Best Western Plus Centurion Hotel

Double room was fine. Unfortunately the bar area & the two restaurant areas were insufficiently heated to be comfortable, and the whole ambience was cold & soulless due to the terrible dark prussian blue paintwork everywhere & the open utilitarian atmosphere. All the seating was fine but the hard flooring & lack of anything to break up that "warehouse" feel of hard floors & empty walls allowed sound to travel easily from the bar area to the restaurant areas. We were seated by staff at the table for 2 closest to the bar area (down a few steps) but all we could hear was the chat of the 2 or 3 people in the bar area & a couple of staff, over the music playing. We moved ourselves to a table in the conservatory area (I don't think she was pleased) - a large almost victorian type conservatory with great high roofline. Again some of that awful cold blue, open plan & not a plant in site! What a waste! Should have large trough of tall plants (even if not real) to break up the room & absorb some of the noise. We were the only ones in that area until an hour or so later & only 1 or 2 people eating in the other part but staff still managed to get the order wrong! The food was overpriced we think.

I had a great stay here. Rooms were clean and spacious. It wasn't the world's greatest location without a car, but I made it work with walking/busses.

Convenient location. Very quiet! Overall gave it 5 stars as the only things we didnt like was the dated feel of the hotel and staff on the bar seemed to not know too much and just wanted to go home. Otherwise a great place with great potential.

Large comfy room, good selection of teas and coffee in room. Reception staff were fantastic throughout. Bar area nice and clean, good selection of beers and spirits. Food okay, nothing special but not bad. Not a huge fan of 12.5% service charge added to food orders particularly in a restaurant that mostly offers more ‘snack’ type food (pizza burgers etc)

Beautiful place

Generally speaking very good. The things that spoiled it for me was the noise of the private parties, both on the Friday and Saturday nights. Added to the fact that a constant stream of party guests traipsing through the bar to go outside to smoke and huddled together because of inclement weather the doors stayed open, letting the wind and rain blow through the bar. It made having a quiet drink uncomfortable, I ended up retiring early to be comfortable. I appreciate parties are necessary for income but some arrangements could be made for the smokers to be away from the doors to the bar.

The Reception staff were extremely helpful when I arrived at changing the room for my elderly mother who could not walk up the stairs. Very kind ladies – particularly the head housekeeper whose name I can’t remember – I think she was Polish.

Lovely surroundings in a quiet village. Very friendly staff. Five minute walk to bus to Bath city centre. Does not have a lift but for us that was no a problem.

Staff very happy to help Good parking Great location

Good around short time stay, value for money with pleasant staff.

Bar and Restaurant area cold small room

Very short one night stay. But really good, nice breakfast. Stayed in BW in USA, equally as good. Will stay with BW hotels given a choice.

Although hotel under renovation, I wouldn't say the service was exemplary. Missing the personal touch.

Friendly staff and room was decent, gym was ok for a hotel gym. Nothing much around hotel so have to work 20 mins plus. Tiny things let them down slightly., 2 long hairs in the shower, crack in the join between wardrobes and ceiling. They were having work done in hotel on restaurant but felt like it didnt impact on me at all. Pleasant stay. Will definitely go back

The cost of food was very expensive especially the breakfast. The service at reception was excellent

Slippers always good thing. Great to have proper coffee bags instead of instant. Sadly snacks in restaurant were not very good. Duck rolls, crispy outside and mushy tasteless filling. Cooked holumi (sorry for spelling) overcooked ,chewy and tasteless. However next day ordered cheese board---excellent , wonderful crackers and chutney, interesting four cheeses as advertised as five ! But lovely presentation. All reception staff were excellent.

I've stayed here a few times & the staff are always pleasant , the food is good & if the sun is shining its lovely to sit out in the garden! We'll be back next year for our annual golf trip to Wells.

Excellent service, friendly staff, nice food.

Great room, comfy bed. Had the best nights sleep

Property is clean and well maintained. Had trouble with room cleaning as we expected automatic daily room cleaning. We did not put the room cleaning sign out, so 1st no cleaning. The restaurant is good food, but extremely overpriced for the location for hotel guests. Staff did recommend other pubs in the area which are far better and reasonably price.