Grage Hotel Bengkulu

Hotels
8.0
/10
Very Good
892 reviews

What Guests Say About Their Stay

HEVI NOVIANTI

8.5
/ 10
Comfortable, good location, best view, friendly service.
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Ricco A. P.

8.5
/ 10
Good hotel and good environment.

SILVAN F.

10.0
/ 10
Comfortable, clean, tasty anyway.
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prasta d. s.

10.0
/ 10
A friendly, nice and comfortable hotel for a family holiday
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bambang sejati

10.0
/ 10
Suitable for business trips.
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In the Area
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JL. Pantai Nala No. 142, Ratu Samban, Bengkulu, Bengkulu Province, Indonesia, 38223

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
Grage Hotel Bengkulu is located in area / city Ratu Samban. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

Grage Hotel Bengkulu Address: Map & Location

JL. Pantai Nala No. 142, Ratu Samban, Bengkulu, Bengkulu Province, Indonesia, 38223
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Lobby Grage Hotel Bengkulu
Exterior 2 Grage Hotel Bengkulu

Discover More About Grage Hotel Bengkulu

Location


Grage Hotel Bengkulu is located in area / city Ratu Samban.

About Grage Hotel Bengkulu

Whether you are planning an event or other special occasions, Grage Hotel Bengkulu is a great choice for you with a large and well-equipped function room to suit your requirements.

From business event to corporate gathering, Grage Hotel Bengkulu provides complete services and facilities that you and your colleagues need.

Have fun with various entertaining facilities for you and the whole family at Grage Hotel Bengkulu, a wonderful accommodation for your family holiday.

This hotel is the best spot for you who desire a serene and peaceful getaway, far away from the crowds.

Splendid service together with wide range of facilities provided will make you complain for nothing during your stay at Grage Hotel Bengkulu.

24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you.

Savor your favorite dishes with special cuisines from Grage Hotel Bengkulu exclusively for you.

WiFi is available within public areas of the property to help you to stay connected with family and friends.

With all facilities offered, Grage Hotel Bengkulu is the right place to stay.

All facilities in Grage Hotel Bengkulu

Swimming Pool Grage Hotel Bengkulu
Swimming Pool
Lobby Grage Hotel Bengkulu
Lobby
Exterior Grage Hotel Bengkulu
Exterior
Bedroom Grage Hotel Bengkulu
Bedroom
Nearby View and Attractions Grage Hotel Bengkulu
Nearby View and Attractions

General

  • AC
  • Ballroom
  • Banquet
  • Clothes dryer
  • Family room
  • Fireplace in lobby
  • Heater
  • Swimming pool
  • Rooftop terrace
  • Smoke-free
  • Terrace

Public Facilities

  • Parking
  • Coffee/tea in lobby
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • WiFi in public area

Hotel Services

  • Bellhop
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Late Check-out
  • Laundry service
  • Newspaper in lobby
  • Wedding service

Food and Drinks

  • A la carte breakfast
  • A la carte lunch
  • Restaurant with AC
  • Bar
  • Breakfast
  • Buffet breakfast
  • Cafe

Business Facilities

  • Business facilities
  • Meeting facilities
  • Projector
  • Theatre/auditorium

In-room Facilities

  • Cable TV
  • Desk
  • Shower
  • TV

Nearby Facilities

  • Gift shop

Accommodation Policy & General Information in Grage Hotel Bengkulu

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

General Check-in Instructions

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

Additional Policy

You may be required to present valid government-issued identification at check-in, along with credit card or cash to cover deposits and incidentals. Special request may depend on hotel's availability at check-in and may cost extra fee. Special request availability is not guaranteed. Hotel may charge you additional fee for each extra person after reserved room's maximum capacity.

General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at Grage Hotel Bengkulu
59
Number of floors in Grage Hotel Bengkulu
2
Another facilities in Grage Hotel Bengkulu
Ballroom, Banquet, Clothes dryer, Family room, Fireplace in lobby

