The Zuri Dumai

Hotels
8.7
/10
Very Good
1,295 reviews

What Guests Say About Their Stay

Fijria P. H.
10.0
/ 10
first time visiting dumai and choosing to stay at The Zuri is the best choice. friendly staff, quiet hotel environment, comfortable and safe for children. the choice of bfast menu is also very varied but next time i hope the chef use the fresh turmeric for jamu kunyit asam not turmeric powder please☺🙏🏻over all the hospitality is amazing . all the best for The Zuri Dumai
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Rizky A. P.
10.0
/ 10
Very pleasant, Friendly hotel staff, fast response, answer questions well, Serve with a smile, quiet hotel environment, Bedroom and bathroom are neat and clean, the price is according to what you get,
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muchlis m.
10.0
/ 10
The staff is friendly, the food is delicious and we were given early check in. Thank you The Zuri.
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Harris F. N.
10.0
/ 10
Great stay at The Zuri Hotel. The room was clean, comfortable, and well-equipped. The staff were friendly and helpful, making my stay even more enjoyable. The location was convenient, with easy access to. Would definitely recommend and stay here again!
Jennifer J. S.
10.0
/ 10
Wonderful stay in The Zuri Dumai. Nice room and good food. Clean, comfortable, and complete amenities. Definitely will come back again later!
In the Area
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Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813

Main Facilities

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AC
Restaurant
Swimming Pool
24-Hour Front Desk
Parking
Elevator
WiFi
The Zuri Dumai is a hotel in a good neighborhood, which is located at East Dumai. 24-hours front desk is available to serve you, from check-in to check-out, or any assistance you need. Should you desire more, do not hesitate to ask the front desk, we are always ready to accommodate you. WiFi is available within public areas of the property to help you to stay connected with family and friends.
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Clean Stay for Your Worry-Free Journey

Enjoy your trip with a peace of mind as your health and safety are guaranteed through these standardized protocols.
CleanAccommodation
CHSE-certified accommodations for applying hygiene protocol from Kemenparekraf.Learn more
Frequent Disinfection
Staff Trained in Health Protocol
Temperature Check

What's around The Zuri Dumai

Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813
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Lobby The Zuri Dumai
Lobby 2 The Zuri Dumai

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The Zuri Dumai Rates per Night

Looking for the best The Zuri Dumai hotel rates? You've come to the right place! We'll break down the rates per day, so you can find the perfect deal. Keep an eye out for special hotel promotion offers to make your stay even more affordable. Don't forget to use the new user promo code BOOKTRAVELOKA to get up to 8% OFF your booking! The Zuri Dumai room rates start from - before tax per night, which becomes - after including taxes. But hotel prices can vary depending on the room type, time of year, and day of the week. Expect to pay more during peak seasons or weekends.

The Zuri Dumai Location & Address

The Zuri Dumai is located at Jalan Jenderal Sudirman, No. 108, Dumai Timur, Dumai, Riau, Indonesia, 28813. It's situated in the Dumai area of Indonesia. The hotel address is Jl. Jendral Sudirman No.433, Bukit Batrem, Dumai Kota, Kota Dumai, Riau 28826, Indonesia. The hotel is approximately 2 km from the city center.

How to go to The Zuri Dumai from Airport

Getting to The Zuri Dumai from the airport is a breeze with several convenient options. Whether you're looking for the fastest route or the most budget-friendly one, here's a breakdown of how to make your hotel transfer.
  • Taxi (Most Direct):

    Taxis are readily available outside the airport. This is the most direct way to get to The Zuri Dumai, taking approximately 15-20 minutes depending on traffic.
  • Ride Hailing (Convenient):

    Ride hailing services are also available in Dumai. Simply book a ride through the app for a convenient and relatively quick transfer to the hotel.
  • Hotel Transfer (Pre-arranged):

    Check with The Zuri Dumai to see if they offer an airport shuttle service. This can be a hassle-free option, especially if you're arriving late at night or with a lot of luggage.

Tips:

For the most convenient route, consider pre-booking a ride hailing service or arranging an airport transfer with the hotel. This will save you time and ensure a smooth journey to The Zuri Dumai.

The Zuri Dumai Reviews & Summary

Looking for all the details about The Zuri Dumai? Want to know what other guests think? This hotel offers a comfortable and convenient stay in Dumai, making it a popular choice for both business and leisure travellers. Guests consistently praise the hotel's excellent service, clean rooms, and convenient location. The Zuri Dumai is known for its friendly staff and well-maintained facilities. A standout feature is the rooftop pool, offering stunning views of the city. Here's a short, positive review: "The Zuri Dumai exceeded my expectations! The staff were incredibly helpful, the room was spotless, and the location was perfect for exploring the city. I highly recommend this hotel!"

