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Grand Hotel

Hotel
8.8
/10
Sangat Baik
198 ulasan

Apa yang Dikatakan Tetamu Mengenai Penginapan Mereka

alison

10.0
/ 10
Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Lihat terjemahan

Helen

10.0
/ 10
Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Lihat terjemahan

Joe

10.0
/ 10
One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Lihat terjemahan
Di Kawasan
Lihat Peta
Grand Hotel Rd, Nuwara Eliya, Central, Sri Lanka, 22200

Kemudahan Utama

Lihat Lebih
Restoran
Kolam Renang
Meja Depan 24 jam
Parkir
WiFi
Grand Hotel ialah sebuah hotel dalam kawasan persekitaran yang baik, yang terletak di Bahagian Nuwara Eliya. Meja depan 24 jam tersedia untuk memberikan perkhidmatan kepada anda, dari daftar masuk hingga ke daftar keluar, atau sebarang bantuan yang anda perlukan. Jika anda inginkan lebih lagi, jangan ragu untuk bertanya kepada meja depan, kami sentiasa bersedia untuk memenuhi permintaan anda.
Lihat Lebih
Log masuk berjaya!
Sekarang anda boleh menikmati lebih banyak manfaat, termasuk pilihan untuk membuat pembayaran menjelang tarikh penginapan anda!

Persekitaran Grand Hotel

Grand Hotel Rd, Nuwara Eliya, Central, Sri Lanka, 22200
Temui Lebih Banyak Tempat
Lobi Grand Hotel
Lobi 2 Grand Hotel

Ketahui Lebih Lanjut Mengenai Grand Hotel

General


Berdekatan dengan Taman Victoria

Location


Apabila anda menginap di Grand Hotel di Nuwara Eliya, anda akan berada di pergunungan, dalam lingkungan 10 minit berjalan kaki dari Taman Victoria dan Kelab Golf Nuwara Eliya. Hotel spa ini berada 1.3 km dari Gereja Assemblies of God Nuwara Eliya dan 1.7 km dari Hutan Simpanan Galway.

Attractions


Jarak dipaparkan kepada 0.1 batu dan kilometer terdekat.

Taman Victoria - 0.4 km / 0.3 mi
Kelab Golf Nuwara Eliya - 0.8 km / 0.5 mi
Gereja Assemblies of God Nuwara Eliya - 1.3 km / 0.8 mi
Holy Trinity Church - 1.5 km / 0.9 mi
Hutan Simpanan Galway - 1.7 km / 1 mi
Tasik Gregory - 2 km / 1.2 mi
Bukit Pokok Sebatang - 3.5 km / 2.2 mi
Eagle's View Point Shanthipura - 3.6 km / 2.2 mi
Lover's Leap Waterfall - 4.2 km / 2.6 mi
Kilang Teh Pedro - 4.6 km / 2.9 mi
Moon Plains Viewpoint - 5.3 km / 3.3 mi
Kuil Sri Baktha Hanuman - 7.8 km / 4.8 mi
Pidurutalagala (Gunung) - 8.2 km / 5.1 mi
Taman Botani Hakgala - 9.4 km / 5.8 mi
Pusat Teh dan Taman Teh Damro Labookellie - 12.3 km / 7.6 mi

Lapangan terbang pilihan untuk Grand Hotel adalah Colombo (CMB-Lapangan Terbang Antarabangsa Bandaranaike) - 180.8 km / 112.3 bt

Facilities


Luangkan masa untuk memanjakan diri anda di spa perkhidmatan penuh. Anda tentu sekali akan menghargai kemudahan rekreasi, yang termasuk kolam renang tertutup, sauna dan pusat kecergasan. Hotel ini juga menampilkan akses Internet wayarles percuma, perkhidmatan rencam dan bilik arked/permainan.

Business Facilities


Kemudahan yang ditampilkan adalah termasuk pusat perniagaan, perkhidmatan pencucian kering/dobi dan meja/kaunter hadapan 24 jam. Letak kenderaan valet percuma terdapat di tapak hartanah.

