Mercure Bristol Grand Hotel

Room was cold heater only had one wheel smelt damp food cold coffee cold drinks far to expensive

Very good

Have stayed here several times before as good location to explore Bristol. Staff friendly and had a bigger room than expected,which had been updated.

Would not repeat. Air con broken. Mattress had all the springs coming through. Tea and coffee not replenished. Dirty bedding (not ours ) left on our room, noisy (kept awake at 3am, hanger for clothes over tea tray, staff rude.

My stay here was just ok. The heater/furnace was not working in my room so they brought in a plug in stand up heater. The shower drain did not drain well during shower. I had to request a body wash that was empty and pump did not work. They eventually moved me to another room and furnace worked but land line phone did not. :( they did fix the phone but also my first room had alot of noise not only from people in the hallway but people down below on the street late at night. It was not pleasant or quiet.

The room was lovely. We did not sleep well due to a neighbour next to us being i considerate by having a loud conversation on the phone. We were up at 3:00am. The walls are thin and can hear everything. I was a bit dissapointed with that. You can hear people walking outside your room as rhe floor creaks alot

The hotel is fine but I asked for a quiet room and it turned the walls on the second floor were paper thin. A group in the next room partied until 5am then started again at 10am and it was as if they were in the room with me. No sleep.

Booked this last minute for our wedding anniversary, I added a message on booking to say as such. When checking in we got a free room upgrade and a two complimentary drinks. Room and bed were large, the bed was very comfortable and the bathroom was nice and clean. Had robes and slippers(needed as bathroom tiles were cold!)

Very poor service by Front Desk.

Disgusting. Do not stay here. Carpet in room heavily stained, bed sheets don’t fit so can’t be tucked in and you wake up on yellowing mattress. Rubbish in stairwell for over 24 hours. Do not stay here, there are so many better places to stay!

The Grand Hotel is in an excellent part of town. It is easily walkable to restaurants, the St Nikolas Market, and the shopping mall. The room itself was basic, but clean. The bar was welcoming and the staff friendly

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Overall it was shocking, i had to change rooms in the evening and was met with a young rude boy boasting about his wage. Day staff lovely but he was awful, ruined it for me.

The hotel is only OK. The rooms were freezing, heathers are in very state, and one room did not warm up. I requested an extra duvet/ blanket to reception. NEVER got it. Lights in room are very low, and not easy if you need to work before your meeting. In general, I would not recommend this OK hotel

I thought other reviewers were perhaps just being a bit negative based on reviews I read and I went with an open mind, but I have to be honest and say I would not stay there again. It is not a very friendly or welcoming hotel. The foyer is beautiful, but the staff are the heart of a place and it just did not have a friendly or welcoming feel. The room was fine, but not worth the money it cost to stay. The walls are thin, you so will hear other guests. Great location, just a shame it doesn't have a nice feel to the place.

Staff were awesome, very friendly and helpful, nothing but praise and thanks for them. Car park is a challenge in anything bigger than a small hatchback. I have a medium sized SUV with a fairly decent turning circle, no struggles but many multiple point turns and fretting about scrapes, picked my spot based on likelihood of getting a bump from another car.

Reception very welcoming, room clean, bed comfortable.

We enjoyed our stay and we would stay again. There were good dining and drinking options within walking distance. The room was comfortable and clean.

The person who checked us in lacks customer service. Don’t expect someone who is over enthusiastic but a bit better personality would help. I don’t understand why they take the card to pre authorise the check in payment and when when you check out they take the card again. Surely if a card is pre authorised it just takes the payment. This is how it worked in all other hotels I have stayed at On leaving we were giving a validated car park ticket which was great but it didn’t work. And when I went back to ask about it the aptitude of the staff member was why am I asking this. The hotel itself is lovely; the room was stunning with coffee tea amenities supplied; the bathroom spacious although surprised that the shower itself has no shampoo or shower gel supplies which you would expect to see in a hotel of this standard. We didn’t use the bar area so can’t comment but the general cleanliness of the hotel was lovely and it’s situated in a perfect location for access to the main shopping area and night life.

Really bad experience. Long queue at check in. Suite was very dated, no working heating and extremely loud due to an organised party going on directly below (until 1am). Asked to change rooms and was told they were full (which wasn’t true as I did get a different room when I spoke to the manager), lady on reception was extremely rude and told me that the party is going on because they have to make money, she also took a personal call and went to the back room to scream loudly at what I assume was a family member. Was moved from the suite to a superior room (which was actually nicer than the suite). Location is good, but seriously awful service.