Illa Experience Hotel

Hotel
9,6
/10
Istimewa
47 ulasan

Kesan Menginap Tamu Lain

Elario

10,0
/ 10
Beautifully designed property in a great location. Service was excellent. An oasis in the city
Lihat terjemahan

Ellis

10,0
/ 10
Illa Experience Hotel is an absolutely beautiful property with both historic and modern elements. Our room (a second floor suite with views of the charming street) was incredibly spacious and well appointed. Indeed, the entire hotel was renovated with thoughtful details. The service was off the charts... seriously - the kindest, most helpful staff ever. They went out of their way to make our stay a pampered one - from accommodating a late check out to sourcing needed medicine in Quito. And the view from the second floor bar of the hills and the Angel of Quito was breathtaking. What a treat!
Lihat terjemahan

Judine

10,0
/ 10
The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.
Lihat terjemahan
Area Akomodasi
Lihat Peta
Calle Junin E1-44 y Montufar, Quito, Pichincha, Ecuador, 170401

Fasilitas Utama

Selengkapnya
Kolam Renang
Resepsionis 24 Jam
WiFi
Lift
Illa Experience Hotel berada di Quito. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
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Info Lokasi di sekitar Illa Experience Hotel

Calle Junin E1-44 y Montufar, Quito, Pichincha, Ecuador, 170401
Temukan Tempat Lainnya
Lobi Illa Experience Hotel
Lobi 2 Illa Experience Hotel

Lebih Lanjut tentang Illa Experience Hotel

General


Di Quito, (Pusat Bersejarah Quito)

Location


Dengan menginap di Illa Experience Hotel, Anda akan berada di pusat kota Quito, hanya 15 menit dengan berkendara dari Quicentro Sur Mall, Quito, Ekuador dan Lembah Ekstrem Nayon. Hotel yang mewah ini berada 0,5 mi (0,8 km) dari Plaza del Teatro dan 0,5 mi (0,8 km) dari Museum Camilo Egas.

Attractions


Jarak paling dekat yang ditampilkan hingga 0,1 mil dan kilometer.

Museum Manuela Saenz - 0,2 km / 0,1 mi
Teater Bolivar - 0,3 km / 0,2 mi
Lembah Ekstrem Nayon - 0,3 km / 0,2 mi
Museum San Agustin - 0,4 km / 0,2 mi
Alun-alun Kemerdekaan - 0,4 km / 0,3 mi
Taman Santo Domingo - 0,5 km / 0,3 mi
Gereja Santo Domingo - 0,5 km / 0,3 mi
Plaza Grande - 0,5 km / 0,3 mi
Teater Sucre - 0,5 km / 0,3 mi
Istana Carondelet - 0,6 km / 0,4 mi
Plaza del Teatro - 0,6 km / 0,4 mi
Katedral Quito - 0,6 km / 0,4 mi
Calle La Ronda - 0,6 km / 0,4 mi
Museum Maria Augusta Urrutia - 0,6 km / 0,4 mi
Gereja Society of Jesus - 0,6 km / 0,4 mi

Bandara yang dipilih untuk Illa Experience Hotel adalah Quito (UIO-Bandara Internasional Mariscal Sucre) - 41,3 km / 25,6 mi

Facilities


Manjakan diri Anda dengan pijat dan perawatan wajah di lokasi. Jika Anda mencari pilihan rekreasi, Anda bisa memilih antara kilang anggur yang terhubung, klub kesehatan, dan kolam renang outdoor. Hotel ini juga menyediakan akses Internet nirkabel gratis, layanan concierge, dan penitipan anak.

Business Facilities


Fasilitas unggulan antara lain pusat bisnis 24 jam, check-in ekspres, dan check-out ekspres. Antar-jemput ke bandara disediakan dengan biaya tambahan (tersedia 24 jam).

Dining


Nikmati hidangan di restoran, atau tetap tinggal di kamar dan manfaatkan layanan kamar (jam tertentu) hotel.Hilangkah dahaga dengan minuman favorit Anda di bar/lounge. Sarapan masakan setempat gratis disajikan setiap hari mulai pukul 07.00 hingga 10.00.

Rooms


Nikmati kenyamanan rumah Anda sendiri di salah satu dari 10 kamar yang didekorasi berbeda-beda dan dilengkapi dengan minibar dan televisi LCD. Akses internet nirkabel gratis tersedia untuk berbagai keperluan Anda, juga saluran satelit untuk menikmati hiburan. Kamar mandi pribadi mempunyai perlengkapan mandi desainer dan pengering rambut. Fasilitas mencakup telepon, serta brankas dan meja tulis.