The Zuri Dumai Room Types Available

Choosing the right hotel room type can make all the difference in your stay. The Zuri Dumai offers a variety of categories of hotel rooms to suit different needs and preferences. From cozy standard rooms to spacious suites, there's something for everyone. Here are the different hotel bedroom types available at The Zuri Dumai:
  • Deluxe Room:

    These rooms offer comfortable accommodation with city views. Non-smoking options are available.
  • Executive Room:

    Enjoy extra space and enhanced amenities in the Executive Rooms. Some rooms feature bathtubs.
  • Suite:

    For a truly luxurious experience, opt for a Suite. These spacious rooms include a separate living area and often feature both a bathtub and bidet.
  • Family Room:

    Ideal for families travelling together, these rooms offer ample space and comfortable bedding arrangements.
The Zuri Dumai is not a pet-friendly hotel.

Hotel Facilities in The Zuri Dumai

When choosing a hotel, the available hotel facilities can greatly enhance your stay. The Zuri Dumai boasts a range of hotel amenities designed to cater to both adults and children. Whether you're looking to relax, stay active, or keep the little ones entertained, you'll find plenty of options here. Here are some of the hotel facilities available at The Zuri Dumai:
  • Swimming Pool:

    Take a refreshing dip in the outdoor swimming pool. Open daily from 7:00 AM to 7:00 PM.
  • Fitness Center:

    Stay active during your stay with the hotel's well-equipped fitness center. Open 24 hours.
  • Spa:

    Indulge in a relaxing massage or treatment at the hotel spa. Extra fees apply.
  • Kids' Club:

    Keep the little ones entertained at the Kids' Club, offering a range of activities and games.
  • Restaurant:

    Enjoy delicious meals at the hotel restaurant, serving a variety of local and international dishes.
  • Meeting Rooms:

    For business travellers, the hotel offers well-equipped meeting rooms.

Hotel Buffet or Restaurant/Cafe in The Zuri Dumai

Looking for a delicious meal without leaving the hotel? The Zuri Dumai offers several dining options, including a hotel buffet and a restaurant/cafe. Whether you're in the mood for local cuisine or international fare, you'll find something to satisfy your cravings. Here are the dining options available at The Zuri Dumai:
  • Matoa Restaurant:

    This restaurant serves a variety of Indonesian and international dishes. Open for breakfast, lunch, and dinner.
  • Zuri Cafe:

    Enjoy coffee, pastries, and light meals at the Zuri Cafe. Open daily from 10:00 AM to 10:00 PM.
  • Buffet Breakfast:

    Start your day with a hearty buffet breakfast at Matoa Restaurant. The price is approximately SGD 15 per person.
A signature dish to try is the Nasi Goreng Zuri, a local twist on the classic Indonesian fried rice.

The Zuri Dumai Airport pickups and How to Book

Need a convenient hotel to airport transfer? Many travellers look for hotels with airport shuttle services to make their journey easier. The Zuri Dumai offers airport pick-up services to ensure a smooth arrival and departure. To book an airport pick-up, contact the hotel directly at least 24 hours in advance. Provide your flight details, including arrival time and flight number. The hotel will arrange for a driver to meet you at the airport and take you directly to the hotel.

Nearby MRT Station & Bus Stops

Exploring Dumai using public transport is easy with several MRT stations and bus stops nearby. Knowing the closest options can help you navigate the city with ease. Here are some nearby public transportation options:
  • Nearest Bus Stop:

    The nearest bus stop is located on Jalan Jendral Sudirman, approximately 500 meters from the hotel.
To use the public transportation system, you can purchase a local transportation card at convenience stores or bus stations. Cash payments are also accepted on most buses.

Nearby Attractions for Family / Kid Friendly

Planning a family trip and looking for nearby activities? Dumai offers a variety of nearby places to go that are perfect for families and kids. From parks to cultural sites, there's plenty to see and do. Here are 5 attractions in or near Dumai:
  • Dumai City Park:

    A great place for a relaxing stroll or a picnic. Distance from hotel: 1 km. Entry: Free.
  • Pantai Marina:

    Enjoy a day at the beach with the family. Distance from hotel: 10 km. Entry: SGD 2 per person.
  • Museum Daerah Dumai:

    Learn about the local history and culture. Distance from hotel: 3 km. Entry: SGD 1 per person.
  • Water World Dumai:

    Have fun at this water park with slides and pools. Distance from hotel: 15 km. Entry: SGD 10 per person.
  • Bukit Gelanggang:

    A scenic hill offering panoramic views of the city. Distance from hotel: 5 km. Entry: Free.

Looking for more things to do nearby? See Traveloka’s best deals on Things To Do in Indonesia!

Where to eat near The Zuri Dumai (Dumai)

Exploring the local food scene is a must when visiting Dumai. From nearby dining options to local street food, there's something to satisfy every palate. Here are some nearby dining options:

Cafes/Restaurants:

  • Excelso Cafe:

    A popular coffee chain offering a variety of coffee drinks and light meals.
  • Pizza Hut:

    Enjoy classic pizzas and pasta dishes.
  • RM Pondok Gurih:

    A local restaurant serving Indonesian cuisine.

