JEN Singapore Tanglin by Shangri-La

Itu benar-benar tempat yang bagus untuk menginap, dekat dengan Orchard Road, mereka memiliki persewaan sepeda gratis, kamar luas dengan kamar mandi bersih (Harap pertimbangkan untuk memasang jet sprayer/washer untuk toilet), staf yang sangat ramah (resepsionis dan terutama bel anak laki-laki bernama Ralph 👍🏻). Namun, saya pikir hotel membutuhkan lebih banyak staf di dept concierge. Karena hotel sudah penuh dipesan dan membutuhkan lebih banyak staf untuk merawat barang bawaan para tamu. Saya memanggil bell boy pada hari check out saya tetapi tidak ada orang yang muncul setelah menunggu hampir 15 menit. Jadi, untungnya saya masih bisa menurunkan 2 koper + 1 kotak. Jadi menurut pandangan saya, ini adalah satu-satunya bidang perbaikan yang perlu dilakukan/dipertimbangkan oleh manajemen. Secara keseluruhan, saya pasti akan dan sangat merekomendasikan hotel ini kepada keluarga, teman, dan kolega saya. Saya hanya berharap bisa tinggal lebih lama untuk menikmati penyewaan sepeda gratis (lain kali ya 😉). Terima kasih!

Makan di kamar dan sarapan di pengalaman J65 sangat mengagumkan. Pelayanan yang baik dari mereka. Cons: Karena pemesanan yang luar biasa pada jam 3 sore, check in / out memiliki antrian yang sangat panjang.

1st time here. The room is cosy, comfortable, clean and modern. We loved the deco. The front counter staff was very friendly and has great initiative. This is called service with passion. Super love this Hotel and the facilities as well as the location. It is right next to the Train station Orchard Blvd and Tanglin shopping mall. Transport is good, groceries and restaurants are right next to hotel, rooms are clean and this hotel has everything we need. Staff are friendly and very helpful, housekeeping too very helpful and keeps room clean. Definitely come back again when we're in Singapore 🇸🇬 Thanks!

Had a pleasant experience at JEN. The late check out benefits was great! Use of swimming pool was great as well. Will be back again in the future.

Summary: Expensive =/= better service or experience. 1) Late check in as the queue is crazy long. No wonder they have late check out at 3pm. Don't be fooled. Paid almost $400, so the service shouldn't be this shabby and slow. Checked in at 5pm. As I was queueing, I overheard some people who were waiting in the lobby, saying that they could only pre-check in because no clean rooms were available. It was that bad. Oh, if you want a room asap, make a big scene and they will let you skip the long line and give you a room first. Unfair huh haha. A Karen complained about the long line and commented "is there a tour group, why is the line so long". Then approached one of the receptionists, made a big hooha, and was given the priority while the rest of us who was earlier than her had to wait ✨. 2) Receptionist says dining credits are not applicable for in-room dining. But in the package I bought, it is applicable. It's even written in the voucher. Told her multiple times but was shut down by her and she looked annoyed. She wasn't even interested to look at my app voucher. Also, she said our check out is at 12pm (let's say we didn't buy the 3pm late check out package), she didn't even bother to compensate us for the long waiting time. Plus, it seems she doesn't know anything about the app package until I pointed out our check out is at 3pm, then she bothers to check and realized it. 3) My room is a twin deluxe/king. But receptionist kept saying I booked a twin deluxe room but will give me a king bed if have. Yes we got the king bed in the end but she acted like we booked only a twin deluxe room and she gave us the king bed out of her own kindness. I said I booked a twin deluxe slash king but she emphasized I booked ONLY a twin deluxe and will give me a king bed if it's available. 4) Self checking in machine does not work. Everyone there who tried, failed. 5) The curtain/sofa in the room smells. Sofa has stains. (Updating this at 4am in the morning: was awakened by rashes on all over my body. My partner is just fine though. Maybe I'm allergic to something they used to clean the bedsheets) 6) TV has cable channels only. Even other hotels with cheaper rates have Netflix/YouTube/screen mirroring. 7) Pillows are comfy. Fluffy and soft. Bed is nice. Had a good rest. 8) although in-room dining is not applicable (lol) I still bought the food. The kway teow and fried rice is very nice. Just sharing, food was given in a takeaway box due to covid restrictions. 9) Shower gel/shampoo/soap smells really good. 10) Was given a room at a high level. 11) Breakfast consists of nasi lemak, pancake, hotdog, hashbrown, prata, mushroom puffs, kaya pau, plain bread, croissant, cupcake, porridge, kway teow + green chilli, salad, fruits, cereal, yoghurt, smoked salmon (lol a lady took almost all in her one plate leaving almost nothing for others. They should have someone manning it and control the portion taken. Otherwise we have someone greedy like her 🙂 Although they topped up, another greedy person comes and took almost everything again) breakfast is great, the restaurant has a nice ambience

Kamar sangat bersih dan nyaman, dapat connecting room, pelayanan ramah, breakfast enak, ada kolam renang, menyeberang sudah sampai MRT Orchard Boulevard.

Lokasi strategis, bersebelahan dengan mall tanglin sehingga mudah untuk mencari makan. Kamar bersih dan nyaman. Sarapan paginya enak.

Bagus dan nyaman. Akan kesini lagi.

Hotel bersih, lokasi strategis, gym lengkap dan sangat nyaman dipakai.