The Executive Inn

Room was nice and roomy Sheets clean and bathroom was spacious. Staff accommodating when we had an extra person We will definitely stay here again if the need arises 😀 Air con not working and asked for it to be fixed which it was cooler but a bit rattly Shame their isn’t a small flyer to tell you where shops are and about the club as not everyone relies on the phone I.e us oldies and county bumpkins

Beautiful location, comfortable beds, large room and delicious food.

They could tell you when booking that they were renovating. They could also give you a club card to use in the club to obtain club prices. I could have saved a bit if they had done this (or at least informed me of the savings.)

Amenities and friendly and helpful staff.

The convience of the location

clean rooms, quiet, comfortable

Excellent room rate

Clean room, friendly staff and great facilities.

So great for kids! The pool and spa was great and the room was spacious

Staff go above and beyond

Friendly staff that go above and beyond. Home away from home

Perfect

Clean, spacious, good facilities, free parking

Great value for money,

Great service at reception, room was clean. Could not get the TV to work and unable to contact reception late at night. This hotel is convenient as attached to Wests which has all of the needed facilities. Recommended!

Room really clean, housekeeping staff do a great job. Pool lovely, well kept. Issue with renovations in room above us that nobody told us about it at check in, d/w reception, apologies made, compensation given, just not what we'd expect, especially given good service on numerous previous visits. Coffee machine desperately needed at breakfast. You can buy barista coffee but most buffets of that price point would at least include a machine to make coffee rather than filter coffee. Emerald Gardens great Chinese restaurant, really enjoyed it.

Pool under maintenance No breakfast

We enjoyed our stay at The Executive Inn. Lovely breakfast buffet, great outdoor spa and the pool curfew of 9pm was enforced meaning that it was quiet at night time. Rooms are individually air-conditioned and the staff are friendly. We were needing to go to John Hunter Hospital which was a short bus trip away or a 20 minute walk (all downhill on the way back!) There's a small shopping village very close by.

The room hadn't been properly serviced. There was an open carton of milk left in the fridge and the floor was not vacuumed properly and there were no facewashers. We found a lovely staff lady named Liz who supplied a sealed carton of milk and facewasher with a sincere apology.

The reception staff seemed slightly rude when I requested towels for the pool, which I was told should have already been in the room (they weren't). Slightly confused, I asked if I was expected to use the bath towels for the pool as there were no separate pool towels in the room. The staff member then went to retrieve 2 bath towels and after requesting 2 more (there were 4 of us) I thought I received a slightly petulant look.