Yushintei

Sad to say we were disappointed by our experience here - we had such high hopes since we decided to spurge & treat ourselves for a night but we felt like we didn't get to fully enjoy it. The positives were the private onsen and unit - both beautiful and lovely! But overall, felt unwelcome and unaccommodated for. Upon arriving, the first question they asked us after asking for our passports was when we would be leaving. Which may be fine under circumstances had we received a warm welcome. We arrived just after 5:30PM and were looking forward to relaxing, staying in for the night and taking advantage of our unit. Being a Ryokan, we had asked about food and were told we were too late to book anything for our stay, not even breakfast the next morning. This caused us to have to venture out for our meals which would have been fine if we had options but many places told us they were full. They gave us a list of other hotels that had food. We walked around in the pouring rain for 2 hours that night and went to 5 other hotels and were told all were "full" for the night, finally found food at an Izakaya. I wish we had known we had to book our meals far in advance before arriving. It was a struggle to find a meal during our stay. We assumed our accommodation would accommodate us and unfortunately were wrong. The wifi also didn't work the entire time. To avoid feeling hungry and wasting time finding food, pre-book your meals before arriving if you stay here!

Beautiful traditional room with private onsen.

The staff were extremely friendly and helpful. The property is traditional but tired. Ripped wallpaper, fabric chairs were ripped, and our room smelled musty. We paid extra for a private bath which was lovely but the shower room had mould. The property could be lovely but it needs some work.

Booked the private onsen traditional room. This was the highlight of our trip. Private open air tub was amazing and would recomend absolutly. Hope to be back one day for another visit

A beautiful experience. The rooms were very spacious and nicely decorated. The location was a convenient, short walk from the train station but still remote enough to be serene. Very friendly and courteous staff!

Ideal for a one night stay…. The private onsen was the true highlight….The daily historic sweets set on the table in the room was a delicious welcome. The kaiseki meals the first time we ate them were absolutely wonderful….However….it was hard to eat them twice…Even though they were beautifully prepared-one can tire from fish, mollusks, fish flavored tofu, raw eggs and seaweed, morning and night…They should switch up the meals daily…Also- drinks should be brought to the meal rather than having to ask for water/tea…The staff appeared new and did not reflect the prior reviews of an elderly couple…They may need additional training….a welcome drink (water/tea) on arrival and asking about if transportation was needed to the station would have been wonderful! (We had heavy backpacks and are in our early 50’s-the mile walk (not flat) was an exercise in tolerance. Overall, we truly deem it to be one of the most authentic experiences we witnessed in Japan. And for one night the meals, sleeping on tatami mats, and private onsen would be 5 stars….For two nights-4 stars….the charm wears thin…however, the price is very fair for what you get-and may not be obtainable in the other surrounding ryokans… I wouldn’t hesitate to stay here to have the authentic Japanese experience you may be seeking…as well as having the private outdoor onsen…

From the beginning of our stay, the staff went above and beyond at every opportunity to make sure our needs were met. The food was amazing! They clearly put a lot of time and thought onto the preparation and presentation. The fresh air bath was wonderful and I really enjoyed the onsen as well

No WiFi connection provided, I stayed two nights. Only one small & middle size towels provided for private onsen bath which is not enough. The facilities were clean and nice. Staff services were considered helpful.

Fantastisk vistelse med ett jättebra onsen! Vi passade på att bada 3 gånger. Så rofyllt och skönt! Valde den traditionella japanska frukosten på morgonen som också var en fantastisk upplevelse.

My recent stay at this incredible hotel was nothing short of spectacular. From the moment I arrived, I was immersed in an atmosphere of relaxation and traditional elegance. The beautifully designed room exuded warmth and comfort, with cozy futons that provided a perfect night’s rest. The private wooden onsen was the highlight of the experience—peaceful, rejuvenating, and impeccably maintained. The attention to detail in every corner, from the serene lighting to the spotless and modern bathroom, made the stay feel truly indulgent. The entire experience was flawless, blending Japanese hospitality with an intimate and tranquil retreat. I highly recommend this hotel to anyone looking for a rejuvenating and luxurious getaway. I can’t wait to return!

料理がとても良かった

We had a really nice stay, the staff were extremely accomodating and helpful, despite our extremely limited Japanese! The room was clean and spacious, with many amenities provides. Beds were very comfortable, and we slept really well. We'd recommend this hotel for anyone after a more traditional experience

Absolutely loved the experience of having our own private in-room onsen. The staff were extremely nice and helpful even though there was a communication barrier they did everything to makes us feel welcome.

Chambre magnifique, avec le onsen dans la salle de bain extérieure. Personnel vraiment attentionné et agréable. Un vrai plaisir.

Amazing stay! Had the full Ryokan experience with dinner, breakfast, and our own private onsen. The staff was super helpful and delivered excellent service. We had our bags shuttled to the Ryokan from Hakone-Yumoto and then walked ourselves later. We later learned there is an onsen shuttle that may have worked… Something to research.

若干古さはあるものの、部屋に露天風呂がついてて、子連れには良かった。 料理も大変美味しく、感動レベル！ 何より特筆すべきは、スタッフの対応で、丁寧かつ完璧で、子ども用に特別に料理やジュースを用意いただいたり、ホントにありがたかったです。

I am a native Japanese speaker, and it was my first time traveling in Japan with my kids in 20 years. To ensure that our daily plans were in order, I called this ryokan before booking to confirm the availability of meals with the Expedia plan. The owner assured me that our plan included both dinner and breakfast. However, upon check-in, they informed us that our plan did not include any meals. I explained that during our phone conversation, they had confirmed that two meals were included in the Expedia plan. Although the owner remembered our conversation, she did not serve us any meals, offering only excuses instead. I was really disappointed with this ryokan. One reason for this issue might be that the owners (the Okami and Shujin) are too old to manage the ryokan operation, and there is a lack of appreciation and respect for customers. I recommend that they retire immediately. In addition, I complained to Expedia about this issue, but they did not help me at all. LOL. Here’s the takeaway: Book your hotel directly through the hotel’s website. There is no advantage to using Expedia (or other booking sites).

Friendly staff, amazing room, and great food. Would highly recommend this property.

Muy amables y excelente limpieza, típico japones

오래된 료칸. 하지만 깨끗하고 주변이 조용하며 밥이 정말 맛있다. 세련되고 새로 지은 료칸을 원한다면 추천하지 않지만 정감가고 따뜻한 느낌의 료칸을 원한다면 추천한다. (개인적으로는 만족한 료칸이다.)