Semua Fasilitas di Illa Experience Hotel

Bar, Kafe, dan Lounge Illa Experience Hotel
Bar, Kafe, dan Lounge
Kolam Renang Illa Experience Hotel
Kolam Renang
Fasilitas Hiburan Illa Experience Hotel
Fasilitas Hiburan
Ruangan Fungsional Illa Experience Hotel
Ruangan Fungsional
Ruang untuk Umum Illa Experience Hotel
Ruang untuk Umum

Kegiatan Lainnya

  • Paket proposal romantis
  • Kolam renang outdoor
  • Aktivitas outdoor
  • Acara peluncuran anggur
  • Ruang mencicip anggur
  • Spa
  • Klub kesehatan
  • Taman
  • Area piknik
  • Perpustakaan

Servis Hotel

  • Laundry
  • Surat kabar di lobby
  • Staff multibahasa
  • Check-in ekspress
  • Penitipan bagasi
  • Check-out ekspress
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Fasilitas Publik

  • Kopi/teh di lobby
  • Lift
  • Area bebas asap rokok
  • Brankas

Makanan dan Minuman

  • Winery
  • Sarapan

Aksesibilitas

  • Tanda khusus bagi tuna netra
  • Toilet bagi penyandang disabilitas

Fasilitas Bisnis

  • Fasilitas bisnis
  • Fasilitas bisnis

Fasilitas Ramah Keluarga

  • Kolam renang anak

Transportasi

  • Antar-jemput bandara

Konektivitas

  • WiFi gratis

Umum

  • Teras

Kebijakan Akomodasi & Informasi Umum di Illa Experience Hotel

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.

Waktu Check-in/Check-out

Check-in:
14:00 - 00:00
Check-out:
Sebelum 12:00

Hewan Peliharaan

Service Animals Not Allowed

Kebijakan Tambahan

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

  • Anda mungkin diminta untuk membayar biaya berikut di properti: Pajak Pertambahan Nilai (PPN) Ekuador sebesar 15%. Pembebasan PPN tersedia untuk traveler yang menunjukkan paspor dan visa turis yang valid sebagai bukti bahwa mereka bukan penduduk Ekuador.

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

Properti tidak mensyaratkan dokumen pernyataan kesehatan pada saat check-in, Pemilik/pengelola properti profesional, Check-out tanpa sentuhan tersedia, Tersedia transaksi nontunai, Check-in tanpa sentuhan tersedia, Properti tidak menawarkan tes COVID-19 di properti
  • Biaya antar jemput bandara: USD 75.00 per kamar (satu arah)
  • Biaya kasur lipat: USD 99.0 per malam

Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.

Informasi Umum

Fasilitas Populer
Kolam Renang, Resepsionis 24 Jam, WiFi, Lift
Waktu Check-In/Check-Out
Dari 14:00 - 00:00 - sampai 12:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di Illa Experience Hotel
10
Lantai yang tersedia di Illa Experience Hotel
3
Fasilitas lainnya di Illa Experience Hotel
Paket proposal romantis, Kolam renang outdoor, Aktivitas outdoor, Acara peluncuran anggur, Ruang mencicip anggur

Pertanyaan yang sering ditanyakan di Illa Experience Hotel

Fasilitas apa saja yang tersedia di Illa Experience Hotel?
Illa Experience Hotel memiliki fasilitas terbaik seperti: Kolam Renang, Resepsionis 24 Jam, WiFi, Lift. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Illa Experience Hotel?
Waktu untuk check-in di Illa Experience Hotel adalah mulai dari pukul 14:00 - 00:00 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Apakah Illa Experience Hotel menyediakan sarapan?
Iya, Illa Experience Hotel menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa Illa Experience Hotel?
Illa Experience Hotel memiliki 4.5 bintang
Ada berapa lantai yang tersedia di Illa Experience Hotel?
Illa Experience Hotel memiliki 3 kamar
Lihat Semua

Review dari Tamu Lainnya di Illa Experience Hotel

9,6
Istimewa
Dari 47 review
Kebersihan

10,0

Kenyamanan Kamar

10,0

Pelayanan dan Fasilitas

9,6

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Illa Experience Hotel

Jumlah review per halaman
20
40
Review teratas
Jane
icon-dengan Pasangan
dengan Pasangan
6,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

