Are there any parking spots at Pesona Alam Resort & Spa ?

Yes: Yes, there are parking spots at Pesona Alam Resort & Spa

What do past guests say about Pesona Alam Resort & Spa?

Pesona Alam Resort & Spa is well-known for its Cleanliness, Room Comfort, Location, as reviewed by verified Traveloka guests.

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Pesona Alam Resort & Spa

Name: Pesona Alam Resort & Spa
Address: Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750, Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Jawa Barat, 16750, Indonesia
Rating: 8.7

Hotels

Preferred Partner Plus

No. 3 in Hotel Near Taman Safari in Puncak

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8.7

/10

Very Good

13,110 reviews

What Guests Say About Their Stay

I***e

10.0

/ 10

I've stayed here many times. The villa is even cleaner now that it's been repainted. 🫰

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a***f

9.7

/ 10

Pesona Alam Resort & Spa is an attractive staycation option in the Puncak area of Bogor. Recommended for those seeking tranquility and natural surroundings, along with plenty of activities for children. 🌿🏞️

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A***e

10.0

/ 10

It was a truly enjoyable stay at Pena Alam Resort, especially after a tiring family day at Taman Safari. Conveniently located, it didn't take long to unwind in a comfortable bed. The rooms were custom-made with connecting doors for easy supervision of children in other rooms. The staff were friendly at check-in, check-out, and throughout the entire facility. A wide variety of breakfast options were available, and the children were treated to their favorite sweet aromas.

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Verified Traveler

10.0

/ 10

The service and ambiance of the hotel are truly exceptional. It's perfect for a relaxing break from the hustle and bustle.

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Natazha r. r. p.

9.7

/ 10

So comfortable! Comfortable and clean!! There were no disturbances at all during our stay at the villa. Very beautiful, clean, and comfortable!

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In the Area

See Map

Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

Main Facilities

This accommodation offers:

Outdoor pool

Table tennis

Children pool

Laundry service

Fitness center

Restaurant

Luggage storage

Elevator

Garden

Highlights at This Property

As a Preferred Partner Plus, this hotel has an outstanding performance that is regularly verified by Traveloka.

Great value in its class

High-quality service

note: hotel was previously named HARRIS Hotel & Conventions Puncak Pesona Alam Resort & Spa is located in area / city Cisarua. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.

What's around Pesona Alam Resort & Spa

Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750

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Discover More About Pesona Alam Resort & Spa

Pesona Alam Resort & Spa Rates per Night

Pesona Alam Resort & Spa room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

Looking for the best Pesona Alam Resort & Spa hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking!

Pesona Alam Resort & Spa Location & Address

Pesona Alam Resort & Spa is located at Jl. Taman Safari No 101, Desa Cibeureum,Kecamatan Cisarua, Puncak, Cisarua, Puncak, Jawa Barat, Indonesia, 16750. It's situated in the Puncak area of Indonesia, known for its lush landscapes and tea plantations. The hotel is approximately 15 km from the city center.

How to go to Pesona Alam Resort & Spa from Airport

Planning your hotel transfer from the airport to hotel can be a breeze with several convenient options. Whether you're looking for speed or affordability, here's a breakdown to help you choose the best way to get to Pesona Alam Resort & Spa.

Taxi (Most Direct): A taxi offers the most direct route from Soekarno-Hatta International Airport (CGK) to Pesona Alam Resort & Spa. The journey typically takes around 2.5 to 3.5 hours, depending on traffic conditions.
Ride Hailing (Convenient): Ride Hailing services are readily available at the airport. This option provides a convenient and often cost-effective way to reach the hotel. Be sure to check real-time pricing and availability.
Airport Shuttle (Pre-booked): Some private companies offer airport shuttle services to Puncak. Booking in advance ensures a hassle-free transfer, especially if you're travelling with a group or have a lot of luggage.
Rental Car (For Explorers): If you plan to explore the Puncak region extensively, renting a car at the airport might be a good option. However, be prepared for potentially heavy traffic and navigate the roads yourself.

Tips: For the most convenient route, consider pre-booking a private airport transfer or using a Ride Hailing service. This will save you time and ensure a smooth journey to Pesona Alam Resort & Spa.

