Altapura Hôtel & Spa Val Thorens

Hotel
Lagi cari kamar buat kamu...
9,2
/10
Istimewa
219 ulasan

Kesan Menginap Tamu Lain

Lisa

10,0
/ 10
Beautiful! Excellent staff. Concierge was very helpful. Right on the slopes ski in and out.
Lihat terjemahan

Isabelle

10,0
/ 10
Excellent hôtel emplacement idéal Personnel de l hôtel très sympathique et serviable Je recommande
Lihat terjemahan

Jennifer

10,0
/ 10
Everything about our stay at the Altapura and Val Thorens was excellent and so memorable.
Lihat terjemahan
Area Akomodasi
Lihat Peta
Rue du Bouchet, Val-Thorens, Arrondissement of Albertville, Savoie, Rhone-Alpes, France, 73440

Fasilitas Utama

Selengkapnya
Kolam Renang
Restoran
Resepsionis 24 Jam
Parkir
WiFi
Lift
Altapura Hôtel & Spa Val Thorens berada di Arrondissement Albertville. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
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Info Lokasi di sekitar Altapura Hôtel & Spa Val Thorens

Rue du Bouchet, Val-Thorens, Arrondissement of Albertville, Savoie, Rhone-Alpes, France, 73440
Temukan Tempat Lainnya
Lobi Altapura Hôtel & Spa Val Thorens
Bangunan 2 Altapura Hôtel & Spa Val Thorens

Lebih Lanjut tentang Altapura Hôtel & Spa Val Thorens

General


Dekat Resor Ski Val Thorens

Location


Saat Anda menginap di Altapura Hôtel & Spa Val Thorens di Les Belleville, Anda akan dekat lift ski, hanya beberapa langkah dari Resor Ski Val Thorens dan 12 menit berjalan kaki dari Pusat Olahraga Val Thorens. Hotel cocok untuk keluarga ini berada di satu kawasan dengan Resor Ski Méribel.

Attractions


Jarak paling dekat yang ditampilkan hingga 0,1 mil dan kilometer.

Gletser - 0,1 km / 0,1 mi
Lift Ski Peclet - 0,3 km / 0,2 mi
Lift Ski Cascades - 0,4 km / 0,2 mi
Lift Ski Campagnols - 0,5 km / 0,3 mi
Lift Ski Plein Sud - 0,6 km / 0,4 mi
Lift Ski Deux Lacs - 0,7 km / 0,5 mi
Lift Ski 3 Vallees 1 - 0,8 km / 0,5 mi
Pusat Olahraga Val Thorens - 1 km / 0,6 mi
Resor Ski Val Thorens - 1,1 km / 0,7 mi
Lift Ski Moutiere - 1,4 km / 0,8 mi
Gondola Caron - 1,4 km / 0,9 mi
Lift Ski Moraine - 1,8 km / 1,1 mi
Dalles - 2,1 km / 1,3 mi
Gondola Bouquetin - 2,5 km / 1,6 mi
Lift Ski 3 Vallees 2 - 2,5 km / 1,6 mi

Bandara yang dipilih untuk Altapura Hôtel & Spa Val Thorens adalah Bandara Internasional Jenewa (GVA) - 199,7 km / 124,1 mi

Renovations


Seluruh properti akan ditutup antara 21 April dan 21 November.

Facilities


Manjakan diri Anda dengan mengunjungi spa, yang menawarkan pijat, perawatan tubuh, dan perawatan wajah. Anda pasti akan menyukai kemudahan akses ke lokasi ski di hotel ini, yang juga memiliki kolam renang indoor dan Sebuah Hot Tub. Hotel ini juga menyediakan akses Internet nirkabel gratis, layanan concierge, dan penitipan bayi/anak-anak (dengan biaya tambahan).

Business Facilities


Fasilitas unggulan antara lain koran gratis di lobi, laundry/dry cleaning, dan resepsionis 24 jam. Parkir terbatas tersedia di lokasi.

Dining


Makanlah di Altayaki, salah satu 3 restoran hotel, atau tetap tinggal di kamar dan manfaatkan Layanan kamar 24 jam. Hilangkah dahaga dengan minuman favorit Anda di bar/lounge. Sarapan prasmanan gratis disajikan setiap hari mulai pukul 07.30 hingga 10.30.

