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Illa Experience Hotel

Hotel
Mencari bilik untuk anda...
9.6
/10
Cemerlang
47 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

Elario

10.0
/ 10
Beautifully designed property in a great location. Service was excellent. An oasis in the city
Lihat terjemahan

Ellis

10.0
/ 10
Illa Experience Hotel is an absolutely beautiful property with both historic and modern elements. Our room (a second floor suite with views of the charming street) was incredibly spacious and well appointed. Indeed, the entire hotel was renovated with thoughtful details. The service was off the charts... seriously - the kindest, most helpful staff ever. They went out of their way to make our stay a pampered one - from accommodating a late check out to sourcing needed medicine in Quito. And the view from the second floor bar of the hills and the Angel of Quito was breathtaking. What a treat!
Lihat terjemahan

Judine

10.0
/ 10
The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.
Lihat terjemahan
Di Kawasan
Lihat Peta
Calle Junin E1-44 y Montufar, Quito, Pichincha, Ecuador, 170401

Kemudahan Utama

Lihat Lebih
Kolam Renang
Meja Depan 24 jam
WiFi
Lif
Illa Experience Hotel terletak di kawasan / bandar Quito. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih

Persekitaran Illa Experience Hotel

Calle Junin E1-44 y Montufar, Quito, Pichincha, Ecuador, 170401
Temui Lebih Banyak Tempat
Lobi Illa Experience Hotel
Lobi 2 Illa Experience Hotel

Ketahui Lebih Lanjut Mengenai Illa Experience Hotel

General
Dalam kejiranan (Pusat Bersejarah Quito) di Quito

Location
Dengan penginapan di Illa Experience Hotel, anda akan berada betul-betul di tengah Quito, dalam lingkungan 15 minit memandu dari Pusat Beli-belah Quicentro dan Quicentro Sur Mall, Quito, Ecuador. Hotel mewah ini berada 0.8 km dari Plaza del Teatro dan 1.1 km dari Gereja San Agustin.

Attractions
Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Muzium Manuela Saenz - 0.2 km / 0.1 mi
Teater Bolivar - 0.3 km / 0.2 mi
Gereja San Agustin - 0.4 km / 0.3 mi
Dataran Kemerdekaan - 0.4 km / 0.3 mi
Taman Santo Domingo - 0.5 km / 0.3 mi
Gereja Santo Domingo - 0.5 km / 0.3 mi
Plaza Grande - 0.5 km / 0.3 mi
Istana Carondelet - 0.6 km / 0.4 mi
Plaza del Teatro - 0.6 km / 0.4 mi
Katedral Quito - 0.6 km / 0.4 mi
Calle La Ronda - 0.6 km / 0.4 mi
Muzium Maria Augusta Urrutia - 0.6 km / 0.4 mi
Gereja Society of Jesus - 0.6 km / 0.4 mi
El Centro Cultural Metropolitano - 0.6 km / 0.4 mi
La Iglesia de El Sagrario - 0.6 km / 0.4 mi

Lapangan terbang pilihan untuk Illa Experience Hotel adalah Quito (UIO-Lapangan Terbang Antarabangsa Mariscal Sucre) - 41.3 km / 25.6 bt

Facilities
Manjakan diri anda dengan urut dan rawatan muka yang terdapat di tapak hartanah. Jika anda inginkan peluang rekreasi, anda akan mendapati kilang wain bersebelahan, sebuah kelab kesihatan dan kolam renang terbuka. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan aktiviti/penjagaan anak yang diawas.

Business Facilities
Kemudahan yang ditampilkan adalah termasuk pusat perniagaan 24 jam, daftar masuk ekspres dan daftar keluar ekspres. Pengangkutan ulang-alik lapangan terbang disediakan dengan dikenakan surcaj (tersedia 24 jam).

Dining
Nikmati juadah di restoran ataupun berjamu selera dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad) di hotel. Hilangkan dahaga anda dengan minuman kegemaran anda di bar/ruang istirahat. Sarapan masakan tempatan percuma disajikan pada setiap hari dari 7:00 hingga 10:00.

Rooms
Selesakan diri anda di salah satu daripada 10 bilik tamu yang dihias secara berasingan serta menampilkan bar mini dan Televisyen LCD. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program satelit disediakan untuk hiburan anda. Bilik mandi persendirian dilengkapkan dengan kelengkapan dandanan diri berjenama dan pengering rambut. Kemudahan yang disediakan merangkumi telefon serta peti besi dan meja.

