Tre-Ysgawen Hall

Only complaint was the lack of choice in the dining room. Italian only good for one night.

Nice enough place but too isolated for our taste. Prefer a bit more going on in the vicinity but my fault for not researching it.

Reasonable place in Anglesey area. Good things - Good property and helpful staff all around. Food was nice. Needs improvement - No drinking water bottle in the room and had to be reminded. Kettle was dirty with scaling and had to get replaced. The replacement kettle was fine.

Lovely quiet location. Nice grounds. Hotel reception deserted could have done with sign saying we needed to check in at spa reception. Staff were very pleasant especially lady at check in. Room spacious but needed attention. Curtains falling off the rail, wallpaper around window mouldy, mould around shower screen, dirty bathroom floor. Room too hot as we were unable to turn down the bathroom radiator which was very hot. Stain on mattress protector, carpet needed a better vacuum around the edges. 6 bedside lights but we only managed to turn on 1! Nothing major to complain about just needs more care. Breakfast was OK, no vegan bacon available either day, poached eggs undercooked on day 1 overcooked on day 2. Shame because it could be great. I have photos but app won't let me upload.

As soon as we were settled into our room a strange noise was noticeable. At that stage didn’t know if it came from noisy plumbing or something else but reported it immediately. Was told someone would be alerted. Retired to bed later and became apparent noise came from an adjoining room, either loud conversation or tv? Expected it to be turned off before midnight. It wasn’t and continued beyond 2am. Tried to call reception but bedside phone not working. Knocked on wall and on door of adjoining room but no answer and tv still blaring away. Walked down to reception (a considerable distance) nobody there, just a contract number. Nobody answered but I left a message. Returned to room, tv noise still unbearable. Returned to reception and found the key to the adjoining room. Knocked, no answer so I entered to find the room empty, bed made up and tv left on! Staff who had prepared the room thoughtlessly had left the tv on and locked up the room! We didn’t manage to get any sleep until 4.30am. Abysmal, thoughtless service. Failure to act on a reported noise problem, impossible to contact anyone in authority. Reported the story the next morning. No apology, nothing but given an email address to contact the management. Three email attempts, no reply. Hotels.com failed to comprehend the problem (eventually thinking it was a booking cancellation issue and offered £15 one key credit!) and multiple chat and emails handled by numerous people. Dreadful!

Amazing place to stay. All newly refurbished rooms, restaurants and bars. Spa is well equipped with large gym, good size pool, steam and sauna rooms and more.

We were initially attracted by the pool and spa, and booked a massage for my wife's birthday - facilities here are excellent, though the jacuzzi was unavailable. The Hall generally has an air of the shabby-genteel. The bedrooms are tired, and the occasional frayed carpet or faded décor on stairs and in hallways are to be seen. Most staff are friendly and helpful, albeit somewhat disorganised. However one female breakfast staff offered no help or information, and seemed to communicate in grunts. The breakfast itself was average, but the steak I ate for dinner was the best I can remember. So, mixed impressions. We would stay there again - the building and grounds have a distinct charm. Some attention to décor and further staff training to produce consistency of service would be helpful.

Lovely hotel, some rooms are excellent and exceeded expectations, spa facilities, main hall, library, bar and restaurant are beautifully renovated, and we were allocated room no.17, sympathetically decorated in keeping with the character of the Hall, the bathroom was very modern and clean. Spa was great, pool sauna, steam room very nice too. We had an issue with the TV and staff did all they could to fix the problem, even brought in another TV and we could use apps more easily. The restaurant food was very good, really enjoyed our meal. Overall Staff very accommodating and friendly which added to a lovely relaxing weekend.

Lovely place to stay.

A wonderful stay in a fabulous hotel .The room was comfy , clean and well designed The spa was excellent , a really lovely pool And our meals were delicious .Staff were friendly and efficient

The staff were absolutely great. A pity it was only a one night stay. Everything was clean.

Staff were welcoming - rooms were dated and abit tatty - the heating wasn't great in the room . Bed was comfy though. Bathroom had a bath which was standard size and shower was very slippy.

Overall very good. Evening meal quite pricey but breakfast rate very reasonable. Lovely swimming pool

Lovely old building staff friendly and swimming just the right temperature

The location was amazing. The facilities were great. I think you’re under new management so the staff was a little bit disorganized, but everybody was very friendly.

Lovely place albeit looking tired and worn in places but there are signs of improvements being done so hopefully this should change. Highlight was the food, both breakfast and evening meal, which was excellent

Very mixed - behind the grand appearance there are some real blind spots. Excellent spa, but a very well equipped weights room was only discovered by chance as the sign outside said “Lecture Suite 2”!! Pool nice but overheated. Food not consistent with a 4* establishment - who wants cheap sliced bread for toast in the morning! Our chips one evening were soggy. Many very young staff - under 18 - don’t have experience of customer service. Some days our room was well serviced and cleaned - other days not so. Request for a twin room wasn’t accommodated when we arrived. Reception staff knock off about 9pm so you have to ring a mobile number if you need anything. Mobile reception non-existent and WiFi kept dropping out in our room. Ripped curtain lining. Stained lampshade. Very heavy duvet - in July - we cooked! Absolutely no atmosphere or vibe - the place felt neglected. Has won many awards in the past - but not so recently. Feels like it’s on the slide, or trying to recover. Needs a deep clean. Has masses of potential as it’s a lovely location.

Beautiful Georgian(?) mansion house with a great pool and gym. Excellent staff, good food, gorgeous gardens.

The hotel and the staff were absolutely brilliant

Friendly staff who I feel are let down by a lack of investment in the building, infrastructure and facilities. Crockery was clean in the room or at breakfast. Our room whilst on first look seemed fine was grubby with crumbs and dust in the tea tray. It had been prepared for our stay, just not very well.