Rooms


Nikmati kenyamanan rumah Anda sendiri di salah satu dari 88 kamar yang dilengkapi dengan minibar dan televisi layar datar. Tempat tidur Anda dilengkapi dengan selimut bulu angsa dan seprai premium. Akses internet nirkabel gratis tersedia untuk berbagai keperluan Anda. Kamar mandi memiliki bathtub dan shower terpisah, perlengkapan mandi desainer, dan pengering rambut.

Semua Fasilitas di Altapura Hôtel & Spa Val Thorens

Bar, Kafe, dan Lounge Altapura Hôtel & Spa Val Thorens
Bar, Kafe, dan Lounge
Kolam Renang Altapura Hôtel & Spa Val Thorens
Kolam Renang
Fasilitas Hiburan Altapura Hôtel & Spa Val Thorens
Fasilitas Hiburan
Pusat Kebugaran Altapura Hôtel & Spa Val Thorens
Pusat Kebugaran
Ruang untuk Umum Altapura Hôtel & Spa Val Thorens
Ruang untuk Umum

Servis Hotel

  • Laundry
  • Staff multibahasa
  • Surat kabar di lobby
  • Penitipan bagasi
  • Porter
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Kegiatan Lainnya

  • Kolam renang indoor
  • Hammam / Spa Turki
  • Spa
  • Sauna
  • Mandi uap

Aksesibilitas

  • Parkir bagi penyandang disabilitas
  • Toilet bagi penyandang disabilitas
  • Lokasi mudah diakses
  • Jalan bagi penyandang disabilitas

Olahraga & Rekreasi

  • Ski
  • SKI_STORAGE
  • Pusat kebugaran
  • Ruangan game

Fasilitas Publik

  • Lift
  • Area bebas asap rokok
  • Brankas

Transportasi

  • Parkir terbatas
  • Parkir valet

Makanan dan Minuman

  • Sarapan prasmanan
  • Sarapan

Umum

  • Perapian di lobby
  • Teras

Anak-anak dan Hewan Peliharaan

  • Penitipan anak

Konektivitas

  • WiFi gratis

Kebijakan Akomodasi & Informasi Umum di Altapura Hôtel & Spa Val Thorens

Catatan Penting
Berencana check-in di luar waktu check-in biasanya (seperti di pagi hari atau tengah malam)? Anda dapat mengatur waktu check-in secara langsung dengan properti ini.

Waktu Check-in/Check-out

Check-in:
16:00 - 00:00
Check-out:
Sebelum 11:00

Petunjuk Umum Check-in

  • Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
  • Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
  • Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
  • Properti ini menerima kartu kredit; tidak menerima uang tunai
  • Fitur keamanan di properti ini mencakup pendeteksi karbon monoksida, alat pemadam api, pendeteksi asap, sistem keamanan, dan P3K
, Properti ini tidak bisa melayani check-in pada larut malam. Resepsionis akan menyambut tamu saat kedatangan di properti. Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis.

Hewan Peliharaan

Limited Number Of Pets In Room
Baca Selengkapnya

Informasi Umum

Fasilitas Populer
Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift
Waktu Check-In/Check-Out
Dari 16:00 - 00:00 - sampai 11:00
Ketersediaan Sarapan
Ya, hotel memiliki kamar yang menyediakan sarapan
Kamar yang tersedia di Altapura Hôtel & Spa Val Thorens
88
Lantai yang tersedia di Altapura Hôtel & Spa Val Thorens
6
Fasilitas lainnya di Altapura Hôtel & Spa Val Thorens
Laundry, Staff multibahasa, Surat kabar di lobby, Penitipan bagasi, Porter