Local Street Food:

  • Nasi Goreng:

    Indonesian fried rice, a staple dish.
  • Satay:

    Grilled meat skewers served with peanut sauce.
  • Mie Goreng:

    Indonesian fried noodles.
  • Soto Ayam:

    Chicken soup with noodles and vegetables.
  • Gado-Gado:

    Indonesian salad with peanut sauce.

Shopping places near The Zuri Dumai (Dumai)

Looking for some retail therapy? Dumai offers a variety of shops near me, from department stores to local markets. Whether you're looking for souvenirs or the latest fashion, you'll find plenty of options. Here are some shopping places in or near Dumai:
  • Ramayana Department Store:

    A popular department store offering a wide range of clothing, accessories, and household goods.
  • Plaza Dumai:

    A shopping mall with various retail outlets and restaurants.
  • Pasar Senggol:

    A traditional market where you can find local products and souvenirs.

Other Places to Stay Near The Zuri Dumai

If The Zuri Dumai is fully booked or you're looking for alternative accommodations, there are several other hotels nearby. From luxury options to more affordable hotels nearby, you'll find something to suit your needs. Here are some other places to stay near The Zuri Dumai:

3-star hotels nearby:

  • Grand Zuri Dumai:

    Offers comfortable rooms and convenient amenities.
  • Comfort Hotel Dumai:

    A budget-friendly option with clean and simple rooms.
  • City Hotel Dumai:

    Located in the city center, offering easy access to attractions.

Looking for more accommodations? See Traveloka’s last minute hotel deals on 3 Star Hotel in Indonesia!

Conclusion

Ready to book your stay in Dumai? With its convenient location, comfortable accommodations, and excellent facilities, The Zuri Dumai is a great choice for both business and leisure travellers. Don't miss out on the opportunity to experience all that this hotel has to offer. Check hotel availability and make your hotel reservations today through Traveloka. With a wide range of options and competitive prices, you're sure to find the perfect accommodation for your trip. book cheap hotels in Indonesia cheap hotels nearby

All facilities in The Zuri Dumai

Bar, Cafe and Lounge The Zuri Dumai
Bar, Cafe and Lounge
Swimming Pool The Zuri Dumai
Swimming Pool
Entertainment Facility The Zuri Dumai
Entertainment Facility
Fitness Center The Zuri Dumai
Fitness Center
Functional Hall The Zuri Dumai
Functional Hall

Hotel Services

  • Bellhop
  • Welcoming drinks
  • Concierge
  • Doorman
  • Express check-in
  • Front desk
  • 24-hour Receptionist
  • 24-hour security
  • Laundry service
  • Luggage storage
  • Multilingual staff
  • Newspaper in lobby
  • Newspaper

Public Facilities

  • Parking
  • Coffee shop
  • Elevator
  • 24-hour room service
  • Restaurant
  • Breakfast restaurant
  • Dinner restaurant
  • Lunch restaurant
  • Room service
  • Safety deposit box
  • WiFi in public area

General

  • AC
  • Ballroom
  • Banquet
  • Connecting rooms
  • Family room
  • Non-smoking room
  • Swimming pool
  • Rooftop terrace
  • Smoking area
  • Smoke-free

In-room Facilities

  • Cable TV
  • Desk
  • Hairdryer
  • In-room safe
  • Minibar
  • Shower
  • TV

Food and Drinks

  • Restaurant with AC
  • Bar
  • Breakfast
  • Cafe
  • Poolside bar

Transportation

  • Area shuttle with surcharge
  • Shopping center shuttle (surcharge)

Things to Do

  • Fitness center
  • Outdoor pool

Business Facilities

  • Conference room
  • Meeting facilities

Nearby Facilities

  • ATM/Banking
  • Grocery

Family-friendly Facilities

  • Children pool

Connectivity

  • Free WiFi

Sports and Recreations

  • Fitness center

Accommodation Policy & General Information in The Zuri Dumai

Check-in/Check-out Time

Check-in:
From 14:00
Check-out:
Before 12:00

Contact Accommodation Before Arrival

Guests should contact hotel 1 day(s) prior to arrival

Deposit

Deposit IDR 100,000 is required upon check-in. The accommodation accepts cash and debit card.
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General Information

Popular Facilities
AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi
Check-In / Check-Out Time
From 14:00 - to 12:00
Breakfast Availability
Yes, hotel has room that provide breakfast
Available rooms at The Zuri Dumai
111
Number of floors in The Zuri Dumai
12
Another facilities in The Zuri Dumai
Bellhop, Welcoming drinks, Concierge, Doorman, Express check-in

