part of our family. See you soon! Best regards, Rahmat A. Santoso General Manager
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Rita W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
A regular when visiting Ketapang. I always stay at Aston.
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Accommodation's Reply
20 Oct 2025
Dear Rita, Warmest regards, Aston Ketapang City Hotel! Thank you very much! We are honored that Aston Ketapang City Hotel is your first choice whenever you visit Ketapang. We highly appreciate your loyalty! May Rita and her family be blessed with good health and happiness always. Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
front office team totally performed hospitality ways, very friendly, guets' acknowledgement, and very helpful. whilst related division need to have a well- trained on room maintenance.
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Accommodation's Reply
20 Oct 2025
Dear Morgan M.S, Warmest greetings from the Aston Ketapang City Hotel. Thank you so much for your generous feedback and extensive support! We are deeply grateful to hear that our Front Office team performed their hospitality duties so well and were very friendly and helpful; it was your insight that made their performance very good! We also truly appreciate your constructive advice regarding the need for better training in room maintenance for the related division. We will immediately follow up for a continuous training program to ensure our room's maintenance will meet the right standards. Indeed, thank you for helping us improve. We wish you every health and happiness for you and your family; see you again soon! Very best regards, Rahmat A. Santoso General Manager
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PT AGRO S. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It is very comfortable to stay here
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Accommodation's Reply
20 Oct 2025
Dear PT Agro S. F., Warmest regards, Aston Ketapang City Hotel Thank you very much for your compliment! We are very glad to know that your stay provided you with the comfort you needed. We look forward to serving you again and wish you the best of luck! Best regards, Rahmat A. Santoso General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The hotel staff service is very good and friendly.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Warmest regards, Aston Ketapang City Hotel! Thank you very much for staying at Aston Ketapang! We are very pleased to know that you received the best service and hospitality from our staff. We will continue to improve this service for you. See you again soon! Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's just great, hospitality traits are here in.
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Accommodation's Reply
16 Oct 2025
Dear Morgan M.S., Warmest greetings from the Aston Ketapang City Hotel! Thank you so much for your fantastic review! We were absolutely thrilled to read your comment: "It's just great; hospitality traits are here in." Your consistent attention and warm care are the highest compliment our team could ever receive. Knowing that we continue to meet your needs, especially concerning our hospitality, means the world to us. We are deeply grateful for your continued loyalty and support. It is always a genuine pleasure to welcome you back. We look forward to seeing you again very soon! Sincerely yours, Rahmat A. Santoso General Manager
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The night view is nice, the service is friendly
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warmest regards, Aston Ketapang City Hotel. Thank you very much for choosing to stay at Aston Ketapang City Hotel and for your positive review! We are delighted to hear that you enjoyed our “Beautiful Night View” and also thank you for your compliments about our team’s “Friendly Service”. Hospitality is the essence of service and we are honored that you experienced it yourself. We would like to express our gratitude to all our staff as our encouragement. We hope to welcome you back again soon. Wishing you and your family happiness! Sincerely, Assalamu'alaikum Santoso
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's definitely a good hotel in town.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Morgan M.S, Warmest greetings to you! It's a fantastic review! We are so pleased to read your high praise, we are truly happy having you stayed in Aston Ketapang City Hotel. Thank you for recognizing our hotel as a great choice in town. Your valuable attention and genuine support are incredibly encouraging and we appreciate your empathy, more than words can say. As a valued repeater guest, your loyalty is our greatest reward. We can't wait to see you again soon! Warmest regards, Rahmat A. Santoso General Manager
W***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
not disappointing, there is a dud in the front building, the back building is better.
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Accommodation's Reply
07 Oct 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for staying with us and receiving such excellent service from Aston Ketapang City Hotel. We greatly appreciate your review and the attention you have conveyed. We sincerely apologize if you felt uncomfortable at the beginning of your stay in Building 1 of the hotel, therefore we are currently implementing an ongoing maintenance program to ensure the same standard of comfort in all available room units. We are delighted! Overall, you enjoyed your stay in Building 2. We hope that on your next visit, the progress of our rejuvenation will be evident, and we are certainly happy to welcome you back. Sincerely, Rahmat A. Santoso. General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly and helpful staff, hospitality tricks are there that you'll never be upset.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Morgan M.S, Warmest greetings from the Aston Ketapang City Hotel. Thank you very much for your wonderful feedback and for choosing to stay with us again! We were delighted to see your very best rating and your kind cares about our "Friendly and helpful staff." It means bigger to our team to know their efforts are making a positive impact on your experience. We are truly honored to have your continued support and loyalty. We are staying happy to look forward to welcoming you back for another excellent stay! Wishing you a very healthy with your loving family. Sincerely yours, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's really comfortable to stay
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Accommodation's Reply
29 Sep 2025
Dear Mr. Morgan M. S Warmest greetings from the Aston Ketapang City Hotel! We all are thankful for your recent stay at the Aston Ketapang City Hotel. It was a genuine pleasure to have the opportunity to ensure your stay was as comfortable as you needed. We highly appreciate your attention and care in sharing to us. We hope to see you back soon, and please take care! Warmest regrads, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good choice to stay longer, it's better than...
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Accommodation's Reply
29 Sep 2025
Dear Mr. Morgan M. S, Warmest greetings from the Aston Ketapang City Hotel! Receiving your second review truly makes us happy and touched! It feels like getting wonderful news from a family member. We are so grateful that you chose us for a longer stay and found your experience here to be better than others. Your comment is the greatest compliment we could receive. Thank you very much for you cares! It is always an honor to serve you. We already miss having you around and sincerely hope to welcome you back soon as a valued member of the Aston Ketapang City Hotel family. See you back soon! Warmest regards, Rahmat A. Santoso General Manager
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Bedroom 4 Aston Ketapang City Hotel