Semua kemudahan dari Illa Experience Hotel

Bar, Kafe dan Lounge Illa Experience Hotel
Bar, Kafe dan Lounge
Kolam Renang Illa Experience Hotel
Kolam Renang
Kemudahan Hiburan Illa Experience Hotel
Kemudahan Hiburan
Pusat Kecergasan Illa Experience Hotel
Pusat Kecergasan
Ruang Umum Illa Experience Hotel
Ruang Umum

Aktiviti

  • Pakej lamaran romantik
  • Kolam renang terbuka
  • Kemudahan luar
  • Acara pelepasan wain
  • Bilik merasa wain
  • Spa
  • Kelab kesihatan
  • Taman
  • Kawasan berkelah
  • Perpustakaan

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Suratkhabar di lobi
  • Kakitangan berbilang bahasa
  • Daftar masuk ekspres
  • Penyimpanan bagasi
  • Daftar keluar ekspres
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Kemudahan Umum

  • Kopi/teh di lobi
  • Lif
  • Kawasan bebas rokok
  • Peti keselamatan

Makanan dan Minuman

  • Pengeluar wain
  • Sarapan

Kemudahan OKU

  • Braille atau papan tanda timbul
  • Bilik mandi mudah diakses OKU

Kemudahan Perniagaan

  • Kemudahan perniagaan
  • Pusat perniagaan

Mesra Keluarga

  • Permainan kanak-kanak

Kemudahan Internet

  • WiFi percuma

Umum

  • Teres

Polisi Penginapan & Maklumat Umum di Illa Experience Hotel

Nota Penting
Ingin daftar masuk di luar waktu penerimaan tetamu (waktu awal pagi atau lewat malam)? Sila hubungi pihak penginapan secara terus untuk pengaturan daftar masuk.

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
14:00 - 00:00
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Hartanah ini menerima kad kredit dan wang tunai
  • Transaksi tanpa tunai tersedia
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, dan alat pertolongan cemas
, Hartanah ini menawarkan pengangkutan pindahan dari lapangan terbang (surcaj boleh dikenakan). Untuk pengaturan pengambilan, tetamu mesti menghubungi hartanah 48 jam sebelum tiba, menggunakan maklumat hubungan pada pengesahan tempahan. Hartanah ini tidak menawarkan daftar masuk selepas waktu operasi. Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Kolam Renang, Meja Depan 24 jam, WiFi, Lif
Masa Daftar Masuk / Daftar Keluar
Dari 14:00 - 00:00 - hingga 12:00
Ketersediaan Sarapan
Ya, hotel mempunyai bilik yang menyediakan sarapan pagi
Bilik tersedia di Illa Experience Hotel
10
Bilangan tingkat di Illa Experience Hotel
3
Fasilitas lain di Illa Experience Hotel
Pakej lamaran romantik, Kolam renang terbuka, Kemudahan luar, Acara pelepasan wain, Bilik merasa wain

Soalan lazim tentang Illa Experience Hotel

Apa facilities yang tersedia di Illa Experience Hotel?
Berikut facilities yang ada di Illa Experience Hotel seperti Kolam Renang, Meja Depan 24 jam, WiFi, Lif. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Illa Experience Hotel?
Masa check-in di Illa Experience Hotel bermula dari 14:00 - 00:00 manakala masa check-out ialah pada Sebelum 12:00
Adakah Illa Experience Hotel menyediakan sarapan pagi?
Ya, Illa Experience Hotel menyediakan sarapan pagi. Walau bagaimanapun, anda perlu memilih bilik dengan sarapan pagi atau membayar caj tambahan jika anda menempah bilik tanpa sarapan.
Berapakah jumlah bintang yang dimiliki oleh Illa Experience Hotel?
Illa Experience Hotel ialah hotel bertaraf 4.5-bintang.
Berapakah bilangan tingkat di Illa Experience Hotel?
Illa Experience Hotel mempunyai 3 tingkat.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Illa Experience Hotel

Penilaian & Ulasan Keseluruhan Illa Experience Hotel

Sumber lain (47)
9.6
Cemerlang
Daripada 47 ulasan
Kebersihan

10.0

Keselesaan Bilik

10.0

Perkhidmatan dan Kemudahan

9.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Illa Experience Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Jacqueline
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
8.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

Hotel was like a jig saw puzzle with lots of stairways and areas. Still had construction going on. Rooms were very nice but no privacy unless you close your curtains. Room safes did not work in either of our rooms. You cannot flush toilet paper due to old pipes. Area did not feel very safe but we did not need to leave the hotel without a guide since the dining in the hotel was great. Overall I would recommend this hotel.
Read More
Jane
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