Dining


Nikmati masakan India di Grand Indian, salah sebuah daripada 4 restoran di hotel atau nikmatinya dalam bilik dengan menggunakan perkhidmatan bilik (semasa waktu terhad). Snek juga tersedia di kedai kopi atau kafe. Bertegur sapalah dengan tetamu lain di majlis makan percuma yang diadakan setiap hari. Bersantailah dengan minuman yang menyegarkan di salah sebuah daripada 3 bar/ruang istirahat.

Rooms


Selesakan diri anda di salah satu daripada 154 bilik tamu yang menampilkan bar mini. Akses Internet wayarles percuma membolehkan anda sentiasa berhubung, manakala program kabel disediakan untuk hiburan anda. Bilik mandi menampilkan tab mandi dan pancuran berasingan, kelengkapan dandanan diri percuma dan bidet. Kemudahan yang disediakan merangkumi peti besi dan meja, manakala pengemasan disediakan setiap hari.

Semua kemudahan dari Grand Hotel

Bar, Kafe dan Lounge Grand Hotel
Bar, Kafe dan Lounge
Kolam Renang Grand Hotel
Kolam Renang
Kemudahan Hiburan Grand Hotel
Kemudahan Hiburan
Pusat Kecergasan Grand Hotel
Pusat Kecergasan
Dewan Majlis Grand Hotel
Dewan Majlis

Aktiviti

  • Spa
  • Kolam renang tertutup
  • Kawasan berkelah
  • Taman
  • Perpustakaan
  • Barbeku
  • Sauna
  • Bilik wap

Perkhidmatan Hotel

  • Perkhidmatan dobi
  • Suratkhabar di lobi
  • Minuman alu-aluan
  • Penyimpanan bagasi
  • Penyambut tetamu 24 jam
  • Pekerja rencam

Umum

  • Bankuet
  • Lokar
  • Kawasan merokok
  • Parkir
  • Teres

Kemudahan Umum

  • Peti keselamatan
  • Kedai kopi
  • Kopi/teh di lobi

Sukan & Rekreasi

  • Bilik permainan
  • Biliard
  • Kecergasan

Pengangkutan

  • Parkir valet
  • Sewaan basikal

Makanan dan Minuman

  • Bar snek

Kemudahan Internet

  • WiFi percuma

Kemudahan OKU

  • Kelengkapan Orang Kurang Upaya (OKU)

Kemudahan Perniagaan

  • Kemudahan perniagaan

Polisi Penginapan & Maklumat Umum di Grand Hotel

Masa Daftar Masuk/Daftar Keluar

Daftar masuk:
Dari 15:00
Daftar keluar:
Sebelum 12:00

Instruksi Daftar Masuk Umum

  • Bayaran tetamu tambahan mungkin dikenakan dan berbeza mengikut dasar hartanah
  • Pengenalan bergambar keluaran kerajaan dan kad kredit, kad debit atau deposit tunai mungkin diperlukan semasa daftar masuk untuk bayaran sampingan
  • Permintaan khas adalah tertakluk kepada ketersediaan semasa daftar masuk dan boleh dikenakan bayaran tambahan; permintaan khas tidak dapat dijamin
  • Nama pada kad kredit yang digunakan untuk membayar caj sampingan semasa daftar masuk hendaklah sama dengan nama utama dalam tempahan bilik
  • Hartanah ini menerima kad kredit, kad debit dan wang tunai
  • Ciri-ciri keselamatan di hartanah ini termasuk pemadam api, pengesan asap, sistem keselamatan, dan alat pertolongan cemas
, Hartanah ini tidak menawarkan daftar masuk selepas waktu operasi. Kakitangan meja hadapan akan menyambut tetamu ketika ketibaan di hartanah. Maklumat yang disediakan oleh pihak hartanah mungkin menggunakan alat terjemahan automatik.

