Kimpton Buchanan Hotel, an IHG Hotel

This hotel is mostly okay, but with a few minor tweaks would be great! I'm so glad they finally have a restaurant again. However, I am unsure how many business travelers need an 11-course tasting menu dinner every night. I can't believe that's all they offer! Yes, there are a lot of walkable restaurants in the neighborhood, which I did enjoy instead. When the weather is rainy, cold, and windy, the last thing I want to do is leave the hotel and would have liked to have an easy a la carte option at the hotel restaurant. Also, the rooms are not equipped with coffee/tea makers. I did ask and they brought me a tea kettle in the evening, which was very kind. Service was great and the bed was comfy. Easy parking, too.

We stayed a whole week for business. Everything was great! The cleaning staff was amazing.

I went with my daughter for business in Real Estate near by. The room was nice. Missing the door hanger for privacy and a robe in the room. There was a man talking very loudly in Spanish right outside our room for over an hour and I needed to call the front desk to ask for him to stop. That was not an acceptable situation. Worker should be aware of guests rooms and refrain from loudly talking in any language angrily interfering a paying guest stay. We even turned the TV on for 20 minutes to try and drown him out, but it was unsuccessful. We are regular guests that come for business in SF and that was the first time anything has even happened like this and it was discerning that the staff is not better educated on their location and conduct in the gorgeous hotel we pay over $400 a night to stay at.

Good location. Rooms are dark-need better lighting-and sparse

There was a huge vomit stain by the bed on the carpet. Very gross. We will not stay at this hotel again.

The good stuff: - Staff very friendly - Bed/linens seemed new, room very comfortable - Complimentary coffee in AM and happy hour in PM - Excellent location across street from Japantown shops and restaurants, and SFMuni bus line #2 stop Considerations: - breakfast in restaurant only, did not have opportunity to try it. - Restaurant is high end for dinner, I was going to look into it but it was closed on Mondays. - Picture in hotel description shows a small but functional gym space with treadmill and long rack of dumbbells. When I got there the "gym" looked like a former closet, only a few dumbbells and a few square feet of floor space. I would stay here again but plan to take a class at the nearby orange theory fitness.

We like the location of the hotel, many restaurants around, it is close to popular tourist attractions, and the area is safe. We also like their parking garage.

Wonderful stay at our favorite hotel in the area. The hotel staff provide exceptional service.

Loved the stay!

Parking was a hassle because it’s limited at the hotel. Aside from that a great place In J Town and near the Fillmore.

Great, quiet hotel central to many areas of the City. Really a surprise find for us.

Staff was extremely friendly and helpful

We have stayed at this location before but this hotel has changed hands and was completely remodeled. It was beautiful and the beds were extremely comfortable. Parking was a problem as the garage filled up quickly. However the attendant made sure to find room for us so that was appreciated. The only negative was the restaurant. It was too expensive and the choice for breakfast was limited. The offering was set and there was no chance to order a la carte. The only thing I could eat was the chicken and waffles, but I can't eat eggs or yogurt so I was disappointed and that was too much food for breakfast. Since we were in Japantown, I was hoping for a Japanese breakfast as an alternative. There was only one other person in the restaurant. In the past, there were real breakfast options! We stayed and ate there because we felt sorry for the waiter, but if we stay there again we will eat across the street, plus $25 is a bit steep for what we were served.

Very clean, spacious and comfortable room. Staff was very kind and helpful. Free evening wine and saki was a bonus! Also directly across the street from Japan town courtyard. Walkable to the Fillmore, which is our reason for booking. We will come back to the Kimpton Enso!

The hotel is completely lovely, safe and clean.

Very nice: comfortable, clean and low profile, conveniently located in Japantown.

We had a great stay here! Clean, quiet, safe, updated and big room for us (3 adults and 1 child). Conveniently located right next to Japantown Mall, had delicious dinners there (Osakaya and Seoul Garden). Walkable to a good breakfast places (Sweet Maple and Pistachio Cafe). Water filter and ice, right next to our room in the hall. Coffee and hot chocolate included, every morning. Sadly we missed the wine happy hour since we were out and about from 5-6 pm but I love that they had that available! We found cheaper overnight parking at Hotel Kabuki, just a short walk away. Would definitely stay here again!

Great location, clean and Nice Rom. Friendly staff.

I didn’t like that the hotel didn’t have tea and coffee facilities in the room and room service if needed to order food.

The service was great very clean and a good size room