We booked this and one other Quito hotel for my wife’s special, ‘big birthday’ trip to Galapagos based on more than 40 Hotels.com 10/10 reviews. However, whilst the staff were all very pleasant and helpful, the hotel fell some way below what we, as fairly experienced international and third world travellers, consider to be quite reasonable expectations. It is located in a side street at the very edge of the ‘safe’ historic old town, to the point where locally-based lunchtime hotel diners stopped us at the entrance door and strongly cautioned us against turning right for fear of being mugged in broad daylight. Our room was on the hotel’s first level, being several meters below street level with obscured and permanently curtained windows and no view whatsoever. Our room’s coffee machine was missing, and our beverage supplies comprised 2 teabags with no milk or creamer. There was no hot water to the bathroom until 6am, (which presented a serious problem for our early flight out), ridiculously small bathrobes, and a poor selection of toiletries. The shower was interestingly designed with a lightly obscured glass side wall that became completely transparent when wet, and faced directly onto the bedroom area, thereby allowing me to recline on the bed and watch my wife showering, or vice versa. The wine list was unrealistically expensive, the mini bar demanded $6 for a small bottle of still water, and the dinner menu was unexciting. The lobby is dark and uninspiring, and what the
Read More
Adam
10.0
/10
Diulas 34 minggu yang lalu

Hotels.com verified review

Great location, friendly staff, clean room
Elario
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Beautifully designed property in a great location. Service was excellent. An oasis in the city
Maria Alexandra
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 50 minggu yang lalu

Expedia Group verified review

El hotel es bonito, las instalaciones están bien pero el gimnasio y la piscina estaban en reparaciones. El personal es atento, quizá un poco desorganizado. No indicaron que a las 17h30 había una experiencia con sombreros de paja toquilla, la cual nunca se dio... en compensación nos dieron un chocolate que estuvo bien. A las 20h30 tocaron la puerta de la habitación para ofrecernos un tratamiento o refresh facial no recuerdo bien. Si me hubieran avisado antes me preparaba pero cuando me avisaron estaba ya recostada en pijama por lo que lo rechace. Hubiera sido bonito saberlo con anticipación. En el desayuno se termino el pan y no nos toco pan... A pesar de haber conseguido una buena tarifa para la habitación me parece que la relación precio calidad no es adecuada, es muy costoso para que lo que es, no tienen estacionamiento y nos toco cargar las maletas hasta el mas cercano y pagar por nuestra cuenta, al menos eso se debería ofrecer a los huespedes.
Read More
John
10.0
/10
Diulas 59 minggu yang lalu

Expedia Group verified review

Overall very nice
Ellis
10.0
/10
Diulas 60 minggu yang lalu

Expedia Group verified review

Illa Experience Hotel is an absolutely beautiful property with both historic and modern elements. Our room (a second floor suite with views of the charming street) was incredibly spacious and well appointed. Indeed, the entire hotel was renovated with thoughtful details. The service was off the charts... seriously - the kindest, most helpful staff ever. They went out of their way to make our stay a pampered one - from accommodating a late check out to sourcing needed medicine in Quito. And the view from the second floor bar of the hills and the Angel of Quito was breathtaking. What a treat!
Read More
Judine
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
10.0
/10
Diulas 62 minggu yang lalu

Expedia Group verified review

The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.
Jennifer
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 86 minggu yang lalu

Expedia Group verified review

Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Susana
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 90 minggu yang lalu

Expedia Group verified review

Buena ubicación y el personal hace el hotek
Aleksandra
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 107 minggu yang lalu

Expedia Group verified review

The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
Read More
Stephen
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 121 minggu yang lalu

Hotels.com verified review

Lovely stay, very helpful staff.
Michael
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 142 minggu yang lalu

Expedia Group verified review

Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
Read More
Hanna
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 149 minggu yang lalu

Expedia Group verified review

We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
germain
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 173 minggu yang lalu

Hotels.com verified review

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
Kyle
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 174 minggu yang lalu

Expedia Group verified review

Excellent boutique hotel with warm conscientious staff and luxurious rooms.
A
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 193 minggu yang lalu

Expedia Group verified review

Great hotel, great experience. Lives up to its reputation.
Ferdinand
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 194 minggu yang lalu

Expedia Group verified review

Excellent staff and food experience amazing
Luis
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 194 minggu yang lalu

Expedia Group verified review

Great Staff! Friendly and unique.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 200 minggu yang lalu

Hotels.com verified review

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
Read More
Bilangan ulasan setiap halaman
20
40

