オークス アデレード大使館スイーツ

ゴミの清掃やタオルの補充がなかった。朝食付きだったか、朝食ビッフェの品質は最悪レベル。ただスタッフはみんなよかった。

2ベッドルームジャグジー付の部屋に家族4人で2泊しました。、旅先の外食に飽きていたので広くて使いやすい台所で鍋でご飯を炊きました。ひさびさの和食に家族はほくほく。洗濯機、乾燥機、食洗機、食器などもひととおｒついて自宅にいると同じ、いえそれ以上に快適でした。眺めもとてもよく、グレネルグの海岸の方まで見渡せました。　年始でしたが近くの充実したコンビニも開いていて、ランドルモールまでも徒歩5分で買い物にも便利でした。　難点は、リビング側の窓の下が歓楽街で夜遅めの時間まで音楽が聞こえたことです。大みそかだったら寝られなかったかもしれませんね。部屋の向きのリクエストができるならトラムの通る北向きにするとよいと思います。

アデレードのシティー自体がほぼ徒歩圏内なので歩いてどこでもいけます。ホテルの近くにはシティー内無料のトラムが走っているので、しかも夜の１２時過ぎまで走っているので便利。スタンダードデラックスに一人だったのですが、もちろん部屋も広く、二人でも十分なくらい。１１階で眺めもよくこの価格で最高に満足でした。ただシャワーが備え付けで日本人にとっては使いずらいかも…外国のホテルなれしてる方は大丈夫ですね。五泊しましたが静かに快適に過ごせました。次回もアデレードにきたらまたこのホテルに泊まると思います。

場所は中心に近く、無料のバスやトラムの駅にも近かったので助かりました。ホテルから直接、空港まで行くバスを予約できるもの良かったです。ただ食器類はそれほどきれいではなかったので洗いなおしたりしました。長期で泊るには良いホテルだと思います。

かなり設備はきれいでゆとりある空間の部屋だった。 とても良い雰囲気でホテルを活用できた。

Parking was terrible

Very different to photos. Bathroom needs deep clean - lots of mould. Whole apartment needed deep clean - walls and skirting boards visibly dirty and full of dust and dirt.

Room really comfy and spacious. No view but no matter. Staff courteous.

The bathroom was full of mould. The side of the cupboard attaching the lounge as filthy- food and fingerprints all over it. The dishwasher smelt shocking. The pool was cold. The spa was out of order. Parking was a nightmare even though parking is attached to the site. It was also extremely expensive to park although I had been told it was included.

The in-room phone is also out of order, making it inconvenient and frustrating to contact reception. On top of that, the Wi-Fi is not working, which is unacceptable for a hotel in this price range and adds further inconvenience to my stay. Most importantly, I had requested a room with a view well in advance, two weeks prior to my stay, yet I was given a room facing a wall. This was a key part of my booking request, and it feels as though my preference was completely disregarded. On 02/10/2025 at around 10:30 am, the white lady in charge at the reception was extremely rude and displayed a dismissive attitude when I asked if there was another room available for an upgrade. Her behavior was unprofessional, discourteous, and completely unacceptable for someone in a customer-facing role. Staff dealing with customers should know how to communicate with basic courtesy, including maintaining professionalism, showing respect, and at the very least offering a welcoming smile. The hostility and lack of respect I experienced were clearly discriminatory and gave the impression of racial bias, which is unacceptable in any professional setting. For the price being charged, I am highly disappointed

Great property, convenient location

Enjoyed our stay rooms were spacious and clean was looking forward to the spa however it was out of order and told had been broken for a long time

Staff were very helpful. Always enjoy our visits

Attitude of certain reception staff.

Great location and very clean

Location was good. We were not informed to book ahead for a hotel car park, so had to park in casual car park next door and our car was broken into. The room was dirty, cupboard had spill marks not wiped up. The shower had mould everywhere. The bed quilt had yellow stains on it before we even used it. We asked to be on the same floor as our friends, so we could eat together and we were checking out at different times and going out at different times and was told to just swap key cards instead. We asked again why we couldn’t be on the same floor and was told it was easier to swap cards. Which caused confusion cause all 4 of us were going out and coming back at different times so needed individual cards. I asked if we could have new towels and was told to leave them out our door and housekeeping would give us new ones. I thought that was ridiculous cause someone would just take the towels and then we would be charged. If you want location to tram, and a spacious apartment then yes I recommend. And coffee place downstairs was great.

We particularly enjoyed the complementary breakfasts in the Coffee Club. Choices and service were excellent and allowed us the option of walking either before or after breakfast.

Our accommodation was very quiet considering there was a building site next door. All the staff were very helpful and friendly

Great service and great stay I had

This property was not very clean, most of the glassware was chipped. Construction was happening next door (not their fault of course), however we were placed in an old room right beside the giant crane so very noisy. The older rooms did not have phones that worked and you had to use a mobile number to contact reception. An upgrade of these rooms is definitely needed. The location is great though.