Haiwan Peliharaan

Service Animals Not Allowed
Baca Semua

Maklumat Umum

Kemudahan Popular
Restoran, Kolam Renang, Meja Depan 24 jam, Parkir, WiFi
Masa Daftar Masuk / Daftar Keluar
Dari 15:00 - hingga 12:00
Bilik tersedia di Grand Hotel
154
Bilangan tingkat di Grand Hotel
2
Fasilitas lain di Grand Hotel
Spa, Kolam renang tertutup, Kawasan berkelah, Taman, Perpustakaan

Soalan lazim tentang Grand Hotel

Apa facilities yang tersedia di Grand Hotel?
Berikut facilities yang ada di Grand Hotel seperti Restoran, Kolam Renang, Meja Depan 24 jam, Parkir, WiFi. (sesetengahnya mungkin memerlukan caj tambahan):
Kapan waktu check-in & check-out di Grand Hotel?
Masa check-in di Grand Hotel bermula dari Dari 15:00 manakala masa check-out ialah pada Sebelum 12:00
Berapakah jumlah bintang yang dimiliki oleh Grand Hotel?
Grand Hotel ialah hotel bertaraf 4.0-bintang.
Berapakah bilangan tingkat di Grand Hotel?
Grand Hotel mempunyai 2 tingkat.
Berapakah jumlah bilik yang terdapat di Grand Hotel?
Jumlah keseluruhan bilik di Grand Hotel ialah 154.
Lihat Semua

Lebih Banyak Ulasan Daripada Tetamu Lain di Grand Hotel

Penilaian & Ulasan Keseluruhan Grand Hotel

Sumber lain (198)
8.8
Sangat Baik
Daripada 198 ulasan
Kebersihan

9.2

Keselesaan Bilik

8.6

Lokasi

10.0

Perkhidmatan dan Kemudahan

9.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Grand Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Tracie
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

The building looks lovely and the grounds are beautiful BUT the room wasn’t great , the bathroom had an old shower curtain and the shower was above the bath. The bed was uncomfortable and the room was small and dark. it was my birthday and there was no mention of this even though my husband had given advanced information. The buffet and dining room looked spectacular but the food quality wasn’t what we were expecting given the visual wow factor. My least favourite hotel whilst staying in Sri Lanka.
Read More
alison
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Helen
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Read More
Shashidhar
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Every aspect of this hotel can be improved. First the Pro - the Hotel was Grand and impressive from outside. Breakfast was good and had variety. The Indian restaurant in a seperate building from the hotel had incredible food. The outside grounds were well designed. Cons - The staff were very upper lip and lacked English speaking skills. The rooms need major modernization and lacked simple Phone charging USB ports. The sinks drained very very slow. The plumbing needs upgrading. The Shower Tub needs a Glass enclosure instead of the flimsy curtain that blows open and wets the outside area. The electric fireplace was noisy and had an ancient look. The property had a British feeling but lacked warmth and was ancient in appearance.
Read More
Ruvani
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 25 minggu yang lalu

Hotels.com verified review

Fantastisk överallt
Joe
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Viktor
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 26 minggu yang lalu

Hotels.com verified review

Calm pool and great gym, enjoyed the sauna.
Damodharan
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 46 minggu yang lalu

Expedia Group verified review

Excellent
David
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 47 minggu yang lalu

Expedia Group verified review

The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return.
Read More
Sovit
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 48 minggu yang lalu

Expedia Group verified review

Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand!
Read More
Janaka
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 57 minggu yang lalu

Expedia Group verified review

Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Adeel
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 67 minggu yang lalu

Expedia Group verified review

Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Selvarajan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 72 minggu yang lalu

Expedia Group verified review

She was a grand lady totally elegant. The staff was par excellance.
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 74 minggu yang lalu

Hotels.com verified review

We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Ravi
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 76 minggu yang lalu

Expedia Group verified review

Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Read More
Victor
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 84 minggu yang lalu

Expedia Group verified review

The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.
Read More
ARACELI NUÑEZ
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 87 minggu yang lalu

Expedia Group verified review

Estancia fascinante, rodeado de ambiente histórico muy buen conservado y actualizado, en un entorno excepcional
Heba
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 92 minggu yang lalu

Expedia Group verified review

I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 98 minggu yang lalu

Hotels.com verified review

Historical hotel with plenty of staff but overall it is overrated. Poor value for money.
Alex T
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 103 minggu yang lalu

Expedia Group verified review

Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
Bilangan ulasan setiap halaman
20
40

Bersedia untuk membuat keputusan?