Pertanyaan yang sering ditanyakan di Altapura Hôtel & Spa Val Thorens

Fasilitas apa saja yang tersedia di Altapura Hôtel & Spa Val Thorens?
Altapura Hôtel & Spa Val Thorens memiliki fasilitas terbaik seperti: Kolam Renang, Restoran, Resepsionis 24 Jam, Parkir, WiFi, Lift. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Altapura Hôtel & Spa Val Thorens?
Waktu untuk check-in di Altapura Hôtel & Spa Val Thorens adalah mulai dari pukul 16:00 - 00:00 sedangkan waktu check-out paling lambat pukul Sebelum 11:00
Apakah Altapura Hôtel & Spa Val Thorens menyediakan sarapan?
Iya, Altapura Hôtel & Spa Val Thorens menyediakan sarapan. Namun kamu perlu memilih kamar dengan sarapan atau harus membayar biaya tambahan jika kamu memesan kamar tanpa sarapan.
Hotel bintang berapa Altapura Hôtel & Spa Val Thorens?
Altapura Hôtel & Spa Val Thorens memiliki 5.0 bintang
Ada berapa lantai yang tersedia di Altapura Hôtel & Spa Val Thorens?
Altapura Hôtel & Spa Val Thorens memiliki 6 kamar
Lihat Semua

Review dari Tamu Lainnya di Altapura Hôtel & Spa Val Thorens

9,2
Istimewa
Dari 219 review
Kebersihan

9,4

Kenyamanan Kamar

9,2

Lokasi

9,2

Pelayanan dan Fasilitas

9,4

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Altapura Hôtel & Spa Val Thorens

Jumlah review per halaman
20
40
Review teratas
ROSE HELENE
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Hôtel magnifique, bon accueil, pti dèj assez bon avec beaucoup de choix. Je reviendrai!
Annika
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
10,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

Toppen
Annie
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

On a adoré notre séjour.
Michel
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

vous devriez avoir des supports a baggage pliants dans les chambres
Lisa
icon-dengan Anak
dengan Anak
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Beautiful! Excellent staff. Concierge was very helpful. Right on the slopes ski in and out.
Millie
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Beautiful facilities and good location, however there was a lack of attention to detail from staff. We weren’t told where breakfast was, how to access WiFi, what to do with ski equipment or how to use the spa!
Cherin
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Mountain View and ski in ski out was wonderful. Rooms were very comfy and spacious. Loved the Igloo cold room and dry sauna. An out door and bigger hot tub would fit this hotel vibe much better. Restaurants were quiet and food good but the wine list needed to be revised… the French wine selection was limited… always upselling because the desired wines weren’t available which was very disappointing and irritating…. Change the menu if the wines aren’t available. Overall - the people working at the hotel were wonderful as were the rooms. Breakfast was amazing ❣️Loved the heated locker rooms. Overall a very positive pleasant experience and atmosphere.
Read More
Daniel
icon-Teman dan Keluarga dengan Teman
Teman dan Keluarga dengan Teman
6,0
/10
Diulas 18 minggu lalu

Hotels.com verified review

Un bon hôtel de sport dans les Alpes, ni plus ni moins. Mais pas 5 étoiles. Les chambres, le local à skis et l'espace bien-être sont corrects. Le service pourrait être amélioré. À la fin, des frais de service sont apparus sur la facture (aucune explication fournie). En résumé, gestion impersonnelle, on ne se sent pas les bienvenus, mais plutôt comme de simples locataires. Bon emplacement, directement au pied des pistes, infrastructures correctes, service et organisation perfectibles.
Read More
Isabelle
icon-
10,0
/10
Diulas 18 minggu lalu

Hotels.com verified review

Excellent hôtel emplacement idéal Personnel de l hôtel très sympathique et serviable Je recommande
Jennifer
10,0
/10
Diulas 18 minggu lalu

