DoubleTree by Hilton Hotel and Spa Liverpool

Pretty average. No response on messages in 2 weeks before stay. We've stayed before and hotel was previously good, however now looks tired with lots of repairs needed, and many stains. Had one request which was for breakfast in bed, which we were happy to pay extra. Told by first concierge not possible and to come down and take food back up to room? Which defeats the object. Asked second who said you couldn't do it there at front desk and had to go to room, use menu and call? Went to room and no menu in room or online. So we gave up. Used to be good but hotel and service now lacking somewhat.

The hotel was lovely, needed a little decorating in areas. The staff were so friendly and helpful. The breakfast was really good, lots of choice, fresh and hot. Overall a good comfortable stay just needing a few additions in the room like vanity magnifying mirror and usb sockets.

Stayed in one of the junior suites. Nice size room comfortable bed.

A real nice and quite hotel, very central located, fine room and good breakfast

Disappointed with an accessible room, over priced, floor in bathroom was dirty and no room service

Very good food & drink

The carpet in the bedroom looked dirty. The chair in the area where I had breakfast was dirty, with the material on the seating area stained. I was not advised about breakfast just shown to the dirty seating area and left to find out about tea/coffee etc For the £200 room and the £102 spa I did expect the hotel to be presented in a clean state of repair. I was very disappointed.

Loved the hotel location was great all within walking distance for amenities. The only negative for myself was they need to update there pillows as my hardly had any filling in them so not good for my sleep

Excellent stay

Great little place good location

Rooms were cold, I was stuck next the the boilers which were right outside my window all night running Room was freezing

The hotel was nice and as expected for a 4 star, though very disappointed with the spa facilities and what was available for £25 per person

It was okay

Great hotel very kind an helpful

Had a fantastic time and wouldn't hesitate in staying again. Staff were really friendly and helpful

Good location but the hotel left many things to be desired. Maintenance man clearly has zero pride in their work. Very poor workmanship around the room we had. See pictures! When we arrived with small children, we went up to the 6th floor and then found we needed to climb to more flights of stairs. Extremely inconvenient with small children and large rolling bags. The hotel is also on motion censored lights. Seems like a good idea except when you’re sitting in your closet trying to go through clothes and the lights go out or sitting at the elevator waiting and the lights go out. It didn’t feel eco friendly, it just felt unsafe and annoying to open up your door to a dark hallway. Zero free water in this hotel so for that I give one star. All hotels should supply free water - so forget the hard cookie and trade for water. Gym had cups and water 2 of the 8 days we stayed and didn’t have any cleaning products out to clean off the machines when we were done. Shower was extremely small. I am a 5ft, 100lb woman and I had to turn off the rainwater shower just to wash because there was no other room without bumping my elbows or washing all the soap off immediately. Whoever designed the spacing on bathrooms, closets and rooms did poorly. Staff did not greet us upon arrival. Overall, would not stay here again.

No coração da cidade

Overall a good stay. Great location. There where problems with their billing process. It didnt make sense how it was done and even though you choose the 'pay at property' option they take a nights stay cost days before you even get there which is not noted when booking the stay and I was not even informed that they where going to do it.

Really great quality rooms, comfortable beds and great shower! Large TV in room and breakfast fantastic quality. My only minor niggle is the bed pillows were a little small.

Charged me 2x, had to go back to receptionist to get a refund which will take 5 days! I was on teams meetings in my room and the internet was the worst I have experienced, you had to pay £25 extra for the health spa, not acceptable. I won’t be go back to this hotel!