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Overall Ratings & Reviews Aston Ketapang City Hotel

Traveloka (1,506)
Other sources (4)
8.3
Very Good
From 1,506 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.3

Meal

8.2

Location

8.6

Service and Facilites

8.4

People often mention about Aston Ketapang City Hotel
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Distance to City Center (45)
Bedroom (44)
Staff Friendliness (41)
Ambiance (41)
Bathroom (38)
Room Space (36)
Accessibility (35)
Surroundings (34)
Check-in/out Time (34)
Soundproof (29)
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Traveler Reviews Aston Ketapang City Hotel

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40
Customer reviews
H***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 day(s) ago
good hotel and friendly staff
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Accommodation's Reply
17 Nov 2025
Dear Valued Guest, Warmest greetings from the Aston Ketapang City Hotel! Thank you very much for your kind review! We are thrilled to hear your great feedback describing us as a 'good hotel and friendly staff.' Your praise is the greatest motivation for us to consistently provide the best service. We look forward to welcoming you back to Aston Ketapang City Hotel. See you soon! Warmest regards, Rahmat A. Santoso General Manager
J***n
icon-origin-TRAVELOKA
7.1
/10
Reviewed 1 week(s) ago
slow wifi, oily room floor,
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Accommodation's Reply
17 Nov 2025
Dear Guest, Aston Ketapang City Hotel would like to extend our sincere gratitude for choosing to stay at Aston Ketapang City Hotel and for your attention. We sincerely apologize for the inconvenience caused by the slow Wi-Fi signal and the oil stains on the room floor. The hotel has forwarded this complaint to the housekeeping team for further thorough cleaning of the room floor. We have also forwarded the complaint to the technician team to thoroughly check the Wi-Fi signal at all times and coordinate with the relevant service provider regarding the stability of the internet network as soon as possible. We sincerely hope to serve you better during your next stay. Thank you! Best regards, Rahmat A. Santoso General Manager
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R***d
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
I was a little disappointed. I booked a non-smoking room, but was given a smoking room because they were full, even though I booked two days in advance. If you've booked with a special request, it should be ready, unless it's a last-minute booking.
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Accommodation's Reply
17 Nov 2025
Dear Aston Ketapang City Hotel guests, We sincerely apologize for the disappointment caused by the inability to accommodate your request for a non-smoking room. Despite our limited availability, we should have prioritized your special request. We will immediately improve the accuracy of our systems and reservations team to prevent this from happening again. We sincerely appreciate your understanding and look forward to welcoming you back for a better experience. We wish you and your family good health and prosperity! Sincerely, Rahmat A. Santoso, General Manager
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Dian N.
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8.5
/10
Reviewed 3 week(s) ago
The hotel is nice and the staff are friendly. Awesome...👍
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Accommodation's Reply
03 Nov 2025
Dear Mr. Dian N., Warmest regards, Aston Ketapang City Hotel. We sincerely appreciate your kind rating and comments after your stay at Aston Ketapang City Hotel. It means so much to us to hear you say, "This hotel is nice and the staff are friendly." For us, the service you receive is like welcoming our own family. Thank you for being a part of Aston Ketapang's sweet story. We look forward to welcoming you and your family back soon. Sincerely, Rahmat A. Santoso, General Manager
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Muhammad R.
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The room is comfortable, the staff is also friendly, but I got an AC room which was really hot 😭😭😭5th floor no. 907,..please, maximize the AC maintenance,, comfort number 1 in the room is AC..
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Accommodation's Reply
03 Nov 2025
Dear Mr. Muhammad R., Warm greetings from Aston Ketapang City Hotel. Thank you very much for choosing to stay with us and for taking the time to share your experience. We are very grateful for your appreciation for the comfort of our rooms and the friendliness of our staff. This compliment is our main motivation for the Aston Ketapang family! However, we apologize for the inconvenience you experienced due to the extremely hot air conditioning in your room. We understand that air conditioning is the most comfortable thing to do, so we sincerely apologize! We have requested our engineering team to inspect and maintain the air conditioning in both the rooms and surrounding areas as soon as possible, and to carry out regular maintenance on the air conditioning. We hope this inconvenience will not deter your sincere desire to return and visit us again. We sincerely hope to welcome you back in a more relaxed atmosphere. Warmest wishes to Mr. Muhammad R. and family! Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
2nd floor terrace coffee facing the main road, that's an ideal place for relaxing time then.
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Accommodation's Reply
30 Oct 2025
