Towneplace Suites Anchorage Midtown

Very comfortable it’s like a home away from home

I liked where the location was, close enough to go shopping and eating, close enough to where my appointment was. I like the rooms, I would stay again and recommend.

I will definitely book here again, the staffs were so welcoming and helpful

The staff was very friendly and accommodating. We loved our room and the entire property is very relaxing and pleasant.

We had 3 rooms reserved- 2 studio king rooms and 1 double queen. The double queen and one of the kings were fine. But the 2nd studio king given to us was actually an accessible 1-queen room. Immediately went back to the front desk to ask why and change rooms, and we were told the hotel was booked solid for the night, and that "in their system, that room is listed as a king." I pointed out that as the manager, he should know that the room is incorrectly marked as a king room, not an accessible queen, and therefore not give it to someone who has prepaid for a king room. He claimed not to know that this was the case with this room. It's not a big hotel, so that's ridiculous. Then my husband and I asked for a discount, just for the price difference between what we paid for and what we got. He said no, because "there was nothing he could do since we prepaid via Expedia." Mind you, this hotel is in a lousy location, no views, etc, and still charged us nearly $600 per room including taxes and fees for the night. There is no Towneplace on the planet that is worth that much money. All hotels in Alaska are overpriced, but this is crazy. Obviously, this hotel is putting 3rd party bookings in lousy rooms that are not what you paid for, and then claiming they can do nothing about it. So I called Expedia, and they handled giving us a coupon for another time. Totally unacceptable here. Feels like bait and switch happened. You've been warned.

Amazing staff support made this an excellent stay. We were moved to a room that better accommodate at our needs and everyone was he going to be helpful.

We had a great stay

Very nice staff. The place was very clean. Very comfortable beds. There was a microwave ,coffe maker,large refrigerator with freezer,pots,plates,and all kitchen utensils.

Hot Tub and Pool were out of order, and I was unable to cancel reservation

Hotel is in a nice location. Main lobby looks nice with all of their Christmas decorations. The main lobby and dining area are clean. Fitness center is clean and equipments are working. Pool is so cold, they said Heater wasn’t working. Hot tub/ jet spa is working but did have an excessive amount of salt. They need to run a salt test on that. Overall stay was pleasant because employees are so nice and helpful. There wasn’t a trash bag in the bathroom trash can so I asked the FD and they gave me what I needed. The server/cook was so nice as well. She made sure all products are refilled when emptied by guests.

The overall stay was okay for the price and amenities and customer service. You’re almost better off staying at a bed-and-breakfast. I was disappointed to find out that there was John continental breakfast, not even a welcome refreshment area for a glass of water, or maybe some hot tea. The elevators seemed old to say the least, and the ride was a bit bumpy. After calling the front desk to ask for a blanket, they told me I could come down and get one. Where is our last place that we stayed? Their housekeeper brought one up for us. I just think the small things to make it so much better!

Convenient location. Friendly staff, room was nice.

Convenient location

Property was just ok!

Rooms were clean and ready for us earlier than expected. Has a pool, hot tub, laundry and workout room. Breakfast everyday has a variety of hot and cold food, pastries and fruits. Front desk staff for the most part were great. Management was informed of the 1 desk staff that seemed to be blah about Alaska in general. We did have confusion on a parking fee, but once it was explained it made sense, but was refunded to us anyway. Pool was down for a couple hours upon arrival due to chemical imbalance, but was resolved quickly and correctly. We will likely stay here again when we visit next time.

good to stay

The staff was friendly and helpful, the room was clean, breakfast had lots of options. We were overall quite pleased.

The room was very nice. The lobby was outdated and the lighting was poor

Great place to stay

I did not like the smell of cigarettes on the first floor.