Biaya Rental

Kebijakan Rental

Larangan

Kebijakan Reschedule

Kebijakan Refund

Rental cost is determined by the pick-up/drop-off zone, route, and type of car.
For passengers traveling to the airport, lateness is tolerated up to a maximum of 30 minutes after the chosen pick-up time. Otherwise, the booking will be automatically cancelled and cannot be refunded.
For passengers traveling from the airport, lateness is tolerated for a maximum of 60 minutes (for domestic arrivals) or 90 minutes (for international arrivals) after the chosen pick-up time. Passengers are required to pay a late fee of Rp. 50,000/hour after the time limit is exceeded.
For Instant Booking Passengers from the airport must be available max. 10 minutes after pick-up time. Otherwise, passengers are required to pay a late fee of IDR 50,000 per hour if it exceeds the pick-up time limit.
For conventional vehicles, the price includes the cost of fuel and airport parking fees. Toll fees are not included and must be borne by passengers.
For electric vehicles, the price includes the cost of fuel, airport parking fees, as well as toll fees (except for JORR II toll fees).
Covered toll fees for passengers are only applicable in some cities, please contact Traveldotcom for more information.
Passengers are required to pay the extra cost that may result from changes in the pick-up or drop-off zone. Payment must be in cash, made directly to the Traveldotcom staff or driver.
All prices are subject to change without prior notice.

Penumpang harus mematuhi batas maksimum kapasitas penumpang dan bagasi untuk jenis kendaraan yang dipesan, sesuai yang diinformasikan pada saat pemesanan.
Penumpang dilarang merokok, serta membawa barang berbau menyengat dan/atau barang berbahaya ke dalam kendaraan Traveldotcom. Barang berbahaya mencakup namun tidak terbatas pada benda tajam, zat mudah terbakar, bahan peledak, bahan kimia, materi berbahaya, dan obat terlarang.
Penumpang dilarang mengemudikan kendaraan Traveldotcom.
Penumpang dilarang menggunakan layanan Traveldotcom untuk tindakan kriminal atau ilegal.
Penumpang bertanggung jawab atas segala konsekuensi yang terjadi karena melanggar poin-poin di atas.

Reschedule bisa dilakukan paling lambat 3 jam sebelum waktu penjemputan.
Pengajuan reschedule Anda bergantung pada ketersediaan mobil.
Reschedule tidak dikenakan biaya. Namun, jika ada perbedaan harga rental di antara jadwal baru dan lama, selisih harganya akan ditanggung oleh penumpang.

Untuk melakukan pembatalan dan meminta refund, telepon Customer Service Traveloka di 0804-1500-308 (Indonesia).
Refund dapat diberikan untuk pembatalan yang dilakukan selambat-lambatnya 24 jam sebelum waktu penjemputan.
Jumlah refund adalah 100% dari biaya rental.
Dana akan dikembalikan sesuai dengan metode pembayaran yang dipilih ketika pemesanan.

Syarat & Ketentuan Traveldotcom