The Rose & Crown Hotel, Sure Hotel Collection by Best Western

I stayed for one night with breakfast included, and unfortunately, the cost is not justified by the level of service or the state of the hotel. The bathroom was unhygienic—dirty toilet, no water pressure in the cold shower, and water leaked everywhere. The coffee setup was poor: a dirty cup, barely any coffee in the sachets, and no spoon provided. The bed was uncomfortable, with a noticeable dip in the mattress and a constant squeaking sound. I could hear music from the bar and footsteps from other guests, which made it hard to sleep. There was no air conditioning, and the dirty windows were covered in pigeon droppings. The only positive was the charm of the building’s original style, which I appreciated. However, the place desperately needs attention, upgrades, and proper maintenance.

We booked last minute under the impression that this hotel was part of the best western group According to Various google searches But became very obvious upon arrival that the standards and decor were not what you would expect from a best western hotel Carpets were filthy, dusty surfaces , no plug which didn't matter as the sink took ages to drain away Mattress was uncomfortable and noisy due to springs Pre booked so felt we wouldn't get our money back if cancelled after checkin Very disappointing as the photos do not give a true impression of what was probably a nice coachhouse several years ago

Have stayed regularly and always enjoyed my stay. Comfortably and convenient to high street.

Bed was comfortable we had a goodnight

GEART LOCATION JUST NEEDS TO BE REFURBED

Friendly staff, great location and within easy walking distance to the train station, rooms are a little tired but comfortable. On site parking available foc but quite tight in places.

dirty room, shower would not stay up, rusty drain in bath, unfreindly staff

The staff are super friendly and welcoming but the room is very dated, curtains hanging off so don’t completely close, cobwebs and generally cleanliness of room which is a real shame as the location is fantastic.

Sadly this hotel is extremely old fashioned, has issues with cleanliness within the room to the point where I felt filthy, no breakfast after certain times although advertised as ran out and issues with pigeons right outside the window of my room. I have complained to Expedia. Good location but aside from that sadly everything about this hotel is not good!

The hotel is in a good central area for Tonbridge with easy access to shops and Tonbridge School which was were my daughter was getting married. All the staff we met were polite so had no problem there. Unfortunately what let's the hotel down is that it is in dire need of renovation. Room 5,the bathroom shower could not be adjusted from scalding hot, so impossible to have a proper shower, there was also lack of basics with barely enough toilet paper for my wife and myself. The bar had run out of half the shown drinks on the pumps when used. We did not have breakfast so unable to comment on that.

I stayed here whilst attending an event at TOFS Very convenient for Tonbridge and railway station. Always staff available to help. Comfortable rooms, i would stay again if visiting Tonbridge.

We are repeat visitors to the Rose & Crown. There's no other hotel with location and free parking. As usual we had a twin bed room in the annex. The beds were okay, not fantastic. Room was clean, and the hotel was quiet at night. All the staff we spoke to were friendly and helpful. Although, we did have to ask for towels and loo roll for the bathroom when we arrived. Shower was the biggest let down - nonexistent water pressure - but there's a bath if you want it instead.

The hotel has a long tradition at the heart of the town, but it really needs a refurbishment.

Comfy and warm room, shower pressure poor reduced to a trickle half way through showering so that let it down. Could do with some tlc but was fine for one night.

Booked us into room 14 which was cold. Spoke to reception who informed me that there was no heating in this room. Told them that we could not shower bathroom freezing and to sleep would be too cold. Very good and we got transferred to room 109 which was lovely but found out cold tap Didn’t work. No a hassle for us and room wax warm. Breakfast great and staff are friendly and helpful

Fantastic service from staff, breakfast really tasty. Carpet had rip in,bathroom had only net and no privacy covering so when lights on rooms opposite or houses opposite can potentially see through. Was truly shocked this is a Best Western Hotel

Good location on Tonbridge High Street, decent price at the last minute. Staff friendly when around. However, the room was cold and the radiator didn't work; there was no cover on the mattress (sheet straight onto mattress is weird); and the shower was dirty and didn't work properly. Shower: body hair on the wall and shower curtain, water pressure/temperature awful. The water was so hot, and the cold pressure so low, that a hot low pressure dribble was all I could achieve. It was as disappointing a start to the day as it sounds. There was no one at reception when I checked out. It's an old 'characterful' building, but there's no excuse for the dirty shower.

Old building so expected some issues but shower was not good, I’m not tall and had to bob down to get showered and the temperature was impossible to get reasonable! Also not doing evening meals even tho the welcome pack in your room gives meal times for evening meals!? Room on Road front so noisy!

Pleasantly surprised after reading negative reviews. Staff were friendly and helpful. Room was warm, clean and comfortable. Yes, the floors creaked but its what you would expect in an old building such as this. Plenty of hot water for bath/shower. However shower lost pressure due to lots of people showering at the same time each morning. There was a good choice for breakfast and cooked to order. Excellent location in the centre of town.

The only positive is the staff were friendly. The state of the place is not what is shown on the website. When we arrived and were shown to our twin room, we walked into a furnace. The room was so hot, we turned to radiator off straight away and opened the windows. We had to leave them open. After we came back for the night the radiator was still so hot you couldnt put your hand on it. I only slept for two hours as my mattress was so old and the springs were loud and digging in to me. The following day i went to the front desk and told them we were leaving and not staying the second night. He offered us a different room and we accepted. The room was just as hot, he turned off the radiator. Now being on the ground floor we couldnt leave the windows open. When we came back that evening there was only one small light working in the hall. It was really dark.Going in to the room it was as hot as we had left it, the radiator still hot. Also the doors to the rooms are NOT fire doors and the catches don't lock. My mattress was not quite as bad, but the other one was. When i told them that we hadn't slept well and about the lights not working. He did not have anything to say. Not so much as a sorry or either a discount or complementary breakfast. Nothing. It is a Best Western Hotel, we expected more. A total rip off. Do not believe the photos on here or the website, it does not reflect the state of the place.