Hilton London Euston

I recently stayed at your hotel and wanted to share some feedback regarding my check-in experience. While I appreciate the professionalism of your team, I felt quite uncomfortable during the process. I had booked a double room for myself, and when I arrived with my sister and her two children-who were simply accompanying me at the time of check-in-the front desk staff questioned me twice about whether my sister was my wife. I clarified both times that she is my sister and that I would be the only one staying in the room. Despite this, I felt that the staff member remained doubtful, which made the situation rather awkward and uncomfortable. I fully understand that hotels must verify guest details and ensure bookings align with policies. However, I would have appreciated a more discreet and respectful approach in handling the matter. I hope you can take this feedback constructively so future guests do not experience similar discomfort. Thank you for taking the time to read my message. I value your attention to guest satisfaction and trust this feedback will be received in the spirit of improvement.

Check issue was caused when the name given was different despite having all the booking details and payment was made prior to arrival. ID was also requested. Not happy with this service and having spent over £700 for two rooms to receive this service!

Nice front desk, people-the room was OK but a little small even though I chose a premium one-worst thing, however, is a noise from the street. It is really significant.-I would recommend a hotel to change the window so they would damp the noise-breakfast was fine and the breakfast person was also very nice

Good

Staffs are all in good services😍

Hotellet er slitt og ikke verdt prisen som Hilton setter, men personalet er hyggelig og renholdet bra, og beliggenheten super!

Staff was very professional and helpful.

No AC and the staff wasn’t helping.

Nice size rooms with very comfortable beds

Location was great, but hotel is in need of renovation and upgradingmoderna

地點方便， 價格合理， 交通方便， 附近有Euston 地鐵站， King cross & St Pancras 火車站， 巴士站

Heel goed hotel, ligt vlak bij st pancras station 10 minuten wandelen. Bushaltes voor de deur en metro ook vlak in de buurt. Heel uitgebreid ontbijt.

Absolute little gem. Best value for the money in a long time

Brilliant stay at your hotel, excellent price and location for getting anywhere we wanted to go, room was very clean and big enough for the 3 of us

Sin comentario

Staff were great, Bar staff fun and gregarious. Breakfast monitored by 4 to five persons and great. Room was Victorian and regal. Would have liked scaffolding to be down and probably is now.

Nada

Disappointing accommodations for a brand like Hilton...way overpriced. The "family room" was smallish..expected more room than the price reflected. The number of electrical outlets was very limited...I understand this is an old structure, but it could be improved upon I think.

Good location for our needs.

Mycket trevlig och serviceminded personal. Speciellt i frukostmatsalen. Vi hade bokat ett rum för tre personer. Rummet var ett "insides" så det hade bara ett fast fönster som vette ut mot ett atrium med matsal. Det framgick inte vid bokning. Den tredje sängen var en extrasäng med mycket dålig och sliten madrass. Frukosten var ok. Basic. Överlag hade hotellet en "trött och sliten" känsla.