Sofitel Paris Baltimore Tour Eiffel

Exceptional location, but the hotel is not very well maintained and shows sign of age. The bathroom was out of basic amenties such as shampoo and conditioner once we got to our room.The hairdryer was not working and had to be replaced. You pay a 5 star price for closer to a 3-4 star experience.

Un hotel muy confortable, el personal excelente atención!!! Felicitaciones

Rooms need maintenance. The carpet look very old and I cant tell if it is clean.

Great location

Really friendly and kind staff.

The staff were exceptional..so obliging,polite ,spoke very good English. Our room was spotlessly clean. Highly recommend this hotel.

It is a nice hotel very well located, but the rooms are extremely small, including the bathroom.

Bien ubicado Le falta mantenimiento a las habitaciones , habitación pequeña .

Ci è stato fatto un ottimo omaggio per il nostro anniversario, molto gradito! Tuttavia mi sento di dire che la camera non era esattamente come in foto, e dal letto non c’era la vista sulla tour eiffel. La colazione non all’altezza di un rinomato gruppo internazionale, estremamente scarna. Complessivamente non vale quello che costa, non credo tornerò..

El hotel está bien ubicado . El mobiliario está deteriorado y algunas partes con polvo, el borde del espejo del baño oxidada, la tubería del lavamanos estaba media tapada, la mejor atención fue el botones. Quedé decepcionada del Sofitel , no creo que regresaría .

Great property

Sofitel Baltimore exceeded all expectations! The staff was incredibly welcoming and went above and beyond to ensure a seamless stay. The location is FANTASTIC, right in the heart of the city. My room was elegant and comfortable, with stunning views and thoughtful details like balloons when we walked in for my birthday. The concierge was fantastic, helping with personalized recommendations and reservations. The impeccable service and attention to detail made my experience unforgettable. A true luxury stay in Paris, will definitely return!

Excellent

Muy ruidoso, mal servicio de conserje, no servía cafetera, El cuarto muy limpio y bonito. El hotel también. Pero el servicio no me gustó mucho.

The hotel it's located on the perfect location to explore Paris

Concierge Emilien Todesco was phenomenal. All his recommendations and reservations were Top shelf. The restaurants , activities and shopping was amazing. he gets our maximum 5 star recommendation. Wenceslas Blondeau was also excellent. his assistence was valuable. Dr &Mrs C &A SANTI

Everything was great, especially Fanny the concierge and the entire staff. Only complaint was that the room itself was a little small and not laid out well. Overall we enjoyed our stay and would recommend the property to anyone who wants a walkable area with access to lots of attractions and dining options.

Very close to Tower

Great stay at Sofitel ☺️ very nice service and accommodating staff 😊

One word BAD. We stayed here before and it was perfect. We came back with our son, and it was the opposite. Clueless staff trying to sell me an upgrade. We have stayed at SOFFITEL within the US and never had an issue. Different story here in Paris. First floor room, with a makeshift bed, that was delivered to the room that isn't safe. Its not even sofa bed that we got, it came on wheels with a metal bar that can cause major injuries. Of course we saw first hand, and it doesn't have any support for anyone over 50 lbs. Its more for a dog, but they taught it was good enough for us. At 1am the hotel staff taught it was ok to work. EXCESSIVES noise from on top and below, we called them at the front desk 3 times, and no one did anything. I think one of the staff stated you didn't call back so I taught everything was ok. So we got no sleep with a 8 year old that's sleeping pretty much on the floor after hitting his head on the metal bar that runs on top of the portable makeshift bed. Staff is very unprofessional and didn't make us feel like we belong there. This hotel just got turned over to SOFFITEL Brand. So I'm not sure way happened, but this was a waste of money, and comfort. Customer service / Customer Experience was a ZERO.