Mantra Pandanas

View from our room

The staff are very friendly and the bungalow was very clean and private 5 star

First room fan made noise all night moved to another room no Hotwater will not be back ..

Really bad smell of mould in the whole hotel, Holes in the walls/ roof buckets to catch water, wet carpet in room. Didn’t get much sleep due to the smell of the place will be never going here again.

The staff were wonderful.

All good

There was a funny smell in the hallway when getting outta the lifts . Was hot in the lifts and our aircon in 1516 was leaking water .. Also just a question why couldn’t we change the temperature on the aircon remotes ?

Staff were GREAT to deal with.

Bathroom had no drainage and therefore flooded, towels were stained and dirty, check in was not timely.

Only complaint was that the TVs were starting to show their age and would very frequently glitch and spazz out.

The food wasn’t good, breakfast was over cooked, eg sausages were extremely tough and very dry like they were 2 weeks old, the berry smoothy was beginning to bubble meaning ity was maturing. Had a steak nite dinner there as well, ordered a medium rare steak and it was very well done and tough meat as well. Apart from the local reasuarant the hotel was satisfactory

Very average casino. Old and out dated, under staffed, under equipt, tv & movies don’t work in rooms. Disappointing to say the least. Great views of the bay though.

Stayed four nights and in that time my room was never cleaned

Vehicle parking should not be charged for. The insistence on a 2pm check in is also very inconvenient.

Great place to stay

Great, convenient place to stay and good value for money.

I enjoyed the location and view. The staff were very helpful. It was very private.

1st time I have ever been to a hotel where rooms aren't cleaned daily. Upon enquiring we were told room only gets cleaned once a week. Rubbish we dispose of ourselves in the shute near the elevator. And we have to ring everytime we needed anything missing or nearly finished. For eg. Toilet paper, towels, tea coffee nor refurbished. Fans in the room felt like it was going to take off and very wobbly. The door on the balcony does not close fully ankd you cannot lock it. Buffet was very limited for a 4 star hotel and I mean we have been to several hotels in so many years in Australia and overseas.

Yes very good stay

Excellent place to stay with outstanding customer service