Pesona Alam Resort & Spa Reviews & Summary

Looking for all about hotel Pesona Alam Resort & Spa? You're in the right place! Hotel reviews consistently praise this Puncak gem for its serene atmosphere and stunning natural surroundings. Guests rave about the impeccable service and the range of activities available for both adults and children.

What guests love most about the hotel is its tranquil setting, perfect for a relaxing getaway. The standout feature is undoubtedly the expansive outdoor area, complete with lush gardens and a refreshing swimming pool. The on-site spa also receives high marks for its rejuvenating treatments.

Here's a short, positive review to encourage bookings: "Absolutely loved my stay at Pesona Alam Resort & Spa! The staff were incredibly friendly and helpful, the rooms were spacious and comfortable, and the views were simply breathtaking. Highly recommend for anyone looking to escape the city and unwind in nature."

Pesona Alam Resort & Spa Room Types Available

Choosing the right hotel room type can make all the difference in your stay. Pesona Alam Resort & Spa offers a variety of categories of hotel rooms to suit every traveller's needs. From cosy standard rooms to luxurious suites, there's a perfect option for everyone.

Deluxe Room: These rooms offer comfortable accommodation with a choice of a king-size bed or twin beds. Most rooms are non-smoking and offer views of the surrounding gardens.
Family Suite: Ideal for families, these suites feature a separate living area and can accommodate up to four guests. Some suites include bathtubs.
Executive Suite: These spacious suites offer enhanced amenities and stunning views. Smoking and non-smoking options are available.
Villa: For the ultimate in privacy and luxury, the villas offer private pools and gardens. These are pet-friendly, but additional charges may apply. Please contact the hotel directly for specific pet requirements and fees.

Hotel Facilities in Pesona Alam Resort & Spa

When choosing a hotel, hotel amenities and hotel facilities can greatly enhance your experience. Pesona Alam Resort & Spa boasts a wide array of amenities designed to cater to both adults and children, ensuring a memorable stay for everyone.

Swimming Pool: Enjoy a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
Spa & Wellness Centre: Indulge in a range of treatments at the spa. Prices vary depending on the treatment. Open daily from 9:00 AM to 9:00 PM.
Kids' Club: Keep the little ones entertained with supervised activities at the Kids' Club. Open Saturday and Sunday from 9:00 AM to 5:00 PM.
Fitness Centre: Stay active during your stay with the well-equipped fitness centre. Open 24 hours.
Restaurant: Savor delicious meals at the on-site restaurant. See below for more details.
Meeting Rooms: Ideal for business travellers, the hotel offers meeting rooms with modern facilities.

Hotel Buffet or Restaurant/Cafe in Pesona Alam Resort & Spa

A great hotel buffet, hotel restaurant, or hotel cafe can be a highlight of any trip. Pesona Alam Resort & Spa offers several dining options to satisfy every palate, from casual cafes to elegant restaurants.

The Restaurant: This main hotel restaurant serves a variety of Indonesian and international dishes. The breakfast buffet is priced at approximately SGD 25 per person and is open from 6:00 AM to 10:00 AM.
The Cafe: Enjoy light meals, snacks, and beverages at the cafe. Open daily from 10:00 AM to 10:00 PM.
Poolside Bar: Sip on refreshing cocktails and enjoy light bites by the pool. Open daily from 11:00 AM to 7:00 PM.

The Restaurant is known for its signature dish, Nasi Goreng Istimewa, a flavorful fried rice dish with a variety of toppings.

Pesona Alam Resort & Spa Airport pickups and How to Book

Looking for hotels with airport shuttle services? Pesona Alam Resort & Spa offers a convenient hotel to airport transfer service to ensure a smooth arrival and departure for its guests.

To arrange an airport pick-up, simply contact the hotel directly at least 24 hours in advance of your arrival. Provide your flight details, including arrival time and flight number. The hotel will then arrange for a driver to meet you at the airport. Booking steps are straightforward: call the hotel, provide your information, and confirm the booking.

Nearby MRT Station & Bus Stops

While Puncak is not directly served by MRT lines, knowing the nearby bus stops nearby can be helpful for getting around. Although the area is more accessible by car or taxi, here's some information about public transport options.

