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Grand Hotel

Hotel
8,8
/10
Mengesankan
198 ulasan

Kesan Menginap Tamu Lain

alison

10,0
/ 10
Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Lihat terjemahan

Helen

10,0
/ 10
Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Lihat terjemahan

Joe

10,0
/ 10
One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Lihat terjemahan
Area Akomodasi
Lihat Peta
Grand Hotel Rd, Nuwara Eliya, Central, Sri Lanka, 22200

Fasilitas Utama

Selengkapnya
Restoran
Kolam Renang
Resepsionis 24 Jam
Parkir
WiFi
Grand Hotel adalah hotel di lokasi yang baik, tepatnya berada di Divisi Nuwara Eliya. Resepsionis siap 24 jam untuk melayani proses check-in, check-out dan kebutuhan Anda yang lain. Jangan ragu untuk menghubungi resepsionis, kami siap melayani Anda.
Selengkapnya
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Info Lokasi di sekitar Grand Hotel

Grand Hotel Rd, Nuwara Eliya, Central, Sri Lanka, 22200
Temukan Tempat Lainnya
Lobi Grand Hotel
Lobi 2 Grand Hotel

Lebih Lanjut tentang Grand Hotel

General


Dekat Taman Victoria

Location


Saat Anda menginap di Grand Hotel di kota Nuwara Eliya, Anda akan berada di pegunungan, hanya 10 menit dengan berjalan kaki dari Taman Victoria dan Klub Golf Nuwara Eliya. Hotel yang spa ini berada 0,8 mi (1,3 km) dari Assemblies of God Church Nuwara Eliya dan 1 mi (1,7 km) dari Hutan Lindung Galway.

Attractions


Jarak paling dekat yang ditampilkan hingga 0,1 mil dan kilometer.

Taman Victoria - 0,4 km / 0,3 mi
Klub Golf Nuwara Eliya - 0,8 km / 0,5 mi
Assemblies of God Church Nuwara Eliya - 1,3 km / 0,8 mi
Holy Trinity Church - 1,5 km / 0,9 mi
Hutan Lindung Galway - 1,7 km / 1 mi
Danau Gregory - 2 km / 1,2 mi
Single Tree Hill - 3,5 km / 2,2 mi
Eagle's View Point Shanthipura - 3,6 km / 2,2 mi
Lover's Leap Waterfall - 4,2 km / 2,6 mi
Pabrik Teh Pedro - 4,6 km / 2,9 mi
Moon Plains Viewpoint - 5,3 km / 3,3 mi
Sri Baktha Hanuman Kovil - 7,8 km / 4,8 mi
Pidurutalagala - 8,2 km / 5,1 mi
Kebun Raya Hakgala - 9,4 km / 5,8 mi
Damro Labookellie Tea Centre and Tea Garden - 12,3 km / 7,6 mi

Bandara yang dipilih untuk Grand Hotel adalah Kolombo (CMB-Bandara Internasional Bandaranaike) - 180,8 km / 112,3 mi

Facilities


Manjakan diri Anda dengan mengunjungi spa dengan layanan lengkap ini. Anda pasti akan menyukai fasilitas rekreasi yang ada, seperti kolam renang indoor, sauna, dan pusat kebugaran. Hotel ini juga menyediakan akses Internet nirkabel gratis, layanan concierge, dan ruang permainan/arcade.

Business Facilities


Fasilitas unggulan antara lain pusat bisnis, laundry/dry cleaning, dan resepsionis 24 jam. Parkir valet gratis tersedia di lokasi.

Dining


Nikmati masakan India di Grand Indian, salah satu 4 restoran hotel, atau tetap tinggal di kamar dan manfaatkan layanan kamar (jam tertentu). Makanan ringan juga tersedia di kedai kopi/kafe.Berbaurlah dengan tamu lainnya di perjamuan gratis, yang diadakan pada hari setiap hari. Bersantai dengan minuman yang menyegarkan di salah satu dari 3 bar/lounge.

