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It was not the room or the hotel but their inability to be flexible. We booked our room and paid through Expedia. We only had to make a deposit on a credit card on arrival. We have one credit card and it was compromised so thast bank blocked transactions. Since we did not have asvolid card, the hotel said we could not have the room. It took more than an hour of emailing to a family member to use their card. We offered to put a deposit on debit or pay cash but the Hotel refused. We have stayed in the hotel at least 50 times. We will not stay again.

Always a great stay! Clean room..friendly staff.. food and drink at the restaurant Bivouac was excellent! Plus, warm cookies.. doesnt get much better!

Great location! Awesome pool!! Nice spacious room.

Hôtel bien situé. C’est propre. Le prix est raisonnable.

Clean room. Good service. Easy access to complex Desjardins and interior parking.

Clean, excellent staff, great location

Great city views and clean rooms

I was presented with a surprise charge at check-in. I booked a room for three people that included a king bed, and a sofa bed. When I arrive to check in, I was told that I did not book a room for a sofa bed, even though I had booked a room for three people. The person at Doubletree said that it was the fault of hotels.com. Please figure it out folks.

Dirty wine glasses were in the hall outside our room when we arrived Friday night. They were still there when we checked out Sunday. Garbage in general areas. Hotel staff were friendly. Room was comfortable, clean and updated.

oui très bien

The washroom shower needs regrouting as it's black. It would be nice for pool towels to be refilled more frequently. Otherwise, the stay was great.

Excelente hotel muy bien ubicado y de buena calidad y la atencion de primera

Very clean and comfortable

Les draps n avaient pas été changés. Il y avait des gouttes de sang. J ai du changer de chambre après ma soirée. Dans cette 2 e chambre, il n y avait pas de serviettes de bain. Ch 1542 et ensuite ch 1742. Ils ne se sont même pas excusés!

Great location. Clean hotel and friendly staff.

Todo nos encantó de nuestra estancia, su ubicación, sus instalaciones, el personal, la accesibilidad.

Ubicación inmejorable, servicio, recepcionistas, todo me encantó, viaje con mi esposo y dos hijos Menores, fácil de hacer el check in y el check out.