Kings Arms Bicester

I’ve stayed at this property multiple times and never had a major issue. However, on this occasion I spent 2 nights without any hot water and therefore no ability to wash. I mentioned to reception after the first night, expecting it to be resolved but it was not. I was told to email them after the second night to discuss compensation and whilst the beginning of the conversation was good it amounted to very little. I was promised “head office” would be in touch to resolve the situation, which didn’t happen. Rather than any compensation I was then offered a discount on my next nights stay, totalling a measly £11 discount, which felt like a further insult after not being able to wash for 3 days. Steer clear at all costs!

Just a quick stay but very comfortable

Hotel Inspector would’ve had a field day with this one. Weird little staircase to rooms (unsuitable if you have mobility issues) Dirty room with ill fitting carpet, dirty, stained bathroom, I especially regretted lifting up the toilet brush to use it. Windows don’t fit so it’s drafty and they didn’t lock - room leads to a fire escape so someone could have easily broken in from outside. Staff didn’t speak good English, but they did manage to convey that front door would be locked from 10pm and that I could use my room key to open it. I immediately knew that wasn’t going to work (I did try and fail at 9.50pm) so I opened my window and literally clambered back in, essentially breaking in to my own room. Classic!

Great overnight

Very comfy, excellent staff and ideal location Would stay again!

It is right on the busy junction. Not many attractive restaurant's around.

Towel was not properly wash . Soiled stain!!! Reported it.

Property is run down. Had one window pane missing covered by a sign that said "do not open window". Carpet was stained. Staff were ok. Location was ok.

This is a great old place and is obviously tired in places but if you want a good nights sleep then don’t choose a hotel on the main square Lots of noise and light No breakfast service dispute being on the booking ?? Only informed upon arrival

A very basic and run-down hotel sorry. Felt like it was not really catering for hotel customers tbh - a very run down room.

Externally the render and paintwork was cracked, blown or missing, the wooden sash windows were propped open with waste paper baskets, bottles of water and toilet rolls. Pot holes at car park entrance in unlit alleyway. Inside the building things really went down hill, kitchen had been recently shut without notice, small bar area for locals used to double up as reception desk. Stairwell and passage carpets smelling of stale dust with huge old cobwebs present in most areas. The room on the 2nd floor had no water pressure for a shower, no hot water in the sink (I had to boil the kettle for a shave and quick sink wash), massive crack in the ceiling, very noisy night times being unable to close the windows properly. Overhearing other guests queuing to complain to reception about the conditions, I asked a staff member if the building was under new ownership awaiting a major fire for the insurance. The building is so neglected throughout that even a £500,000 refurbishment wouldn’t cover the work required.

A very tired hotel. Room had a broken window, peeling paint and bar was out of draft beer and closed early. Fortunately room was clean if dated. Needs a big makeover.

wasn't sure if this building was abandoned or not when I arrived, soon realised it wasn't when I was rudely addressed by the hotel receptionist

There was no food available. Both decent beer taps were off and there was a pop left in the toilet

Carpets dirty , no cold water in shower , shower didn’t work properly, no handle on toilet chain. Window was propped up with a toilet roll . Tv didn’t work , shower head was filthy. Room didn’t get serviced and was unbelievably hot

After we checked in the guys on reception kindly carried our heavy cases to the top of the building, room 17 is up a narrow staircase. The building is very old. The room slopes in many directions but was spacious with a super-king bed, the bathroom was also very large but it was impossible to stand in the bath/shower as it was under a sloping roof. Our pillows had no pillow protectors & were heavily stained a foul yellow colour from sweat. The bed didn’t have a mattress protector either. We showed the guys on reception our unsavoury pillows & asked for new pillows or at least pillows that were clean - they didn’t have any so they gave us extra pillow cases. As the town was booked out we had no choice but to go with this. It really is totally unacceptable to have such low standards of cleanliness, this hotel really needs to lift its game. Would we stay again - NO!!!

This small town inn is rather run down. We can only comment fully on our room. The room was on the second floor and was spacious and airy - unfortunately it is in need of repair to the point of possible being unsafe. The window frames are rotten, that in the bathroom having lost its bottom right corner. All the windows can be opened fully to an extent that is dangerous for children and the sashes are broken - so the windows do not stay open unless propped. The tiles on the bathroom floor are broken and loose and my wife hurt her foot on some broken edges. We complained about this and the hotel effected a minimal repair of the worst area - though many more tiles were loose. In general the room was grubby, though to be fair it is so large and the general condition with broken skirtings and redundant, former central heating pipes would make a thorough cleaning difficult. There is a hatch in the bathroom ceiling the wooden surround of which is brown with dirt. The exterior of the property is very tatty. The window frames are in sadly need of attention and there is unfinished demolition work in the car park at the rear. I am sorry to be so critical but our room in this hotel was over £100 a night which made it poor value for money. The public areas were cleaner and smart and the general decrepitude of the building was not so evident. An additional issue was that our daughters camp bed had a duvet without a cover.

Booked for the lads for working away. They were disappointed with the cleanliness. Pubes in the bedding and in the bathroom. They have asked me not to book this one ever again.

Horrible stay , no air conditioning/. no fan / hot and cold water bad / bad smell all around the hotel . Never go back there again.

The bed is very comfy room and bed large