Frequently asked question in Grage Hotel Bengkulu

What are available facilities at Grage Hotel Bengkulu?
There are top facilites at Grage Hotel Bengkulu such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What Time is Check In & Check Out at Grage Hotel Bengkulu?
Check-in time at Grage Hotel Bengkulu is staring from From 14:00 while the latest check-out time is at before Before 12:00. If you need a hotel early check-in or late check-out, you can submit a special request during your booking. Important: Special requests for flexible check-in or check-out times are subject to availability and cannot be guaranteed. If having an early check-in or late check-out is important for your travel plans, please review the cancellation policy before confirming your reservation.
Does Grage Hotel Bengkulu provide breakfast?
Yes, Grage Hotel Bengkulu provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is The Star Hotel Classification of Grage Hotel Bengkulu?
Grage Hotel Bengkulu is officially classified as a 3.0-star hotel. This star hotel classification indicates the standard of facilities and services provided to guests.
How many floors does Grage Hotel Bengkulu have?
Grage Hotel Bengkulu has 2 floors.
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More Reviews from Other Guests in Grage Hotel Bengkulu

8.0
Very Good
From 892 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.9

Location

8.4

Service and Facilites

7.9

People often mention about Grage Hotel Bengkulu
All
Ambiance (30)
Distance to City Center (24)
Surroundings (24)
Bedroom (24)
Staff Friendliness (22)
Hotel Area (22)
Bathroom (21)
Accessibility (20)
Family Friendly (20)
Room Space (19)
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Traveler Reviews Grage Hotel Bengkulu