Rooms


Nikmati kenyamanan rumah Anda sendiri di salah satu dari 154 kamar yang dilengkapi dengan minibar. Akses internet nirkabel gratis tersedia untuk berbagai keperluan Anda, juga saluran kabel untuk menikmati hiburan. Kamar mandi memiliki bathtub dan shower terpisah, perlengkapan mandi gratis, dan kloset. Fasilitas mencakup brankas dan meja tulis, dan layanan pembenahan kamar disediakan setiap hari.

Semua Fasilitas di Grand Hotel

Bar, Kafe, dan Lounge Grand Hotel
Bar, Kafe, dan Lounge
Kolam Renang Grand Hotel
Kolam Renang
Fasilitas Hiburan Grand Hotel
Fasilitas Hiburan
Pusat Kebugaran Grand Hotel
Pusat Kebugaran
Ruangan Fungsional Grand Hotel
Ruangan Fungsional

Kegiatan Lainnya

  • Spa
  • Kolam renang indoor
  • Area piknik
  • Taman
  • Perpustakaan
  • Barbecue
  • Sauna
  • Mandi uap

Servis Hotel

  • Laundry
  • Surat kabar di lobby
  • Minuman sambutan
  • Penitipan bagasi
  • Resepsionis 24 jam
  • Concierge/layanan tamu

Umum

  • Banquet
  • Loker
  • Area merokok
  • Tempat parkir
  • Teras

Fasilitas Publik

  • Brankas
  • Kafe
  • Kopi/teh di lobby

Olahraga & Rekreasi

  • Ruangan game
  • Bilyar
  • Pusat kebugaran

Transportasi

  • Parkir valet
  • Penyewaan sepeda

Makanan dan Minuman

  • Makanan ringan

Konektivitas

  • WiFi gratis

Aksesibilitas

  • Peralatan bagi penyandang disabilitas

Fasilitas Bisnis

  • Fasilitas bisnis

Kebijakan Akomodasi & Informasi Umum di Grand Hotel

Waktu Check-in/Check-out

Check-in:
Dari 15:00
Check-out:
Sebelum 12:00

Petunjuk Umum Check-in

  • Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
  • Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
  • Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
  • Nama pada kartu kredit yang digunakan saat check-in untuk membayar biaya tak terduga harus sama dengan nama tamu utama pada reservasi kamar
  • Properti ini menerima kartu kredit, kartu debit, dan uang tunai
  • Fitur keamanan di properti ini mencakup alat pemadam api, pendeteksi asap, sistem keamanan, dan P3K
, Properti ini tidak bisa melayani check-in pada larut malam. Resepsionis akan menyambut tamu saat kedatangan di properti. Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis.

Hewan Peliharaan

Service Animals Not Allowed
Baca Selengkapnya

Informasi Umum

Fasilitas Populer
Restoran, Kolam Renang, Resepsionis 24 Jam, Parkir, WiFi
Waktu Check-In/Check-Out
Dari 15:00 - sampai 12:00
Kamar yang tersedia di Grand Hotel
154
Lantai yang tersedia di Grand Hotel
2
Fasilitas lainnya di Grand Hotel
Spa, Kolam renang indoor, Area piknik, Taman, Perpustakaan

Pertanyaan yang sering ditanyakan di Grand Hotel

Fasilitas apa saja yang tersedia di Grand Hotel?
Grand Hotel memiliki fasilitas terbaik seperti: Restoran, Kolam Renang, Resepsionis 24 Jam, Parkir, WiFi. (Beberapa fasilitas lain mungkin memerlukan biaya tambahan)
Kapan waktu check-in & check-out di Grand Hotel?
Waktu untuk check-in di Grand Hotel adalah mulai dari pukul Dari 15:00 sedangkan waktu check-out paling lambat pukul Sebelum 12:00
Hotel bintang berapa Grand Hotel?
Grand Hotel memiliki 4.0 bintang
Ada berapa lantai yang tersedia di Grand Hotel?
Grand Hotel memiliki 2 kamar
Ada berapa kamar yang tersedia di Grand Hotel?
Grand Hotel memiliki 154 kamar
Lihat Semua

Review dari Tamu Lainnya di Grand Hotel

Rating & Review Keseluruhan Grand Hotel

Sumber lain (198)
8,8
Mengesankan
Dari 198 review
Kebersihan

9,2

Kenyamanan Kamar

8,6

Lokasi

10,0

Pelayanan dan Fasilitas

9,0

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Grand Hotel

Jumlah review per halaman
20
40
Review teratas
Tracie
icon-dengan Pasangan
dengan Pasangan
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

