DoubleTree by Hilton Montreal

Self-parking here is a nightmare as they share parking with the mall, so we ended up having to park on P3, and staff din’t inform that the elevator from P3 doesn’t take you the reception, and it’s not easy to figure out how to switch “3” elevators to get to the reception. End up getting out in the mall, tried 4 different elevators spread across the mall before finding the one that took us to the reception 30 mins later. Then the line up at the reception was too long with only 2 counters. Then we find that they have the earliest closing hours for the pool at 9 pm? Finally, 1 hour later we make it to our room, only to realize the city view room we paid for is on a lower floor and has two large windows - one with a clear view of the alley full of garbage and second faced the under construction museum. Why offer city view room at a surcharge when you know the view is going to poor and on a low floor? So we changed to a room “without city view”, no refund was offered obviously. We then rush to the pool and get there at 8:10 pm, and find the area full of chaos - people diving into pool over other people, muddy/slippery floor and NO towels. When we asked we were told that they are about to close, but if we really wanted we could go ask at the reception and someone maybe able to bring more towels. Next morning we experienced a sad breakfast with long waiting line, very few options, invisible servers, and only one working but dirty high chair that we had to wait 15 mins for.

Goof

Hotel is located in the hub of activities, the Mall has good shopping and restaurant options, it is in a walkable distance to Downtown as well as Old Montreal. But the rooms are bare minimum - no exhaust in bathroom, no microwave in the room, AC is barely running. This hotel needs some maintenance activities to bring it back to stature

the costs are too high-- lower costs and you will have a larger volume of clients

There is qu

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Great stay as usual

Polite staff. Perfect location. Dynamite value.

access to Place des arts

Perfect location

Awesome service

I have been going for a few years now, clean and comfortable it’s always consistent. The staff is friendly and professional.

Stayed here before. So close to everything. Had a wonderful time.

This is the best accessible location close to both plais de congre as well as old Montreal in walking distance. Having mall in the next door was a good treat.

No heat at first but was fixed.

Beautiful hotel.

Excellent location

I liked the shopping and felt safe taking my mom around who is s senior.

Not good set up not ideal for people who cant get around very well lots of walking to check in

Great location and great service. Walking distance to many restaurants and shopping.