The Carmelence Lodge

Reservation Policies  50 % deposit is required w/n 24 hours  All paid bookings are non-refundable. An option of one-time re-booking is allowed if the reason is due to force majeure. (w/n 15 days only)
Check-In Policy:  1. government-issued identification document such as a passport or driver's license. This is necessary for security and Identification: Upon arrival, all guests must present a valid identification for verification purposes.  2. Reservation Confirmation. Early check-in may be available upon request desk during check and subject to availability, but additional charges may apply.  3. Check-in Time: Confirmation: Guests are advised to bring their reservation confirmation or booking details Our standard check-in time is 2PM We will do our best to accommodate you, but please note that hotel may require a valid credit card or cash deposit upon check availability of rooms cannot be guaranteed before the designated check-in time. -in to cover any incidental charges or damages that may occur during your stay. policies when making a reservation. Smoking Policy: Our hotel is entirely smoke- free. Smoking is strictly prohibited in all areas, including rooms, common spaces, and balconies. A designated smoking area is available outside the hotel premises. If you have any further questions or need assistance during your stay, our friendly staff is available from 7 am to 9 pm at the front desk. We hope you have a pleasant and comfortable stay with us!
Pet Policy  The Carmelence Place is a pet-friendly hotel that understands pets are an extension of the family. There will be a PHP 2000.00 fee per pet per night for deep cleaning of the room. This fee will not apply to guide dogs or assistive dogs. There will be a complimentary Pet treat and a pet bed.
Visitor Policy 1. Only registered guests are allowed in the premises. Visitors must be accompanied by a registered guest at all times. 2. Visitors are required to provide valid identification at the front desk and sign in as a visitor. 3. Visitors may only access common areas, such as the lobby or restaurant, and are not allowed in guest rooms. 4. The hotel reserves the right to limit the number of visitors per room or deny entry to anyone behaving inappropriately or causing disturbances. 5. Visitors must adhere to the hotel's code of conduct and respect other guests' privacy and comfort. 6. All visitors must depart the hotel premises by 10:00 PM unless prior arrangements have been made with the hotel management. Please note that the hotel visitor policy is in place to ensure the safety and comfort of all guests. Thank you for your understanding and cooperation.

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