Frequently asked question in The Zuri Dumai

What are available facilities at The Zuri Dumai?
There are top facilites at The Zuri Dumai such as AC, Restaurant, Swimming Pool, 24-Hour Front Desk, Parking, Elevator, WiFi. (some may require extra charges)
What is normal check-in & check-out time at The Zuri Dumai?
The standard check-in time at The Zuri Dumai is starting from From 14:00 while the latest check-out time is at Before 12:00
Does The Zuri Dumai provide breakfast?
Yes, The Zuri Dumai provides breakfast. However, you need to choose a room with breakfast or pay extra charge if you book a room without breakfast.
What is the star rating of The Zuri Dumai
The Zuri Dumai has a 4.0-star rating.
How many floors does The Zuri Dumai have?
The Zuri Dumai has 12.
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More Reviews from Other Guests in The Zuri Dumai

Overall Ratings & Reviews The Zuri Dumai

Traveloka (1,288)
Other sources (7)
8.7
Very Good
From 1,288 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Dumai
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工作人員友善度 (45)
用餐氛圍 (45)
臥室 (45)
浴室 (45)
飯店區域 (45)
距市中心的距離 (43)
房間空間 (39)
適合家庭入住 (38)
菜色多樣性 (37)
口味 (35)
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Traveler Reviews The Zuri Dumai