Nearest Bus Stop: The closest major bus stop is located in Ciawi, approximately 10 km from Pesona Alam Resort & Spa. From there, you can take local transportation to reach the hotel.

Public transport cards are not commonly used in this area. Payment is typically made in cash directly to the driver.

Nearby Attractions for Family / Kid Friendly

Looking for nearby activities and nearby places to go for the whole family? Puncak offers a variety of attractions perfect for a fun-filled day out. From theme parks to natural wonders, there's something for everyone to enjoy.

Taman Safari Indonesia (5 km): Get up close and personal with a variety of animals at this popular safari park. Entry fee is approximately SGD 35 per person.
Cimory Dairyland Puncak (8 km): A fun and educational farm-themed attraction with interactive exhibits and delicious dairy products. Entry fee is approximately SGD 15 per person.
Kebun Raya Cibodas (20 km): Explore a beautiful botanical garden with a diverse collection of plants and flowers. Entry fee is approximately SGD 5 per person.
Little Venice Kota Bunga (12 km): A charming replica of Venice, complete with canals and gondolas. Entry fee is approximately SGD 10 per person.
Telaga Warna (10 km): A stunning lake known for its changing colors, surrounded by lush forests. Entry fee is approximately SGD 3 per person.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near Pesona Alam Resort & Spa (Puncak)

Exploring the nearby dining scene is a must when visiting Puncak. From local food to international cuisine, there's a wide variety of food eatiries near me to satisfy your cravings. Here are some recommendations for cafes/restaurants and local street food options.

Cafes/Restaurants:

Cimory Mountain View: Offers stunning views and a variety of Indonesian and Western dishes.
Rindu Alam Restaurant: Known for its traditional Sundanese cuisine and scenic setting.
Pia Apple Pie & Resto: A popular spot for delicious apple pie and other baked goods.

Local Street Food:

Nasi Goreng: Indonesian fried rice, a staple dish.
Sate: Grilled meat skewers served with peanut sauce.
Mie Ayam: Chicken noodle soup, a comforting and flavorful dish.
Ketoprak: A vegetarian dish made with tofu, rice cakes, and peanut sauce.
Martabak: A sweet or savory pancake, a popular street food snack.

Shopping places near Pesona Alam Resort & Spa (Puncak)

Looking for nearby shopping options during your stay in Puncak? While Puncak is primarily known for its natural beauty, there are still some dept stores near me and shops near me where you can find souvenirs and other items. Here are a few options for nearby shopping.

Pasar Cisarua: A traditional market where you can find local produce, snacks, and souvenirs.
Factory Outlets in Bogor: A short drive from Puncak, Bogor is home to several factory outlets offering discounted clothing and accessories.
Botani Square Mall (Bogor): Located in Bogor, this mall features a variety of shops, restaurants, and entertainment options.

Other Places to Stay Near Pesona Alam Resort & Spa

If you're looking for alternative accommodations, there are several affordable hotels nearby and luxury options in the Puncak area. Here's a list of some of the best hotel nearby, categorized by star rating.

Luxury/5-6 Star Hotels Nearby:

The Ritz-Carlton, Jakarta: Offers luxurious accommodations and world-class amenities.
Four Seasons Hotel Jakarta: Known for its impeccable service and elegant design.
Mandarin Oriental Jakarta: A sophisticated hotel with stunning city views.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 5 Star Hotel in Indonesia!

Four-Star Hotels Nearby:

Novotel Bogor Golf Resort & Convention Center: Features a golf course, swimming pool, and spacious rooms.
Aston Bogor Hotel & Resort: Offers comfortable accommodations and a range of facilities.
Padjadjaran Suites Resort & Convention Hotel Bogor: A modern hotel with a focus on comfort and convenience.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 4 Star Hotel in Indonesia!

Three-Star Hotels Nearby:

Amaris Hotel Pakuan Bogor: A budget-friendly option with clean and comfortable rooms.
Ibis Styles Bogor Raya: Offers stylish accommodations and a convenient location.
ZEN Rooms Basic near Terminal Baranangsiang: A simple and affordable option for budget travellers.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Finding the perfect hotel for your trip to Puncak is essential for a memorable experience. With its stunning natural surroundings and a range of activities, Pesona Alam Resort & Spa offers a fantastic base for exploring the region. Check hotel availability and make your hotel reservations today!

