ibis Rotorua

Bigger rooms with a nice lake view . Lobby needs to be fixed . There is an odor

Stayed overnight for a planned visit to Hell's Gate. A decent hotel, that was located around the corner from Eat Street. Finding it was easy, and parking was a breeze, so if I were to visit again, I would certainly like to stay again.

Great lake views and desk space to work on laptop from - looking out at lake. Not much floor space in the twin room and the bathroom was basic and compact but everything was very tidy and adequate.

I quite enjoyed my stay at the Ibis Rotorua . Handy location to the lake . Simple but clean , tidy and warm . Staff were friendly and check in easy . I opted for the breakfast which is usual hotel spread but it had been there for a while so the hot food was a bit dried up . Otherwise my stay was great 🙂

The bathroom isn’t as nice as the room, but everything else is great!

We booked a king bed room and were given a twin double, not happy about that. The booked breakfast was less than average and disappointing. The room cleanliness/ servicing was good Location was good Hotel condition average Would not recommend hotel

Great location, excellent breakfast and good room

Location was excellent. Walking distance to Eat Street, lake, park and CBD.

Very nice and quiet with lots of parking. Close to for shops that are open until late

Very clean and tidy property. Customer service was cordial

When we arrived in the early evening, they could not check us in because they couldn't make keycards. The had us and many others in the lobby area, for some time. We went out for dinner and came back around 10. They still had not figured out the keycard issue, they let us into our room, but could not issue a keycard. Next morning, still no keycard, in the evening they finaly had keycards for some rooms. We were one of "the lucky ones" who finally got a roomkey. Hotel parking spaces were very limited. fortunately street parking was available and free of charge.

Very comfortable, facilities were great when you consider you cam use the attached Novotel too. The service at the lobby especially at checkin was shambolic withnone person trying to check everyone in and out, a duty manager came out to help her out and saved the day, but still had to wait for half an hour with no updates after habing to wait for the room (this was way after the checkin tome too).

Very central, handy to cafe/Bars, shops etc. Ideal for me for the 1 night, nothing flash. You get what you pay for.

Wonderful location near the Lake and Eat Street. Room was dated and a bit shabby, with some odd quirks (e.g. bathroom light turns on from hallway switch only). No operable windows. Satisfied for the price.

Our room very basic but exactly what we needed

Good location easy walk to many different restaurants. Breakfast was good also.

The room was showing signs of wear and tear but was clean and suitable for what we needed. Breakfast was filling, although eggs/bacon were cold on second day. Overall, great location suited our needs and pocket.

My room didnt have soaps, have to ask for soap, face towel and milk from the reception. My key didn't work at basement parking entrance at night. Staff were friendly. Also, I forgot my favourite pillow in the room.

Great location close to the lake and to Eat St. Staff were really friendly and helpful. Definitely would stay here again.

Check-in was very slow. We arrived 10 minutes before our scheduled check in time of 2:00 pm and had to wait an additional hour before our room was ready. There was a long line at reception until at least 6:00. Parking and laundry facilities were free and the location was good (close to lake)