Number of reviews per page
20
40
Customer reviews
Profile Picture
Takdir A. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Yes, it's comfortable... The toilet flush isn't very clean. The swimming pool is almost completely open to the public, so guests don't get any space. 🤔
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Accommodation's Reply
29 Jan 2026
Dear Mr. Takdir A. M., Thank you for taking the time to review and rate our hotel. We are pleased to hear that you were comfortable during your stay at Grage Hotel Bengkulu. We apologize for any inconvenience related to the cleanliness of the water in the bathroom and the condition of the swimming pool, which may have been uncomfortable due to high usage. We appreciate your feedback and will use it in our evaluation process to improve the quality of our facilities and the management of the swimming pool to ensure the continued comfort of our guests. Thank you for your trust in Grage Hotel Bengkulu. We hope to welcome you back again for an even better stay experience in the future. Sincerely, The Management Team, Grage Hotel Bengkulu
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Darwis
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
Dirty room, no hot water for washing, clogged toilet, looks like the room is rarely used, no wifi provided
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Accommodation's Reply
29 Jan 2026
Dear Mr. Darvis D., Thank you for taking the time to share your review and experience during your stay. We apologize for any inconvenience you experienced, particularly regarding the cleanliness of your room, the lack of hot water, the problematic bathroom, and the inadequate WiFi access. We have forwarded your feedback to our housekeeping and engineering teams for immediate and thorough evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback and look forward to welcoming you back to Gréj Bengkulu Hotel with even better services and facilities. Sincerely, The Management Team, Gréj Bengkulu Hotel
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B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
worth it to be an accommodation option
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Accommodation's Reply
14 Jan 2026
Dear Ms./Mrs. B*, Thank you for your excellent review and rating. We are delighted to know that Gorge Bengkulu Hotel is considered a valuable accommodation choice. Your compliments encourage us to continue improving the quality of our service and comfort for all our guests. We hope to welcome you back again on your next stay. Sincerely, The Management Team, Gorge Bengkulu Hotel
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A***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, but the atmosphere during your stay is a bit uncomfortable, the TV broadcasts often disappear, the balcony is not well looked after
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. A*Y, Thank you for taking the time to provide a review and feedback. We are delighted to hear that you were impressed with our friendly hotel staff. We apologize for any inconvenience you experienced during your stay, including the malfunctioning TV and the unsuitable condition of the balcony. We have forwarded your feedback to the relevant team for immediate investigation and improvement to ensure guest comfort is maintained in the future. Thank you for your valuable feedback. We hope to welcome you back to Gréj Bengkulu Hotel again for an even better stay. Sincerely, The Management Team, Gréj Bengkulu Hotel
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R***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 12 week(s) ago
finally upgraded to ocean view
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Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. R*l,*, Thank you for taking the time to rate and evaluate our service. If you have any further suggestions or feedback in the future, we welcome your input to help us improve the quality of our services. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Gorge Bengkulu Hotel
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t***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Comfortable hotel for a staycation
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear t*i,*, Thank you for taking the time to write a review and rating. We are delighted to hear that you found Gréj Bengkulu Hotel a comfortable place to stay. Your compliments encourage us to continue striving to improve the quality of our service and comfort for our guests. We hope to welcome you back again in the future. Sincerely, The Management Team, Gréj Bengkulu Hotel
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Musa S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
good for a family holiday choice
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Accommodation's Reply
13 Jan 2026
Dear Mr. Musa S., Thank you for your excellent review and rating. We are delighted to know that Gorge Bengkulu Hotel was the right choice for your family vacation. Your compliments encourage us to strive to provide the best service and facilities to all our guests. We hope to welcome you and your family back again in the future. Sincerely, The Management Team, Gorge Bengkulu Hotel
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Lisa M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
Only the staff at the fo are friendly. After being escorted to the room..we brought things, there was no initiative from the bellboy to help carry things..what is the function of the bellboy? And the housekeeping is quick to respond when we are needed.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Lisa M., Thank you for your review and rating. We apologize for any inconvenience you may have experienced during your stay at Grange Hotel Bengkulu. We appreciate your feedback and will strive to provide you with an even better experience on your next visit. Best regards, Grange Hotel Bengkulu Management
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M***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
The hotel staff is very friendly and responsive.
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Accommodation's Reply
25 Nov 2025
Dear M*y, Thank you for your positive rating and review. We are very glad that you were satisfied with our staff's friendliness and prompt response. We look forward to welcoming you back to Grange Hotel Bengkulu on your next visit. Best regards, Grange Hotel Bengkulu Management
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R***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
I was very comfortable because I booked it not on the weekend, so I enjoyed the moment when I took my child to play in the swimming pool which was not too crowded.
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Accommodation's Reply
20 Nov 2025
Dear R*A, Thank you for your review. We are delighted to hear that you enjoyed your stay and enjoyed the time spent with your children at the tranquil swimming pool. Your review encourages us to continue to maintain the comfort and quality of our facilities for all our guests. We look forward to welcoming you back on your next visit. Best regards, Grange Hotel Bengkulu Management
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Sondi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
It's comfortable, and it's my best hotel in Bengkulu. Whenever I come to Bengkulu, I always stay at Horizon.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear Ms. Sondi H., Thank you for your positive review and for choosing Grange Hotel Bengkulu as your accommodation whenever you visit Bengkulu. We are delighted to know that you felt comfortable and satisfied with our services and facilities. Feedback and support like this is a great motivation for us to continue to provide the best service to all our guests. We look forward to welcoming you back again soon! Best regards, Grange Hotel Bengkulu Management
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Dhika A.
