Azure Urban Resort Residences

After booking my stay at a certain rate and just after I can not cancel I get email stating that there is additional fees for cleaning which was almost as expensive as room. So upon arrival had no choice to pay for cleaning of room and the whole time I was there no came to cleanroom. upon checkout I complained about it and they said that we needed to request ??? Which we did but no one ever showed up.. Would not refund... So beware take note of all the reviews they are true we just did not believe because never experienced anything like that before .

Booked for 5 nights, there was no housekeeping despite requests. It was too hot in the room even with the air conditioning on. Some appliances didn’t work

Wohl eher etwas für Philippiner, Typische kleine Wohnung zum mieten für 2-3 Tage mit Familie usw. Für mich etwas gewöhnungsbedürftig, Gäste sind keine erlaubt, und die Einrichtung naja sagen wir einmal etwas abgenutzt, aber soweit io.

We were so excited to use the pool but they didn’t let us because they were cleaning it. When we arrived, we were not aware that the host shall send us a QR code so the guard who happens to be so rude to us from the time we arrived didn’t let us in. So we have to keep sending messages and tried to call the host but he never answered the call. He responded with the QR code but it took a little while before we received it. They should have informed us well so we won’t feel lost when we got in there. We also hope that the guards will be more friendly because the property is beautiful but having unpleasant employees can ruin a day.

I don't want to have to take out the trash.

No hot water in shower in first unit, refused to stay, fridge broken in second unit, water leaks in comfort room

Can hear noise through walls. WiFi is fast but sometimes slow. Good air conditioning, Netflix available. Our room felt a little rushed (missing toiletries) but overall a decent stay.

Based on my booking it was a pool view but not happened

清潔感まるでなし。ゴキブリ多数。 キッチンあるけど包丁、スプーン、フォークなし。宿泊時にテレビが壊れたと言って交換。ポットは使ってみたら壊れていて交換。 シャワールームには前の宿泊者の下着が放置。 正直言ってこの部屋を紹介している運営側にもある種責任はあると思ってます。

no use of any facilities, pool etc. no sheets on beds

The property is very disappointing. The guards were very unhelpful, not customer service oriented. I have not tried to checked in, in a condo and we have to go from one tower to another just to get an information. When we got into the room there were no towels, bath soap and the toilet paper were only half roll for 4 adults and 2 children? What kind of a place is that especially I paid more than what's it worth? I spoke with the owner itself and told him about my disappointment and told him I'm going to checked that same night and that I have to cancel the rest of my stay as this place is not what I expected as I was supposed to stay for 2 nights. The bathroom wall is missing 3 tiles, and one of the flooring is popping. Very dissatisfied!

guards and staff were not helpful. no towels in the property, only have half roll of toilet paper for 4 adults and 2 children for 2 days? have to checked out 2 hours after checking in. very disappointing for the amount of money they charged. tallked with the owner and advised he can keep the first night that to cancel the 2nd night. the bathroom has missing tiles. not upkept

At first, I was a bit disappointed in how restrictive the property is but when you really think about it, it is more of a safety matter. It gives you that sense of security and peace of mind knowing that you are secured in the compound.

the staff were very rude, they didn't let me to check in early 1 hour and I paid half day extra for checking in 3 our prior my check in which was at 2pm. NOT Recommended at all.

Close to shops. Cleanliness is pretty average management is strict on number of visitors

It’s was safe on the property. The worst was the unit smells molds and kitchen sink was leaking under.the selff laundry was the worst need to take number or it was a long lline .

Sana all amentinies are open to short term guests not just to residents or long term guests. Specially basketball court.

Absolute worst experience in my entire life when I arrive to check in they had no confirmation and information about my check in after three and a half hours of arguing and fighting with them they absolutely refuse to help assist or in any way shape or form help me this reservation was booked with Expedia and paid in advance they refused to honor and or help in any way shape or form. Because of circumstances and situations I had no choice but to pay them again. They were completely cold hearted uncaring in every way shape or form... Please do everything in every way possible to avoid this facility and staying there. Even when you go to check out it will take a minimum 45 minutes. If you go to call a cab for some reason I'm not clear about most cab drivers do not like this facility and do not want to come there. you're better off to leave the facility and go out on the public Street or any other business in the local area and the cabs will quickly be there and have no problem picking you up again at this facility they do not for some reason like it there. Even upon check-in they have no permanent structure and or building they have no phone system to contact in any way shape or form each employee uses their own cell phone. you check in at a security tent they then instruct you to go to another tent that is chicken after that again then you go to the appropriate and assigned building this procedure will take no less than 45 minutes. In my case it took four and a half hours from

The unit is smal,l completely different from the accomodation I booked. Small bed. Couch is dirty.

Be aware that only unit owners can use the lap pool and other amenities. Downer. Restaurant staff were among the best I have dealt with anywhere. That being said, the room I was given had ants everywhere. We called housekeeping multiple times, but the room was only cleaned once during our stay. They indicated how terrible our room was. Cheap, rundown furnishings. Was looking forward to having a patio (placed on the Penthouse level -only level without a patio). One of the condo air conditioners stopped working twice during my stay. The refrigerator was super small and leaked. We were told we could not use the washer in the room. I came back to my building from their beach and pool (110-115 degree heat index) and was told to leave my building until my shirt was on. On another occasion, I did not get all the sand off my flip flops and was again removed from the building lobby and made to stand on a hot black mat outside. I did not receive any instructions on what to do, nor given any water to clean my flip flops. There was a mop in the lobby! I also would take drinks from the restaurant up to my room with ice, and they would drip slightly due to the ice melting. Lobby person complained about this as well. The Azure staff packed my drinks! But I felt guilty that I did something wrong. Very humiliating experiences, especially when I was told to leave with my girlfriend upset. 9000 miles to stay at Azure and spent major $ there, and I did feel welcomed.