Dear Bapak Morgan M. Salam hangat dari Aston Ketapang City Hotel! Reading your review about "2nd floor terrace coffee facing the main road, that's an ideal place for relaxing time then" truly made our hearts bloom. Thank you so much! We are thrilled to know that you have found the ideal spot for your relaxation time. Your attention to and care for the details of our facilities show how much a sense of 'belonging' you have toward this hotel, and this touches and humbles us deeply. We will always maintain the 2nd-floor coffee terrace as a place full of peace, awaiting your next relaxation moment. We wish you continued health and happiness. We look forward to seeing your smile on your next visit. Warmest Regards, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
for me nice hotel, i moved to the nearby hotel one night that totally weird
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Accommodation's Reply
30 Oct 2025
Ms. Morgan M.S. Warmest regards, Aston Ketapang City Hotel! We are so pleased that you felt at home with us (an excellent hotel), especially after comparing your experience elsewhere (we are sorry to hear about the truly bizarre night!). Ms. Morgan, you are not just a guest, you are part of the Aston Ketapang family. We are committed to providing you with the comfort you need at all times, and your appreciation is a testament to our continued efforts. Thank you so much for your invaluable loyalty, Ms. Morgan. We look forward to welcoming you back again! Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
Totally comfortable ladies/gentlemen
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Accommodation's Reply
30 Oct 2025
Dear Mr. Morgan M. S. Warmest greetings from the Aston Ketapang City Hotel. Truly remarkable! For the best support you have given to Aston Ketapang City Hotel, "Totally comfortable ladies/gentlemen" is a highly valued appreciation for us. Your sincere expression of comfort is a real proof of our efforts in creating an atmosphere full of warmth, and we greatly appreciate your concern in sharing this experience with our team. Our heartfelt thanks for your continuous support from Pak. Morgan into the entire Aston Ketapang City Hotel team! Sincerely yours, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
It's a really good place to stay longer.
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Accommodation's Reply
30 Oct 2025
Dear Mr. Morgan M.S., Aston Ketapang City Hotel would like to extend our warmest wishes to you! Thank you very much for your kind words, “This has been a wonderful place for a long-term stay”, which have truly impressed all of us at Aston Ketapang City Hotel. We are very grateful that our hotel has become a valuable place for extended stays. Your sincere care and appreciation are the driving force behind all our staff. We hope that every day you stay with us, you will receive the comfort you need. We always look forward to your return, and we will always cherish this pleasure and welcome you as part of our family. See you soon! Best regards, Rahmat A. Santoso General Manager
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Rita W.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
A regular when visiting Ketapang. I always stay at Aston.
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Accommodation's Reply
20 Oct 2025
Dear Rita, Warmest regards, Aston Ketapang City Hotel! Thank you very much! We are honored that Aston Ketapang City Hotel is your first choice whenever you visit Ketapang. We highly appreciate your loyalty! May Rita and her family be blessed with good health and happiness always. Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
front office team totally performed hospitality ways, very friendly, guets' acknowledgement, and very helpful. whilst related division need to have a well- trained on room maintenance.
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Accommodation's Reply
20 Oct 2025
Dear Morgan M.S, Warmest greetings from the Aston Ketapang City Hotel. Thank you so much for your generous feedback and extensive support! We are deeply grateful to hear that our Front Office team performed their hospitality duties so well and were very friendly and helpful; it was your insight that made their performance very good! We also truly appreciate your constructive advice regarding the need for better training in room maintenance for the related division. We will immediately follow up for a continuous training program to ensure our room's maintenance will meet the right standards. Indeed, thank you for helping us improve. We wish you every health and happiness for you and your family; see you again soon! Very best regards, Rahmat A. Santoso General Manager
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PT AGRO S. F.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
It is very comfortable to stay here
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Accommodation's Reply
20 Oct 2025
Dear PT Agro S. F., Warmest regards, Aston Ketapang City Hotel Thank you very much for your compliment! We are very glad to know that your stay provided you with the comfort you needed. We look forward to serving you again and wish you the best of luck! Best regards, Rahmat A. Santoso General Manager
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
8.8
/10
Reviewed 5 week(s) ago
The hotel staff service is very good and friendly.
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Accommodation's Reply
20 Oct 2025
Dear Valued Guest, Warmest regards, Aston Ketapang City Hotel! Thank you very much for staying at Aston Ketapang! We are very pleased to know that you received the best service and hospitality from our staff. We will continue to improve this service for you. See you again soon! Best regards, Rahmat A. Santoso General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