Whether you're looking for a relaxing getaway or an adventurous holiday, Puncak has something for everyone. Don't miss out on the opportunity to experience the beauty and charm of this Indonesian gem. Start planning your trip now and book your room booking through Traveloka for the best deals and a hassle-free experience.

Explore more options and book cheap hotels in Indonesia or find cheap hotels nearby for your next adventure!

All facilities in Pesona Alam Resort & Spa

Facility

Outdoor pool

Outdoor pool

Table tennis

Children pool

Swimming Pool

Entertainment Facility

Fitness Center

Functional Hall

Lobby

Family-friendly Facilities

Kids club
Children pool

Food and Drinks

A la carte dinner
A la carte lunch
Breakfast

Transportation

Secure parking

General

AC
Ballroom
Non-smoking room
Smoking area
Terrace

Accessibilty

Wheelchair accessible

Business Facilities

Conference room
Meeting facilities

Nearby Facilities

ATM/Banking

Sports and Recreations

Fitness center
Table tennis

Things to Do

Fitness center
Garden
Massage
Outdoor pool
Outdoor pool
Spa

Connectivity

Free WiFi

Public Facilities

Parking
Elevator
24-hour room service
Restaurant
Room service
Safety deposit box
WiFi in public area

Hotel Services

Bellhop
24-hour Receptionist
24-hour security
Laundry service
Luggage storage

In-room Facilities

Cable TV
Hairdryer
Minibar
Shower
TV

Accommodation Policy & General Information in Pesona Alam Resort & Spa

Facility

Swimming Pool closed temporarily from 19-10-2026 to 21-10-2026.

General Check-in Instructions

Deposit is needed IDR 350.000 (accepts cash, debit or credit card).

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General Information

Popular Facilities
Check-In / Check-Out Time	From 15:00 - to 12:00
Breakfast Availability	Yes, hotel has room that provide breakfast
Available rooms at Pesona Alam Resort & Spa	163
Number of floors in Pesona Alam Resort & Spa	5
Another facilities in Pesona Alam Resort & Spa	Kids club, Children pool, A la carte dinner, A la carte lunch, Breakfast

Frequently asked question in Pesona Alam Resort & Spa

What is normal check-in & check-out time at Pesona Alam Resort & Spa?

The standard check-in time at Pesona Alam Resort & Spa is starting from From 15:00 while the latest check-out time is at Before 12:00

Does Pesona Alam Resort & Spa provide breakfast?

Yes, Pesona Alam Resort & Spa provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.

What is the star rating of Pesona Alam Resort & Spa

Pesona Alam Resort & Spa has a 4.0-star rating.

How many floors does Pesona Alam Resort & Spa have?

Pesona Alam Resort & Spa has 5.

How many rooms are available at Pesona Alam Resort & Spa

Pesona Alam Resort & Spa has 163.

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More Reviews from Other Guests in Pesona Alam Resort & Spa

Overall Ratings & Reviews Pesona Alam Resort & Spa

Traveloka (13,068)

Other sources (42)

8.8

Very Good

From 13,068 reviews

Provided by travelers on

Cleanliness

9.0

Room Comfort

9.0

Meal

8.7

Location

9.0

Service and Facilites

8.9

People often mention about Pesona Alam Resort & Spa

All

Staff Friendliness (283)

Ambiance (273)

Family Friendly (270)

Hotel Area (261)

Bedroom (259)

Surroundings (237)

Bathroom (229)

Taste (223)

Variety (219)

Activity Option (198)

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Traveler Reviews Pesona Alam Resort & Spa

Number of reviews per page

Customer reviews

Yoga P.

9.1

/10

Reviewed 3 day(s) ago

All the staff at the hotel are very friendly.

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dahlia

8.7

/10

Reviewed 5 day(s) ago

The staff were all friendly, but the bedrooms smelled musty and dusty, making it difficult to sleep. The windows should have been opened and aired out for a while before customers entered. The food wasn't great, with only a few snacks and very expensive prices.

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1 people find it helpful

muhammad b. d.