Number of reviews per page
20
40
Customer reviews
Jeffri D. M. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 hour(s) ago
Fun and very good service
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great support by the staff and really friendly... I'm enjoy to stay there
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Dumai Soleil Conference Hotel would like to extend our warmest regards to all of you. Thank you for sharing your valuable experience and your 10/10 rating. We are so glad that you were satisfied with our attentive service and comfortable stay at Dumai Soleil Conference Hotel. Your positive comments will only drive us to continue striving to provide the best service to all our guests. We do hope to welcome you back soon. Should you require any assistance prior to your arrival, please do not hesitate to contact us. Thank you! E-commerce - Booking Dumai Soleil Conference Hotel
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ridhohardiansyah
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The staff are not very friendly, the hotel service is not friendly, very indifferent, very different from other hotels.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Warmest regards, The Zuri Hotel & Convention Centre, Dumai! Thank you for taking the time to leave us a review and feedback. We apologize for the inconvenience experienced by our staff during your stay. This feedback does not reflect the high standards of service we strive to provide to all guests. We will promptly follow up on your feedback by evaluating and providing recommendations to the relevant team to prevent this from happening again. We appreciate your help in continuously improving our service quality. We look forward to welcoming you back and providing you with an even better guest experience in the future. Best regards, E-Commerce – Reservations, The Zuri Hotel & Convention Centre, Dumai
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s***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
city center access delicious, varied food...good
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Dumai Surui Conference Hotel would like to sincerely thank you for sharing your experience and rating us 9.7 stars. We are very pleased that you enjoyed your business stay at our hotel, which offers easy access to the city center and a wide selection of dining options. Your feedback is a driving force for us to continue improving our services and facilities. We look forward to welcoming you back soon. If you have any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly. The food is varied and delicious. It's very impressive. The views around the hotel are very complete, including the sea, rice fields, forests, housing, factories, etc.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Dumai Surui Conference Hotel would like to extend our warmest regards for your 10/10 rating and for sharing your valuable experience. We are so pleased that you were impressed with our friendly and helpful staff, our delicious food selection and our beautiful surroundings. Your comments are highly encouraging and we will strive to provide high quality service and unforgettable memories for all our guests. We sincerely hope to welcome you back soon. For any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel
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m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Enjoyable…. Satisfactory service
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you very much for your review and rating. We are pleased to know that your stay on September 6–7, 2025 was pleasant and that our service provided a satisfactory impression. Your feedback is highly appreciated and will serve as motivation for our team to continue improving the quality of our services in the future. We look forward to welcoming you back on your next visit with an even more memorable experience. Warm Regards. Ali Hidayat, General Manager. The Zuri Hotel & Convention Dumai.
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m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Enjoyable…. Satisfactory service
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you very much for your review and rating. We are pleased to know that your stay on September 6–7, 2025 was pleasant and that our service provided a satisfactory impression. Your feedback is highly appreciated and will serve as motivation for our team to continue improving the quality of our services in the future. We look forward to welcoming you back on your next visit with an even more memorable experience. Warm Regards. Ali Hidayat, General Manager. The Zuri Hotel & Convention Dumai.
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Rieni E. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
very friendly and highly recommend the hotel
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review. We are delighted to know that you were satisfied with our friendly service and recommended The Zuri Hotel & Convention Dumai as your accommodation. Your feedback is a source of encouragement for us to continue providing the best service and improving the quality of guest experience in the future. We look forward to welcoming you back soon! Warm regards. Ali Hidayat, General Manager, The Zuri Hotel & Convention Dumai.
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I stay 1 night after visiting work location in Dumai. The hotel look nice, air cond is OK, room is clean. I also tried roof top restaurant and food is good, view also OK. Unfortunately I did not have a chance to try the breakfast because already have to left at 6 am
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Accommodation's Reply
04 Sep 2025
Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for taking the time to share your experience at The Zuri Hotel Dumai. We’re glad to know you had a pleasant one-night stay with us and appreciated the clean room, working air conditioning, and the rooftop restaurant — we’re happy you enjoyed both the food and the view! It’s a pity you missed our breakfast, but we hope to welcome you again in the future with more time to enjoy all our facilities, including our breakfast buffet which many guests enjoy. Safe travels, and we hope to see you again soon. Warm regards, Ali Hidayat General Manager The Zuri Hotel Dumai
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is nice, clean, and close to town. Easy to access.
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Accommodation's Reply
04 Sep 2025
Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the cleanliness, strategic location, and easy access at The Zuri Hotel Dumai provided a pleasant stay for you. Feedback like this means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back in the future! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is nice and comfortable, close to the city center.
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Accommodation's Reply
04 Sep 2025
Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the comfort and strategic location of The Zuri Hotel Dumai provided a pleasant stay. We will continue to strive to maintain the quality of service so that every visit is always memorable. See you on your next visit! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.
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K***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Good for business travelers. Good location.
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Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We’re glad to know that our location and facilities met your expectations, especially for business travel. We look forward to welcoming you back to The Zuri Dumai on your next visit. Warm Regards, Ali Hidayat General Manager
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