The building looks lovely and the grounds are beautiful BUT the room wasn’t great , the bathroom had an old shower curtain and the shower was above the bath. The bed was uncomfortable and the room was small and dark. it was my birthday and there was no mention of this even though my husband had given advanced information. The buffet and dining room looked spectacular but the food quality wasn’t what we were expecting given the visual wow factor. My least favourite hotel whilst staying in Sri Lanka.
Read More
alison
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Helen
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Read More
Shashidhar
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
6,0
/10
Diulas 24 minggu lalu

Expedia Group verified review

Every aspect of this hotel can be improved. First the Pro - the Hotel was Grand and impressive from outside. Breakfast was good and had variety. The Indian restaurant in a seperate building from the hotel had incredible food. The outside grounds were well designed. Cons - The staff were very upper lip and lacked English speaking skills. The rooms need major modernization and lacked simple Phone charging USB ports. The sinks drained very very slow. The plumbing needs upgrading. The Shower Tub needs a Glass enclosure instead of the flimsy curtain that blows open and wets the outside area. The electric fireplace was noisy and had an ancient look. The property had a British feeling but lacked warmth and was ancient in appearance.
Read More
Ruvani
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 25 minggu lalu

Hotels.com verified review

Fantastisk överallt
Joe
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 26 minggu lalu

Expedia Group verified review

One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Viktor
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 26 minggu lalu

Hotels.com verified review

Calm pool and great gym, enjoyed the sauna.
Damodharan
icon-Wisata
Wisata
10,0
/10
Diulas 46 minggu lalu

Expedia Group verified review

Excellent
David
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 47 minggu lalu

Expedia Group verified review

The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return.
Read More
Sovit
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
6,0
/10
Diulas 48 minggu lalu

Expedia Group verified review

Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand!
Read More
Janaka
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 57 minggu lalu

Expedia Group verified review

Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Adeel
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
8,0
/10
Diulas 67 minggu lalu

Expedia Group verified review

Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Selvarajan
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 72 minggu lalu

Expedia Group verified review

She was a grand lady totally elegant. The staff was par excellance.
Verified traveler
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
10,0
/10
Diulas 74 minggu lalu

Hotels.com verified review

We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Ravi
icon-Wisata dengan Anak
Wisata dengan Anak
6,0
/10
Diulas 76 minggu lalu

Expedia Group verified review

Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Read More
Victor
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
4,0
/10
Diulas 84 minggu lalu

Expedia Group verified review

The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.
Read More
ARACELI NUÑEZ
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 87 minggu lalu

Expedia Group verified review

Estancia fascinante, rodeado de ambiente histórico muy buen conservado y actualizado, en un entorno excepcional
Heba
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 92 minggu lalu

Expedia Group verified review

I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Verified traveler
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
6,0
/10
Diulas 98 minggu lalu

Hotels.com verified review

Historical hotel with plenty of staff but overall it is overrated. Poor value for money.
Alex T
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 103 minggu lalu

Expedia Group verified review

Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
Jumlah review per halaman
20
40

Siap wujudkan perjalananmu?

Buat Pesanan Sekarang
Lobi 4 Grand Hotel

Disclaimer

Disclaimer: Adalah tanggung jawab hotel untuk memastikan akurasi foto hotel. Traveloka.com tidak bertanggung jawab atas ketidak-akuratan foto hotel. Harga kamar yang ditampilkan adalah untuk tamu dewasa. Anak-anak mungkin akan dianggap sebagai tamu dewasa dan dikenakan biaya penuh kecuali jika tertera sebaliknya. Harga kamar belum termasuk sarapan dan sarapan akan dikenakan biaya oleh hotel kecuali jika tertera sebaliknya.

Belum menemukan apa yang kamu cari?

