Sofitel Paris Baltimore Tour Eiffel

Enjoyed our stay. Wonderful staff.

Amazing property and very well maintained. Staff acutely helpful and pleasant. This was our first time in Paris with 3 families and we have one of the Best time.

Here’s a balanced version that acknowledges the positives while preserving your criticism: My room had a strong old, musty smell when I first entered, which was quite disappointing for a hotel at this price point. I was also downgraded to a lower room category without any prior notice and have still not received a refund or rate adjustment, despite the significant nightly cost. At the bar, despite the lobby and bar being virtually empty, the bartender advised that the entire area was reserved for the FIFA game and could not accommodate guests. When the game began, no reserved guests appeared, so I chose to leave on principle. The experience reflected poor communication and a level of service that fell well below the standard expected from a property in this class. On a positive note, breakfast was excellent, with a great selection and high-quality food. The restaurant staff were professional, attentive, and genuinely welcoming—they were the highlight of my stay.

We stayed in two different hotels in Paris during our trip, and this was our favorite one. It was very clean, great central location, quiet, the rooms were well done and well stocked, everything you would expect from a hotel of this caliber. My only drawback was that the staff was somewhat limited in their helpfulness, while they did call taxis for us and make good recommendations of spots around the city, there were little things like we had to specifically ask for help with our luggage during our stay rather than it being grabbed for us when we were leaving the property. All in all, a great experience.

The only problem was check in. If you were a rich foreigner you got a room immediately. Two women from America waited 2 1/2 hours for a room. Not thrilled with reception people. Wouldn’t acknowledge you were waiting at all.

Rooms were pretty hot as the AC was not working properly and other people were complaining about the same thing. There are two small elevators and one of them was broken during the day. Also, there are stairs on some of the floors in the hallway and additional stairs once you get into your room, which makes it very difficult when traveling with a lot of bags. Additionally the toilet and the shower aren’t two separate rooms, which is extremely inconvenient. The staff was friendly and helpful, and the property was centrally located, but based on the price I paid for the room I probably would not go back.

Great hotel, very close to Eiffel Tower. We stayed here as we were going to Roland Garros and very convenient to get to and from. Also on super hot days and no issue with AC

The staff were very helpful, friendly and attentive to our needs.

Better staff

The worst Sofitel property I have visited. The bathroom was dirty upon arrival. The carpet looked worse than a U.S.interstate highway hotel. The breakfast was good, but again the restaurant was not very clean. I will say the staff was super friendly and happy to help whenever needed.

Standards of welcome and attentiveness are always good at Sofitel but on this occasion of my birthday and our engagement, the attention and care was off the scale. Thank you for making it so memorable, until the next time.

We had an absolutely wonderful stay at Sofitel Paris. From the moment we arrived, everything was perfect. The front desk team was incredibly welcoming, professional, and attentive. The service throughout the hotel was truly outstanding. A very special thank you to our concierge, Emilien, who went above and beyond to make our stay unforgettable. He managed to secure us a reservation at La Perouse — a place that is very difficult to book. This truly made our trip special, and we really appreciated his professionalism and dedication. All the staff were extremely kind, friendly, and made us feel genuinely cared for. The hotel has a beautiful, elegant atmosphere combined with warm hospitality. We highly recommend Sofitel Paris and will definitely come back again!

Great personal

Very nice hotel staff very friendly and very clean. Love the hotel.

Stayed there again this week, the previous stay was wonderful. This time, not so much. I paid for the upgrade room and it was so noisy throughout the night. Non-stop stomping sound and I couldn’t figure it out where that came from. Complained to the front desk staff Meave, she brushed me off. Very disappointed!!!

Fantastic stay!

The room was clean Not many amenities + they don't exchange money on the hotel

Tha staff and atmosphere were lovely. Such a great location! Loved it!

Great location

Lots of restaurants and bakeries around the area, all without walking distance.