It's just great, hospitality traits are here in.
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Accommodation's Reply
16 Oct 2025
Dear Morgan M.S., Warmest greetings from the Aston Ketapang City Hotel! Thank you so much for your fantastic review! We were absolutely thrilled to read your comment: "It's just great; hospitality traits are here in." Your consistent attention and warm care are the highest compliment our team could ever receive. Knowing that we continue to meet your needs, especially concerning our hospitality, means the world to us. We are deeply grateful for your continued loyalty and support. It is always a genuine pleasure to welcome you back. We look forward to seeing you again very soon! Sincerely yours, Rahmat A. Santoso General Manager
D***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
The night view is nice, the service is friendly
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Accommodation's Reply
16 Oct 2025
Dear Valued Guest, Warmest regards, Aston Ketapang City Hotel. Thank you very much for choosing to stay at Aston Ketapang City Hotel and for your positive review! We are delighted to hear that you enjoyed our “Beautiful Night View” and also thank you for your compliments about our team’s “Friendly Service”. Hospitality is the essence of service and we are honored that you experienced it yourself. We would like to express our gratitude to all our staff as our encouragement. We hope to welcome you back again soon. Wishing you and your family happiness! Sincerely, Assalamu'alaikum Santoso
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
It's definitely a good hotel in town.
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Accommodation's Reply
07 Oct 2025
Dear Mr. Morgan M.S, Warmest greetings to you! It's a fantastic review! We are so pleased to read your high praise, we are truly happy having you stayed in Aston Ketapang City Hotel. Thank you for recognizing our hotel as a great choice in town. Your valuable attention and genuine support are incredibly encouraging and we appreciate your empathy, more than words can say. As a valued repeater guest, your loyalty is our greatest reward. We can't wait to see you again soon! Warmest regards, Rahmat A. Santoso General Manager
W***n
icon-origin-TRAVELOKA
9.4
/10
Reviewed 7 week(s) ago
not disappointing, there is a dud in the front building, the back building is better.
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Accommodation's Reply
07 Oct 2025
Dear Guest, Warm greetings from Aston Ketapang City Hotel! Thank you very much for staying with us and receiving such excellent service from Aston Ketapang City Hotel. We greatly appreciate your review and the attention you have conveyed. We sincerely apologize if you felt uncomfortable at the beginning of your stay in Building 1 of the hotel, therefore we are currently implementing an ongoing maintenance program to ensure the same standard of comfort in all available room units. We are delighted! Overall, you enjoyed your stay in Building 2. We hope that on your next visit, the progress of our rejuvenation will be evident, and we are certainly happy to welcome you back. Sincerely, Rahmat A. Santoso. General Manager
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Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Friendly and helpful staff, hospitality tricks are there that you'll never be upset.
Find this review helpful?
Accommodation's Reply
07 Oct 2025
Dear Mr. Morgan M.S, Warmest greetings from the Aston Ketapang City Hotel. Thank you very much for your wonderful feedback and for choosing to stay with us again! We were delighted to see your very best rating and your kind cares about our "Friendly and helpful staff." It means bigger to our team to know their efforts are making a positive impact on your experience. We are truly honored to have your continued support and loyalty. We are staying happy to look forward to welcoming you back for another excellent stay! Wishing you a very healthy with your loving family. Sincerely yours, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's really comfortable to stay
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Accommodation's Reply
29 Sep 2025
Dear Mr. Morgan M. S Warmest greetings from the Aston Ketapang City Hotel! We all are thankful for your recent stay at the Aston Ketapang City Hotel. It was a genuine pleasure to have the opportunity to ensure your stay was as comfortable as you needed. We highly appreciate your attention and care in sharing to us. We hope to see you back soon, and please take care! Warmest regrads, Rahmat A. Santoso General Manager
Morgan M. S.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Good choice to stay longer, it's better than...
Find this review helpful?
Accommodation's Reply
29 Sep 2025
Dear Mr. Morgan M. S, Warmest greetings from the Aston Ketapang City Hotel! Receiving your second review truly makes us happy and touched! It feels like getting wonderful news from a family member. We are so grateful that you chose us for a longer stay and found your experience here to be better than others. Your comment is the greatest compliment we could receive. Thank you very much for you cares! It is always an honor to serve you. We already miss having you around and sincerely hope to welcome you back soon as a valued member of the Aston Ketapang City Hotel family. See you back soon! Warmest regards, Rahmat A. Santoso General Manager
Number of reviews per page
20
40