We booked this and one other Quito hotel for my wife’s special, ‘big birthday’ trip to Galapagos based on more than 40 Hotels.com 10/10 reviews. However, whilst the staff were all very pleasant and helpful, the hotel fell some way below what we, as fairly experienced international and third world travellers, consider to be quite reasonable expectations. It is located in a side street at the very edge of the ‘safe’ historic old town, to the point where locally-based lunchtime hotel diners stopped us at the entrance door and strongly cautioned us against turning right for fear of being mugged in broad daylight. Our room was on the hotel’s first level, being several meters below street level with obscured and permanently curtained windows and no view whatsoever. Our room’s coffee machine was missing, and our beverage supplies comprised 2 teabags with no milk or creamer. There was no hot water to the bathroom until 6am, (which presented a serious problem for our early flight out), ridiculously small bathrobes, and a poor selection of toiletries. The shower was interestingly designed with a lightly obscured glass side wall that became completely transparent when wet, and faced directly onto the bedroom area, thereby allowing me to recline on the bed and watch my wife showering, or vice versa. The wine list was unrealistically expensive, the mini bar demanded $6 for a small bottle of still water, and the dinner menu was unexciting. The lobby is dark and uninspiring, and what the
Read More
Adam
10,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Great location, friendly staff, clean room
Elario
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 27 minggu lalu

Expedia Group verified review

Beautifully designed property in a great location. Service was excellent. An oasis in the city
Maria Alexandra
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
8,0
/10
Diulas 35 minggu lalu

Expedia Group verified review

El hotel es bonito, las instalaciones están bien pero el gimnasio y la piscina estaban en reparaciones. El personal es atento, quizá un poco desorganizado. No indicaron que a las 17h30 había una experiencia con sombreros de paja toquilla, la cual nunca se dio... en compensación nos dieron un chocolate que estuvo bien. A las 20h30 tocaron la puerta de la habitación para ofrecernos un tratamiento o refresh facial no recuerdo bien. Si me hubieran avisado antes me preparaba pero cuando me avisaron estaba ya recostada en pijama por lo que lo rechace. Hubiera sido bonito saberlo con anticipación. En el desayuno se termino el pan y no nos toco pan... A pesar de haber conseguido una buena tarifa para la habitación me parece que la relación precio calidad no es adecuada, es muy costoso para que lo que es, no tienen estacionamiento y nos toco cargar las maletas hasta el mas cercano y pagar por nuestra cuenta, al menos eso se debería ofrecer a los huespedes.
Read More
John
10,0
/10
Diulas 43 minggu lalu

Expedia Group verified review

Overall very nice
Ellis
10,0
/10
Diulas 45 minggu lalu

Expedia Group verified review

Illa Experience Hotel is an absolutely beautiful property with both historic and modern elements. Our room (a second floor suite with views of the charming street) was incredibly spacious and well appointed. Indeed, the entire hotel was renovated with thoughtful details. The service was off the charts... seriously - the kindest, most helpful staff ever. They went out of their way to make our stay a pampered one - from accommodating a late check out to sourcing needed medicine in Quito. And the view from the second floor bar of the hills and the Angel of Quito was breathtaking. What a treat!
Read More
Judine
icon-Bisnis dan Wisata dengan Pasangan
Bisnis dan Wisata dengan Pasangan
10,0
/10
Diulas 47 minggu lalu

Expedia Group verified review

The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.
Jennifer
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 71 minggu lalu

Expedia Group verified review

Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Susana
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 74 minggu lalu

Expedia Group verified review

Buena ubicación y el personal hace el hotek
Aleksandra
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
8,0
/10
Diulas 92 minggu lalu

Expedia Group verified review

The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
Read More
Stephen
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 106 minggu lalu

Hotels.com verified review

Lovely stay, very helpful staff.
Michael
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 127 minggu lalu

Expedia Group verified review

Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Read More
Hanna
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 134 minggu lalu

Expedia Group verified review

We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
germain
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 157 minggu lalu

Hotels.com verified review

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
Kyle
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 158 minggu lalu

Expedia Group verified review

Excellent boutique hotel with warm conscientious staff and luxurious rooms.
A
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 178 minggu lalu

Expedia Group verified review

Great hotel, great experience. Lives up to its reputation.
Ferdinand
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 178 minggu lalu

Expedia Group verified review

Excellent staff and food experience amazing
Luis
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 179 minggu lalu

Expedia Group verified review

Great Staff! Friendly and unique.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 184 minggu lalu

Hotels.com verified review

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
Read More
Sharon
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 197 minggu lalu

Expedia Group verified review

The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.
Jumlah review per halaman
20
40

Siap wujudkan perjalananmu?

