Holiday Inn Express Hotel & Suites Cincinnati Se Newport, an IHG Hotel

The staff were amazing and the breakfast was fresh. The bed was SO comfy along with the pillows. We stayed in a newly renovated room but it wasn't all good. The toilet ran the entire time. The fridge top was broken. The light was flashing on the phone and I couldn't get it to stop. It was just annoying at night, if you have light sensitivity when sleeping. Most importantly, I took a late afternoon shower (so not a common time to shower) and shivered through it on the hottest water setting. I didn't even wash my hair because I had so many goosebumps from it being almost cold. Somethings happen but the cold shower was hard for me to miss. The walls were super thin and we heard EVERYTHING. So, keep that in mind, as well. You can see light around the door seeping through. Which is where most of the sound pollution came from.

Property is very nice and clean. Service is the issue. Everyone was always gathered outside smoking. We had a noise issue with a family in the room beside of us. We called the desk at 11:30 pm and explained the situation. We were told ye would be up to assist directly. We waited and waited. No one ever came. We FINALLY fell asleep around 2:30 am from utter exhaustion. It would be great if the actually enforced the “quiet time” listed. Ive had much quieter room at the Great Wolf Lodge so you can imagine how bad it was.

The room was very nice and the bed was comfortable, however, there was construction throughout the building which was a bit noisy and messy. The employees were very nice and friendly, also at the top of their game. I would definitely stay again and recommend it to friends and family, once construction is completed. Mellisa Ellis

Convenient location and a great rate. Our room offered comfortable beds for a overnight visit and the room was attractive, nice furnishings, etc.. The bathroom was in poor condition though. The tub appeared to have been painted and was rusted and flaky. Even to stand in the shower felt icky. We were only there one night, so it wasnt a disaster, but it certainly let the property down.

Our family very much enjoyed our stay and accommodations for what was needed.

Very nice Hotel

Check in was easy and staff was extremely friendly. However hotel was under construction which was not mentioned anywhere on the website. Loud banging and stomping until 9pm then again starting at 6am…very unpleasant

This property is under construction for new updates. The pool and 1st floor are being worked on first. The staff that checked us in was very helpful and was able to give us a king bed instead of a queen. Breakfast was very good with lots of options and the pancakes were a nice change instrad of waffles. A little hard to get to but i would stay again.

Close to downtown and interstate but still has good parking and quiet rooms.

The hotel was undergoing some renovation, so there was a lot of construction material just off the lobby. I found the breakfast area and the complementary breakfast to be great. A very nice selection of breakfast foods, coffee and tea available 24h and a beautiful dining area. The small business center was located off the dining room. The room was clean and modern looking. The bed was very comfortable and I slept well. I did have a problem with noise. The floorboards on the room above squeaked as people walked around. When I checked in, there was no one at the desk. I rang the bell and someone came to help a minute later. I noticed that a plate of cookies was put out for the evening arrivals. I thought that was thoughtful, and enjoyable. I would stay there again, hopefully when the renovation has been completed.

We took my daughter to an aquarium for her 4th birthday. Plan was to get in to the hotel in the evening, swim, eat pizza, and go to bed. We couldn’t even do that because the hotel had its whole first floor under renovation. That means the pool was closed and that was the whole reason we had booked this hotel. I just wish hotels.com would call and confirm periodically, that all places have all these amenities available at the time.

The breakfast was real good. The shower water pressure was extremely low. Slamming doors all through the night. It was very loud. I did not get a lot of rest. The bathtub was easy to slip in and felt dirty.

Ok ,stayed due to snowfall and unable to travel home due to road conditions . Hotel was under construction, Dusty in room, Fire alarm went off multiple times in am which cause my daughter to slam her hand when jumped up that she had just had testing done on at Cincinatti Children’s so not pleasant time for us maybe better next time

物超所值

Clean

This hotel is in dire need of renovation.

Carpet in room was extremely dirty

Overall it was pretty good I would stay there again

Poor snow shoveling and plowing around the outside of the hotel

We were so happy to have an included breakfast that still had eggs, sausage, pancakes and so much more! A lot of hotels now is just grab and go type of things and I have missed the traditional continental breakfast!!