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Kolam Renang 4 Illa Experience Hotel

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Penilaian & Ulasan Keseluruhan Illa Experience Hotel

Sumber lain (47)
9.6
Cemerlang
Daripada 47 ulasan
Kebersihan

10.0

Keselesaan Bilik

10.0

Perkhidmatan dan Kemudahan

9.6

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Illa Experience Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Jacqueline
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
8.0
/10
Diulas 23 minggu yang lalu

Hotels.com verified review

Hotel was like a jig saw puzzle with lots of stairways and areas. Still had construction going on. Rooms were very nice but no privacy unless you close your curtains. Room safes did not work in either of our rooms. You cannot flush toilet paper due to old pipes. Area did not feel very safe but we did not need to leave the hotel without a guide since the dining in the hotel was great. Overall I would recommend this hotel.
Read More
Jane
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 30 minggu yang lalu

Hotels.com verified review

We booked this and one other Quito hotel for my wife’s special, ‘big birthday’ trip to Galapagos based on more than 40 Hotels.com 10/10 reviews. However, whilst the staff were all very pleasant and helpful, the hotel fell some way below what we, as fairly experienced international and third world travellers, consider to be quite reasonable expectations. It is located in a side street at the very edge of the ‘safe’ historic old town, to the point where locally-based lunchtime hotel diners stopped us at the entrance door and strongly cautioned us against turning right for fear of being mugged in broad daylight. Our room was on the hotel’s first level, being several meters below street level with obscured and permanently curtained windows and no view whatsoever. Our room’s coffee machine was missing, and our beverage supplies comprised 2 teabags with no milk or creamer. There was no hot water to the bathroom until 6am, (which presented a serious problem for our early flight out), ridiculously small bathrobes, and a poor selection of toiletries. The shower was interestingly designed with a lightly obscured glass side wall that became completely transparent when wet, and faced directly onto the bedroom area, thereby allowing me to recline on the bed and watch my wife showering, or vice versa. The wine list was unrealistically expensive, the mini bar demanded $6 for a small bottle of still water, and the dinner menu was unexciting. The lobby is dark and uninspiring, and what the
Read More
Adam
10.0
/10
Diulas 34 minggu yang lalu

Hotels.com verified review

Great location, friendly staff, clean room
Elario
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 42 minggu yang lalu

Expedia Group verified review

Beautifully designed property in a great location. Service was excellent. An oasis in the city
Maria Alexandra
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 50 minggu yang lalu

Expedia Group verified review

El hotel es bonito, las instalaciones están bien pero el gimnasio y la piscina estaban en reparaciones. El personal es atento, quizá un poco desorganizado. No indicaron que a las 17h30 había una experiencia con sombreros de paja toquilla, la cual nunca se dio... en compensación nos dieron un chocolate que estuvo bien. A las 20h30 tocaron la puerta de la habitación para ofrecernos un tratamiento o refresh facial no recuerdo bien. Si me hubieran avisado antes me preparaba pero cuando me avisaron estaba ya recostada en pijama por lo que lo rechace. Hubiera sido bonito saberlo con anticipación. En el desayuno se termino el pan y no nos toco pan... A pesar de haber conseguido una buena tarifa para la habitación me parece que la relación precio calidad no es adecuada, es muy costoso para que lo que es, no tienen estacionamiento y nos toco cargar las maletas hasta el mas cercano y pagar por nuestra cuenta, al menos eso se debería ofrecer a los huespedes.
Read More
John
10.0
/10
Diulas 59 minggu yang lalu

Expedia Group verified review

Overall very nice
Ellis
10.0
/10
Diulas 60 minggu yang lalu

Expedia Group verified review

Illa Experience Hotel is an absolutely beautiful property with both historic and modern elements. Our room (a second floor suite with views of the charming street) was incredibly spacious and well appointed. Indeed, the entire hotel was renovated with thoughtful details. The service was off the charts... seriously - the kindest, most helpful staff ever. They went out of their way to make our stay a pampered one - from accommodating a late check out to sourcing needed medicine in Quito. And the view from the second floor bar of the hills and the Angel of Quito was breathtaking. What a treat!
Read More
Judine
icon-Perniagaan dan Rekreasi dengan Pasangan
Perniagaan dan Rekreasi dengan Pasangan
10.0
/10
Diulas 62 minggu yang lalu

Expedia Group verified review

The hotel was quite an experience the best service I ever had! Located in the old city very antique with new world amenities. The staff is great and the food is amazing this is truly an experience. Please let the resort arrange your driver Giovanny is the best. Love love this hotel.
Jennifer
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 86 minggu yang lalu