I booked on the spur of the moment, as it was my first time staying here. Ambience/Facilities: Complete facilities, including a gym and swimming pool. Food: The fried rice was delicious! The salad wasn't very fresh, though. Staff Assistance: The staff was friendly. Highlights: All my requests were met👏 Price: Standard Location: Right in the city center
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Accommodation's Reply
27 Jul 2025
Dear Valued Guest, Thank you for choosing Hotel The Zuri Dumai for your first visit and for your positive review. We are delighted to hear that you enjoyed our hotel facilities, including the gym and swimming pool, and the service from our friendly staff. We are also pleased to hear that you enjoyed our fried rice—we will share this appreciation with the kitchen team. Your feedback regarding the salad being less than fresh is greatly appreciated, and we will address it immediately to improve our quality. We are also pleased that we were able to fulfill all your requests. Guest satisfaction is our top priority. We hope this visit is the beginning of many more enjoyable stays with The Zuri Dumai in the future. We look forward to welcoming you back. Best regards, Ali Hidayat, General Manager
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P***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Very good hotel in Dumai. Quiet, very clean, and spacious rooms.
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Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Thank you very much for your kind words and for choosing The Zuri Dumai during your stay. We’re truly delighted to hear that you enjoyed the peaceful atmosphere, cleanliness, and spaciousness of our rooms. Your feedback means a lot to us and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon for another great stay. Warm Regards, Ali Hidayat General Manager
T***a
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 19 week(s) ago
I booked for 1 nite room for myself here without breakfast during my company duty to Dumai, but there was an urgent meeting in the morning with my client and I need a place to do that meeting. I went to resto then I paid for my breakfast charge for IDR 145k. I told the staff I’ll bring my client outside to the resto for meeting and asked can I order ala carte menu only for her? The staff said can. I ordered a meal from the menu and do the meeting. After it’s done, I went to the cashier to pay the additional meals, the hotel charged me for another breakfast fee again + ala carte order for amount 223k. The total I need to pay was 368k at that morning😅. The things That makes me disappointed is the resto staff was very unfriendly and billed the additional charges without reconfirm me for it. Also, during my meeting, I don’t know why the resto staff always kept an eye on us😃. I nevermind for the overprice I paid, but Such an uncomfortable situation that makes me speechless for this hotel service.
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest, Thank you for taking the time to share your recent experience at The Zuri Dumai. First of all, we sincerely apologize for the inconvenience you experienced, particularly during your important meeting with your client. We understand that the situation was uncomfortable and not aligned with the quality of service we aim to provide. Regarding the breakfast charges, please allow us to clarify that our system calculates breakfast fees on a per pax (per person) basis. Therefore, when two individuals enjoy breakfast—whether staying guests or outside invitees such as business clients—the charge applies to both. We apologize if this was not communicated clearly in advance by our team. As for the impression that our restaurant staff were watching during your meeting, we regret any discomfort this may have caused. However, we would like to assure you that it was not intended as surveillance. Our staff are trained to stay observant and alert in order to quickly respond whenever guests may need assistance. This is part of our service standard and is never meant to disrupt guest privacy. We truly appreciate your feedback as it gives us the opportunity to improve. Rest assured, we will be addressing these matters internally to ensure better communication and a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back and to restore your confidence in our service. Warm regards, Ali Hidayat General Manager
D***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Will recommend this hotel for my next business trip!
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Warm greetings from The Zuri Dumai! Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a pleasant stay and that you would recommend our hotel for your next business trip. It was truly a pleasure to have you with us, and we look forward to welcoming you back on your future visits to Dumai — whether for business or leisure. Warm Regards, Ali Hidayat General Manager
suwarno h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
can't be expressed in words
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Accommodation's Reply
03 Jul 2025
Dear Mr. Suwarno, Thank you for your short but very meaningful review: "cannot be expressed in words." 🧡. We are very happy to know that your experience with us left such a deep impression. We hope to continue to provide the best service every time you stay at Hotel The Zuri Dumai. See you again on your next visit. Warm Regards, Ali Hidayat. General Manager
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T***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The hotel is located in the city, the staff at the front desk are quick to serve check-in and check-out.
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Accommodation's Reply
30 Jun 2025
Dear T*s, Thank you for your positive review. We are very pleased to hear that you are satisfied with our strategic location within the city and the prompt service provided by our front desk staff during the check-in and check-out process. We always strive to provide the best service and ensure guest comfort in every aspect. We look forward to welcoming you back to The Zuri Dumai in the near future. Warm Regards, Ali Hidayat. General Manager
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Dewi A. P. N.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 23 week(s) ago
The vegetable and salad corner is very small. Hopefully in the future the quantity and quality of vegetable food will be better and more varied.
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Accommodation's Reply
18 Jun 2025
Dear Mrs. Dewi A. P. N, Thank you for your feedback regarding the vegetable and salad options at our hotel. We apologize if the available offerings have not met your expectations. Your feedback is very valuable to us, and we will immediately forward it to the relevant team as evaluation and improvement material, especially in terms of quantity, quality, and variety of vegetable menus in the future. We look forward to welcoming you back with a more satisfying experience. Warm Regards, Ali Hidayat. General Manager
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E***y
icon-Staycation
Staycation
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8.8
/10
Reviewed 23 week(s) ago
according to the price, suitable for those who want to stay in the city center
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Accommodation's Reply
18 Jun 2025
Dear E*y, Thank you for taking the time to give a positive review to Hotel The Zuri Dumai. We are glad to know that you found the stay to be worth the price and enjoyed our strategic location in the city center. We hope to welcome you back in the future for an even more memorable experience. Warm Regards, Ali Hidayat. General Manager
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Exterior 4 The Zuri Dumai