Tempah Penginapan Anda Sekarang
Lobi 4 Grand Hotel

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Penilaian & Ulasan Keseluruhan Grand Hotel

Sumber lain (198)
8.8
Sangat Baik
Daripada 198 ulasan
Kebersihan

9.2

Keselesaan Bilik

8.6

Lokasi

10.0

Perkhidmatan dan Kemudahan

9.0

Isih mengikut
Paling Relevan
Pilihan
Lihat Semua

Ulasan Pelancong Grand Hotel

Bilangan ulasan setiap halaman
20
40
Ulasan teratas
Tracie
icon-dengan Pasangan
dengan Pasangan
6.0
/10
Diulas 17 minggu yang lalu

Expedia Group verified review

The building looks lovely and the grounds are beautiful BUT the room wasn’t great , the bathroom had an old shower curtain and the shower was above the bath. The bed was uncomfortable and the room was small and dark. it was my birthday and there was no mention of this even though my husband had given advanced information. The buffet and dining room looked spectacular but the food quality wasn’t what we were expecting given the visual wow factor. My least favourite hotel whilst staying in Sri Lanka.
Read More
alison
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Fabulous hotel, wonderful breakfast and very attentive staff. Only thing missing was sun loungers outside somewhere. Beautiful gardens.
Helen
10.0
/10
Diulas 18 minggu yang lalu

Expedia Group verified review

Lovely beautifully preserved period colonial property. Staff very good. Restaurants excellent - large breakfast buffet, afternoon tea fantastic and had two very good meals at the Indian and Thai restaurants. There is one thing that really lets it down though and that is the loud music played during afternoon tea by a flautist to a backing soundtrack and the live band in the bar at night. In my opinion both overly loud and really impact the ambience.
Read More
Shashidhar
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 24 minggu yang lalu

Expedia Group verified review

Every aspect of this hotel can be improved. First the Pro - the Hotel was Grand and impressive from outside. Breakfast was good and had variety. The Indian restaurant in a seperate building from the hotel had incredible food. The outside grounds were well designed. Cons - The staff were very upper lip and lacked English speaking skills. The rooms need major modernization and lacked simple Phone charging USB ports. The sinks drained very very slow. The plumbing needs upgrading. The Shower Tub needs a Glass enclosure instead of the flimsy curtain that blows open and wets the outside area. The electric fireplace was noisy and had an ancient look. The property had a British feeling but lacked warmth and was ancient in appearance.
Read More
Ruvani
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 25 minggu yang lalu

Hotels.com verified review

Fantastisk överallt
Joe
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 26 minggu yang lalu

Expedia Group verified review

One of the nicest hotels we have stayed in, wonderful staff and an incredible building!
Viktor
icon-dengan Pasangan
dengan Pasangan
10.0
/10
Diulas 26 minggu yang lalu

Hotels.com verified review

Calm pool and great gym, enjoyed the sauna.
Damodharan
icon-Rekreasi
Rekreasi
10.0
/10
Diulas 46 minggu yang lalu

Expedia Group verified review

Excellent
David
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
6.0
/10
Diulas 47 minggu yang lalu

Expedia Group verified review

The hotel promises a grand experience but falls short of that. Upon arrival there are many staff buzzing around you, which is unnecessarily overwhelming. The room was musty smelling but staff did nothing about that. Several things didn’t work, but were not fixed, despite profuse promises that they were doing everything to take care of us. Hallway noise was clearly heard through the door, which was a problem since there were so many families with small loins children who came from different cultures and had vastly different levels of concern for other guests. Four restaurants, and the food was good, but priced at the level of major cities in the US. Beds, however, were excellent and the buffet for breakfast was also excellent. But not enough for us to return.
Read More
Sovit
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
6.0
/10
Diulas 48 minggu yang lalu