Hotels.com verified review

Everything about our stay at the Altapura and Val Thorens was excellent and so memorable.
Evan
8,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Super easy to access all the ski slopes, the staff was absolutely fantastic. Food and general ambience could be better.
Luis
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
4,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Malgré une excellente localisation, une décoration moderne et chaleureuse, des soins spa de qualité et un personnel globalement de bonne volonté, notre séjour à l’hôtel Altapura a été décevant. Dès l’arrivée, une erreur a été commise à la réception : une pré-autorisation de 1 500 € a été débitée par erreur. On nous a assuré que cela serait régularisé au départ. Au ski shop, on a essayé à trois reprises de nous vendre une assurance vol malgré nos refus. Mes skis étaient trop courts, et j’ai dû retourner les changer une heure plus tard. Dans les restaurants, le service était décevant : à Casa Alta, nos apéritifs ont été oubliés et apportés 20 minutes plus tard, sans excuse. Nous avons attendu environ 30 minutes pour commander les desserts alors que le restaurant était presque vide. À la Laiterie, nous avons demandé la carte des vins, qui n’est jamais arrivée. La propreté laisse aussi à désirer : couloirs sales avec les mêmes papiers au sol plusieurs jours. Dans notre chambre, quelqu’un est entré à 10h30 sans prévenir alors que le check-out était à 11h. Au moment du départ, la facture affichait 1 500 €, exactement la somme débitée à l’arrivée. En la vérifiant, nous avons constaté une double facturation de la location de skis et l’ajout d’une « contribution salariale » que nous avions refusée et dont le montant ne correspondait pas aux 4 % annoncés. Nous repartons donc très déçus et ne reviendrons pas.
Read More
Rizwan
icon-dengan Teman
dengan Teman
10,0
/10
Diulas 20 minggu lalu

Expedia Group verified review

Our stay at Altapura Hôtel & Spa was the best choice we made. Amazing service throughout, and Adrian at the front desk was outstanding. We’ll definitely be back!
Stanislav
icon-dengan Anak
dengan Anak
6,0
/10
Diulas 20 minggu lalu

Expedia Group verified review

Only Food need improve!!!!!
Rowan
10,0
/10
Diulas 21 minggu lalu

Hotels.com verified review

Much improved service
Irina
icon-dengan Anak
dengan Anak
6,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

Not a 5star or Michelin hotel. The rooms are very small. Cleaning doesn’t even happen until 4 pm. The spa facilities are exaggerated on pictures. Outside pool is tiny. Hamam did not work our entire stay. The shuttle service to places works, but impossible to get shuttle to pick you up on the way back. The restaurant service is unacceptable. Only Casa Alta ikind of ok. Same menu every day . And apparently half board only applies to dinner. Where in the rest of the world it’s a dinner or lunch. Reception service is awful, messages are not passed along, and zero desire to resolve something
Read More
Adriano
8,0
/10
Diulas 21 minggu lalu

Hotels.com verified review

Estrutura boa mas falta servico, treinamento e desenvoltura. Equipe atenciosa e jovem, precisando de direcao! Cafe da manha baguncado, dificil conseguir mesa limpa ou cafe quente. Restaurante funciona para jantar, o restaurante de raclete é bom, fuja do restaurante japones!
Uri
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
2,0
/10
Diulas 23 minggu lalu

Expedia Group verified review

I recently stayed at this hotel and many aspects of the experience were enjoyable. The rooms were clean, modern, and comfortable, staff at check-in and breakfast were friendly, and the amenities — particularly the pool, spa, and gym — are good. The ski-in/ski-out location is ideal for exploring the slopes, and the overall vibe of the property is relaxing and stylish. However, I need to be transparent about a serious issue that significantly impacted my stay. During our visit, my AirPods were stolen from the luggage storage room. I became aware of the theft as we were departing for the airport, reported it immediately to the front desk, and asked for assistance and any available security footage. Unfortunately, the response from management was completely unresponsive. I was told someone would call me back, but I received no follow-up communication, and there was no indication that any investigation was initiated. For what should be a serious matter — a theft from a guest’s personal luggage — the lack of accountability or support was both surprising and very disappointing. While many reviews praise the hotel’s style, location, and service, there are some traveler reports that mention concerns about service quality, responsiveness, and accountability from management. Some guests have even described safety or service issues and a lack of adequate follow-through from staff. Overall, I genuinely appreciated a number of what the hotel does well — great rooms, excellent facilitie
Read More
Todd
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 24 minggu lalu

Hotels.com verified review

The staff was available 24 hours a day. Very friendly and willing to assist you with your needs. The shuttle drivers were on time and had great suggestions. The ski in ski out access was perfect. The ski shop had great equipment and the locker room made it as easy as you can hope for. The lounge bar was a great place for a night cap and to catch some live music. Breakfast in the morning was top notch.
Read More
Ffion
10,0
/10
Diulas 25 minggu lalu

Hotels.com verified review

Amazing amazing amazing, staff were fab, ski lockers UNBELIEVABLE, the free shuttle into the town and back whenever you need it, view from the room 10/10 th Asian restaurant was the best food we ate, we had a birthday and an interest in our Party and the staff surprised us with champagne and a birthday cake, we will be back next year!
Read More
Jumlah review per halaman
20
40

Siap wujudkan perjalananmu?

