Crowne Plaza Sydney Burwood, an IHG Hotel

Staff friendly, interesting design, very bling-ey. Breakfast disappointing.

Location is pretty central in Burwood. Had multiple techincal issues: 1. Fridge stopped working (had to convince staff for replacement) 2. TV had errors before it worked 3. Room tablet device was not working The outside of entrance was dirty so I asked it to be vacuumed which was organised promptly

Great location and the best customer service!

Was Very Nice

I stayed here once before and in my memory I was pretty happy back then. The room that I had now was not in a good condition, dirty walls that needed painting and also the furniture was dirty and have a lot of stains. Also housekeeping could do a better job as it was far from spotless. Breakfast looked nice but not much healthy options. They do offer laundry service, but it is crazy expensive (more expensive than most five star hotels). Based on this stay, I will not return!

There was only one staff and no concierge to help us to take our luggages to our room. Apart from running under low staff with limited extra request available to the hotel, the available staff did what they could to help us to get extra pillow at night. Appreciate for her effort.

Great stay. Only disappointment was rooftop spa was not working .

Great hotel! Amazing service and plenty of food, shopping and entertainment nearby. Thank you for a wonderful stay!

The staff were very welcoming and went out of their way to provide a high level of service. The room was great. We would love to come back

We had a pleasant stay at Crowne Plaza Burwood. We booked for 2 adults and 3 children, unfortunately arriving to our room we had to organise an extra bed. The shower wasn't the cleanest with brown hair through it still (we don't have long brown hair) Staff was amazing

The hotel had a swimming pool so the kids enjoyed it and also nice that there were many shopping malls, restaurants and parks near the hotel.

Was very clean an all the staff where very polite

Very good service

Great hotel!

Staff were very friendly. The kids loved the Skye pool. Close to Burwood Westfield for shopping and China town for dinner. Two massive kids park located across the road which we walked to each day. Loved our stay and can’t wait to go back.

As always, we had a great stay at the Crowne Plaza Burwood. But what makes it exceptional, every time without fail is the amazing team working there! They are next level when it comes to taking care of their customers.

Great location for road or public transport parking on site and great cafe downstairs. Rooms quiet and clean.

Great location. Rooftop pool was a big hit with the kids.

Very run down, paint chipped everywhere, carpets dirty and no standard bathroom amenities at all. Wouldn’t stay again

Had a good stay here. Booked as I was going to a concert at Homebush so location was good. A little disappointed that I couldn’t experience the rooftop bar as there was a private function, guests staying there should be able to experience all aspects of the hotel. Booked a room with a balcony facing the park but the view was obstructed due to a large area of rooftop extending from the balcony areas. It would be awesome if this area had some greenery, potted plants and such so if guests can’t see the park, at least they can have a nice green outlook from the windows rather than just a grey, bland rooftop. Other than this, the room was clean and comfortable, staff were welcoming and helpful and lovely to deal with. Overall, great stay.