Pullman Lijiang Resort and Spa

I think the property space is great. We upgraded ourselves to 3 bedrooms villa, while it was great, it wasn't very well maintain. There wasn't much to do nearby the hotel, Shuhe old town was nearby but not really walking friendly too. However its till convenient to get a taxi or Didi to go around Lijiang main old town. You can see Yulong mountain anywhere from the lobby or at the second floor of our villa. Breakfast lack varieties but doable. Will recommend it still as its still overall a comfortable stay for our family.

Service varies with different staff. Doesn’t feel like they received too much trainings. No in-room dining too. The facilities are not very well maintained. My shower holder is already broken.

We got upgraded to the villa which was quite a treat, though there wasn’t any mountain view in the villa. Everything worked well and the staff were also very attentive. Enjoyed our stay here.

Biggest problem is that there is no pool, despite it saying so. I think the villas have a private outdoor tub, but as a parent travelling with 2 kids, I limited my search to hotels with pools so this was a major issue for us. But that was not the only problem. 1. When I arrived, I thought I had walked into a market. A large group had just either arrived or was leaving so I guess all the staff was busy helping them. Nobody to welcome you, help you with the luggage, tell you where reception is, etc. I had to make sure that other guests couldnt cut the line. 2. Room was not ready at 2PM. 40 minute wait. "Sorry but nothing we can do, just wait at the lounge." 3. Once I got to my room, I found that there was no pool. Had to get creative and use soap to make a bubble bath for the kids. 4. Lunch the following day: Ordered 4 meals that came one by one in 15 minute intervals. I could tell that the large group had booked half the restaurant and so Im assuming only one chef was available for all other guests. I complained and the staff gave us the last order for free + fruits. I believe the staff tried their best to solve issues so I dont blame them. I blame the management team for not being able to plan ahead and allocate the right amount of resources for individual guests + ensuring that the large group will not negatively affect other customers. For instance, people from the group were smoking in the restrooms!

安静，小马车不错。园林很好。别墅很大，下次试试别墅bbq

jolinさんにはお世話になりました。

Location is a bit remote but property is clean and quiet. Lots of animals around. Very nice environment.

Hotel upgraded my room to a deluxe villa and my other 10 friends to villas too. Thank you.

The hotel itself is clean and comfortable but the training of its staff is apparently not enough so it took them long time to respond to your request.

Our 2 days stay at the Villa here in Pullman Lijiang Resort and Spa make us reluctant to leave. The Villa offers what regular rooms could not..... we have the whole compound of the villa to ourselves in full privacy. We love the design of the villa as it is bright and open with glass walls all around. Yet, when needed, we can just simply lower the blinds. My wife and I totally enjoyed the time we spend in the courtyard as we soak in the peaceful and beautiful scenery of the surrounding areas.

I am truly impressed by the quality of the service during my 7 days stay here. The staff were very attentive to me & my wife during our holiday here in Lijiang. A special note of thanks to the staff Bishop, Jason, Mary & Lisa, as well as the others whom I had not managed to remember all their names, for making our stay such a warm and friendly experience. The environment in the hotel compound is so pleasant and the scenery breathtaking. We love the daily walks we took around the compound to simply enjoy the peaceful quiet atmosphere as well as the magnificent view of the Jade Dragon Snow mountain in the not too far distance. We will certainly not hesitate to return and stay here again. Thanks for the beautiful memories :)

Staff are always with a big smile. And the breakfast menu has a slightly change everyday so we are not bored in our 5days stay.

Rooms and corridor is a little too dark.

Inconveniently located near Shuhe village (but not walking distance). Basically a series of villas, which might be convenient for families? Age is starting to show / poor upkeep. Very understaffed. Very limited service. The Spa charges are absolutely ridiculous. Staying near Lijiang is a much better alternative.

酒店的院子很大很安静，可以看到雪山。房间里的设施齐全，有个大浴缸（我超喜欢），设计也很有品位。总之体验很棒！

房間設備稍舊，有損壞，例如電視搖控。前台沒有介紹酒店設施，例如水療，沒提供水療菜單。前台沒提供借傘服務。

Lovely hotel, perhaps not so conveniently located. Breakfast ... trying hard, but not really up to international standards

酒店很大，晚上显得有些冷清。入住的时候没有礼宾欢迎，自己找了好久才找到前台。硬件设施很好，只是有些设备稍显陈旧。总体来看性价比还不错，值得体验。

酒店就在束河古镇旁边，距离丽江古城稍微有些距离。酒店外观很漂亮，在院子里可以直接看到玉龙雪山，风景很好。基础房型是在单独一栋二层小楼里，房间内的设施有些陈旧。但是整体环境卫生还是比较好。早餐是半自助的，可以提供当地的特色美食。

리장고성, 수허고성과의 거리가 있어도 조용하고 PULLMAN이라는 브랜드를 믿고 예약했습니다. 서비스는 대체적으로 괜찮았습니다. 짐을 맡기는 서비스는 좋았습니다. 와이파이도 빠르고, 식당옆에 옥룡설산과 정자가 보이는 호수 경치는 좋았습니다. 하지만 룸 관리상태가 엉망이었습니다. 쓰레기통은 부셔져있었고, 문은 열면 삐걱소리가 났습니다. 조식은 일찍 가면 먹을수 없는 것들이 있었고(7시에 식사), 먹고 있는 상태에서 청소를 하고 있는건 아니라고 생각합니다. 리장,수허 고성과 거리가 있어서 매번 차를 불러서 나갔는데, 수허고성까지 무료 마차를 탈수 있었다는걸 체크아웃하고 호텔 나갈때 알게 됐습니다. (보통 이런 서비스가 있으면 5성급 되는 호텔이면 체크인 할때 호텔 설명도 해주고 그러지 않나요?) 단체관광 손님 위주의 호텔인 느낌을 받았습니다. 비싼 가격 대비해서 비추천입니다.