Mercure Rockhampton

Excellent

Area is very unsafe and limited parking taken up by their own staff. They have closed off the hotel parking because of breakins and as a way of absolving themselves they now provide next to no parking while gangs roam the streets. Also they slap you with an extra $40 if you want the pullout couch made, although the room was booked for 3 they provided one bed and did not make the pull out couch, this is a blatant and shameless hidden cost. They also didnt let the breakfast buffet know that our breakfast was included so we were asked to pay, when we objected we had to stand there embarrassed waiting while they tried to sort it out.

I enjoyed staying at the Mercure, I have stayed there before, it’s close to everything and easy to get to, they need to get more covered parking for people staying there, I didn’t like parking out the back of the Mecure it didn’t feel safe, the staff at the desk were very helpful on arrival, the room was clean but the air conditioning may need a overhaul was very stuffy in the room, the only thing I was disappointed in on checkout they tried to charge my room with a breakfast fee of $28.00, I did not have a breakfast in the restaurant and it was charged to my room on the 23rd which I didn’t check in till after 4.00pm so how could I have had breakfast, the girl at the desk was lovely trying to work out what was going on, I said to check your cameras I was never in there, but management made me feel like I was not telling the truth, so it has put a bit of doubt wether too stay there again.

Nothing like pictured online. So unsafe, detectives were in the lobby yo investigate multiple break and enters and car theft. The rooms were ok but very old nothing like the pictures.

Staff were excellent. Only improvement would be a better / safer carpark

Great service. Friendly staff. Very nice breakfast. Good GF options.

Easy check in, clean

There was not enough parking for in house guests . We had to park on the street. Everything else was pretty good

This hotel was just disgusting. The room and the bath-room should be new-built

Great place to stay wheb visiting Rockhampton

Amazing stay. Nice room and perfect location

It was fine

Check in was slow. The room was ok, but the fittings (bathroom) are a bit dilapidated.

Basic property for a Mecure. But this is country Queensland.

buffet breakfast was great

Great location, beautiful view of the river, l spent most my time on the balcony looking over the river and mountains, l will stay there again.

Room was nice and big. Very comfortable. Had to engage the airconditioner as the room was very hot when i got in. A bit tricky understanding the ducted air cond operation.

Best location under $200 however no secure undercover car parks was available over the weekend and the swimming pool was dirty and unusable. Room was good & breakfast was good. Fine for a transit stayover near restaurants.

For the Mercure hotel it is not the best quality compared to others I have stayed.

Reception built in the last 12 months. Rooms refurbished in 1985. Biggest catfish