プルマン リジャン リゾート アンド スパ (麗江鉑爾曼度假酒店)

jolinさんにはお世話になりました。

静かな佇まい落ち着いた雰囲気、朝食の種類も多く快適でしたがホテル従業員の笑顔が少なかったのが残念であった。以前バニアンツリーに宿泊したが建屋自体新しさを感じました。

此次住宿服務人员態度普通，由於天氣炎熱，空調是中央管控，說季节未到可以開冷气。所以提供電扇，太離譜，五星級酒店耶

I think the property space is great. We upgraded ourselves to 3 bedrooms villa, while it was great, it wasn't very well maintain. There wasn't much to do nearby the hotel, Shuhe old town was nearby but not really walking friendly too. However its till convenient to get a taxi or Didi to go around Lijiang main old town. You can see Yulong mountain anywhere from the lobby or at the second floor of our villa. Breakfast lack varieties but doable. Will recommend it still as its still overall a comfortable stay for our family.

Service varies with different staff. Doesn’t feel like they received too much trainings. No in-room dining too. The facilities are not very well maintained. My shower holder is already broken.

We got upgraded to the villa which was quite a treat, though there wasn’t any mountain view in the villa. Everything worked well and the staff were also very attentive. Enjoyed our stay here.

Biggest problem is that there is no pool, despite it saying so. I think the villas have a private outdoor tub, but as a parent travelling with 2 kids, I limited my search to hotels with pools so this was a major issue for us. But that was not the only problem. 1. When I arrived, I thought I had walked into a market. A large group had just either arrived or was leaving so I guess all the staff was busy helping them. Nobody to welcome you, help you with the luggage, tell you where reception is, etc. I had to make sure that other guests couldnt cut the line. 2. Room was not ready at 2PM. 40 minute wait. "Sorry but nothing we can do, just wait at the lounge." 3. Once I got to my room, I found that there was no pool. Had to get creative and use soap to make a bubble bath for the kids. 4. Lunch the following day: Ordered 4 meals that came one by one in 15 minute intervals. I could tell that the large group had booked half the restaurant and so Im assuming only one chef was available for all other guests. I complained and the staff gave us the last order for free + fruits. I believe the staff tried their best to solve issues so I dont blame them. I blame the management team for not being able to plan ahead and allocate the right amount of resources for individual guests + ensuring that the large group will not negatively affect other customers. For instance, people from the group were smoking in the restrooms!

安静，小马车不错。园林很好。别墅很大，下次试试别墅bbq

Location is a bit remote but property is clean and quiet. Lots of animals around. Very nice environment.

Hotel upgraded my room to a deluxe villa and my other 10 friends to villas too. Thank you.

The hotel itself is clean and comfortable but the training of its staff is apparently not enough so it took them long time to respond to your request.

Our 2 days stay at the Villa here in Pullman Lijiang Resort and Spa make us reluctant to leave. The Villa offers what regular rooms could not..... we have the whole compound of the villa to ourselves in full privacy. We love the design of the villa as it is bright and open with glass walls all around. Yet, when needed, we can just simply lower the blinds. My wife and I totally enjoyed the time we spend in the courtyard as we soak in the peaceful and beautiful scenery of the surrounding areas.

I am truly impressed by the quality of the service during my 7 days stay here. The staff were very attentive to me & my wife during our holiday here in Lijiang. A special note of thanks to the staff Bishop, Jason, Mary & Lisa, as well as the others whom I had not managed to remember all their names, for making our stay such a warm and friendly experience. The environment in the hotel compound is so pleasant and the scenery breathtaking. We love the daily walks we took around the compound to simply enjoy the peaceful quiet atmosphere as well as the magnificent view of the Jade Dragon Snow mountain in the not too far distance. We will certainly not hesitate to return and stay here again. Thanks for the beautiful memories :)

Staff are always with a big smile. And the breakfast menu has a slightly change everyday so we are not bored in our 5days stay.

Rooms and corridor is a little too dark.

Inconveniently located near Shuhe village (but not walking distance). Basically a series of villas, which might be convenient for families? Age is starting to show / poor upkeep. Very understaffed. Very limited service. The Spa charges are absolutely ridiculous. Staying near Lijiang is a much better alternative.

酒店的院子很大很安静，可以看到雪山。房间里的设施齐全，有个大浴缸（我超喜欢），设计也很有品位。总之体验很棒！

房間設備稍舊，有損壞，例如電視搖控。前台沒有介紹酒店設施，例如水療，沒提供水療菜單。前台沒提供借傘服務。

Lovely hotel, perhaps not so conveniently located. Breakfast ... trying hard, but not really up to international standards

酒店很大，晚上显得有些冷清。入住的时候没有礼宾欢迎，自己找了好久才找到前台。硬件设施很好，只是有些设备稍显陈旧。总体来看性价比还不错，值得体验。