Expedia Group verified review

Pros: Location, Garden around the property, restaurants outside the property Cons; Very old, uneven floors inside the room, bathroom smells of sewage, musty smelling rooms, only one lift in one corner of huge floors resulting in a lot of walking, unresponsive staff, cold/poor quality breakfast buffet, staff wanted to charge me LKR 2800/- for an extra veg sandwich when I asked them to pack it for the morning of my checkout. I had paid for a full buffet breakfast for 3 and was unable to have it due to an early checkout. Very disappointing stay at Grand!
Read More
Janaka
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
10.0
/10
Diulas 57 minggu yang lalu

Expedia Group verified review

Excellent property, old world charm, over hundred year old hotel meticulously kept. Food was great at the Magnolia restaurant. The management and staff were great and made our stay comfortable.
Adeel
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
8.0
/10
Diulas 67 minggu yang lalu

Expedia Group verified review

Hotel with lots of historic character. Admin/hotel check-in staff was ok - just like any other mass hotel no customized attention or recognition of guests. Breakfast staff was very courteous.
Selvarajan
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 72 minggu yang lalu

Expedia Group verified review

She was a grand lady totally elegant. The staff was par excellance.
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
10.0
/10
Diulas 74 minggu yang lalu

Hotels.com verified review

We were surprised by the size and substance of the building which combines Tudor and Edwardian style. The staff were charming and their service was faultless. Most cocktails were delicious and the food top notch.
Ravi
icon-Rekreasi dengan Anak
Rekreasi dengan Anak
6.0
/10
Diulas 76 minggu yang lalu

Expedia Group verified review

Very nice hotel with a traditional feel. Service is good but felt the level of service was not consistent for all guests. On occasions western guests got treated differently, eg with more attention vs guests of an ethnic origin. The service in general was very slow. We had to wait over 25 mins for a simple tea! The pool and gym area are nice as well as the gardens
Read More
Victor
icon-Rekreasi Percutian Keluarga
Rekreasi Percutian Keluarga
4.0
/10
Diulas 84 minggu yang lalu

Expedia Group verified review

The Grand Hotel is a nice place with a good location to see Nuwara Eliya. The hotel itself was very nice, but the rooms were poor, and need an upgrade. The Thai restaurant made amazing food. But! The staff at this property were the worst I have ever experienced, and my family and I experienced several situations with issues. First there was an issue with my mom wanting to go to the pool, which she was told she could, but when she got down to the pool area, she was told she was not allowed, even though there were only three people there and 12 empty chairs, so she was sent back to her room. Secondly, my dad wanted to enter the gym and sauna, and was told the same, he could not enter, event though nobody was there. The staff was so unfriendly and not helpful at all. Lastly, the worst things of all was, that we had paid for 4 breakfasts, but my wife could not join the trip, so we had paid for one extra and wanted to invite our Sri Lankan friend to join us for breakfast. The staff made a big issue with this, and that we had to pay for one extra, even though we were still four people, so we ended up paying for 5 breakfasts and only being 4. We were not met at all, and they were so unpolite to us the entire stay. When we checked out, the staff asked how our stay was, and we said it had not been good due to the many issues we had, and then the staff just walked away to another couple and asked them about their stay, so not listening at all. I would NOT recommend this place.
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ARACELI NUÑEZ
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Rekreasi dengan Pasangan
10.0
/10
Diulas 87 minggu yang lalu

Expedia Group verified review

Estancia fascinante, rodeado de ambiente histórico muy buen conservado y actualizado, en un entorno excepcional
Heba
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Rekreasi dengan Pasangan
10.0
/10
Diulas 92 minggu yang lalu

Expedia Group verified review

I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Verified traveler
icon-Rakan dan Keluarga Percutian Keluarga
Rakan dan Keluarga Percutian Keluarga
6.0
/10
Diulas 98 minggu yang lalu

Hotels.com verified review

Historical hotel with plenty of staff but overall it is overrated. Poor value for money.
Alex T
icon-Rekreasi dengan Pasangan
Rekreasi dengan Pasangan
10.0
/10
Diulas 103 minggu yang lalu

Expedia Group verified review

Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
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