Buat Pesanan Sekarang
Lobi 4 Illa Experience Hotel

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.
9,6
Istimewa
Dari 47 review
Kebersihan

10,0

Kenyamanan Kamar

10,0

Pelayanan dan Fasilitas

9,6

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Illa Experience Hotel

Jumlah review per halaman
20
40
Review teratas
Jane
icon-dengan Pasangan
dengan Pasangan
6,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

We booked this and one other Quito hotel for my wife’s special, ‘big birthday’ trip to Galapagos based on more than 40 Hotels.com 10/10 reviews. However, whilst the staff were all very pleasant and helpful, the hotel fell some way below what we, as fairly experienced international and third world travellers, consider to be quite reasonable expectations. It is located in a side street at the very edge of the ‘safe’ historic old town, to the point where locally-based lunchtime hotel diners stopped us at the entrance door and strongly cautioned us against turning right for fear of being mugged in broad daylight. Our room was on the hotel’s first level, being several meters below street level with obscured and permanently curtained windows and no view whatsoever. Our room’s coffee machine was missing, and our beverage supplies comprised 2 teabags with no milk or creamer. There was no hot water to the bathroom until 6am, (which presented a serious problem for our early flight out), ridiculously small bathrobes, and a poor selection of toiletries. The shower was interestingly designed with a lightly obscured glass side wall that became completely transparent when wet, and faced directly onto the bedroom area, thereby allowing me to recline on the bed and watch my wife showering, or vice versa. The wine list was unrealistically expensive, the mini bar demanded $6 for a small bottle of still water, and the dinner menu was unexciting. The lobby is dark and uninspiring, and what the
Read More
Adam
10,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Great location, friendly staff, clean room
Elario
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 27 minggu lalu

Expedia Group verified review

Beautifully designed property in a great location. Service was excellent. An oasis in the city
Maria Alexandra
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
8,0
/10
Diulas 35 minggu lalu

Expedia Group verified review

El hotel es bonito, las instalaciones están bien pero el gimnasio y la piscina estaban en reparaciones. El personal es atento, quizá un poco desorganizado. No indicaron que a las 17h30 había una experiencia con sombreros de paja toquilla, la cual nunca se dio... en compensación nos dieron un chocolate que estuvo bien. A las 20h30 tocaron la puerta de la habitación para ofrecernos un tratamiento o refresh facial no recuerdo bien. Si me hubieran avisado antes me preparaba pero cuando me avisaron estaba ya recostada en pijama por lo que lo rechace. Hubiera sido bonito saberlo con anticipación. En el desayuno se termino el pan y no nos toco pan... A pesar de haber conseguido una buena tarifa para la habitación me parece que la relación precio calidad no es adecuada, es muy costoso para que lo que es, no tienen estacionamiento y nos toco cargar las maletas hasta el mas cercano y pagar por nuestra cuenta, al menos eso se debería ofrecer a los huespedes.
Read More
John
10,0
/10
Diulas 43 minggu lalu

Expedia Group verified review

Overall very nice
Ellis
10,0
/10
Diulas 45 minggu lalu

Expedia Group verified review

Illa Experience Hotel is an absolutely beautiful property with both historic and modern elements. Our room (a second floor suite with views of the charming street) was incredibly spacious and well appointed. Indeed, the entire hotel was renovated with thoughtful details. The service was off the charts... seriously - the kindest, most helpful staff ever. They went out of their way to make our stay a pampered one - from accommodating a late check out to sourcing needed medicine in Quito. And the view from the second floor bar of the hills and the Angel of Quito was breathtaking. What a treat!
Read More
Judine
icon-Bisnis dan Wisata dengan Pasangan
Bisnis dan Wisata dengan Pasangan
10,0
/10
Diulas 47 minggu lalu

Expedia Group verified review

The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.
Jennifer
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 71 minggu lalu

Expedia Group verified review

Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Susana
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 74 minggu lalu

Expedia Group verified review

Buena ubicación y el personal hace el hotek
Aleksandra
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
8,0
/10
Diulas 92 minggu lalu

Expedia Group verified review

The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
Read More
Stephen
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 106 minggu lalu

Hotels.com verified review

Lovely stay, very helpful staff.
Michael
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 127 minggu lalu

Expedia Group verified review

Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
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Hanna
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Wisata dengan Pasangan
10,0
/10
Diulas 134 minggu lalu

Expedia Group verified review

We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
germain
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 157 minggu lalu

Hotels.com verified review

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
Kyle
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Wisata Liburan Keluarga
10,0
/10
Diulas 158 minggu lalu

Expedia Group verified review

Excellent boutique hotel with warm conscientious staff and luxurious rooms.
A
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Wisata dengan Pasangan
10,0
/10
Diulas 178 minggu lalu

Expedia Group verified review

Great hotel, great experience. Lives up to its reputation.
Ferdinand
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 178 minggu lalu

Expedia Group verified review

Excellent staff and food experience amazing
Luis
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Wisata dengan Pasangan
10,0
/10
Diulas 179 minggu lalu

Expedia Group verified review

Great Staff! Friendly and unique.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 184 minggu lalu

Hotels.com verified review

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
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Sharon
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 197 minggu lalu

Expedia Group verified review

The property was gorgeous. The staff impeccable. The food could have been served with more speed but was nonetheless delicious.
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