icon-origin-TRAVELOKA
8.8
/10
Reviewed 24 week(s) ago
Very steady, very steady, very steady
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Accommodation's Reply
03 Nov 2025
Dear Dhika A., Thank you so much for your review and 8.8 rating! We are delighted to hear that you were satisfied and had a great experience at Grage Hotel Bengkulu. Such support and appreciation drives us to continuously improve our services and comfort for all our guests. We sincerely hope to welcome you back again in the future! Best regards, Grage Hotel Bengkulu Management
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R***n
icon-origin-TRAVELOKA
7.1
/10
Reviewed 29 week(s) ago
The water smells really bad, like a sewer.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear R*n, Thank you for your review and rating. We apologize for the inconvenience you experienced during your stay at Grange Hotel Bengkulu, especially regarding the water quality in your room. Our team is currently investigating the problematic room for immediate resolution. We highly appreciate your feedback and will strive to provide you with a better experience on your next visit. Best regards, Grange Hotel Bengkulu Management
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M***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The hotel staff was very friendly and helpful, and the breakfast menu was varied.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear M*e, Thank you for your excellent review and rating. We are delighted to learn that your excellent service and the variety of breakfast menu made a good impression on you during your stay at Grange Hotel Bengkulu. Compliments like these motivate us to continuously improve the quality of our services to ensure that all our guests feel comfortable and satisfied. We sincerely hope to welcome you back again. Best regards, Grange Hotel Bengkulu Management
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a***u
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 32 week(s) ago
Upon arriving at the inn, I upgraded to a deluxe room for 600,000 Rupiah per night. For that price, compared to other hotels with similar rates, this room felt pretty basic. The TV wasn't a smart TV, the in-room phone didn't work, the AC wasn't very cold, the shower didn't have a clear water flow, and the toilet looked like it hadn't been cleaned in a while. Fortunately, the bed was quite comfortable and the sheets were clean, plus there was an ocean view, although it wasn't very visible from the back terrace. The service was good, friendly, and prompt. The food was also mediocre, nothing particularly special.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear A*u, Thank you for sharing your experience at Hotel Grage Bengkulu. We apologize that the room amenities (including TV, telephone, air conditioning, shower room and cleanliness of the bathroom) did not meet your expectations. Your valuable feedback is very important to us and we have forwarded it to our housekeeping and engineering departments for immediate improvement and evaluation. We are glad that you were satisfied with the comfortable bed, clean linens, friendly staffs and the sea view. Your valuable feedback will help us to provide more pleasant guest experiences in the future. We sincerely hope to welcome you back and experience our services and facilities even better. Regards, Hotel Grage Bengkulu Management Team
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P***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 34 week(s) ago
A little advice: Classy hotels are usually more prepared to maintain their quality. Perhaps the service needs to be improved, especially after check-out. The room should be completely sterilized so we don't have to wait another 30 minutes.
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Accommodation's Reply
03 Nov 2025
Thank you for your valuable review and feedback, P*a. We apologize for any inconvenience you experienced during your check-in. Your feedback is highly valuable to us, especially in terms of service improvements such as checking room availability after check-out. We have instructed our housekeeping team to expedite cleaning of the rooms and ensure they are up to standard cleaning and disinfection. We highly appreciate your feedback, which will help us to continue to improve and provide better experiences to our guests in the future. Thank you, The Management Team of Grage Hotel Bengkulu
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 34 week(s) ago
The hotel is really good. It's comfortable... the only thing that needs to be improved is the wifi network, it's a bit difficult.
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2 people find it helpful
Accommodation's Reply
03 Nov 2025
Thank you for your positive and friendly review. We are very pleased to hear that you enjoyed your stay at Grange Bencourt Hotel. We take your feedback regarding the unstable Wi-Fi connection issue very seriously. We will immediately coordinate with our technical team to improve the smooth and optimal network connection throughout the hotel. We look forward to welcoming you back and enjoying even better service. Regards, Grange Bencourt Hotel Management Team
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Y***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 36 week(s) ago
The hotel staff was very friendly and we were very helped.
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Accommodation's Reply
03 Nov 2025
Dear Y*n, Thank you for your positive review and compliments. We are delighted that our staff were friendly and helpful throughout your stay at Grange Hotel Bengkulu. Feedback like these motivates us to maintain and improve the quality of our services to ensure that all guests always feel comfortable. We hope to welcome you back again soon. Best regards, Grange Hotel Bengkulu Management
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
The hotel is quite old, the bed frame makes noises, the shower water goes everywhere 😅, booked 2 rooms but the AC is hot, there are lots of mosquitoes in the room, no drinking water is provided in the room. Hopefully it can be better maintained.
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Accommodation's Reply
03 Nov 2025
Dear R*a, Thank you for your valuable review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness and amenities in the room including the bed, bathroom and air conditioning. Your valuable feedback is very important to us. Our room service team and engineering team are currently inspecting and improving the rooms to enhance your stay. Thank you for your valuable suggestions. We look forward to welcoming you back and providing you with an even better stay experience. Thank you, Hotel Management Greg Benklub
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Muhamad F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
The hotel is very good but the service is not very good, I asked for a plate from the male receptionist but was told to get it myself at the restaurant. The glass balcony of the room when I arrived was dirty with handprints and the floor on the balcony was dirty
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1 people find it helpful
Accommodation's Reply
16 Jun 2025
Dear Mr. Muhammad F. Thank you for choosing Grage Hotel Bengkulu and providing a constructive review. We are glad to hear that you liked our hotel, but we apologize for the inconvenience that occurred during your stay, especially regarding the staff service and the cleanliness of the balcony area. We have conveyed your feedback to the relevant team as evaluation and improvement material, especially in terms of receptionist service and overall room cleanliness. Our commitment is to provide the best comfort and service for every guest. We look forward to welcoming you back with a more satisfying experience in the future. Best regards, Grage Hotel Bengkulu Management
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Number of reviews per page
20
40