Lihat Akomodasi Lainnya di Nuwara Eliya
Indonesia (Bahasa Indonesia)
Global (English)
Malaysia (English)
Malaysia (Bahasa Malaysia)
Philippines (English)
Singapore (English)
ไทย (ภาษาไทย)
Việt Nam (Tiếng Việt)
Australia (English)
대한민국 (한국어)
日本 (日本語)
马来西亚 (简体中文)

Rating & Review Keseluruhan Grand Hotel

Sumber lain (198)
8,8
Mengesankan
Dari 198 review
Kebersihan

9,2

Kenyamanan Kamar

8,6

Lokasi

10,0

Pelayanan dan Fasilitas

9,0

Urutkan dari
Paling Relevan
Preferensi
Lihat Semua

Review Traveler Grand Hotel

Jumlah review per halaman
20
40
Review teratas
Tracie
icon-dengan Pasangan
dengan Pasangan
6,0
/10
Diulas 17 minggu lalu

Expedia Group verified review

The building looks lovely and the grounds are beautiful BUT the room wasn’t great , the bathroom had an old shower curtain and the shower was above the bath. The bed was uncomfortable and the room was small and dark. it was my birthday and there was no mention of this even though my husband had given advanced information. The buffet and dining room looked spectacular but the food quality wasn’t what we were expecting given the visual wow factor. My least favourite hotel whilst staying in Sri Lanka.
Read More
alison
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Helen
10,0
/10
Diulas 18 minggu lalu

Expedia Group verified review

Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Read More
Shashidhar
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
6,0
/10
Diulas 24 minggu lalu

Expedia Group verified review

Every aspect of this hotel can be improved. First the Pro - the Hotel was Grand and impressive from outside. Breakfast was good and had variety. The Indian restaurant in a seperate building from the hotel had incredible food. The outside grounds were well designed. Cons - The staff were very upper lip and lacked English speaking skills. The rooms need major modernization and lacked simple Phone charging USB ports. The sinks drained very very slow. The plumbing needs upgrading. The Shower Tub needs a Glass enclosure instead of the flimsy curtain that blows open and wets the outside area. The electric fireplace was noisy and had an ancient look. The property had a British feeling but lacked warmth and was ancient in appearance.
Read More
Ruvani
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 25 minggu lalu

Hotels.com verified review

Fantastisk överallt
Joe
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 26 minggu lalu

Expedia Group verified review

One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Viktor
icon-dengan Pasangan
dengan Pasangan
10,0
/10
Diulas 26 minggu lalu

Hotels.com verified review

Calm pool and great gym, enjoyed the sauna.
Damodharan
icon-Wisata
Wisata
10,0
/10
Diulas 46 minggu lalu

Expedia Group verified review

Excellent
David
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
6,0
/10
Diulas 47 minggu lalu

Expedia Group verified review

The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return.
Read More
Sovit
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
6,0
/10
Diulas 48 minggu lalu

Expedia Group verified review

Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand!
Read More
Janaka
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
10,0
/10
Diulas 57 minggu lalu

Expedia Group verified review

Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Adeel
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
8,0
/10
Diulas 67 minggu lalu

Expedia Group verified review

Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Selvarajan
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 72 minggu lalu

Expedia Group verified review

She was a grand lady totally elegant. The staff was par excellance.
Verified traveler
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
10,0
/10
Diulas 74 minggu lalu

Hotels.com verified review

We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Ravi
icon-Wisata dengan Anak
Wisata dengan Anak
6,0
/10
Diulas 76 minggu lalu

Expedia Group verified review

Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Read More
Victor
icon-Wisata Liburan Keluarga
Wisata Liburan Keluarga
4,0
/10
Diulas 84 minggu lalu

Expedia Group verified review

The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.
Read More
ARACELI NUÑEZ
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 87 minggu lalu

Expedia Group verified review

Estancia fascinante, rodeado de ambiente histórico muy buen conservado y actualizado, en un entorno excepcional
Heba
icon-Wisata dengan Pasangan
Wisata dengan Pasangan
10,0
/10
Diulas 92 minggu lalu

Expedia Group verified review

I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Verified traveler
icon-Teman dan Keluarga Liburan Keluarga
Teman dan Keluarga Liburan Keluarga
6,0
/10
Diulas 98 minggu lalu

Hotels.com verified review

Historical hotel with plenty of staff but overall it is overrated. Poor value for money.
Alex T
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Wisata dengan Pasangan
10,0
/10
Diulas 103 minggu lalu

Expedia Group verified review

Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
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