Buat Pesanan Sekarang
Bangunan 4 Altapura Hôtel & Spa Val Thorens

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.
9,2
Istimewa
Dari 219 review
Kebersihan

9,4

Kenyamanan Kamar

9,2

Lokasi

9,2

Pelayanan dan Fasilitas

9,4

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Altapura Hôtel & Spa Val Thorens

Jumlah review per halaman
20
40
Review teratas
ROSE HELENE
icon-dengan Anak
dengan Anak
8,0
/10
Diulas 13 minggu lalu

Expedia Group verified review

Hôtel magnifique, bon accueil, pti dèj assez bon avec beaucoup de choix. Je reviendrai!
Annika
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
10,0
/10
Diulas 14 minggu lalu

Hotels.com verified review

Toppen
Annie
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

On a adoré notre séjour.
Michel
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

vous devriez avoir des supports a baggage pliants dans les chambres
Lisa
icon-dengan Anak
dengan Anak
10,0
/10
Diulas 16 minggu lalu

Expedia Group verified review

Beautiful! Excellent staff. Concierge was very helpful. Right on the slopes ski in and out.
Millie
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

Beautiful facilities and good location, however there was a lack of attention to detail from staff. We weren’t told where breakfast was, how to access WiFi, what to do with ski equipment or how to use the spa!
Cherin
6,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Mountain View and ski in ski out was wonderful. Rooms were very comfy and spacious. Loved the Igloo cold room and dry sauna. An out door and bigger hot tub would fit this hotel vibe much better. Restaurants were quiet and food good but the wine list needed to be revised… the French wine selection was limited… always upselling because the desired wines weren’t available which was very disappointing and irritating…. Change the menu if the wines aren’t available. Overall - the people working at the hotel were wonderful as were the rooms. Breakfast was amazing ❣️Loved the heated locker rooms. Overall a very positive pleasant experience and atmosphere.
Read More
Daniel
icon-Teman dan Keluarga dengan Teman
Teman dan Keluarga dengan Teman
6,0
/10
Diulas 18 minggu lalu

Hotels.com verified review

Un bon hôtel de sport dans les Alpes, ni plus ni moins. Mais pas 5 étoiles. Les chambres, le local à skis et l'espace bien-être sont corrects. Le service pourrait être amélioré. À la fin, des frais de service sont apparus sur la facture (aucune explication fournie). En résumé, gestion impersonnelle, on ne se sent pas les bienvenus, mais plutôt comme de simples locataires. Bon emplacement, directement au pied des pistes, infrastructures correctes, service et organisation perfectibles.
Read More
Isabelle
icon-
10,0
/10
Diulas 18 minggu lalu

Hotels.com verified review

Excellent hôtel emplacement idéal Personnel de l hôtel très sympathique et serviable Je recommande
Jennifer
10,0
/10
Diulas 18 minggu lalu

Hotels.com verified review

Everything about our stay at the Altapura and Val Thorens was excellent and so memorable.
Evan
8,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Super easy to access all the ski slopes, the staff was absolutely fantastic. Food and general ambience could be better.
Luis
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
4,0
/10
Diulas 19 minggu lalu

Hotels.com verified review

Malgré une excellente localisation, une décoration moderne et chaleureuse, des soins spa de qualité et un personnel globalement de bonne volonté, notre séjour à l’hôtel Altapura a été décevant. Dès l’arrivée, une erreur a été commise à la réception : une pré-autorisation de 1 500 € a été débitée par erreur. On nous a assuré que cela serait régularisé au départ. Au ski shop, on a essayé à trois reprises de nous vendre une assurance vol malgré nos refus. Mes skis étaient trop courts, et j’ai dû retourner les changer une heure plus tard. Dans les restaurants, le service était décevant : à Casa Alta, nos apéritifs ont été oubliés et apportés 20 minutes plus tard, sans excuse. Nous avons attendu environ 30 minutes pour commander les desserts alors que le restaurant était presque vide. À la Laiterie, nous avons demandé la carte des vins, qui n’est jamais arrivée. La propreté laisse aussi à désirer : couloirs sales avec les mêmes papiers au sol plusieurs jours. Dans notre chambre, quelqu’un est entré à 10h30 sans prévenir alors que le check-out était à 11h. Au moment du départ, la facture affichait 1 500 €, exactement la somme débitée à l’arrivée. En la vérifiant, nous avons constaté une double facturation de la location de skis et l’ajout d’une « contribution salariale » que nous avions refusée et dont le montant ne correspondait pas aux 4 % annoncés. Nous repartons donc très déçus et ne reviendrons pas.
Read More
Rizwan
icon-dengan Teman
dengan Teman
10,0
/10
Diulas 20 minggu lalu