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Exterior 4 Grage Hotel Bengkulu

Disclaimer

Disclaimer: It is the hotel's responsibility to ensure that all photos are accurate. Traveloka will not be held responsible for any photo inaccuracies.
8.0
Very Good
From 892 reviews
Provided by travelers on
Cleanliness

8.0

Room Comfort

8.0

Meal

7.9

Location

8.4

Service and Facilites

7.9

People often mention about Grage Hotel Bengkulu
All
Ambiance (30)
Distance to City Center (24)
Surroundings (24)
Bedroom (24)
Staff Friendliness (22)
Hotel Area (22)
Bathroom (21)
Accessibility (20)
Family Friendly (20)
Room Space (19)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Grage Hotel Bengkulu

Number of reviews per page
20
40
Customer reviews
Profile Picture
Takdir A. M.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Yes, it's comfortable... The toilet flush isn't very clean. The swimming pool is almost completely open to the public, so guests don't get any space. 🤔
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Accommodation's Reply
29 Jan 2026
Dear Mr. Takdir A. M., Thank you for taking the time to review and rate our hotel. We are pleased to hear that you were comfortable during your stay at Grage Hotel Bengkulu. We apologize for any inconvenience related to the cleanliness of the water in the bathroom and the condition of the swimming pool, which may have been uncomfortable due to high usage. We appreciate your feedback and will use it in our evaluation process to improve the quality of our facilities and the management of the swimming pool to ensure the continued comfort of our guests. Thank you for your trust in Grage Hotel Bengkulu. We hope to welcome you back again for an even better stay experience in the future. Sincerely, The Management Team, Grage Hotel Bengkulu
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Darwis
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5.0
/10
Reviewed 8 week(s) ago
Dirty room, no hot water for washing, clogged toilet, looks like the room is rarely used, no wifi provided
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Accommodation's Reply
29 Jan 2026
Dear Mr. Darvis D., Thank you for taking the time to share your review and experience during your stay. We apologize for any inconvenience you experienced, particularly regarding the cleanliness of your room, the lack of hot water, the problematic bathroom, and the inadequate WiFi access. We have forwarded your feedback to our housekeeping and engineering teams for immediate and thorough evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback and look forward to welcoming you back to Gréj Bengkulu Hotel with even better services and facilities. Sincerely, The Management Team, Gréj Bengkulu Hotel
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B***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
worth it to be an accommodation option
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Accommodation's Reply
14 Jan 2026
Dear Ms./Mrs. B*, Thank you for your excellent review and rating. We are delighted to know that Gorge Bengkulu Hotel is considered a valuable accommodation choice. Your compliments encourage us to continue improving the quality of our service and comfort for all our guests. We hope to welcome you back again on your next stay. Sincerely, The Management Team, Gorge Bengkulu Hotel
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A***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.3
/10
Reviewed 11 week(s) ago
The hotel staff is very friendly, but the atmosphere during your stay is a bit uncomfortable, the TV broadcasts often disappear, the balcony is not well looked after
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. A*Y, Thank you for taking the time to provide a review and feedback. We are delighted to hear that you were impressed with our friendly hotel staff. We apologize for any inconvenience you experienced during your stay, including the malfunctioning TV and the unsuitable condition of the balcony. We have forwarded your feedback to the relevant team for immediate investigation and improvement to ensure guest comfort is maintained in the future. Thank you for your valuable feedback. We hope to welcome you back to Gréj Bengkulu Hotel again for an even better stay. Sincerely, The Management Team, Gréj Bengkulu Hotel
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R***l
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.1
/10
Reviewed 12 week(s) ago
finally upgraded to ocean view
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Accommodation's Reply
13 Jan 2026
Dear Mr./Ms. R*l,*, Thank you for taking the time to rate and evaluate our service. If you have any further suggestions or feedback in the future, we welcome your input to help us improve the quality of our services. We look forward to welcoming you back again in the future. Sincerely, The Management Team, Gorge Bengkulu Hotel
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t***i
icon-origin-TRAVELOKA
8.4
/10
Reviewed 12 week(s) ago
Comfortable hotel for a staycation
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1 people find it helpful
Accommodation's Reply
13 Jan 2026
Dear t*i,*, Thank you for taking the time to write a review and rating. We are delighted to hear that you found Gréj Bengkulu Hotel a comfortable place to stay. Your compliments encourage us to continue striving to improve the quality of our service and comfort for our guests. We hope to welcome you back again in the future. Sincerely, The Management Team, Gréj Bengkulu Hotel
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Musa S.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 13 week(s) ago
good for a family holiday choice
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Accommodation's Reply
13 Jan 2026