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Overall Ratings & Reviews The Zuri Dumai

Traveloka (1,288)
Other sources (7)
8.7
Very Good
From 1,288 reviews
Provided by travelers on
Cleanliness

8.9

Room Comfort

8.8

Meal

8.7

Location

8.9

Service and Facilites

8.8

People often mention about The Zuri Dumai
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工作人員友善度 (45)
用餐氛圍 (45)
臥室 (45)
浴室 (45)
飯店區域 (45)
距市中心的距離 (43)
房間空間 (39)
適合家庭入住 (38)
菜色多樣性 (37)
口味 (35)
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Traveler Reviews The Zuri Dumai

Number of reviews per page
20
40
Customer reviews
Jeffri D. M. N.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 hour(s) ago
Fun and very good service
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 day(s) ago
Great support by the staff and really friendly... I'm enjoy to stay there
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Dumai Soleil Conference Hotel would like to extend our warmest regards to all of you. Thank you for sharing your valuable experience and your 10/10 rating. We are so glad that you were satisfied with our attentive service and comfortable stay at Dumai Soleil Conference Hotel. Your positive comments will only drive us to continue striving to provide the best service to all our guests. We do hope to welcome you back soon. Should you require any assistance prior to your arrival, please do not hesitate to contact us. Thank you! E-commerce - Booking Dumai Soleil Conference Hotel
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ridhohardiansyah
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
The staff are not very friendly, the hotel service is not friendly, very indifferent, very different from other hotels.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Warmest regards, The Zuri Hotel & Convention Centre, Dumai! Thank you for taking the time to leave us a review and feedback. We apologize for the inconvenience experienced by our staff during your stay. This feedback does not reflect the high standards of service we strive to provide to all guests. We will promptly follow up on your feedback by evaluating and providing recommendations to the relevant team to prevent this from happening again. We appreciate your help in continuously improving our service quality. We look forward to welcoming you back and providing you with an even better guest experience in the future. Best regards, E-Commerce – Reservations, The Zuri Hotel & Convention Centre, Dumai
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s***e
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 3 week(s) ago
city center access delicious, varied food...good
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Dumai Surui Conference Hotel would like to sincerely thank you for sharing your experience and rating us 9.7 stars. We are very pleased that you enjoyed your business stay at our hotel, which offers easy access to the city center and a wide selection of dining options. Your feedback is a driving force for us to continue improving our services and facilities. We look forward to welcoming you back soon. If you have any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel
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I***h
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly. The food is varied and delicious. It's very impressive. The views around the hotel are very complete, including the sea, rice fields, forests, housing, factories, etc.
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Accommodation's Reply
20 Nov 2025
Dear Valued Guest, Dumai Surui Conference Hotel would like to extend our warmest regards for your 10/10 rating and for sharing your valuable experience. We are so pleased that you were impressed with our friendly and helpful staff, our delicious food selection and our beautiful surroundings. Your comments are highly encouraging and we will strive to provide high quality service and unforgettable memories for all our guests. We sincerely hope to welcome you back soon. For any special requests, please feel free to contact us prior to your arrival. Thank you! E-commerce - Booking Dumai Surui Conference Hotel
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m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Enjoyable…. Satisfactory service
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you very much for your review and rating. We are pleased to know that your stay on September 6–7, 2025 was pleasant and that our service provided a satisfactory impression. Your feedback is highly appreciated and will serve as motivation for our team to continue improving the quality of our services in the future. We look forward to welcoming you back on your next visit with an even more memorable experience. Warm Regards. Ali Hidayat, General Manager. The Zuri Hotel & Convention Dumai.
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m***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Enjoyable…. Satisfactory service
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you very much for your review and rating. We are pleased to know that your stay on September 6–7, 2025 was pleasant and that our service provided a satisfactory impression. Your feedback is highly appreciated and will serve as motivation for our team to continue improving the quality of our services in the future. We look forward to welcoming you back on your next visit with an even more memorable experience. Warm Regards. Ali Hidayat, General Manager. The Zuri Hotel & Convention Dumai.
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Rieni E. K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
very friendly and highly recommend the hotel
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Accommodation's Reply
01 Oct 2025
Dear Valued Guest, Warmest Greetings from The Zuri Hotel & Convention Dumai! Thank you for your review. We are delighted to know that you were satisfied with our friendly service and recommended The Zuri Hotel & Convention Dumai as your accommodation. Your feedback is a source of encouragement for us to continue providing the best service and improving the quality of guest experience in the future. We look forward to welcoming you back soon! Warm regards. Ali Hidayat, General Manager, The Zuri Hotel & Convention Dumai.
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H***n
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 12 week(s) ago
I stay 1 night after visiting work location in Dumai. The hotel look nice, air cond is OK, room is clean. I also tried roof top restaurant and food is good, view also OK. Unfortunately I did not have a chance to try the breakfast because already have to left at 6 am
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Accommodation's Reply
04 Sep 2025
Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for taking the time to share your experience at The Zuri Hotel Dumai. We’re glad to know you had a pleasant one-night stay with us and appreciated the clean room, working air conditioning, and the rooftop restaurant — we’re happy you enjoyed both the food and the view! It’s a pity you missed our breakfast, but we hope to welcome you again in the future with more time to enjoy all our facilities, including our breakfast buffet which many guests enjoy. Safe travels, and we hope to see you again soon. Warm regards, Ali Hidayat General Manager The Zuri Hotel Dumai
A***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is nice, clean, and close to town. Easy to access.
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Accommodation's Reply
04 Sep 2025
Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the cleanliness, strategic location, and easy access at The Zuri Hotel Dumai provided a pleasant stay for you. Feedback like this means a lot to us and motivates us to continue providing the best service. We look forward to welcoming you back in the future! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.
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A***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
The hotel is nice and comfortable, close to the city center.
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Accommodation's Reply
04 Sep 2025
Dear Value Guest, Warmest greetings from The Zuri Hotel Dumai! Thank you for your positive review! We are pleased to know that the comfort and strategic location of The Zuri Hotel Dumai provided a pleasant stay. We will continue to strive to maintain the quality of service so that every visit is always memorable. See you on your next visit! Warm regards, Ali Hidayat, General Manager, The Zuri Hotel Dumai.