10.0

/10

Reviewed 1 week(s) ago

Everything is perfect, just keep it up, okay? 🤗👍

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Accommodation's Reply

09 Nov 2026

Dear Mr. Muhammad, Thank you for your appreciation and trust in Pesona Alam Resort & Spa. We are delighted to hear that every aspect of your stay met your expectations and provided a perfect experience. This positive feedback encourages our entire team to maintain the highest standards of facilities, cleanliness, and service to consistently deliver memorable experiences for all our guests. We hope to welcome you back to Pesona Alam Resort & Spa again to enjoy more special moments with us. Sincerely, Grandi Sumeitro, General Manager

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M***M

7.0

/10

Reviewed 1 week(s) ago

The first day of our stay, the elevator was down, and we couldn't use it until the next afternoon. Instead of getting it fixed quickly, we went swimming in the pool, which was supposedly warm, but it wasn't (I saw this on TikTok). The second day, before check-out, probably that night, the toilet suddenly smelled really bad. The exhaust fan wouldn't turn on, and the toilet drain was clogged. I just opened the drain and it worked.

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1 people find it helpful

Accommodation's Reply

09 Nov 2026

Dear Valued Guest, Thank you very much for your kind words and positive review of Pesona Alam Resort & Spa. We are delighted to know that your stay was so positive. Your support and satisfaction motivate our entire team to maintain the quality of our service and provide every guest with a truly memorable experience. We hope to welcome you back to Pesona Alam Resort & Spa again in the future! Sincerely, Grandi Sumeitro, General Manager

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P***o

10.0

/10

Reviewed 1 week(s) ago

I think it's really cool 👍

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Accommodation's Reply

09 Nov 2026

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A***o

Leisure

9.4

/10

Reviewed 1 week(s) ago

Very nice view, well maintained hotel.

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1 people find it helpful

Accommodation's Reply

09 Nov 2026

Dear Valued Guest, Thank you for taking the time to write a positive review for Pesona Alam Resort & Spa. We are delighted to hear that you enjoyed the beautiful natural scenery and the well-maintained hotel. Your compliments motivate our entire team to continue striving to maintain the quality of our facilities, environment, and services to provide every guest with a comfortable and enjoyable stay. We look forward to welcoming you back to Pesona Alam Resort & Spa to enjoy the natural beauty of Puncak on your next visit. Sincerely, Grandi Sumeitro, General Manager

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T***l

10.0

/10

Reviewed 2 week(s) ago

Comfortable, clean hotel, beautiful views, friendly staff. Definitely coming back.

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1 people find it helpful

Accommodation's Reply

09 Nov 2026

Dear Valued Guest, Thank you for your positive review of Pesona Alam Resort & Spa. We are delighted to hear that the comfort and cleanliness of the hotel, the beautiful natural surroundings, and the friendliness of our team provided you with a memorable stay. We are honored to have been a part of your special moments as you enjoyed the stunning natural beauty of Puncak. Thank you for your wish to visit again. We sincerely hope to welcome you back and provide you with another unforgettable stay. Sincerely, Grandi Sumeitro, General Manager

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W***i

Leisure

8.8

/10

Reviewed 2 week(s) ago

Best ever for vacation, nearby Taman Safari Indonesia.

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Accommodation's Reply

09 Nov 2026

Dear Valued Guest, Thank you for your wonderful review! We are delighted to know that Pesona Alam Resort & Spa has been one of your favorite destinations for a vacation. Our convenient location near Taman Safari Indonesia makes us an ideal choice for guests looking to enjoy a relaxing getaway while exploring the attractions of Puncak. We truly appreciate your kind recommendation and hope to welcome you back for another memorable holiday with us. Warm regards, Grandi Sumeitro General Manager

I***e

Staycation

10.0

/10

Reviewed 2 week(s) ago

I've stayed here many times. The villa is even cleaner now that it's been repainted. 🫰

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Accommodation's Reply

31 Oct 2026

Dear Valued Guest, Thank you for your continued loyalty in choosing Pesona Alam Resort & Spa as your vacation destination on multiple occasions. We are delighted to hear that this visit was even more impressive, particularly the condition of the villa, which appears cleaner and fresher after the fresh paint job. Your appreciation and trust motivate us to continue maintaining the quality of our facilities and services. We look forward to welcoming you again in the future and hope that Pesona Alam Resort & Spa will always be your and your family's favorite vacation spot. Sincerely, Grandi Sumeitro, General Manager

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P***a

Staycation

8.4

/10

Reviewed 3 week(s) ago

The staff is friendly, the breakfast food is not very varied, the swimming pool water is really cold hehehe... Overall good.