Expedia Group verified review

Our stay at Altapura Hôtel & Spa was the best choice we made. Amazing service throughout, and Adrian at the front desk was outstanding. We’ll definitely be back!
Stanislav
icon-dengan Anak
dengan Anak
6,0
/10
Diulas 20 minggu lalu

Expedia Group verified review

Only Food need improve!!!!!
Rowan
10,0
/10
Diulas 21 minggu lalu

Hotels.com verified review

Much improved service
Irina
icon-dengan Anak
dengan Anak
6,0
/10
Diulas 21 minggu lalu

Expedia Group verified review

Not a 5star or Michelin hotel. The rooms are very small. Cleaning doesn’t even happen until 4 pm. The spa facilities are exaggerated on pictures. Outside pool is tiny. Hamam did not work our entire stay. The shuttle service to places works, but impossible to get shuttle to pick you up on the way back. The restaurant service is unacceptable. Only Casa Alta ikind of ok. Same menu every day . And apparently half board only applies to dinner. Where in the rest of the world it’s a dinner or lunch. Reception service is awful, messages are not passed along, and zero desire to resolve something
Read More
Adriano
8,0
/10
Diulas 21 minggu lalu

Hotels.com verified review

Estrutura boa mas falta servico, treinamento e desenvoltura. Equipe atenciosa e jovem, precisando de direcao! Cafe da manha baguncado, dificil conseguir mesa limpa ou cafe quente. Restaurante funciona para jantar, o restaurante de raclete é bom, fuja do restaurante japones!
Uri
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
2,0
/10
Diulas 23 minggu lalu

Expedia Group verified review

I recently stayed at this hotel and many aspects of the experience were enjoyable. The rooms were clean, modern, and comfortable, staff at check-in and breakfast were friendly, and the amenities — particularly the pool, spa, and gym — are good. The ski-in/ski-out location is ideal for exploring the slopes, and the overall vibe of the property is relaxing and stylish. However, I need to be transparent about a serious issue that significantly impacted my stay. During our visit, my AirPods were stolen from the luggage storage room. I became aware of the theft as we were departing for the airport, reported it immediately to the front desk, and asked for assistance and any available security footage. Unfortunately, the response from management was completely unresponsive. I was told someone would call me back, but I received no follow-up communication, and there was no indication that any investigation was initiated. For what should be a serious matter — a theft from a guest’s personal luggage — the lack of accountability or support was both surprising and very disappointing. While many reviews praise the hotel’s style, location, and service, there are some traveler reports that mention concerns about service quality, responsiveness, and accountability from management. Some guests have even described safety or service issues and a lack of adequate follow-through from staff. Overall, I genuinely appreciated a number of what the hotel does well — great rooms, excellent facilitie
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Todd
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 24 minggu lalu

Hotels.com verified review

The staff was available 24 hours a day. Very friendly and willing to assist you with your needs. The shuttle drivers were on time and had great suggestions. The ski in ski out access was perfect. The ski shop had great equipment and the locker room made it as easy as you can hope for. The lounge bar was a great place for a night cap and to catch some live music. Breakfast in the morning was top notch.
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Ffion
10,0
/10
Diulas 25 minggu lalu

Hotels.com verified review

Amazing amazing amazing, staff were fab, ski lockers UNBELIEVABLE, the free shuttle into the town and back whenever you need it, view from the room 10/10 th Asian restaurant was the best food we ate, we had a birthday and an interest in our Party and the staff surprised us with champagne and a birthday cake, we will be back next year!
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