コンフォート イン モン ローリエ

La personne à l’accueil était sympathique et compétente. Le fait que l’hôtel est lié au restaurant par l’intérieur a été un plus.

La chambre était parfaite et la personne à la réception très courtoise.

Chambre propre et spacieuse, restaurant connecté

Il charge des frais (la totalité du séjour), que j’ai déjà payé sur Expedia…en prétextant ne pas être payé par Expedia.

Had a terrible experience with the lady at the from desk today at the time I checked out. The comforter that my son had was clean but was very fragile due to being bleached/washed repeatedly and it tore from a side when he tried to go underneath. I informed this to the receptionist and she came to assess the situation and was being condescending and stating that it’s a damage caused by us when I showed how fragile is the cloth and that it’s also a very common sign of wearing off of any cloth material but she still denied and said the most absurd thing that “the other one is not like this and why it didn’t happened to that”. Obviously, that’s the whole point I was making and according to her, all clothes are in the same quality and age by default :). Then, I requested the housekeeping manager to assess this and a nice gentleman confirmed that I was right and explained the cause of it is exactly what I said. My point is, I was being logical and this person didn’t have any curtesy to even listen to and didn’t even consider anything I said. This is very poor customer care and I decided to never to stay at this place. Management should look into proper training of the staff and teach that majority of communication is non-verbal. Anyhow, I have often stayed with comfort inn around and this is my first similar experience. I would never recommend this place to anyone.

He

Chambre propre

Chambre correcte, déjeuner = déception, le personnel c’est moyen, l’accueil fait avec l’impression de déranger Emplacement idéal point positif

A

Toujours propre

Service courtois

Beaucoup de bruit ( nuit)

Nice stay

Have stayed before in winter and had a better experience. This time the room was in poor condition, TV difficult to use (no English option - not the end of the world) window broken so could not be opened, and noisy aircon that was needed as the window was stuck shut. Bathroom sink cracked and just generally poor condition. But it served a purpose - plenty of parking and easy ATV trail access!

J'ai quitté très tôt le matin et la personne à la reception n'a pas pu me donner ma facture. La raison etant que j'avais fait affaire avec Expedia. Alors j'aimerais avoir cette facture. Merci

Nice staff 👍

Great

Great

Bien

Y