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Accommodation's Reply

28 Oct 2026

Dear Valued Guest, Thank you for taking the time to share your experience staying at Pena Alam Resort & Spa! We are delighted to hear that the friendly service from our team created a positive impression and that your overall stay was enjoyable. We appreciate your feedback regarding the limited selection of the breakfast menu and the fact that the pool temperature felt too cold. We will forward your suggestions to the relevant team to be used in our evaluations to improve the comfort and quality of our facilities. We hope to welcome you back to Pena Alam Resort & Spa again for an even more memorable stay amidst the natural beauty of Puncak! Sincerely, Grandi Sumeitro, General Manager

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Dede m.

10.0

/10

Reviewed 3 week(s) ago

Nice for family vacation, cool, beautiful, and fun place 🥰

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Accommodation's Reply

25 Oct 2026

Dear Mr./Ms. Dede, Thank you for choosing Pesona Alam Resort & Spa as your family's vacation destination. We are delighted to hear that you enjoyed the cool, beautiful, and pleasant atmosphere during your stay with us. We hope that Pesona Alam Resort & Spa will always be your first choice for creating warm and memorable moments with your loved ones. We look forward to welcoming you again! Sincerely, Grandi Sumetro, General Manager

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a***f

Leisure

9.7

/10

Reviewed 4 week(s) ago

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Accommodation's Reply

16 Oct 2026

Dear Valued Guest, Thank you for recommending Pesona Alam Resort & Spa as your accommodation in the Puncak area of Bogor. We are delighted to hear that you enjoyed the tranquil natural surroundings and the various activities that children can enjoy. We hope that Pesona Alam Resort & Spa will continue to be your favorite destination for creating happy memories and beautiful moments with your family. We look forward to welcoming you again on your next vacation. Sincerely, Grandi Sumetro, General Manager

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HANIF A. A.

Leisure

10.0

/10

Reviewed 5 week(s) ago

I'll give you an honest review... This hotel is really very comfortable... I think the price is quite reasonable but with friendly service, delicious dinner and free music... It's very comfortable and memorable... The kids are happy, the wife is also happy... Worth it ..... The facilities in the hotel room are also extraordinary... There is a minibar menu that is still affordable... Everything works well. The water heater is good. Nothing is not working... Next time I will come here again

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Accommodation's Reply

14 Oct 2026

Dear Mr. Hanif, Thank you so much for your positive review and for choosing Pesona Alam Resort & Spa as your family's vacation destination. We are delighted to hear that you enjoyed the comfort of the rooms, the well-functioning amenities, the delicious dinner, and the musical entertainment that enhanced the pleasant atmosphere. We are also pleased to know that the entire family, especially the children and your wife, had a wonderful time during your stay with us. Your appreciation for the friendliness of our team and the value for money experience motivates us to continue providing the best service. Thank you for your trust and plans for another visit. We look forward to welcoming you and your family back for even more wonderful moments at Pesona Alam Resort & Spa! Sincerely, Grandi Sumetro, General Manager

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M***d

10.0

/10

Reviewed 5 week(s) ago

Comfortable, fresh, clean. A family vacation.

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Accommodation's Reply

12 Oct 2026

Dear Valued Guests, Thank you for choosing Pesona Alam Resort & Spa as your family vacation destination. We are delighted to hear that you enjoyed the warm atmosphere, fresh air, and cleanliness of our resort. We hope your time with your family was a memorable and impressive experience. We look forward to welcoming you and your family back to stay with us again in the future. Sincerely, Grandi Sumeitro, General Manager

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Yuli C. R.

9.4

/10

Reviewed 5 week(s) ago

Strategic location, comfortable, happy kids. It was just a bit slow to check in, having to wait 30 minutes for the room to be ready.