Dear Mr. Musa S., Thank you for your excellent review and rating. We are delighted to know that Gorge Bengkulu Hotel was the right choice for your family vacation. Your compliments encourage us to strive to provide the best service and facilities to all our guests. We hope to welcome you and your family back again in the future. Sincerely, The Management Team, Gorge Bengkulu Hotel
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Lisa M.
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8.5
/10
Reviewed 16 week(s) ago
Only the staff at the fo are friendly. After being escorted to the room..we brought things, there was no initiative from the bellboy to help carry things..what is the function of the bellboy? And the housekeeping is quick to respond when we are needed.
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1 people find it helpful
Accommodation's Reply
02 Dec 2025
Dear Lisa M., Thank you for your review and rating. We apologize for any inconvenience you may have experienced during your stay at Grange Hotel Bengkulu. We appreciate your feedback and will strive to provide you with an even better experience on your next visit. Best regards, Grange Hotel Bengkulu Management
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M***y
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Business
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8.5
/10
Reviewed 17 week(s) ago
The hotel staff is very friendly and responsive.
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Accommodation's Reply
25 Nov 2025
Dear M*y, Thank you for your positive rating and review. We are very glad that you were satisfied with our staff's friendliness and prompt response. We look forward to welcoming you back to Grange Hotel Bengkulu on your next visit. Best regards, Grange Hotel Bengkulu Management
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R***A
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8.5
/10
Reviewed 20 week(s) ago
I was very comfortable because I booked it not on the weekend, so I enjoyed the moment when I took my child to play in the swimming pool which was not too crowded.
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Accommodation's Reply
20 Nov 2025
Dear R*A, Thank you for your review. We are delighted to hear that you enjoyed your stay and enjoyed the time spent with your children at the tranquil swimming pool. Your review encourages us to continue to maintain the comfort and quality of our facilities for all our guests. We look forward to welcoming you back on your next visit. Best regards, Grange Hotel Bengkulu Management
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Sondi
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
It's comfortable, and it's my best hotel in Bengkulu. Whenever I come to Bengkulu, I always stay at Horizon.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear Ms. Sondi H., Thank you for your positive review and for choosing Grange Hotel Bengkulu as your accommodation whenever you visit Bengkulu. We are delighted to know that you felt comfortable and satisfied with our services and facilities. Feedback and support like this is a great motivation for us to continue to provide the best service to all our guests. We look forward to welcoming you back again soon! Best regards, Grange Hotel Bengkulu Management
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Dhika A.
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8.8
/10
Reviewed 24 week(s) ago
Very steady, very steady, very steady
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Accommodation's Reply
03 Nov 2025
Dear Dhika A., Thank you so much for your review and 8.8 rating! We are delighted to hear that you were satisfied and had a great experience at Grage Hotel Bengkulu. Such support and appreciation drives us to continuously improve our services and comfort for all our guests. We sincerely hope to welcome you back again in the future! Best regards, Grage Hotel Bengkulu Management
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R***n
icon-origin-TRAVELOKA
7.1
/10
Reviewed 29 week(s) ago
The water smells really bad, like a sewer.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Dear R*n, Thank you for your review and rating. We apologize for the inconvenience you experienced during your stay at Grange Hotel Bengkulu, especially regarding the water quality in your room. Our team is currently investigating the problematic room for immediate resolution. We highly appreciate your feedback and will strive to provide you with a better experience on your next visit. Best regards, Grange Hotel Bengkulu Management
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M***e
icon-origin-TRAVELOKA
10.0
/10
Reviewed 32 week(s) ago
The hotel staff was very friendly and helpful, and the breakfast menu was varied.
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Accommodation's Reply
03 Nov 2025
Dear M*e, Thank you for your excellent review and rating. We are delighted to learn that your excellent service and the variety of breakfast menu made a good impression on you during your stay at Grange Hotel Bengkulu. Compliments like these motivate us to continuously improve the quality of our services to ensure that all our guests feel comfortable and satisfied. We sincerely hope to welcome you back again. Best regards, Grange Hotel Bengkulu Management
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a***u
icon-Staycation
Staycation
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8.5
/10
Reviewed 32 week(s) ago
Upon arriving at the inn, I upgraded to a deluxe room for 600,000 Rupiah per night. For that price, compared to other hotels with similar rates, this room felt pretty basic. The TV wasn't a smart TV, the in-room phone didn't work, the AC wasn't very cold, the shower didn't have a clear water flow, and the toilet looked like it hadn't been cleaned in a while. Fortunately, the bed was quite comfortable and the sheets were clean, plus there was an ocean view, although it wasn't very visible from the back terrace. The service was good, friendly, and prompt. The food was also mediocre, nothing particularly special.