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K***n
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 15 week(s) ago
Good for business travelers. Good location.
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Accommodation's Reply
13 Aug 2025
Dear Valued Guest, Thank you for your kind feedback. We’re glad to know that our location and facilities met your expectations, especially for business travel. We look forward to welcoming you back to The Zuri Dumai on your next visit. Warm Regards, Ali Hidayat General Manager
S***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 17 week(s) ago
I booked on the spur of the moment, as it was my first time staying here. Ambience/Facilities: Complete facilities, including a gym and swimming pool. Food: The fried rice was delicious! The salad wasn't very fresh, though. Staff Assistance: The staff was friendly. Highlights: All my requests were met👏 Price: Standard Location: Right in the city center
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Accommodation's Reply
27 Jul 2025
Dear Valued Guest, Thank you for choosing Hotel The Zuri Dumai for your first visit and for your positive review. We are delighted to hear that you enjoyed our hotel facilities, including the gym and swimming pool, and the service from our friendly staff. We are also pleased to hear that you enjoyed our fried rice—we will share this appreciation with the kitchen team. Your feedback regarding the salad being less than fresh is greatly appreciated, and we will address it immediately to improve our quality. We are also pleased that we were able to fulfill all your requests. Guest satisfaction is our top priority. We hope this visit is the beginning of many more enjoyable stays with The Zuri Dumai in the future. We look forward to welcoming you back. Best regards, Ali Hidayat, General Manager
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P***u
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 18 week(s) ago
Very good hotel in Dumai. Quiet, very clean, and spacious rooms.
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Accommodation's Reply
16 Jul 2025
Dear Valued Guest, Thank you very much for your kind words and for choosing The Zuri Dumai during your stay. We’re truly delighted to hear that you enjoyed the peaceful atmosphere, cleanliness, and spaciousness of our rooms. Your feedback means a lot to us and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon for another great stay. Warm Regards, Ali Hidayat General Manager
T***a
icon-Business
Business
icon-origin-TRAVELOKA
6.4
/10
Reviewed 19 week(s) ago
I booked for 1 nite room for myself here without breakfast during my company duty to Dumai, but there was an urgent meeting in the morning with my client and I need a place to do that meeting. I went to resto then I paid for my breakfast charge for IDR 145k. I told the staff I’ll bring my client outside to the resto for meeting and asked can I order ala carte menu only for her? The staff said can. I ordered a meal from the menu and do the meeting. After it’s done, I went to the cashier to pay the additional meals, the hotel charged me for another breakfast fee again + ala carte order for amount 223k. The total I need to pay was 368k at that morning😅. The things That makes me disappointed is the resto staff was very unfriendly and billed the additional charges without reconfirm me for it. Also, during my meeting, I don’t know why the resto staff always kept an eye on us😃. I nevermind for the overprice I paid, but Such an uncomfortable situation that makes me speechless for this hotel service.
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Accommodation's Reply
17 Jul 2025
Dear Valued Guest, Thank you for taking the time to share your recent experience at The Zuri Dumai. First of all, we sincerely apologize for the inconvenience you experienced, particularly during your important meeting with your client. We understand that the situation was uncomfortable and not aligned with the quality of service we aim to provide. Regarding the breakfast charges, please allow us to clarify that our system calculates breakfast fees on a per pax (per person) basis. Therefore, when two individuals enjoy breakfast—whether staying guests or outside invitees such as business clients—the charge applies to both. We apologize if this was not communicated clearly in advance by our team. As for the impression that our restaurant staff were watching during your meeting, we regret any discomfort this may have caused. However, we would like to assure you that it was not intended as surveillance. Our staff are trained to stay observant and alert in order to quickly respond whenever guests may need assistance. This is part of our service standard and is never meant to disrupt guest privacy. We truly appreciate your feedback as it gives us the opportunity to improve. Rest assured, we will be addressing these matters internally to ensure better communication and a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back and to restore your confidence in our service. Warm regards, Ali Hidayat General Manager
D***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Will recommend this hotel for my next business trip!
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Accommodation's Reply
14 Jul 2025
Dear Valued Guest, Warm greetings from The Zuri Dumai! Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you had a pleasant stay and that you would recommend our hotel for your next business trip. It was truly a pleasure to have you with us, and we look forward to welcoming you back on your future visits to Dumai — whether for business or leisure. Warm Regards, Ali Hidayat General Manager
suwarno h.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
can't be expressed in words
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Accommodation's Reply
03 Jul 2025
Dear Mr. Suwarno, Thank you for your short but very meaningful review: "cannot be expressed in words." 🧡. We are very happy to know that your experience with us left such a deep impression. We hope to continue to provide the best service every time you stay at Hotel The Zuri Dumai. See you again on your next visit. Warm Regards, Ali Hidayat. General Manager
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T***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
The hotel is located in the city, the staff at the front desk are quick to serve check-in and check-out.
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Accommodation's Reply
30 Jun 2025
Dear T*s, Thank you for your positive review. We are very pleased to hear that you are satisfied with our strategic location within the city and the prompt service provided by our front desk staff during the check-in and check-out process. We always strive to provide the best service and ensure guest comfort in every aspect. We look forward to welcoming you back to The Zuri Dumai in the near future. Warm Regards, Ali Hidayat. General Manager
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Dewi A. P. N.
icon-origin-TRAVELOKA
9.6
/10
Reviewed 23 week(s) ago
The vegetable and salad corner is very small. Hopefully in the future the quantity and quality of vegetable food will be better and more varied.
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Accommodation's Reply
18 Jun 2025
Dear Mrs. Dewi A. P. N, Thank you for your feedback regarding the vegetable and salad options at our hotel. We apologize if the available offerings have not met your expectations. Your feedback is very valuable to us, and we will immediately forward it to the relevant team as evaluation and improvement material, especially in terms of quantity, quality, and variety of vegetable menus in the future. We look forward to welcoming you back with a more satisfying experience. Warm Regards, Ali Hidayat. General Manager
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E***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 23 week(s) ago
according to the price, suitable for those who want to stay in the city center
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Accommodation's Reply
18 Jun 2025
Dear E*y, Thank you for taking the time to give a positive review to Hotel The Zuri Dumai. We are glad to know that you found the stay to be worth the price and enjoyed our strategic location in the city center. We hope to welcome you back in the future for an even more memorable experience. Warm Regards, Ali Hidayat. General Manager
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