McKinley Chalet Resort

Was told at check in there was no parking near room. Would have to walk or take shuttle. Was told that the complex "catered to bus tours, not car travelers". One king bed instead of two beds. When questioned, was told a king can fit 4 people. Was told nothing available. I said I booked 2 beds, Was asked how I booked. I said through Expedia. "Supervisor" said - "Oh that's what the problem is". Was made to feel it was my fault they did not have what I reserved. No internet from room. Had to leave complex to find a "public space". Vending machines empty. Cardboard cups instead of glass (glass is MORE sustainable) for $300/night. I don't think there was ever coffee in the room. Took an hour to get settled after 10 hour drive - not fun. The "luxury" we expected to get was only superficial and mostly the grounds (which were beautiful). Grumpy staff, Whole experience turned us off. Guess we are just not "cruise" people. Definitely not what we were expecting.

went a year end received great price

NA

A unique, fun place to stay. Hotel staff was very accomodating in helping us to have a room that met my disability needs. Shuttle met us at railroad and took care of getting our luggage to our room.

Very bad front desk

Great location. Not enough car parking spaces. Terrible front desk service. It was end of season so help was ready to leave. Only Sophie and Jonathan--2 servers in Karstens restaurant were superb!

Extremely well located right next to park entrance. But hotel is very poorly planned, you have to wait for a shuttle or walk far away from only 2 small parking lots. There is no housekeeping and food is very overpriced.

Check in is 3. At 3:30 I checked in and was told the room may or may not be clean, but if it wasn’t I could leave my stuff in the room and comeback later. Why would they give me a room if they didn’t know it was clean and why would I leave my stuff there? The clerk was quite distracted by two coworkers who weren’t busy. Service was poor for lunch. I was finally given a menu and told what they didn’t have, but no one ever came back for my order. I left and ate elsewhere. Parking was inadequate. People were double and triple parked in the overflow lot. It was late in the season so who knows what it’s like in summer. BTW this property is owned by Holland American cruise line.

The self serve washers were run by an app that did not work. Staff was able to start them with their over-ride. Glad to have them available

Paid for a suite and got a crooked floor, broken lock on the paito so we couldn't be secure, smelled of intense cleaner, and if you want to watch anything on the television at night forget about it. Highly don't recommend and do not trust.

Location. Staff were nice. Shuttles a plus.

All the people working there are very helpful. Unfortunately, the room’s condition is very poor. Carpet and sofa feel and look dirty. Bathroom floor tile is broken. No WiFi signal in room. We were there in September; maybe the condition was better at the beginning of travel season.

The room was spacious. Good options for food. The views are spectacular!

Check your linens before it’s bedtime. Ours were slept in and obvious that someone had eaten in bed. So gross!

The rooms are a little run down compared to the overall property.

When I checked in, I was given the key to an already occupied room. I opened the room door, for the room they assigned to me, and someone else’s luggage was in the room. Luckily, no one was in there but that is a huge privacy and safety issue. The front desk staff didn’t seem like it was a big issue and acted normal when I told them what happened and assigned me another room. Also, the rooms are not what they look like in the pictures. The rooms are very old, probably 20 to 30 years old, do not expect anything modern, as seen in the pictures. Parking is an issue, we had to circle the lot for 10minutes before we could find a spot. There isn’t a place for you to temporarily park when checking in because of all the tour busses. Beautiful property, however I would not recommend staying here. The pictures in the listing are very misleading and the staff are not concerned with safety or privacy issues.

The staff and service is exceptional. The accommodations are outdated and minimal. There are no USB ports in the rooms and no room service.

We liked the friendly, relaxed feel of the resort. All our interactions with staff were very positive, especially Martine at reception, Nick at the bar & Mary-Anne at the door/ tour area. Easy parking and central to the village (especially for those without a car).

A musty smell. Hammering til late. Liked shampoo etc in shower. Coffee was appreciated. Staff friendly and accommodating. Lotion would have been good. Stairs were a bit of a challenge. Scenery awesome.

This place is fantastic!