Hampton Inn and Suites Hobbs

We paid for a king room and got 2 queen bed, receptionist didn’t explain anything, we had to ask why the extra charge that was a deposit.

Great quiet and clean

We usually are able to get into rooms 45min. to hr earlier this is the first hotel not having rooms ready, they need to hire more cleaning staff

Never staying at this location again. On Friday when we arrived. The temperature was 42 degrees and it was drizzling. When we stepped into our room the heater was not working. It was left on and it blew all this cold air. We contacted the front desk and the girl there tried to do the best she could. She reached out to maintenance, he never answered. The manager couldn’t do anything either. So the front desk gave us 2 comforters. The next day once again we spoke to the front desk and maintenance finally came by and he said it’s working. We left for the day and when we came back to the room the heater was still not working. The lack of effort and concern to make this right was disappointing. They just didn’t care. The only one person who cared my family was cold was the front desk, she even said I just wish the manager would go buy an electric heater to put the room.

Good place to stop for a night. Could have a little cleaner

The overall vibe of this hotel was very chill, quiet, comfortable yet not feeling empty. But it wasnt busy feeling either. Id give it an overall 4.5/5

It is at good driving distance from restaurants and small shops. Comfortable enough.

A strong 3.5 star. Best possible score for the square footage. All surrounding hotels are 2.7 average. Its just other hotels in bigger cities have 4 and 5 star because of their diversity. More staffed amenities and space make a stay more pleasant.

It was nice and clean.

The staff was amazing!

TERRIBLE NO POOL NO SAUNA AND NOW EXPEDIA AND HOTEL HAVE CHARGED THE ENTIRE STAY, WHEN I CHECKED OUT AFTER TWO DAYS!! DIRTY, STUNK OF WORK BOOTS, MEN CAT CALLING WOMEN, JUST A TERRIBLE PLACE! DONT WASTE YOUR MONEY!

The lady that checked us in was rude. Also their "game room" consists of one game console one TV and one controller which was being used most of the time by the staffs family.

Front desk was awesome!

We walk in to check in and there’s no sign of anyone at the front to greet you. They have a sign on front desk to call a number and they will be shortly with you to get you checked in !! Lady that finally comes in was very rude asked for my credit card and ID , I hand them to her and she says do you have another card we don’t talked this card ! I tell her that’s a well known bank ! She said well we don’t take them , then goes on to say but I will this time ! My question is if you don’t take them why would you do it this time !!! The room had a musty smell , you could hear everything at night the air conditioning was very noisy . No coffee at breakfast time .

We love Hampton Inn however this property has a few challenges. No business center and the front desk was left unattended for long periods at a time.

Absolutely no complaints! Room was available at check in time. I had to call for bath towels but staff delivered them (warm from the drier) less than 5 minutes later. Clean room, friendly staff.

Room carpet smell bad

AC was horrible in my room and in the fitness room. Great workers and good breakfast.

I want to commend C y n t h I a on her customer service, although she was new to the role, she did an exceptional job during check in/out and other concerns we had during our stay. I do need to advise any future guests that this hotel does NOT have a pool. The pictures and information on Expedia is incorrect and should be updated to reflect that there is no pool on this property. That is the reason why I gave it four stars. We would not have stayed there if we knew beforehand. C y n t h I a was very helpful to let us know we could go to one of their other properties and use their pool, which we did.

I basically got more bang for my buck. I usually pay the same amount for a deluxe room with a king bed at different hotels in Hobbs. But I love how a suite costs the same amount of money and there’s more space. Very friendly environment.