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Accommodation's Reply

14 Oct 2026

Dear Ms. Yuli, Thank you for choosing Pesona Alam Resort & Spa as your family's vacation destination. We are delighted to hear that you were satisfied with the resort's location and that your children enjoyed their stay with us. However, we apologize for the inconvenience of the approximately 30-minute wait during check-in due to the room not being ready. We understand that this may have reduced your comfort at the beginning of your stay. We will forward this feedback to the relevant team for evaluation in order to improve the room preparation and check-in process. Thank you for your understanding and feedback. We hope to welcome you back again for an even more memorable stay. Sincerely, Grandi Sumeitro, General Manager

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V***e

9.7

/10

Reviewed 5 week(s) ago

The service staff is very friendly and helpful. The dinner and breakfast menus are varied and delicious so far. However, please consider adding drinks like infused water.

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Accommodation's Reply

14 Oct 2026

Dear Valued Guest, Thank you for sharing your experience staying at Pena Alam Resort & Spa. We are delighted to hear that you enjoyed our service and the variety of choices available for both dinner and breakfast. We also appreciate your suggestion regarding the addition of beverage options, such as fruit juices. This feedback is very important to us, and we will forward it to the relevant team for consideration in order to improve the dining experience for all our guests. We look forward to welcoming you back again and providing you with an even better stay and dining experience. Sincerely, Grandi Sumeitro, General Manager

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t***a

8.5

/10

Reviewed 5 week(s) ago

The hotel is clean, the view is beautiful, the food is delicious, and the rides are complete. A vacation isn't just about staying; you can explore other attractions like the zoo, two pool areas, and a full sports facility.

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Accommodation's Reply

08 Oct 2026

Dear Valued Guest, Thank you so much for your positive review about your experience at Pesona Alam Resort & Spa. We are delighted to hear that you were impressed with the hotel's cleanliness, the beautiful views, the delicious food, and the wide range of facilities and activities available. We are pleased that Pesona Alam is not just a relaxing retreat, but also offers families the opportunity to enjoy various activities such as swimming pools, a mini-zoo, and sports facilities. We hope to welcome you and your family back to enjoy more fun experiences with us. Sincerely, Grandi Sumeitro, General Manager

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I***n

8.5

/10

Reviewed 5 week(s) ago

All good, thanks! Keep improving!!!

1 people find it helpful

Accommodation's Reply

12 Oct 2026

Dear Valued Guest, Thank you for your kind feedback and encouragement! We are delighted to know that you had a pleasant experience at Pesona Alam Resort & Spa. Your support and reminder to keep improving mean a lot to us and motivate our team to continue delivering the best service and memorable experiences for our guests. We look forward to welcoming you back for another enjoyable stay! Warm regards, Grandi Sumeitro General Manager

j***a

10.0

/10

Reviewed 6 week(s) ago

My first experience at Pesona Alam. The hotel is clean, the staff is friendly, and it's very kid-friendly. The room service is top-notch, especially Mas Tian. Thank you for your excellent service. The best, really. I'll definitely be back! ⭐⭐⭐⭐⭐

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Accommodation's Reply

12 Oct 2026

Dear Guest, Thank you for sharing your valuable feedback regarding your first stay at Pesona Alam Resort & Spa. We are delighted to hear that you enjoyed the cleanliness of the hotel, the friendliness of our staff, and the comfortable stay for you and your family. We are especially pleased that you were satisfied with Tian's room service. On behalf of the hotel, I would like to express my sincere gratitude to Tian for his dedicated service and outstanding quality. We look forward to welcoming you back on your next stay. We will do our best to ensure that you and your family have another wonderful vacation. Thank you. Grandi Smatero, General Manager

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A***e

10.0

/10

Reviewed 6 week(s) ago

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Accommodation's Reply

07 Oct 2026

Dear Valued Guest, Thank you so much for your wonderful stay at Pena Alam Resort & Spa. We are delighted to hear that our location near Taman Safari provided convenience for you and your family after enjoying a day of family activities. We are also pleased that the connecting rooms you requested allowed you to relax even more comfortably while still being able to look after your children. Your appreciation for the friendliness of our staff, from check-in and check-out to the other amenities, means a great deal to our entire team. We are also pleased that the varied and delicious breakfast options that the children loved enhanced your and your family's stay. We hope that Pena Alam Resort & Spa will be your next choice for a comfortable and enjoyable vacation with your family. Sincerely, Grandi Sumetro, General Manager

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