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Accommodation's Reply
03 Nov 2025
Dear A*u, Thank you for sharing your experience at Hotel Grage Bengkulu. We apologize that the room amenities (including TV, telephone, air conditioning, shower room and cleanliness of the bathroom) did not meet your expectations. Your valuable feedback is very important to us and we have forwarded it to our housekeeping and engineering departments for immediate improvement and evaluation. We are glad that you were satisfied with the comfortable bed, clean linens, friendly staffs and the sea view. Your valuable feedback will help us to provide more pleasant guest experiences in the future. We sincerely hope to welcome you back and experience our services and facilities even better. Regards, Hotel Grage Bengkulu Management Team
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P***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 34 week(s) ago
A little advice: Classy hotels are usually more prepared to maintain their quality. Perhaps the service needs to be improved, especially after check-out. The room should be completely sterilized so we don't have to wait another 30 minutes.
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Accommodation's Reply
03 Nov 2025
Thank you for your valuable review and feedback, P*a. We apologize for any inconvenience you experienced during your check-in. Your feedback is highly valuable to us, especially in terms of service improvements such as checking room availability after check-out. We have instructed our housekeeping team to expedite cleaning of the rooms and ensure they are up to standard cleaning and disinfection. We highly appreciate your feedback, which will help us to continue to improve and provide better experiences to our guests in the future. Thank you, The Management Team of Grage Hotel Bengkulu
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M***a
icon-Leisure
Leisure
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10.0
/10
Reviewed 34 week(s) ago
The hotel is really good. It's comfortable... the only thing that needs to be improved is the wifi network, it's a bit difficult.
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Accommodation's Reply
03 Nov 2025
Thank you for your positive and friendly review. We are very pleased to hear that you enjoyed your stay at Grange Bencourt Hotel. We take your feedback regarding the unstable Wi-Fi connection issue very seriously. We will immediately coordinate with our technical team to improve the smooth and optimal network connection throughout the hotel. We look forward to welcoming you back and enjoying even better service. Regards, Grange Bencourt Hotel Management Team
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Y***n
icon-Leisure
Leisure
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8.5
/10
Reviewed 36 week(s) ago
The hotel staff was very friendly and we were very helped.
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Accommodation's Reply
03 Nov 2025
Dear Y*n, Thank you for your positive review and compliments. We are delighted that our staff were friendly and helpful throughout your stay at Grange Hotel Bengkulu. Feedback like these motivates us to maintain and improve the quality of our services to ensure that all guests always feel comfortable. We hope to welcome you back again soon. Best regards, Grange Hotel Bengkulu Management
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R***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 40 week(s) ago
The hotel is quite old, the bed frame makes noises, the shower water goes everywhere 😅, booked 2 rooms but the AC is hot, there are lots of mosquitoes in the room, no drinking water is provided in the room. Hopefully it can be better maintained.
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Accommodation's Reply
03 Nov 2025
Dear R*a, Thank you for your valuable review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the cleanliness and amenities in the room including the bed, bathroom and air conditioning. Your valuable feedback is very important to us. Our room service team and engineering team are currently inspecting and improving the rooms to enhance your stay. Thank you for your valuable suggestions. We look forward to welcoming you back and providing you with an even better stay experience. Thank you, Hotel Management Greg Benklub
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Muhamad F.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 41 week(s) ago
The hotel is very good but the service is not very good, I asked for a plate from the male receptionist but was told to get it myself at the restaurant. The glass balcony of the room when I arrived was dirty with handprints and the floor on the balcony was dirty
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Accommodation's Reply
16 Jun 2025
Dear Mr. Muhammad F. Thank you for choosing Grage Hotel Bengkulu and providing a constructive review. We are glad to hear that you liked our hotel, but we apologize for the inconvenience that occurred during your stay, especially regarding the staff service and the cleanliness of the balcony area. We have conveyed your feedback to the relevant team as evaluation and improvement material, especially in terms of receptionist service and overall room cleanliness. Our commitment is to provide the best comfort and service for every guest. We look forward to welcoming you back with a more satisfying experience in the future. Best regards, Grage Hotel Bengkulu Management
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