Expedia Group verified review

Beautiful property!! Amazing touches throughout the hotel. We were upgraded with our Expedia VIP to a lovely suite. Hotel staff is so gracious and accommodating.
Susana
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Rekreasi dengan Pasangan
10.0
/10
Diulas 90 minggu yang lalu

Expedia Group verified review

Buena ubicación y el personal hace el hotek
Aleksandra
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
8.0
/10
Diulas 107 minggu yang lalu

Expedia Group verified review

The property itself is very nice, but the old town area is not safe at night and the hotel should do better to make sure their guests can enter it whenever they want to come back from outside. We left for dinner and came back to the hotel at 9pm. There was nobody at the front desk to let us in for whatever reason and we were not given a front door fob or key. We rang the doorbell for 20 minutes, we tried to knock, call the front desk, etc. to be let in. BUT NOBODY LET US IN. We are patient people except for the fact that old town Quito is UNSAFE AT NIGHT TIME for tourists. There are people who heckle you and who loiter outside the hotel at night, leaving us feeling very unsafe because we looked like tourists and were unable to get into our hotel. We thankfully went to an open place next door and they called the front desk persons cell phone who let us in after 40 minutes. The front desk person said they were cleaning the jacuzzi and did not hear the ring. However, for any hotel excluding that this is luxury, making their guests feel unsafe is especially unacceptable. I highly recommend either getting backup staff, giving guests a key fob for the front door when they check in, getting a louder doorbell, etc. not having someone at front desk at night is not acceptable. We did not feel safe outside at night in Quito and there should be a way to enter a hotel you pay to stay in. Please resolve for future.
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Stephen
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 121 minggu yang lalu

Hotels.com verified review

Lovely stay, very helpful staff.
Michael
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 142 minggu yang lalu

Expedia Group verified review

Ecuadorian Luxury, World-Class Hospitality For our first trip to Quito, we wanted to stay somewhere very special. That meant eschewing the modern chain hotels in the suburbs in favour of someplace unique in the historic district. I narrowed the list to three places within a few blocks of one another, but the boutique size of ILLA Experience Hotel and Spa, and the glowing reviews here that lauded the staff for their exceptionally personal service, won me over. I can’t imagine having made a better choice. This is one of the best hotels we have experienced anywhere in the world. The outstanding service began well prior to our arrival. So many emails and WhatsApp messages were exchanged between the front desk staff and me as we worked out dinner reservations, airport transfers, potential tours, and one very special request. Since it was to be our first time ever not being at home for December 24th and 25th, I asked if it would be possible for me to pay to have a real Christmas tree put up in our room. It was an instant and enthusiastic “Yes!” from ILLA, and over the subsequent few weeks they sent me photos of the type of tree available, and potential ornaments and nativity sets. Eventually, together, we settled on a selection of typical ornaments, simple white lights, and a large cluster of red Ecuadorian roses at the top. The price was very reasonable as well. The next generous gesture came when we landed at 6AM on Christmas Eve day. The hotel had someone
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Hanna
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 149 minggu yang lalu

Expedia Group verified review

We chose Illa Experience as our base in Ecuador and are so glad we did! We just completed our first stay (out of three) and are already looking forward to returning. It feels like a safe space in the beautiful old town of Quito with the most attentive staff. Really feels like home away from home!
germain
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 173 minggu yang lalu

Hotels.com verified review

Endroit magnifique ! Le service est extraordinaire! Le personnel à la réception et à la restauration prend vraiment bien soin de nous ! Endroit très sécuritaire ! Un merci spécial à David pour l’aide à l’organisation de nos différentes visites
Kyle
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 174 minggu yang lalu

Expedia Group verified review

Excellent boutique hotel with warm conscientious staff and luxurious rooms.
A
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 193 minggu yang lalu

Expedia Group verified review

Great hotel, great experience. Lives up to its reputation.
Ferdinand
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 194 minggu yang lalu

Expedia Group verified review

Excellent staff and food experience amazing
Luis
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 194 minggu yang lalu

Expedia Group verified review

Great Staff! Friendly and unique.
Verified traveler
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 200 minggu yang lalu

Hotels.com verified review

Great room and common areas. Great location. The highlight of the hotel experience was any meal with Juan Carlos, the chef. Very few tables, and people from all over Quito come for his delicious, hand-crafted meals that he prepares where you may watch. What TLC! Excellent staff like Juan David, Christian, Francisco and Vincent.
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