Best Western Plus Chena River Lodge

La comida es excelente, la limpieza a pesar de que están en proceso de remodelación.

When I checked in the room was dirty. It had someone else’s nachos on the desk and the soaps had been opened and used and a towel was used by the sink. I let the front desk know but they didn’t really care.

The elevator was broken

Great staff, clean room, bed was comfort, good breakfast

The toilet lid/seat was only attached by one bolt and slid off when in use. Trim on base of bathroom door was loose and fell off causing me to trip. Thermostat was nonfunctional so room was too hot unless windows kept open. Otherwise room was very nice and in good location.

Quick and easy access to the airport. Good breakfast.

Staff great, easy off highway,

The room itself was pretty clean. However the light was out inside the bathroom where the toilet and shower are, so we had to leave the door open in order to see. The smoke detector (or co2 not sure) was hanging off the wall and the curtain rods were crooked like they had been pulled too hard so they didn’t shut tightly. It seems like hotels these days should offer smart tv options, not just basic cable.

Great breakfast offerings

Iris makes this the best place ever. She has the personality that you gotta love. She needs a pay raise. Room was great

Great place and very accommodating.

Without checking the proper check out date the house cleaning manager threw out the foods and drinks kept in the refrigerator, took my suitcases and kept it down . The lady did not bother to get the correct room number. Em 201 was supposed to be cleaned and inspite of the cleaning boy telling her this is not the correct room she messed up. Threw all the laundry clothes along with new clothes When I spoke to her she just said sorry but did not really care. I raised the issue with duty manager on 6/3/2024 in afternoon and he dismissed it as something it normallly happens First the house keeping manager need to check the log book properly If other people are telling her that she is not correct she had thame arrogance not to listen The manager dismissed it being something that happens all the time I have been living in USA as a citizen for more than quarter century and nowhere it has happened except at this best western at Chena River lodge on 1255 TVSA pkwy Fairbanks Alaska The banger also threatened me to throw out of property as I spoke in a raised tone Obviously any one would be upset if their belongings are touched without permission when they are still in the room The manger’s unfit to do his job if he cannot educate his staff and manage them properly I filed a complaint through corporate for best western and they said the general manager would contact or the property owner None had contacted me so far Such is the service. Very poor experience

I had a great stay at the hotel but the toilet smelled like urine. I left the fan on constantly with the door closed. Other than that, great stay.

Everyone was great.

Had a great time!!!!

The staff were very helpful on giving us info for the aurora viewing places, how to layer up . Special mention to Sherry. The location is convenient

The rooms are quiet at this hotel with how they have the rooms set up.

Room under bed and behind dressers increadibly dirty. Bottles and cigarette wrappers and rotten berries under the bed and behind dressers and nightstands.

Nice place and very friendly staff.

Staff was excellent, friendly, always helpful. Breakfast was wonderful every day. The location was great for its proximity to the airport and other means of transportation. The hotel is due for a 'face lift' though it was perfectly good for our stay, save the notes below. I would be fine to stay again without a second thought. Consider before you book: no airport shuttle services. If you are willing and able to haul yourself and your bags up to the 2nd or 3rd floor .... you're great. However, if that isn't you; do one of 2 things. Either make certain you have a ground floor room OR book elsewhere. The elevator stopped working several times during our 5 day stay. It was an issue that canceled our Aurora viewing plans for that evening. Upon arriving, we found that our bathroom had not been fully cleaned. We took care of it and the rest of the stay in that regard was great. Our TV wasn't working for the first 2.5 days. Eventually either it was cured or replaced. Either way we enjoyed TV while we were at the room the rest of the time.