Comfort Suites Troy-I75

Uncleanly, pool down for maintenance but not advertised when booked, was told Id get a refund, then they changed their mind. Took 6 kids expecting to swim to a hotel overnight for their christmas gift on new years eve. Show up and the pool is unavailable, and the suite we supposed to have, had a leak of some kind and were moved to 2 rooms. I was never informed before checking in that i could cancel our reservation to get a refund. So we checked in and hoped we'd make the best of it. When entering the 2 other rooms, the wooden area at the entry was very sticky, and we could see bits of trash on the floor and one on a piece of furntiture. Rooms were very cold, and found one room had a window left open. Smoke detector was beeeping so I asked front desk to change battery. He did come change it but it continued to beep. An hour in, We ultimately decided not to stay and checked out. Front desk said i could call next day and speak to manager about a refund. When i called the next day, manager made it sound like a refund was no.problem but had to go through expedia firat since that was where the reservation originated. Started that process, and was told id hear something in 24-72 hrs. Messaged back after 3 of not hearing anything and had to ask for another update only to hear a couple days later, they changed their minds and were " sticking to their policy" VERY DISAPPOINTING! B

The breakfast was very good and the gentleman working in the dinning area was very nice and attentive.

We ended up not staying there had to find somewhere else was not told there pool was shut down the lady at the desk did cancel our reservation but it was very inconvenient i had to to to find somewhere else we where there for a football tournament for my 11 year old grandson which we had with us i always stay at compirt suites i was not happy

I booked 2 rooms, requesting they be adjoining or side by side. Upon arrival, one family was placed on the first floor, the second family was placed on the second floor. The guest services rep quickly resolved this. She also informed us the pool was closed due to renovations for the foreseeable future. I suggested they remove that amenity from their list until it is fixed, as that was one of the reasons we booked this hotel. It also seemed the pool was running, as it was full of water and the waterfall was running...? Oh well. When we arrived to our room the door was propped open with the safety latch, but everything seemed clean and in order. The breakfast was pretty decent and well stocked. The elevator seemed a little out dated and somewhat sketchy... it jerked a LOT when it moved or stopped. This is the second time we have stayed here for the Troy football tournaments and its quick to get to the fields and other necessities in the area.

Evening staff on arrival helpful after first room smelled of marijuana, second room ok but again marijuana vial in trash liner and trash was under the trash liner , evening staff member could have been friendlier , manager smiled and was pleasant and helpful

The pool was the reason we selected this hotel. We were informed by Tracy Jones who boasted about being the GM and regional GM that it was unavailable due to renovations and we should have checked the website to know this information. It was NOT updated on the website. Upon entering our room it smelled like a locker room and dried flower pedals under the desk. The bathtub had soap scum. We asked for a different room but was told that was not possible. We could not be refunded for our 2-night stay. On the bright side there are two very wonderful employees there: Stephen who oversees the morning breakfast and Paula at the front desk who is compassionate and helpful. It was my birthday and my first vacation in 15 years. I would never recommend staying at Comfort Suites in Troy, Ohio.

We had to change our room because it was dirty with food and toe nail clippings on the furniture. Our second room had a filthy frig with old crusted spills and even a used plastic spoon. There was also dried crusted food on the furniture, and food stains/or blood on the comforter. I did take pictures to verify the condition of the 2nd room we were given. We asked for disinfectant to clean it ourselves, as there was no maintenance on duty for the weekend. The stopper in the sink was broken and you had to use your finger nail to pry it up. We finally took it out, went to ask that they please fix it, which they did not do. I would not stay here again. The front staff girls were very kind, and apologetic , but did not offer to wipe up the frig. We have stayed at Comfort Inns in the past and never had this kind of experience. I truly hope management addresses their housekeeping to improve cleanliness.

Good breakfast and well lit parking lot

We were not told the pool was out of service and we were there for a week The outside patio area was unkept and smelled due to an overflowing trash can Upon checking there were no rooms clean and ready so we waiting in the lobby for almost an hour and the receptionist was not approachable There was a community member loitering at the front desk talking to the staff while we waited for our room

We booked this hotel because of the pool for the kids. When we checked in, they had a sign saying the pool wasn’t open. This should have been mentioned at booking or an email sent by the hotel. Not very clean. Kids found gummies on the floor. Could have been laced with something. Got flushed before the kids ate them.

Friendly and efficient staff.

Easy parking

Not notified hotel being renovated. Pool not open.

The stay overall was fine but the elevator was disgusting. I took photos. Also the day we were scheduled to leave they were knocking on our room to clean the room. The room itself was clean.

We have stayed there several times and this was the best. Front desk was class A. The man who made breakfast on Saturday did it an hour earlier so the bicycle riders could eat and get downtown to start races on time. Thanks to everyone.

Close to our activities. Great Breakfast...

Easy check-in and check-out. Comfortable beds, lots of TV channel selections. Breakfast was good, would probably recommend they have biscuits as well. But all in all was a great stay

It was good for the price. The bed was comfortable but the carpet in the whole building is old and needs replaced. The breakfast was good. We were upgraded to a jet tub room but the jets were dirty and the shower did not drain well. Overall it was okay but nothing special

Nice property with great staff, but it is showing some wear that needs some attention. Little things like the carpet getting into the elevator is torn at the door edge (trip hazard), the carpet in the hallways is really showing wear and dirt, and the only ice machine working was on the third floor. The room was very clean, and the A/C was the coldest I have ever experienced. Staff all VERY nice and helpful. Would stay here again, and would recommend it to other travelers..

Very nice place